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Roland VersaSTUDIO BN-20A, User Manual

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Roland VersaSTUDIO BN-20A User Manual Download Page 97

Driver Problems

Installation is impossible ..............................................................................97

Windows 10 .......................................................................................97
Windows 8.1 ......................................................................................97

Uninstalling the Driver.................................................................................99

Windows 10 .......................................................................................99
Windows 8.1 ......................................................................................99

96

 Driver Problems

Summary of Contents for VersaSTUDIO BN-20A

Page 1: ...to change without notice The operation manual and the product have been prepared and tested as much as possible If you find any misprints or errors please inform us Roland DG Corporation assumes no re...

Page 2: ...g 20 Step 1 Loading Media 20 Step 2 Bidirectional Adjustment 27 Step 3 Printing Tests and Normal Cleaning 29 Step 4 Calibrate Sheet Feeding Amount 31 Step 5 Starting Print Output 32 About the Output S...

Page 3: ...ults are coarse or contain horizontal stripes 81 Do the print heads show nozzle clogging 81 Have you carried out Calibrate Sheet Feeding 81 Have you carried out Bidirectional adjustment 81 Is the temp...

Page 4: ...nk run out 94 Is a message displayed on the Utility icon in the task tray or in the Utility window 94 Is the cable connected 94 Is the driver installed correctly 94 Are two or more machines connected...

Page 5: ...107 Printing cannot continue because the end of the sheet was detected Printing will be canceled 107 ServiceCall No 107 Ink Cartridge error ink cartridge 107 BN 20 Utility is already running 107 The c...

Page 6: ...The Basics 5...

Page 7: ...w Exit the Utility 11 How to Open the Utility Window 11 Starting from the Windows start menu 11 How to Exit the Utility 11 How to Start the VersaWorks 12 How to Open the BN 20 Driver VersaWorks Help 1...

Page 8: ...tall ink cartridges Pinch roller When you move the loading lever to the front of the machine the media is pinched The right pinch roller is fixed in place Platen This is the path over which the media...

Page 9: ...ower cord connector Left media guide Use this guide when loading media This guide is on the Left when viewing the printer from the front Right media guide Use this guide when loading media The guide i...

Page 10: ...r For more information see VersaWorks Installation Guide BN 20 Driver Driver software that is needed to output printing data from a computer to the ma chine It is also used to set the printing prefere...

Page 11: ...Click Desk top b Move the mouse to the lower right corner to display Charm and click Settings c Click Control Panel View devices and printers 2 Right click the Roland BN 20 icon and then click Printi...

Page 12: ...t terminate If is not displayed on the task tray start Utility from the Windows start menu Starting from the Windows start menu Windows 10 From the start menu click BN 20 Utility for Windows BN 20 Uti...

Page 13: ...u click VersaWorks VersaWorks Windows 8 1 1 Click on the Start screen 2 From the Apps screen click VersaWorks VersaWorks RELATED LINKS https downloadcenter rolanddg com VersaWorks6 How to Start the Ve...

Page 14: ...er s Printing Preferences Screen VersaWorks Start VersaWorks and then click Help Show Help from the menu Windows 10 From the start menu click VersaWorks VersaWorks Help Windows 8 1 1 Click on the Star...

Page 15: ...RELATED LINKS P 12 How to Start the VersaWorks How to Open the BN 20 Driver VersaWorks Help 14 Basic Information...

Page 16: ...00 to 235 mm 7 9 to 9 3 inch 287 to 322 mm 11 3 to 12 7 inch 348 to 383 mm 13 7 to 15 1 inch 393 to 429 mm 15 5 to 16 9 inch 439 to 474 mm 17 3 to 18 7 inch 487 to 515 mm 19 2 to 20 3 inch Cuttable me...

Page 17: ...ing and cutting information to the printer cutting operation starts after printing finishes Crop Cut Outputting method using Crop Marks to align printing and cutting result In a case such as re moving...

Page 18: ...Mode Power Saving Mode 19 Printing 20 Step 1 Loading Media 20 Step 2 Bidirectional Adjustment 27 Step 3 Printing Tests and Normal Cleaning 29 Step 4 Calibrate Sheet Feeding Amount 31 Step 5 Starting...

Page 19: ...ust always be turned off before the main power is switched off To turn off the sub power switch press and hold down the POWER key If accidentally the main power is switched off immediately switch the...

Page 20: ...n use make sure the loading lever is moved to the rear About Sleep Mode Power Saving Mode The machine has a power saving function after about 30 minutes of non use the machine automatical ly changes t...

