Ross NWE-TS, User Manual, Page: 58 / 68

7–2 • Service Information NWE-TS User Manual (Iss. 01)
Troubleshooting Checklist
Routine maintenance to the NWE-TS is not required. In the event of problems with your
NWE-TS, the following basic troubleshooting checklist may help identify the source of the
problem. If the NWE-TS still does not appear to be working properly after checking all possible
causes, please contact your NWE-TS distributor, or the Technical Support department at the
numbers listed under the “
Company Address ” section at the front of this manual.
1. Visual Review — Performing a quick visual check may reveal many problems, such as
connectors not properly seated or loose cables. Check the chassis, and any associated
peripheral equipment for signs of trouble.
2. Power Check — Check the power indicator LED on the chassis for the presence of
power. If the power LED is not illuminated, verify that the power cable is connected to a
power source and that power is available at the power main. Confirm that the power
supplies are fully seated in their slots. If the power LED is still not illuminated, replace
the power supply with one that is verified to work.
3. Input Signal Status — Verify that source equipment is operating correctly and that a
valid signal is being supplied.
4. Output Signal Path — Verify that destination equipment is operating correctly and
receiving a valid signal.
5. Unit Exchange — Exchanging a suspect unit with a unit that is known to be working
correctly is an efficient method for localizing problems to individual units.
6. Re-load the Factory Defaults — If the NWE-TS appears to be working and reports no
errors, but is not generating any active picture or outputs black, restoring the default
factory configuration may fix the problem.
Saving the Configuration to a Text File
You can save the NWE-TS editable settings to a text file on your PC. This information is used by
the Nielsen Encoder Support when troubleshooting issues you may be encountering with your
NWE-TS.
To save your card settings to a text file
1. From the Basic Tree View , right-click the NWE-TS node.
2. Select Save Configuration to File .
3. Follow the on-screen instructions.