Code
Meaning
Suggested Cause/Action
2-12
Modem clock irregularity
Replace the FCE.
2-20
Abnormal
coding/decoding (cpu not
ready)
Replace the FCE.
2-50
The machine reset itself
Replace the FCE.
4-00
One page took longer
than 8 minutes to transmit
Check for a bad line.
Try the communication at a lower resolution, or
without halftone.
Change the FCE.
4-01
Line current was cut
Check the line connector.
Check the connection between FDU and NCU.
Check for line problems.
Replace the FDU or the NCU.
4-02
The other end cut the
received page as it was
longer than the maximum
limit.
Split the page into smaller pieces, or ask the other
end to change their maximum receive length setting,
then resend.
4-10
Communication failed
because of ID Code
mismatch (Closed
Network) or Tel. No./CSI
mismatch (Protection
against Wrong
Connections)
Get the ID Codes the same and/or the CSIs
programmed correctly, then resend.
The machine at the other end may be defective.
5-00
Data reconstruction not
possible
Replace the FCE.
5-10
DCR timer expired
Replace the FCE.
5-20
Storage impossible
because of a lack of
memory
Temporary memory shortage.
Test the SAF memory.
Replace the FCE or optional IC card.
5-21
Memory overflow
5-22
Mode table overflow after
the second page of a
scanned document
Wait for the messages which are currently in the
memory to be sent or delete some files from memory.
5-23
Print data error when
printing a substitute rx or
confidential rx message
Test the SAF memory.
Ask the other end to resend the message.
Replace the FCE or IC memory card.
5-24
Memory overflow after
the second page of a
scanned document
Try using a lower resolution setting.
Wait for the messages which are currently in the
memory to be sent or delete some files from memory.
5-25
SAF file access error
Replace the FCE or IC memory card.
5-30
Mode table for the first
page to be printed was
not effective
Replace the FCE or IC memory card.
6-01
G3 ECM - no V.21 signal
was received
Try adjusting the rx cable equalizer.
Replace the FCE, FDU or NCU.
6-02
G3 ECM - EOR was
received
TROUBLESHOOTING
August 2nd, 1995
ERROR CODES
6-34
