Ricoh SP C352dn User Manual Download Page 110

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Pull out the jammed paper carefully.

DSE136

Close the bypass tray.

DSE322

Pull the front cover open lever, and then open the front cover with both hands carefully.

DSE128

3. Troubleshooting

108

Summary of Contents for SP C352dn

Page 1: ...For safe and correct use be sure to read the Safety Information in Read This First before using the machine Troubleshooting Loading Paper Getting Started User Guide...

Page 2: ......

Page 3: ...ergy 24 Displaying the Printer Configuration Screens Using the Control Panel 27 Monitoring and Configuring the Printer 28 Using Web Image Monitor 28 2 Loading Paper Paper Loading Procedure 33 Paper Si...

Page 4: ...e Control Panel 66 Alert Messages Printed on Error Logs and Reports 72 When You Cannot Print 79 When the Data In Indicator Does Not Light Up or Flash 82 Other Printing Problems 83 When You Cannot Prin...

Page 5: ...regulations and environmental conformance Quick Installation Guide Describes procedures from unpacking the machine to connecting it to a computer Operating Instructions Provides detailed information a...

Page 6: ...Image Monitor For details see Before Using This Printer Security Guide Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication Driver Inst...

Page 7: ...F Manual Provided HTML Manual Provided User Guide No Yes No Read This First Yes Yes No Quick Installation Guide Yes Yes No Operating Instructions No No Yes Extended Feature Settings No No Yes Security...

Page 8: ...6...

Page 9: ...ns and instructions on resolving user errors Indicates the names of keys on the machine s display or control panels Indicates the key sequence order you should perform using the control panel Example...

Page 10: ...P addresses In this manual IP address covers both IPv4 and IPv6 environments Read the instructions that are relevant to the environment you are using Model Specific Information This section explains h...

Page 11: ...and the names commonly used in this manual Option name Description Paper Feed Unit TK1230 250 sheet paper feed unit Paper Feed Unit TK1240 500 sheet paper feed unit Hard Disk Drive Option Type P12 Ha...

Page 12: ...ternal components Exterior Front view DSE001 9 10 11 5 6 7 8 1 2 3 4 12 13 1 Top cover Open this cover to replace the toner or black drum unit color drum units 2 Standard tray Output is stacked here w...

Page 13: ...Turning Off the Power 7 Remaining paper indicator Indicates the approximate amount of paper remaining in the tray 8 Standard paper feed tray Tray 1 Up to 500 sheets of plain paper can be loaded For d...

Page 14: ...r Insert the other end into an electrical outlet 4 Cable cover Remove this cover to install the optional interface units and the SD card and to connect various cables 5 Rear cover Raise this cover and...

Page 15: ...ils about the messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Consumables Operating Instructions 2 Inner cover Open this cover when replacing the...

Page 16: ...he message appears on the control panel replace the transfer roller which is included with the intermediate transfer unit For details about the messages that appear on the screen when consumables need...

Page 17: ...with a PictBridge compatible digital camera Adobe PS3 card Allows you to print using PostScript 3 You can print using PostScript even when a Adobe PS3 card is not installed but the appearance of the...

Page 18: ...the ambient light level when the ECO Night Sensor function is enabled 3 Home key Press to display the Home screen For details see page 19 Using the Home screen 4 Suspend key Press this key to suspend...

Page 19: ...y Saver key Press to switch to and from Sleep mode See page 24 Saving Energy When the printer is in Sleep mode the Energy Saver key flashes slowly 10 Login Logout key Press to log in or log out 11 Use...

Page 20: ...nus For details see page 20 Using the Printer screen 3 Supplies Info screen Checks the printer status such as toner paper and waste toner levels After finishing a job the printer waits a specified len...

Page 21: ...waste toner levels 2 Printer Press to display the Printer screen 3 Shortcut icon area You can add shortcuts to embedded software applications to the Home screen For details about registering shortcut...

Page 22: ...set as the default screen when the printer is turned on 1 4 2 8 5 3 6 7 CZV303 1 Operational status or messages Displays the current printer status such as Ready Offline and Printing Information user...

Page 23: ...ion screen appears when the power is turned on regardless of the authentication settings CZV304 1 2 3 4 5 6 1 Message Displays messages from the administrator 2 Total Print Pages Displays the total nu...

