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Ricoh SP 100SU, User Manual, Page: 53 / 76

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Ricoh SP 100SU User Manual Download Page 53

8. Troubleshooting

Common Problems

This section describes how to troubleshoot common problems that may occur while operating the
machine.

Problem

Possible cause

Solution

The machine does not turn on.

The power cord is not
connected properly.

• Make sure that the power

plug is firmly inserted into
the wall outlet.

• Make sure that the wall

outlet is not defective by
connecting another
working device.

Pages are not printed.

• The USB cable is not

connected correctly.

• Front cover is closed.

• Reconnect the USB cable.
• Open the front cover and

tray extension.

Strange noise is heard.

The consumable is not properly
installed.

Confirm that the consumable is
properly installed.

• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales

or service representative.

51

Summary of Contents for SP 100SU

Page 1: ...Operating Instructions User Guide For safe and correct use be sure to read Safety Information before using the machine...

Page 2: ......

Page 3: ...tor 12 What is Smart Organizing Monitor 13 2 Loading Paper Supported Paper 15 Non Recommended Paper Types 16 Print Area 17 Loading Paper 19 Specifying Paper Type and Paper Size Using Smart Organizing...

Page 4: ...ng Smart Organizing Monitor Checking the System Information 41 Checking the Status Information 41 Printing the Configuration Page 42 Configuring the Machine Settings 43 Tab Settings 43 Updating the Fi...

Page 5: ...Monitor 62 9 Appendix Notes About the Toner 63 Moving and Transporting the Printer 64 Disposal 64 Where to Inquire 64 Consumables 65 Print Cartridge 65 Specifications of the Machine 66 General Functi...

Page 6: ...4...

Page 7: ...The preceding list is meant as a guide only and is not inclusive We assume no responsibility for its completeness or accuracy If you have any questions concerning the legality of copying or printing c...

Page 8: ...the information under the symbol that corresponds to the region of your machine mainly Europe and Asia If the label contains the following your machine is a region A model CODE XXXX 22 27 220 240V ma...

Page 9: ...osure Glass Cover Open this cover to place originals on the exposure glass 3 Input Tray This tray can hold up to 50 sheets of plain paper 4 Exposure Glass Place originals here sheet by sheet 5 Input T...

Page 10: ...by wall outlet 11 Power Switch Use this switch to turn the power on or off Interior 1 CHZ004 1 Print Cartridge A replacement consumable that is required to make prints on paper It needs to be replaced...

Page 11: ...ty in three levels The print density is indicated by which segment is lit on this indicator Left Lighter than normal Middle Normal density Right Darker than normal 4 Density Key Use this button to adj...

Page 12: ...b is received and while printing or scanning is in progress 9 Alert Indicator This indicator lights up red when the machine runs out of paper or consumables when the paper settings do not match the se...

Page 13: ...printer driver TWAIN driver and WIA driver from the CD ROM 1 Close all applications except this manual 2 Insert the CD ROM into the CD ROM drive 3 From the CD ROM menu click USB Quick Install 4 Follow...

Page 14: ...hen click OK 9 Click Yes 10 Click Delete 11 Click OK 12 Click Close to close the print server properties window Installing the Smart Organizing Monitor Smart Organizing Monitor is a utility that allow...

Page 15: ...Prints List Report to check the list of settings for this machine and other information Modify the system settings Use to change custom paper size settings and other settings on this machine Modify th...

Page 16: ...1 Guide to the Machine 14...

Page 17: ...0 mm Custom Paper Size The following paper sizes are supported as custom paper sizes Approximately 90 216 mm 3 6 8 5 inches in width Approximately 148 297 mm 5 8 11 7 inches in length Paper Type Plain...

Page 18: ...using paper printed on by other than a laser printer e g monochrome and color copiers ink jet printers etc Special paper such as thermal paper and carbon paper Paper whose weight is heavier or lighter...

Page 19: ...er that the machine can print on From the printer driver CHZ904 2 3 3 1 4 4 1 Print area 2 Feed direction 3 Approx 4 2 mm 0 2 inches 4 Approx 4 2 mm 0 2 inches The print area may vary depending on the...

Page 20: ...Copier function CHZ904 2 3 3 1 4 4 1 Print area 2 Feed direction 3 Approx 4 mm 0 2 inches 4 Approx 3 mm 0 1 inches The print area may vary depending on the paper size 2 Loading Paper 18...

Page 21: ...er When printing a document specify the paper size and type in the printer driver so that the settings configured when paper is loaded can be used for printing 1 Open the input tray cover and pull out...

Page 22: ...ding it in the tray CBK254 4 Slide the paper guide on both sides outward and then load the paper print side up until it stops 1 1 2 CHZ007 5 Adjust the paper guide on both sides to fit the paper width...