Page 21: ...ard 2 Move the left media guide to the left 2 Attach the media flange to one end of the media bar Insert the side of the media bar with a hole into the media flange When loading roll media with a 3 in...

Page 22: ...a correctly if the feed direction is not right 5 Place the roll media loaded onto the media bar on the printer Press both ends of the media bar into the grooves at the back of the printer while making...

Page 23: ...the pinch roller by hand Use the media guide to move the pinch roller Moving the pinch roller by force may result in injury 8 As shown in the figure pass the media under the front cover and pull the m...

Page 24: ...cover 3 Pull the loading lever forward Pull the loading lever forward to start initial operation When the POWER key indicator changes from flashing to steady initial operation is complete Printing Ba...

Page 25: ...eft media guide to the left 2 Install the cut media 1 Move the media to the right and apply it to the right media guide 2 Slide the left media guide and apply it to the media 3 Pass the media through...

Page 26: ...e media under the front cover and pull the media out the other side 4 Start initial operation 1 Make sure the left media guide is applied to the media 2 Close the front cover 3 Pull the loading lever...

Page 27: ...Printing 26 Basic Operations...

Page 28: ...hich means that the print heads print when moving in both directions Bidirectional printing offers the advantage of being able to shorten out put times but subtle misalignment occurs during the outbou...

Page 29: ...ng the Printing Quality in Help of Versa Works Procedure 1 Open the Utility window P 11 How to Open the Utility Window Exit the Utility 2 Click Bidirectional adjustment 3 Click Test Print The test pat...

Page 30: ...it the Utility 2 Click Check Nozzle Condition 3 Click Test Print The test pattern is printed Follow the on screen instructions and check for dot drop out Nozzle clogging occurs Proceed to 4 Nozzles ar...

Page 31: ...in If the nozzle clogging is not fixed perform Normal Cleaning again For information about Medium Cleaning and Powerful Cleaning refer to the following topic RELATED LINKS P 68 Medium and Powerful Cle...

Page 32: ...lity Window Exit the Utility 2 Click Calibrate Sheet Feeding 3 Click Test Print The test pattern is printed 4 Read the on screen instructions and then enter a value in the New Value box 5 Click Apply...

Page 33: ...tput is accepted If you send the output data in a state where there is no ink left a warning buzzer will sound and the machine will stop temporality A message indicating that ink has run out is displa...

Page 34: ...output start location is always the point shown in the figure below Print area Right pinch roller Print start position Blade protector A 1 4 mm B 5 mm About the Output Start Location Basic Operations...

Page 35: ...below to cancel data that is still on the computer RELATED LINKS P 34 Canceling Output from the Computer Canceling Output from the Computer Procedure 1 Open View devices and printers Windows 10 From...

Page 36: ...rinters Cancel All Documents Depending on the computer data transfer status it may be too late to cancel output In this case you need to cancel output from the printer Stopping Print Output Basic Oper...

Page 37: ...Fully Utilizing the Machine 36...

Page 38: ...cutting 45 Performing Printing and Cutting Separately 46 To Perform Printing and Cutting Separately 46 Media Sizes Allowing Automatic Crop Mark Detection 46 Printing with Crop Marks 47 Aligning Autom...

Page 39: ...he Utility Window Exit the Utility 3 Click Cut Adjustment 4 Click Test Cut Test cutting is performed 5 Enter values in the Cut Force Cut Speed and Cut Times boxes Cut Force Force at cutting time If th...

Page 40: ...peed Reduce Peel off the circle The square also peels off Cut Force Increase Some uncut areas remain Cut Speed Reduce Peel off the square The blade leaves faint traces on the backing paper Cut Force N...

Page 41: ...the cap one full turn Note that making the amount of blade extension too small may cause the tip of the blade holder cap to touch and may soil and damage the printed surface It s important to be espec...

Page 42: ...ia Procedure 1 Load the media to be cut P 20 Step 1 Loading Media 2 Open the Utility window P 11 How to Open the Utility Window Exit the Utility 3 Click Print and Cut Adjustment 4 Click Print and Cut...

Page 43: ...at the BN 20 driver will identify as the cutting line Procedure 1 Display the BN 20 driver s Printing Preferences screen P 10 How to Open the BN 20 Driver s Printing Preferences Screen 2 Click the Lin...

Page 44: ...lues for Red Green and Blue The BN 20 driver identifies the color specified using the values entered here as the cutting line and outputs the color Cutting Printing and Cutting Optimizing the Output Q...

Page 45: ...lor specified for the driver as the cut ting line and the color output from the application software differ 2 Specify the RGB value set for the part to be identified as the cutting line in step 1 4 If...

