Appendix
Appendix
41
Chapter Appendix
Guarantee
(UK Terms and Conditions)
ATTENTION
At the beginning of April 2002, SAGEM SA bought the PHILIPS
fax business unit. SAGEM SA is now the European Number 1
in fax and off ers a complete range of fax terminals with Internet
access and SMS function, multifunctional terminals and servers
covering the needs of all its customers – from home-users to mul-
tinational organisations.
In order to apply the guarantee, you should contact your dealer.
Proof of purchase will be required. Should malfunctioning arise,
the dealer will advise you what to do.
If you bought your equipment from SAGEM directly, the follow-
ing shall apply:
A
SAGEM undertakes to remedy by repair, free of charge for labour
and replacement parts, any defects in the equipment during a
period of twelve (12) months from the date of original deliv-
ery of the Equipment, where those defects are a result of faulty
workmanship. During this twelve month guarantee period, the
defective equipment will be repaired free of charge; the customer
must however fi rst contact the SAGEM After Sales Department,
the phone number of which can be found on the delivery slip or
in the instruction manual. Unless the customer has concluded
with SAGEM a maintenance contract in respect of the equip-
ment which specifi cally provides for repairs to be carried out at
the customer’s premises, the repairs will not be carried out on the
equipment at the customer’s premises. Th
e following sentence
applies to purchases of equipment for the customer’s trade, busi-
ness or profession. Except as otherwise expressly provided in this
Document and to the extent permitted by law, SAGEM makes no
representations or warranties, express or implied, statutory or oth-
erwise, and to such extent, all terms and conditions implied by law
are hereby excluded. Th
is guarantee does not aff ect the Customer’s
statutory rights.
B
Exclusions From Guarantee
SAGEM shall have no liability under the guarantee in respect of:
• damage, defects breakdown or malfunction due to:
- failure to properly follow the installation process and instruc-
tions for use; or
- an external cause to the equipment (including but not limited to,
lightening, fi re, shock or water damage of any nature); or
-
modifi cations made without the written approval of SAGEM
SA; or
- a failure or neglect to maintain the equipment or inappropriate
maintenance; or
- unsuitable operating conditions, particularly of temperature and
humidity; or
- repair or maintenance of the equipment by persons not author-
ised by SAGEM; or
• wear and tear from normal daily use of the equipment and its ac-
cessories
• damage due to insuffi
cient or bad packaging of equipment when
returned to SAGEM
• supply of new versions of software
• work on any equipment or software modifi ed or added without
the prior written consent of SAGEM
• malfunctions not resulting from the Equipment or from software
installed in user workstations for the purpose of use of the equip-
ment
• communication problems related to an unsuitable environment,
including:
- problems related to access and/or connection to the Internet
such as interruptions by access networks or malfunction of the
line used by the subscriber or his correspondent
- transmission faults (for example poor geographical coverage by
radio transmitters, interference or poor line quality)
- the local network fault (wiring, servers, workstations) or the
failure of the transmission network
• the normal servicing (as defi ned in the user guide supplied with
the equipment) as well as malfunctioning due to servicing not
being carried out, servicing costs are in any event always borne by
the customer.
C
In the cases set forth in § B as well as after expiry of the twelve
month guarantee period, the customer must ask SAGEM for an
estimate, and he/she must accept the estimate and agree to pay
the charges mentioned in it before returning the equipment to
SAGEM. Th
e repair and delivery costs will be invoiced to the
customer.
Th
e foregoing shall apply unless otherwise agreed in writing with
the customer and only for the UK. If any provision of this guar-
antee shall be held to be in whole or in part invalid or illegal due
to an obligatory rule applicable to consumers pursuant to their
national legislation, such invalidity or illegality shall not impair or
aff ect the remaining provisions or parts of this guarantee.