Page 23: ...mart Organizing Monitor for SP 100 Series Status 4 On the Status tab click Change 5 Select the paper type and paper size and then click OK 6 Click Close Changing the custom paper size 1 On the Start m...

Page 24: ...ou correctly place originals margins of a few millimeters on all four sides of the original may not be scanned Margins when using exposure glass CHZ916 1 Approx 4 1 mm 0 2 inches 2 Approx 3 mm 0 1 inc...

Page 25: ...n the exposure glass The original should be aligned to the rear left corner CHZ009 3 Lower the exposure glass cover Hold down the cover with your hands when using thick folded or bound originals and w...

Page 26: ...2 Loading Paper 24...

Page 27: ...ges on a sheet Splitting a single page across multiple sheets Printing on both sides of sheets Not having blank pages printed Having prints sorted Saving printer driver settings Recalling and deleting...

Page 28: ...ets 1 After creating a document open the Printing Preferences dialog box in the document s native application 2 On the Setup tab in the Duplex list box select how you want to open the bound output 3 A...

Page 29: ...eling a print job before printing has started 1 Double click the printer icon on the task tray of your computer 2 Select the print job you want to cancel click the Document menu and then click Cancel...

Page 30: ...Canceling a print job while printing 1 Press the Clear Stop key CHZ955 3 Printing Documents 28...

Page 31: ...e form feed function to ignore the error and print using mismatched paper Reset the print job Cancel printing Continuing Printing Using Mismatched Paper If the paper is too small for the print job the...

Page 32: ...3 Printing Documents 30...

Page 33: ...ing down the Number of copies key increases the number in increments of 10 3 Press the Start key CHZ956 If a paper jam occurs printing stops when the current page has printed Open the maintenance cove...

Page 34: ...is scanning the original copying is canceled immediately and there is no printout If copying is canceled during printing the photocopy process is canceled after the current page has been printed out...

Page 35: ...in 1 increments Specifying Reduce Enlarge Use this procedure to specify the reduction or enlargement ratio for the current job from Smart Organizing Monitor The procedure in this section is an example...

Page 36: ...he User Tool tab click Printer Configuration 5 On the Copy tab select the ratio in the Reduce Enlarge list If Zoom 25 to 400 has been selected enter the ratio 6 Click OK 7 Click Close 4 Copying Origin...

Page 37: ...When copying onto A4 paper you can copy documents that are smaller than A5 Likewise when copying onto Letter size paper you can copy documents that are smaller than Half Letter size To use this functi...

Page 38: ...side down with the top to the rear of the machine on the exposure glass Place the original in the center of the A5 Half Letter scan area CHZ023 4 Press the Start key CHZ956 5 Within 30 seconds place t...

Page 39: ...r Left Lighter than normal Middle Normal density Right Darker than normal Selecting the Document Type According to Original There are three document types Text Select this when the original contains o...

Page 40: ...S The actual procedure may vary depending on the operating system you are using 1 On the Start menu click All Programs 2 Click Smart Organizing Monitor for SP 100 Series 3 Click Smart Organizing Monit...

Page 41: ...a TWAIN compatible application 1 Place the original 2 Open the properties dialog box for this machine using a TWAIN compatible application 3 Configure the scan settings as required and then click Scan...

Page 42: ...m Size enter the scanning size directly in the edit box 5 Resolution Select a resolution from the list If Text Text Photo or Photo is selected in Scan Mode the scan resolution cannot be set 1200 dpi 1...

Page 43: ...r Checking the Status Information CHZ971 1 2 3 1 Image area Displays the status of this machine with an icon 2 Status area Paper Size Displays the paper size configured on the machine Paper Type Displ...

Page 44: ...mart Organizing Monitor Printing the Configuration Page 1 On the Start menu click All Programs 2 Click Smart Organizing Monitor for SP 100 Series 3 Click Smart Organizing Monitor for SP 100 Series Sta...

Page 45: ...etting item see the Smart Organizing Monitor Help System tab Register custom paper sizes Adjust the printing position or density to improve the printing quality when printed results are not satisfacto...

Page 46: ...gement settings on your computer in advance so that the computer will not enter standby or sleep mode when during a firmware update Download the firmware from the manufacturer s Web site To update the...

Page 47: ...For good print quality the manufacturer recommends that you use genuine toner from the manufacturer The manufacturer shall not be responsible for any damage or expense that might result from the use...

Page 48: ...5 Hold the grips of the print cartridge and then insert it into the machine until it stops CHZ017 6 Close the maintenance cover 7 Maintaining the Machine 46...

Page 49: ...dry wipe the area and allow it to dry To avoid deformation discoloration or cracking do not use volatile chemicals such as benzine and thinner or spray insecticide on the machine If there is dust or g...

Page 50: ...s of the print cartridge and then pull it out of the machine CHZ013 3 Using a cloth wipe the inside of the machine CHZ028 4 Hold the grips of the print cartridge and then insert it into the machine un...

