Ross SRG-2200, User Manual

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SRG-2200 User Guide (v6.0) Troubleshooting • 57
Troubleshooting
Generally speaking, the SRG-2200 is reliable under normal steady-state operating conditions. If you are having
problems, select the symptom from the list in this chapter that closely relates to your particular problem, and
perform the checks / actions listed.
Troubleshooting Checklist
Table 8.1 provides troubleshooting guidance for the SRG-2200.
Rebooting the NTP Sub-system
The following tabs in DashBoard provide a button that can be used to reboot the sub-systems of the SRG-2200:
•
Slot 0: SRG-2200 > Genlock > Do NTP Reboot
• Slot 16: System Setup > Network > NTP > Do NTP Reboot
Equipment Checklist
Routine maintenance to this Ross Video product is not required. In the event of problems with your SRG-2200, the
following basic troubleshooting checklist may help identify the source of the problem. If the SRG-2200 still does
not appear to be working properly after checking all possible causes, please contact your Ross Video products
distributor, or the Technical Support department at the numbers listed under the “ Contact Us ” section.
1. Visual Review — Performing a quick visual check may reveal many problems, such as connectors not
properly seated or loose cables. Check the card, the frame, and any associated peripheral equipment for signs of
trouble.
2. Power Check — Verify the power indicator LED for the presence of power. If the power LED is not
illuminated, verify that the power cable is connected to a power source and that power is available at the power
main. Confirm that the power supplies are fully seated in their slots. If the power LED is still not illuminated,
replace the power supply with one that is verified to work.
Notice
— Observe all cautions and warnings listed in the document “ Important Regulatory and
Safety Notices to Service Personnel ” that accompanied your unit.
Table 8.1 Possible Symptoms and Solutions
Symptom(s) Cause(s) Action
LCD not operational
Video/Audio outputs
missing
• DC Power missing
• Power Supply fault
• Bad power connection(s)
• Check DC Power Block
• Check DC and AC Lead integrity
• Check AC supply fuse
• Possible low volts
Intermittent Operation Bad power connection(s) Check power connections
Corrupted output(s) Corrupted data 1. Remove Power
2. Wait 10 seconds
3. Re-power the SRG-2200
NTP not operational Option is not enabled • Ensure Option Key has been entered for applicable
option
• Contact Ross Video to obtain additional Option
Key(s)