Code
Meaning
Suggested Cause/Action
0-20
Facsimile data not
received within
6 s of retraining
Check the line connection.
Check the FDU - NCU connectors.
Replace the NCU or FCE.
Check for line problems.
Try calling another fax machine.
Try adjusting the reconstruction time for the first line
and/or rx cable equalizer setting.
Cross reference
Reconstruction time - G3 Switch 0A, bit 6
Rx cable equalizer - G3 Switch 07 (PSTN), G3
Switch 08 (PABX)
0-21
EOL signal (end-of-line)
from the other end not
received within 5 s of the
previous EOL signal
Check the connections between the FDU, NCU, &
line.
Check for line noise or other line problems.
Replace the NCU or FCE.
The remote machine may be defective or may have
disconnected.
Cross reference
Maximum interval between EOLs and ECM frames -
G3 Bit Switch 0A, bit 4
0-22
The signal from the other
end was interrupted for
more than the
acceptable modem
carrier drop time (default:
0.2 s)
Check the line connection.
Check the FDU - NCU connectors.
Replace the NCU or FCE.
Defective remote terminal.
Check for line noise or other line problems.
Try adjusting the acceptable modem carrier drop time.
Cross reference
Acceptable modem carrier drop time - G3 Switch 0A,
bits 0 and 1
0-23
Too many errors during
reception
Check the line connection.
Check the FDU - NCU connectors.
Replace the NCU, FDU or FCE.
Defective remote terminal.
Check for line noise or other line problems.
Try asking the other end to adjust their tx level.
Try adjusting the rx cable equalizer setting and/or rx
error criteria.
Cross reference
Rx cable equalizer - G3 Switch 07 (PSTN), G3
Switch 08 (PABX)
Rx error criteria - Communication Switch 02, bits 0
and 1
0-24
Printer failure occurred
while the memory was
full during non-ECM
reception; negative
response returned
There is no memory space available, or substitute
reception is disabled.
Try asking the user to add optional extra memory.
TROUBLESHOOTING
August 2nd, 1995
ERROR CODES
6-32