Page 46: ...20 driver Do not cut the media before it is taken back when Rewind Media After Printing is ON in the Printer Adjustment tab of the BN 20 driver When Rewind Media After Printing is checked the media i...

Page 47: ...lignment of the printing results and the cut lines Perform this adjustment in the next Procedure Procedure 1 Printing with Crop Marks P 47 Printing with Crop Marks 2 Align to the printed crop marks an...

Page 48: ...back the media after printing the crop mark to start cutting immediately Cutting is performed by following the crop mark IMPORTANT Before you start printing check the media size in the Settings tab o...

Page 49: ...Align point Base point IMPORTANT Alignment marks and symbols drawn using a graphics program cannot be used as crop marks Performing Printing and Cutting Separately 48 Optimizing the Output Quality...

Page 50: ...ia that was removed Points for Media Setting Place the crop marks on the blade protector Angled no more than 5 degrees Otherwise alignment becomes impossible 2 Display the BN 20 driver s Printing Pref...

Page 51: ...used for printing When you perform cutting set the same media size as the printing If not misalignment between the printing results and the cut lines might occur 5 Start cutting P 32 Step 5 Starting P...

Page 52: ...ure 1 Open the Utility window P 11 How to Open the Utility Window Exit the Utility 2 Click CropCut Adjustment 3 Click Print and Cut Pattern The test pattern is printed 4 Follow the on screen instructi...

Page 53: ...nt screen currently displayed on the screen Skip Skips the adjustment currently displayed on the screen Cancel Cancels the adjustment process The adjustments vary depending on the output method Refer...

Page 54: ...he start menu click Windows System Control Panel View devices and print ers Windows 8 1 a Click Desk top b Move the mouse to the lower right corner to display Charm and click Settings c Click Control...

Page 55: ...formation on its setting method refer to Versa Works Help IMPORTANT When you set the dry time in VersaWorks if Use Printer Settings is set 0 is set to the dry time You should note that the setting in...

Page 56: ...Reset in the Option tab of Utilities and you can reset all the settings in utilities to the initial settings Click Factory Reset and the message shown in the figure is displayed Click Yes to reset the...

Page 57: ...Maintenance 56...

Page 58: ...ng and Use 58 Automatic Maintenance Function Points to Note 58 Maintenance Schedule 58 When Not in Use for a Prolonged Period 58 Checking Ink Levels and Replacing 60 Checking Ink Levels 60 How to Repl...

Page 59: ...within the specified range Even when the machine is not in use maintain the temperature between 5 to 40 C 41 to 104 F with a relative humidity of 20 to 80 with no condensation Failure to keep the temp...

Page 60: ...RELATED LINKS P 64 Replacing the Waste Cartridge Important Notes on Handling and Use Introduction 59...

Page 61: ...en the cartridge is removed No Cartridge is displayed MG Magenta CY Cyan YE Yellow BK Black Displayed ink levels are estimates and are slightly different from the actual ink levels When an ink level i...

Page 62: ...side with the arrow faces up Carefully pull out and insert cartridges one by one Insert firmly as far as it will go Never mix different types of cartridges Never leave an ink cartridge slot empty This...

Page 63: ...3 Replacing the Waste Cartridge 64 Care and Maintenance of the Print Heads 66 Periodical Cleaning Maintenance 67 About Periodical Cleaning Menus 67 Medium and Powerful Cleaning 68 Manual Cleaning 70 W...

Page 64: ...o may cause a fire Daily cleaning wipe off any ink and grime on the media path The pinch rollers grit rollers and plat en are particularly subject to grime Use neutral detergent diluted with water and...

Page 65: ...t followed discharged fluid may overflow from the main unit and stain your hands or drip and stain the floor If you know that you will not use the machine for a prolonged period follow the procedure b...

Page 66: ...aws in effect in your locale Discharged fluid is flammable and contains toxic ingredients Never attempt to incinerate discharged fluid or discard it with ordinary trash Also do not dispose of it in se...

Page 67: ...ning We recommend performing Normal Cleaning everyday before the start of operations P 29 Step 3 Printing Tests and Normal Cleaning Periodical care and maintenance P 67 Periodical Cleaning Maintenance...

Page 68: ...so an effective means of improving the symptoms P 70 Manual Cleaning When using ECO SOL MAX 3 ink Normal cleaning Carry out a printing test If nozzle drop out occurs perform cleaning P 29 Step 3 Print...

Page 69: ...revious level If these levels of cleaning are performed too often the print heads are likely to wear out do not over clean at any level Procedure 1 Open the Utility window P 11 How to Open the Utility...