Page 51: ...t to hold the input tray when lifting the exposure glass cover for the tray might be damaged 2 Clean the parts indicated with arrows with a soft damp cloth and then wipe the same parts with a dry clot...

Page 52: ...7 Maintaining the Machine 50...

Page 53: ...the wall outlet Make sure that the wall outlet is not defective by connecting another working device Pages are not printed The USB cable is not connected correctly Front cover is closed Reconnect the...

Page 54: ...adjust the paper guides to remove the gaps Avoid printing on both sides of paper when printing images that contain large areas of solid color which consume a lot of toner Use supported types of paper...

Page 55: ...he paper guides to remove the gaps Removing Printing Jams Jammed paper may be covered in toner Be careful not to get toner on your hands or clothes Toner on prints made immediately after clearing a pa...

Page 56: ...look inside the machine 2 Open the maintenance cover 3 Hold the grips of the print cartridge and then pull it out of the machine CHZ013 4 Pull out the misfed paper by holding both sides of paper Be ca...

Page 57: ...jammed paper out of the main unit remove the jammed paper from the output tray side CHZ026 6 Hold the grips of the print cartridge and then insert it into the machine until it stops CHZ017 7 Close the...

Page 58: ...by the machine See p 15 Supported Paper The paper type setting is incorrect Make sure that the paper type setting of the printer driver matches the type of paper loaded See p 15 Supported Paper A non...

Page 59: ...elay between the print start command and actual printing Processing time depends on data volume High volume data such as graphics heavy documents take longer to process Wait for a while To speed up pr...

Page 60: ...may be one of the following Possible Cause Solution Page layout settings have not been configured Check that the page layout settings are properly configured in the application The paper size setting...

Page 61: ...re pattern is produced The original probably has heavily lined or dotted areas Switching the setting for image quality between Photo and Text Photo may eliminate the moire pattern Photocopied paper is...

Page 62: ...or out of position The original was moved during scanning Do not move the original during scanning The scanned image is upside down The original was placed upside down Place the original in the correc...

Page 63: ...or printing Report is not loaded Load A4 or Letter size paper in the input tray E6 The print cartridge has not been installed Reinstall the print cartridge See p 45 Replacing the Print Cartridge E7 Th...

Page 64: ...printer driver do not match For details about specifying the paper size setting on the machine see p 19 Loading Paper For details about changing the paper size setting in the printer driver see the p...

Page 65: ...ut the Toner Proper operation cannot be guaranteed if any third party toner is used Depending on printing conditions there are cases where the printer cannot print the number of sheets indicated in th...

Page 66: ...llowing points The power switch is turned off The power cord is unplugged from the wall outlet All other cables are unplugged from the machine 2 Lift the machine using the inset grips on both sides of...

Page 67: ...ge replacement we recommend you purchase and store extra print cartridges The actual number of printable pages varies depending on the image volume and density number of pages printed at a time paper...

Page 68: ...Letter B5 5 1 2 8 1 2 Half Letter 7 1 4 10 1 2 Executive A5 A6 B6 16K 197 273 mm 16K 195 270 mm 16K 184 260 mm Custom Paper Size The following paper sizes are supported as custom paper sizes Approxim...

Page 69: ...body with consumables Approximately 8 0 kg 17 7 lb or less Printer Function Specifications Printing speed 13 pages per minute A4 Letter Resolution 600 600 dpi maximum 1200 600 dpi First print speed 13...

Page 70: ...5 200 Zoom ratio 25 to 400 Copy quantity 99 Scanner Function Specifications Maximum scanning area horizontal vertical 216 297 mm 8 5 11 7 inches Maximum resolution when scanning from a computer TWAIN...

Page 71: ...ta Business Microsoft Windows Vista Home Premium Microsoft Windows Vista Home Basic Microsoft Windows Vista Enterprise The product names of Windows 7 are as follows Microsoft Windows 7 Starter Microso...

Page 72: ...M Microsoft Windows Server 2008 Enterprise without Hyper VTM Microsoft Windows Server 2008 Datacenter without Hyper VTM The product names of Windows Server 2008 R2 are as follows Microsoft Windows Ser...

Page 73: ...cancel 27 L Legal prohibition 5 Loading paper 19 M Machine settings 43 Models 6 Moving 64 N Non recommended paper 16 Notes 63 O Original type 37 Originals 22 P Paper feed problems 52 Paper jam 53 Pap...

Page 74: ...T Toner 63 Trademarks 69 Troubleshooting 51 52 56 57 58 59 60 TWAIN 39 U Unscannable image area 22 Upgrade 11 W WIA 40 72 EN GB EN US EN AU M102 8651...

Page 75: ......

Page 76: ...EN GB EN US EN AU M102 8651 2011...

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