Page 24: ...tion screen may not be displayed For details see Managing Eco friendly Counter Security Guide You can also use Web Image Monitor to check the usage status For further details see Web Image Monitor Hel...

Page 25: ...n damage the power cord Use of damaged power cords could result in fire or electric shock Do not press and hold the main power switch when turning off the printer Doing so shuts down the printer force...

Page 26: ...ange the printer settings on the control panel However the printer must exit this mode to print You can change the amount of time that the printer waits before switching to Fusing Unit Off mode under...

Page 27: ...erating Instructions The ECO Night Sensor function s factory default is Auto Power Off Only If the printer is located in an environment where the ambient light level is low such as in a hallway or a l...

Page 28: ...int hold print or stored print screen is displayed Accessing the printer using Web Image Monitor The printer consumes less energy when in Sleep mode but it takes longer to start printing If two or mor...

Page 29: ...1 Press the User Tools key CZV010 2 Select the settings you want to change Press or to display the next or previous page 3 Change the settings by following the instructions on the display and then pre...

Page 30: ...t computer Displaying printer status or settings Checking the print job status or history Interrupting currently printing jobs Resetting the printer Managing the Address Book Configuring printer setti...

Page 31: ...xternal DNS server The host file cannot be used To use JAWS 7 0 under Web Image Monitor you must be running Windows and Internet Explorer 7 0 or a later version If you are using Internet Explorer 8 0...

Page 32: ...ears If the printer s host name has been registered on the DNS or WINS server you can enter it When setting SSL a protocol for encrypted communication under the environment in which server authenticat...

Page 33: ...eyword search 3 Refresh Help Refresh Click at the upper right in the work area to update the printer information Click the Web browser s Refresh button to refresh the entire browser screen Help Use He...

Page 34: ...1 Getting Started 32...

Page 35: ...ck the paper tray available for the size type and weight of the paper you want to use for printing For details about available paper trays for each paper size and type see page 34 Paper Size Specifica...

Page 36: ...t the paper size using the paper size dial on the tray C Set the paper size dial on the tray to and select the paper size with the control panel You can print on both sides of paper Not supported Metr...

Page 37: ...C Custom Size Specifications You can also load custom size paper by specifying horizontal and vertical sizes The following tables show the custom paper sizes that can be loaded in each tray Metric siz...

Page 38: ...ided Horizontal size Two sided Vertical size Two sided Bypass tray 2 52 to 8 50 5 00 to 49 60 3 94 to 8 50 5 83 to 14 00 Tray 1 3 25 to 8 50 5 83 to 14 00 3 94 to 8 50 5 83 to 14 00 Trays 2 4 5 50 to...

Page 39: ...f paper Not supported Paper type Paper weight No Bypass tray Tray 1 Trays 2 4 Two sided Thin Paper 1 A A A Plain Paper 1 2 A A A Plain Paper 2 3 A A A Middle Thick Paper 4 A A A Thick Paper 1 5 A A A...

Page 40: ...per weight 1 56 65 g m2 15 18 lb BOND 2 66 74 g m2 18 20 lb BOND 3 75 90 g m2 20 24 lb BOND 4 91 128 g m2 24 34 lb BOND 5 129 163 g m2 34 lb BOND 90 lb INDEX 6 164 220 g m2 90 lb INDEX 80 lb COVER 1 I...

Page 41: ...before loading For details about available paper sizes and types for each paper tray see page 34 Paper Size Specifications and page 37 Paper Type Specifications Depending on the environment where the...

Page 42: ...humid areas humidity 70 or less Store on a flat surface Do not store paper vertically Once opened store paper in plastic bags Print Area The following shows the recommended print area for paper printe...

Page 43: ...t the paper size using the control panel Make sure the paper stack does not exceed the upper limit mark inside the paper tray Excessive stacking can cause paper jams If paper jams occur frequently fli...

Page 44: ...DSE053 Tray 2 4 DSE252 2 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the printer DSE054 Place the tray on a flat surface 2 Loading Paper 42...

Page 45: ...according to the thickness of the paper DSE168 If the paper is 164 g m2 44 lb or thicker slide both switches into the rear thick position If the paper is lighter than 163 g m2 43 lb slide both switche...

Page 46: ...ove paper loaded in the tray more than a few millimeters Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray s lifting plate resulting in sheets being folde...