Page 70: ...cleaning starts 6 To check for nozzle clogging again If the nozzle condition is not fixed by Medium Cleaning perform Powerful Cleaning MEMO If after several times of Powerful Cleaning nozzle clogging...

Page 71: ...o solve a problem Nozzle clogging Ink spots Dragged dirt Dust and dirt stick to the print heads and prevent normal discharge of ink Ink gathers around dirt and grime near the print heads and ink drops...

Page 72: ...cleaning liquid will deteriorate Do not rub the nozzle surface of the print heads Clean the sponge section by stroking very lightly and gently Do not rub scrape or flatten the section When a warning a...

Page 73: ...y out test printing and check the result Use the cleaning functions and perform cleaning several times if needed RELATED LINKS P 29 Printing Tests and Normal Cleaning Manual Cleaning 72 Regular Mainte...

Page 74: ...Replacing Consumable Parts Replacing Parts for Maintenance 74 Replacing the Wiper 74 Replacing the Felt Wiper 75 Replacing the Cutter Blade 76 Replacing Consumable Parts 73...

Page 75: ...ation by following the message displayed in the Utility window WARNING Be sure to perform operations as specified by the instructions and never touch any area not specified in the instructions Sudden...

Page 76: ...operation by following the message displayed in the Utility window WARNING Be sure to perform operations as specified by the instructions and never touch any area not specified in the instructions Su...

Page 77: ...ent of the machine may cause injury CAUTION Never touch the tip of the knife with your fingers Doing so may result in injury The cutting performance of the blade will also be impaired Procedure 1 Open...

Page 78: ...below and insert the blade holder Failure to do this may adversely affect the cutting quality 6 Firmly tighten the screw Tug the blade holder upward to make sure it does not come loose 7 Close the fro...

Page 79: ...8 Make adjustments for cutting RELATED LINKS P 38 Adjusting cutting Replacing Parts for Maintenance 78 Replacing Consumable Parts...

Page 80: ...Troubleshooting Methods 79...

Page 81: ...ink cartridges gently before installing them 82 Is the media wrinkled 82 Is the printer installed in a level and stable location 82 Is the printer being used in a location subject to severe changes i...

Page 82: ...ickness of the media RELATED LINKS P 27 Bidirectional Adjustment Is the temperature of the room too low The heater may not warm up sufficiently when the ambient temperature is less than 20 C 68 F Al s...

Page 83: ...ms Is the printer installed in a level and stable location Never install the machine in a location where it is tilted or where it may wobble or experience vibra tion Also make sure that the print head...

Page 84: ...ed to the heads due to rubbing against the media If this happens perform manual head cleaning We recommend carrying out periodic print heads cleaning Too Low Humidity Use this machine in the environme...

Page 85: ...areful not to make the blade force too high RELATED LINKS P 38 Adjusting cutting P 40 Accurately Adjusting the Cutting in Amount Is the length of output too long For printing cutting in particular the...

Page 86: ...tip of the blade holder cap may scrape and soil or damage the printed surface If this happens increase the amount of blade extension RELATED LINKS P 40 Accurately Adjusting the Cutting in Amount The...

Page 87: ...time 88 Was the media loaded while the heater was hot 88 Is the temperature of room too low 88 Is the humidity of the room too high 88 Is the using media deflected 88 Media Feed Is Not Straight 89 Is...

Page 88: ...problem Failure to do so may damage the print heads RELATED LINKS P 105 Error Messages Is the media warped or wrinkled Many factors can cause warping or wrinkling Refer to the following and correct th...

Page 89: ...ause the media to shrink or wrinkle during printing Before loading media switch off the sub power and allow the platen to cool Is the temperature of room too low Use this machine in an environment hav...

Page 90: ...et up straight and securely Feed is not smooth when the media is not straight or is tensioned unevenly on the left and right Re load the media RELATED LINKS P 20 Loading Media Media Feed Is Not Straig...

Page 91: ...ding Media Is the media too thick Media that is too thick may not only cause unstable feed but may scrape the print heads resulting in malfunction Never use such media Are the grit rollers dirty Check...

Page 92: ...s the POWER key flashing 94 Is the cover open 94 Has ink run out 94 Is a message displayed on the Utility icon in the task tray or in the Utility window 94 Is the cable connected 94 Is the driver inst...

Page 93: ...ly If The Heads Still Do Not Move Try switching off the main power then again switching on the main power followed by the sub power If the print head carriage move to the standby If the heads still do...

Page 94: ...side to make sure the print heads don t move to the left If the print heads move to the left again move them slowly by applying pressure from the left side and make sure they lock in place The Print...

