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Pull the card down through the reader in a quick, smooth motion. You’ve probably
done this many times with your own credit card while shopping.
If the card won’t read correctly, touch [
Manual Entry],
enter the card number on
the big keypad, and then touch
[Enter]
.
Through our Internet connection and credit card processing company, the card you
pull through the reader will be quickly validated. The printer will spit out two copies
of the sales receipt. Have the rider sign the first one and place it in the cash drawer.
Give the other copy to the rider – it’s labeled “Customer Copy.” That’s all there is to
it.
Well, almost all. Occasionally, a card will be invalidated for one reason or another.
On the screen you’ll see “Call ND”. At this point, tell the rider their card has been
declined, but you’ll be happy to call to investigate. If the rider declines,
[CANCEL]
the entire transaction and return the card. If the rider tells you to go ahead, make
the call and follow the instructions you’re given. Call information may be found on
the front page of this manual. It is also posted by the printer.
If the station is busy and a car is loading, it’s best to ask the rider to wait – be polite
– and take care of the other riders. If the station isn’t busy, or if there’s not a car
waiting, you may decide to deal with the card issue right away.
We have a $10 minimum charge policy. A few riders may be upset not being able to
charge a smaller amount. Just say “We’re sorry, but credit card fees make it difficult
for us on small charges.” Mention that we offer a five-‐ride pass for $10 – no discount,
but a convenient way to purchase rides. It also makes a nice gift.
