RETURN POLICY & REPAIRS
31
Return Policy and Authorization
Before returning any product, please obtain a Return Merchandise Authorization number
(RMA#) by calling Customer Service at 503-628-0838 or e-mailing [email protected].
Include the RMA# and information regarding the reason for the return with the returned
product. Shipping costs for returns must be prepaid by the customer. For your protection,
items must be carefully packed to prevent damage in shipment and insured against
possible damage or loss. Right Weigh, Inc. will not be responsible for damage resulting
from careless or insufficient packing or loss in transit.
An RMA# must be obtained by the original purchaser before any product can be
returned. Only new, unused products may be returned. Installed, used, damaged,
modified or customized products can not be returned for credit. Credit will be issued to
the original purchaser after evaluation by Right Weigh, Inc.
Repairs/Replacements
An RMA# must be obtained before any product can be returned. Right Weigh, Inc. will
evaluate returned products at no charge. If Right Weigh, Inc. determines that the
returned product is under warranty it will repair the product or parts thereof at no
charge, or if unrepairable, replace it with the same or functionally equivalent product
whenever possible. Right Weigh, Inc. will return the product at its expense via a shipping
method (carrier to be at sole discretion of Right Weigh, Inc.) equal to or faster than the
method used by the customer. Products or parts thereof not covered by warranty will be
repaired or replaced at customer expense upon authorization by the customer. Right
Weigh, Inc. will return the repaired product at customer expense via a shipping method
(carrier to be at sole discretion of Right Weigh, Inc.) equal to or faster than the method
used by the customer.
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