Page 95: ...run out is displayed in the Status field of Utilities When the ink cartridge is replaced with a new one printing or cutting starts RELATED LINKS P 61 How to Replace Ink Cartridges P 105 Error Messages...

Page 96: ...t any operation When the ambient temperature is low the heater is slow to warm up Use the machine in an environment where the temperature is 20 to 32 C 68 to 90 F Did you forcibly remove any detachabl...

Page 97: ...Driver Problems Installation is impossible 97 Windows 10 97 Windows 8 1 97 Uninstalling the Driver 99 Windows 10 99 Windows 8 1 99 96 Driver Problems...

Page 98: ...Driver 9 Install the driver again according to Preparation Before Use Windows 8 1 Procedure 1 Use a USB cable to connect the machine and the PC and then turn the machine on 2 If the Found New Hardware...

Page 99: ...13 Install the driver again according to Preparation Before Use Installation is impossible 98 Driver Problems...

Page 100: ...for the machine to delete to select it then Click Uninstall 5 A message prompting you to confirm deletion appears Click Yes Windows 8 1 Procedure 1 Turn the machine off and disconnect the cable that...

Page 101: ...ming Output from General Application Important Notes When Performing Output from Adobe Illustrator 101 Important Notes When Performing Output from CorelDRAW 102 100 Important Notes When Performing Out...

Page 102: ...generated In this case it may not be possible to perform cutting because the color specified for the driver as the cutting line and the color output from Illustrator differ Please don t cancel printin...

Page 103: ...select CMYK mode the CMYK values will be converted to RGB values when the output is generated In this case it may not be possible to perform cutting because the color specified for the driver as the c...

Page 104: ...canceled 105 The operation has been stopped to prevent the print heads from drying out Turn the printer off 105 Motor error 105 Waste cartridge is estimated to be full 106 Temperature error 106 Cover...

Page 105: ...e wipers RELATED LINKS P 74 Replacing the Wiper Replace the felt wiper It is time to replace the felt wiper Replace the felt wiper RELATED LINKS P 75 Replacing the Felt Wiper The connection to the pri...

Page 106: ...end the data again The size of the data being output is too small Set the size of the data in the new scanning value direction in which the print heads move to at least 65 mm 2 6 in Change the size of...

Page 107: ...he sub power Bring the installed location to a tempera ture at which operation is possible 20 to 32 C and allow the machine to come to room temperature then turn on the power Cover open error Output i...

Page 108: ...ror Use an ink cartridge of the specified type is the color of the ink BN 20 Utility is already running You try to start BN 20 utility though it is already running Utility is resident software that re...

Page 109: ...Appendix 108...

Page 110: ...Operations When Moving the Unit Preparing to Move the Machine 110 Procedures from Preparing to Move Through Reinstalling 111 Operations When Moving the Unit 109...

Page 111: ...to leaking ink or damage to the heads What is needed One piece of unused cleaning cartridge for AQUEOUS PIGMENT ink Three pieces of dummy cartridges Contact your authorized Roland DG Corp dealer with...

Page 112: ...Important Notes on Moving Once the preparations for moving are complete move the machine and fill it with ink with as little delay as possible Allowing the machine to stand without ink may damage the...

Page 113: ...Main Specifications Printing Area 113 Maximum Area 113 Maximum Area When Using Crop Marks 114 About the Blade 115 Dimensional Drawing 116 Specifications 117 112 Main Specifications...

Page 114: ...e carriages move is determined by the position of the pinch rollers Printing or cutting area Left side pinch roller Left side pinch roller Printing or cutting coordinates origin A Max 480 mm 18 9 in B...

Page 115: ...Maximum Area When Using Crop Marks Printing or cutting area Maximum area Crop mark A 12 5 mm 0 49 in B 10 mm 0 39 in Printing Area 114 Main Specifications...

Page 116: ...guide 1 ZEC U1005 General signage vinyl 50 to 150 gf 0 25 mm 8000 m ZEC U5025 General signage vinyl Fluorescent vinyl Reflective vinyl 30 to 100 gf 120 to 200 gf 100 to 200 gf 0 25 mm 0 25 mm 0 25 mm...

Page 117: ...Unit mm Dimensional Drawing 116 Main Specifications...

Page 118: ...ty when cutting 3 6 0 1 mm or less Alignment accuracy for printing and cutting 3 7 0 5 mm or less Alignment accuracy for printing and cutting when reloading media 3 8 Error of less than 0 5 of distanc...

Page 119: ...ge for assured repetition accuracy Length 1 000 mm 7 Provided that media length is under 1 000 mm Excludes the effects of slanted movement and of expansion and contraction of the media 8 Data size 1 0...

Page 120: ......

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