Page 47: ...ixed Paper or Two Sided Paper You can load envelopes into Tray 1 Envelopes must be loaded in a specific orientation For details see page 51 Loading Envelopes When Loading Paper Larger than A4 or 81 2...

Page 48: ...When loading A4 81 2 11 or smaller paper do not extend the tray Otherwise a paper jam may occur 2 Loading Paper 46...

Page 49: ...the printer driver as specified on the printer When loading label paper load it one by one When printing on paper that is longer than A4 load only a single sheet of paper on the bypass tray at a time...

Page 50: ...e bypass tray it is recommended that you set the paper direction to Before loading Postcard or 148 200 mm paper straighten any curls within 2 mm 0 1 inch upward and 0 mm 0 inches downward on the tray...

Page 51: ...e paper as shown in the table below For details about Letterhead Setting see System Operating Instructions Paper orientation The meanings of the icons are as follows Icon Meaning Place or load paper p...

Page 52: ...nt direction To ensure all paper is output facing the same direction specify different input trays for one sided and two sided printing Note also that two sided printing must be disabled for the tray...

Page 53: ...ecially those with glue on their flaps may stick together Fan the envelopes to separate them before loading If the envelopes still stick together load them one by one For the envelope types that can b...

Page 54: ...ng on Envelopes with OS X Recommended envelopes For details about recommended envelopes contact your local dealer The size of envelopes that you can load depends on the tray in which you load them For...

Page 55: ...and then configure the following settings Document Size Select the envelope size 4 In the Menu box click the Paper icon and then configure the following settings Input Tray Select the bypass tray Pape...

Page 56: ...ils about settings using the control panel see page 57 Configuring Envelope Settings Using the Control Panel Envelopes must be loaded in a specific orientation For details see page 51 Loading Envelope...

Page 57: ...application s printing preferences screen Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 57...

Page 58: ...not support custom size paper Specifying Standard Size Paper 1 Press the User Tools key and then display the Tray Paper Settings screen System Settings Tray Paper Settings 2 Specify the paper size and...

Page 59: ...OK For details about the available paper type see page 37 Paper Type Specifications Configuring Envelope Settings Using the Control Panel When printing on envelopes load envelopes in bypass tray or T...

Page 60: ...ad envelopes see page 51 Loading Envelopes Configure the paper settings appropriately using both the printer driver and the control panel For details about paper settings using the printer driver see...

Page 61: ...and is ready for use Single long beep Job completed A Printer job has finished Four long beeps Printer initialized The screen is changing back to the initial screen after the printer came out of the...

Page 62: ...Paper Add Toner indicator Appears when toner runs out For details about adding toner see Replacing the Print Cartridge Operating Instructions Service Call indicator Appears when the printer is malfun...

Page 63: ...e printer s IPv6 address Inquiry Machine Repairs Sales Representative 1 Press the Check Status key and then check the contents Maintnc MacInfo tab Each key Check the contents Exit Paper Misfeed Output...

Page 64: ...f the toner is running low 4 Check If an error occurs press Check to view details Pressing Check displays an error message or the printer screen Check the error message displayed on the printer screen...

Page 65: ...displayed message and take appropriate action For details about error messages and their solutions see page 65 When Messages Are Displayed Check that the printer is correctly connected to the network...

Page 66: ...ly booted up reconnect the USB cable Windows has already configured the USB settings Check whether or not the computer has identified the printer as an unsupported device Open Windows Device Manager a...

Page 67: ...e toner Wait a while Offline The printer is offline Please wait This message might appear for a second or two while the printer is preparing performing initial adjustments or adding toner Wait a while...

Page 68: ...e paper tray Press Job Reset to cancel the job The tray selected for other pages is the same as the one for slip sheets Reset the job Be sure the tray you select for slip sheets is not providing paper...

Page 69: ...sk Operating Instructions Hardware Problem Parallel I F An error has occurred in the IEEE 1284 interface board Turn the main power switch off and then confirm the IEEE 1284 interface board is inserted...

Page 70: ...r driver into the input tray For details about how to change the paper size see page 33 Loading Paper No toner Replace Toner Cartridge The toner has run out Replace the print cartridge For details see...

Page 71: ...You will need to replace the fusing unit soon Contact your sales or service representative to obtain a new unit Replacement of Transfer Unit is now necessary Replace Transfer Unit You need to replace...

