Rinnai Australia
20
Sapphire Operation & Installation Manual
CARE AND MAINTENANCE
TROUBLE SHOOTING CHECKLIST
Use the following chart to help determine whether a service call is required, however if you are unsure about the
way your heater is operating, contact Rinnai or your local agent.
*
Only applicable when optional remote controller is used.
**
Only applicable if the remote controller is programmed.
ABNORMAL FLAME PATTERN
Each Rinnai Flame Fire heater has a distinct flame pattern. The flame should look the same every time you start
your heater, after an initial warm up period of approximately 15 minutes.
Abnormal flame performance and/or pattern can indicate a problem with your heater, such as blocked gas injectors,
incorrectly installed / inadequate flue system or the artificial logs/burn media may have shifted from when the heater
was first installed.
There are some warning signs that could indicate a problem. If any of the signs below occur, please contact Rinnai.
Fault
Condition
Probable
Cause
Burn
ers fail
to
ig
ni
te
Sme
ll of ga
s
Fa
n
Not
Wo
rki
n
g
Mi
n
o
r so
ot de
po
si
ts
Severe soot
ing
Gla
ss, Co
nd
en
sating
Glass, Streak
y line
s
*
Remote not working
Fault
Condition
Simplest Possible
Remedy
Not plugged in or turned off
Plug in power cord and turn power ‘ON’.
Mains power failure
Re-ignition, when power restored.
(Initial Install) Air in gas pipe
Installer to purge air from gas supply.
Air in hose
Repeat Ignition procedure.
Ignition failure
Repeat Ignition procedure.
Flat battery for remote control
*
Replace remote control battery.
Gas supply turned off
Turn gas supply on at the meter or cylinder.
Gas escape
Isolate gas supply, call Rinnai.
Inadequate flue system
Call Rinnai.
Insufficient gas pressure
Call Rinnai.
Log Misalignment
Call Rinnai.
Normal operation
No action is required.
Normal operation
Fan not working - fan automatically comes on after
4 minutes not heat switch activated.
Normal operation
Allow heater to warm up.
Heat switch not activated
Allow heater to run on high for 4 minutes.
Possible fan fault
Call Rinnai.
Controller display blank
Replace batteries.
Control Panel Operation
**
Refer to page 9 for solution.
Controller Not Synchronised
Refer to page 11 for solution.
Key signs of abnormal flame performance:
• Appliance turns ‘OFF’ soon after start up and does not relight.
• Flame appears overly orange-yellow.
• Flame appears either very short or very long.
• Flame only burns part way across the burner.
• Severe soot building up on the inside of the glass and logs.
• Continuous unusual smell from the appliance.
• Continued difficulty or delay in establishing a flame.
Be advised that appliances
incorporating a live fuel
effect, and designed to
operate with luminous
flames, may exhibit slight
carbon deposition, this is
normal operation.
NORMAL FLAME PATTERN
ABNORMAL FLAME PATTERN
SOOT BUILD UP
NOTE
