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I cannot find the master volume control in the Ultrasabers Launcher.
Upgrade the firmware and software to the latest version.
I cannot find the “Onyx LED buck” checkbox in the board configuration window of
Ultrasabers Launcher.
Upgrade the firmware and software to the latest version.
The board does not connect to the computer or disconnects sporadically.
Make sure the batteries are charged. Disconnect the USB cable and connect it again. Make sure the
USB cable is not damaged. Use a shorter USB cable and plug it directly to the computer, not through
a hub.
The board is detected by the computer but I get an USB driver error.
Drivers are only required for Windows 7 and 8. They’re normally installed with the Ultrasabers
Launcher, but if something went wrong you can try to reinstall them manually. You’ll find the drivers in
the installation folder (normally C:\Program Files (x86)\Ultrasabers\UltraSabers_Launcher) under
\Application\Diamond\driver. Run the executable appropriate for your processor.
If you encounter this issue on Windows 10 or MAC, there’s a problem with your operating system. It
should have the Virtual COM Port driver preinstalled, contact your OS provider.
When the board connects to the computer is freezes while reading or writing to the
board.
Make sure the batteries are charged. Make sure the USB cable is not damaged. Use a shorter USB
cable and plug it directly to the computer, not through a hub. If the problem persists, contact Ultrasabers
customer support and send them the log file from the day you encountered this problem.
The diagnose tool does not open the text report after finalizing the checks.
This might be caused by an improper setting of the operating system, which is unable to find the default
text editor. You should try to manually search and open the file
diamond_diagnose.txt
.
On Windows it is located in
%home%/UltraSabers_Launcher/logs/
On MAC you’ll find it on
$HOME/UltraSabers_Launcher/logs/
Just copy and paste the bolded path in a file explorer and the
operating system will know how to decode it.