Page 72: ...ain a new unit SD Card authentication has failed Please call service Authentication from the SD card failed Turn the printer off and then turn it on again If the problem persists contact your sales or...

Page 73: ...manually to continue printing or cancel a print job For details about how to select the tray manually or cancel a print job see If an Error Occurs with the Specified Paper Size and Type Operating Ins...

Page 74: ...n back on again If the message appears frequently contact your service representative AN A job via the network that was not printed exists because an error occurred It was stored as a job not printed...

Page 75: ...or occurred Check that the communication between the digital camera and the printer is working correctly Command Error An RPCS command error occurred Check that the communication between a device and...

Page 76: ...Locked Print Hold Print or Stored Print file the maximum file capacity was exceeded Delete unneeded files stored in the printer Excdd max No of files AT While using the error job store function to st...

Page 77: ...The PDF file does not print out because the capacity of the file system is full Delete all unnecessary files from the hard disk or decrease the file size sent to the printer HDD is full The hard disk...

Page 78: ...tails about User Authentication see Configuring User Authentication Security Guide Insufficient Memory A memory allocation error occurred PCL 5 PostScript 3 Select a lower resolution on the printer dr...

Page 79: ...of the document Receiving data failed Data reception was aborted Resend the data The selected paper size is not supported This job has been cancelled Job Reset is automatically performed if the speci...

Page 80: ...ty Guide You have no privilege to use this func Operation canceld The logged in user does not have the privileges to register programs or change the paper tray settings For details about how to set pe...

Page 81: ...not start The interface cable is not connected correctly For details about how to connect interface cables correctly see Connecting the Printer Operating Instructions Printing does not start The corre...

Page 82: ...ter is using wireless LAN when there is a microwave oven mobile phone industrial machine scientific instrument or medical instrument which uses the same frequency range near the device radio waves may...

Page 83: ...ireless LAN interface is not working Make sure the orange LED is lit and the green LED is lit or flashing during transmission Printing does not start The Login User Name Login Password or Driver Encry...

Page 84: ...or Does Not Light Up or Flash When the Data In indicator does not light up or flash after a print job starts data is not being sent to the printer When the printer is connected to the computer using t...

Page 85: ...ass Tray in the Input Tray list Then in the Paper Type list select a proper paper type Printed images contain blots or are patchy The paper is damp Use paper that has been stored in the recommended te...

Page 86: ...r see page 34 Paper Size Specifications and page 37 Paper Type Specifications The printed image is faded over the entire page If On is selected in the Economy Color list in the printer driver settings...

Page 87: ...and can damage the printer s internal components Before printing on special paper check its surface carefully For details about special paper see page 39 Paper Precautions Image is dirty Use of non re...

Page 88: ...e or humid environment Perform the automatic gradation correction For details see Correcting the Color Gradation Operating Instructions The lower half of the page appears faded when a filled in image...

Page 89: ...haracters differ from the display The loaded paper is unsuitable Printing on recommended paper produces better resolution For details about recommended paper see page 34 Paper Size Specifications and...

Page 90: ...settings to specify a higher resolution For details about printer driver s settings see the printer driver Help A solid line is printed as a dashed line or appears blurred Dither patterns do not matc...

Page 91: ...ect the desired input tray in the Input Tray list PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Paper in Menu and then select the desired input tray in the Input Tray list Ima...

Page 92: ...d humidity conditions For details about the proper way to store paper see page 39 Paper Precautions Misfeeds occur frequently The paper is too thick or too thin Use recommended paper For details about...

Page 93: ...e sticking together Fan the sheets thoroughly before loading them Alternatively feed the sheets into the printer one at a time Printed paper becomes creased The paper is damp Use paper that has been s...

Page 94: ...paper type that can be used for duplex printing For details about the paper types that can be used see Printing on Both Sides of a Page Operating Instructions The image on the back side of duplex prin...

Page 95: ...nter Wait for a moment Changing the following settings with the printer driver may help speed up printing Select Speed in Print Priority list Select a lower resolution For details about how to change...

Page 96: ...rint The printer driver settings are not configured correctly PCL 5c On the printer driver s Print Quality tab select 600 dpi in the Resolution area PCL 6 On the printer driver s Detailed Settings tab...

Page 97: ...Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality Standard in Menu and then select Text in the Dithering list For det...

Page 98: ...t print PDF files cannot be printed if they are print disabled in PDF file security setting Change the PDF file security setting PDF direct print produces strange or malformed characters Fonts were no...

Page 99: ...ruments that use the same frequency range and then try printing again If printing is successful move the devices to a location where they do not interfere with the printer The Printed Image is Differe...

Page 100: ...ars on the control panel and printing is not performed with PDF Direct Print When PDF Direct Print is used printout requires paper set within the PDF file When a message indicating a paper size appear...

Page 101: ...applications print color files in black and white Solid areas lines or text are shiny or glossy when created as a mixture of cyan magenta yellow Select K Black for Gray Reproduction in the printer dri...

Page 102: ...In indicator is flashing the data is being processed Wait until it resumes The printer was in the Energy Saver mode or the Sleep mode To recover from these modes the printer must warm up and this tak...

Page 103: ...paper error If a paper tray is opened and closed while the printer is in Energy Saver mode the printer will initialize the tray upon recovery but the tray will not be selectable by Auto Tray Select To...

Page 104: ...gnized You have connected multiple digital cameras Connect only one digital camera Do not connect multiple cameras Printing is disabled The number of originals exceeds the maximum number of pages that...

Page 105: ...ght occur Some of this machine s internal components get very hot For this reason take care when removing misfed paper Not doing so could result in burns When removing jammed paper make sure not to tr...

Page 106: ...DSE831 DSE832 DSE829 DSE830 3 Troubleshooting 104...

Page 107: ...cur frequently If the error message remains displayed even after you remove misfed paper open and close the front cover Paper Misfeed Message A1 1 Pull the front cover open lever and then open the fro...

Page 108: ...cover to the position just before it is locked as shown in the illustration below DSE130 4 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the printer DS...

Page 109: ...ps DSE133 7 Close the front cover with both hands carefully DSE134 When closing the front cover push the upper side of the cover firmly After closing the cover check that the error is cleared Paper Mi...

Page 110: ...2 Pull out the jammed paper carefully DSE136 3 Close the bypass tray DSE322 4 Pull the front cover open lever and then open the front cover with both hands carefully 1 2 DSE128 3 Troubleshooting 108...

Page 111: ...ush the upper side of the cover firmly After closing the cover check that the error is cleared Paper Misfeed Message B The inside of this printer becomes very hot Before removing paper around the fusi...

Page 112: ...ands carefully 1 2 DSE128 2 Pull out the jammed paper carefully DSE139 3 Close the front cover with both hands carefully DSE134 When closing the front cover push the upper side of the cover firmly Aft...

Page 113: ...ature of the covers inside the fusing unit and paper transfer unit cools down 1 Pull the front cover open lever and then open the front cover with both hands carefully 1 2 DSE128 2 Pull out the jammed...

Page 114: ...d DSE014 5 If you can see the jammed paper in the standard tray keep the front cover opened and remove the paper DSE143 6 Close the front cover with both hands carefully DSE134 When closing the front...

Page 115: ...Tray 3 Y3 Tray 4 The procedure for removing jammed paper is the same for all trays In the following procedure a paper jam that occurs in Tray 2 with the Y1 message displayed is explained as an exampl...

Page 116: ...t the front side of the tray and then pull it out of the printer DSE146 4 Pull out the jammed paper carefully DSE147 If the paper is jammed in multiple trays pull out all trays in which it is caught a...

Page 117: ...s slide it along the rails of the paper feed unit and then push it straight in DSE269 Paper Misfeed Message Z 1 Pull the front cover open lever and then open the front cover with both hands carefully...

Page 118: ...d paper under the paper transfer unit DSE148 3 If you cannot pull out the paper remove it by turning the knob on the right end of the paper transfer unit as shown in the illustration below DSE149 DSE1...

Page 119: ...transfer unit pull it upward DSE140 5 Close the front cover with both hands carefully DSE134 When closing the front cover push the upper side of the cover firmly After closing the cover check that th...

Page 120: ...the OpenLDAP Foundation PCL is a registered trademark of Hewlett Packard Company PictBridge is a trademark The proper name of Internet Explorer 6 is Microsoft Internet Explorer 6 The proper name of I...

Page 121: ...ard Microsoft Windows Server 2008 Enterprise The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise The produc...

Page 122: ...MEMO 120 EN GB EN US M136 7800...

Page 123: ...2016...

Page 124: ...M136 7800 US EN GB EN...

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