Additional Troubleshooting
Strange noise is heard.
• If a supply was recently replaced or an option attached in the area the strange noise is coming from,
check the supply or option is properly attached. If the strange noise persists, contact your sales or
service representative.
No e-mail is received when an Alert occurs, and after resolving an Alert.
• Confirm [Auto E-mail Notify] is active in the [System] Menu on the Control Panel. See "System Menu",
Software Guide.
• Access the printer through a Web browser, log in as an Administrator on Web Image Monitor, and
then confirm the following settings in [Auto E-mail Notification]:
• Device E-mail Address
• Groups to Notify
• Select Groups/Items to Notify
For details about the settings, see Web Image Monitor Help.
• Access the printer through the Web browser, log in as an Administrator on the Web Image
Monitor, and then confirm the settings of the SMTP server in [E-mail]. For details about the settings,
see Web Image Monitor Help.
• When the power is turned off before the e-mail is transmitted, the e-mail will not be received.
• Check the e-mail address set for the destination. Confirm the printer's operation history using Web
Image Monitor's System Log menu in [Network]. If the e-mail was sent but not received, it is possible
the destination was incorrect. Also check the information concerning error mail from the e-mail server.
The setting for [Auto E-mail Notify] on the System Menu was changed from [Off] to [On], but
e-mail is not arriving.
• After changing the setting, turn the printer's power off and then back on again.
Error notification e-mail was received, but no error-solved e-mail is received.
• Check e-mail is set for sending using Web Image Monitor's [Auto E-mail Notification] at the time the
error was fixed. You must click the [Edit] button of [Detailed Settings of Each Item] in [Auto E-mail
Notification], and set [Notify when error:] to [Occurs & Fixed] on the displayed screen.
For details about the settings, see Web Image Monitor Help.
Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent.
• If the power of the printer is turned off after an alert occurs, and the alert is resolved during the time
the power is off, no Alert-resolved e-mail is sent.
9. Troubleshooting
188
9
Summary of Contents for Aficio SP 5200DN
Page 17: ...17 MEMO...
Page 18: ...18 MEMO...
Page 19: ...19 MEMO...
Page 20: ...20 MEMO 2010 Printed in France EN GB M020 8510...
Page 30: ...Model types Model types Model name Type 1 SP 5200DN Type 2 SP 5210DN 8...
Page 34: ...Manuals provided are specific to printer types 12...
Page 38: ...16...
Page 52: ...1 Guide to the Printer 30 1...
Page 64: ...If the hard disk is active If the printer s cover is opened 2 Setting Up the Printer 42 2...
Page 122: ...5 Configuration 100 5...
Page 184: ...7 Maintaining the Printer 162 7...
Page 192: ...8 Adjusting the Printer 170 8...
Page 212: ...9 Troubleshooting 190 9...
Page 223: ...12 Close the front cover CEC214 Paper Misfeed Message B C 201 10...
Page 226: ...CEC082 10 Removing Misfed Paper 204 10...
Page 230: ...10 Removing Misfed Paper 208 10...
Page 244: ...11 Appendix 222 11...
Page 247: ...2010...
Page 248: ...Operating Instructions Hardware Guide M020 8502 EN US...
Page 256: ...6...
Page 284: ...2 Network Connection 34 2...
Page 298: ...4 When Using the Printer under Mac OS X 48 4...
Page 310: ...MEMO 60 EN GB EN US M0208518...
Page 311: ...2010...
Page 312: ...Operating Instructions Driver Installation Guide M020 8518 GB EN US EN...
Page 321: ...Trademarks 217 INDEX 219 7...
Page 324: ...Model types Model types Model name Type 1 SP 5200DN Type 2 SP 5210DN 10...
Page 328: ...14...
Page 338: ...1 Preparing for Printing 24 1...
Page 351: ...CBK525 Down then Left CBK526 Frequently Used Print Methods 37 2...
Page 359: ...CBK504 ORIGINAL CBK505 COPY CBK501 Advanced Printing 45 2...
Page 452: ...4 Making Printer Settings Using the Control Panel 138 4...
Page 470: ...5 Monitoring and Configuring the Printer 156 5...
Page 480: ...6 Using a Printer Server 166 6...
Page 497: ...For details see Using telnet UNIX Supplement Using the Dynamic DNS Function 183 8...
Page 535: ...2010...
Page 536: ...Operating Instructions Software Guide M020 8504 EN US...
Page 545: ...For details about the specifications of each option see Specifications Hardware Guide 7...
Page 548: ...10...
Page 674: ...8 Specifying the Extended Security Functions 136 8...
Page 680: ...9 Troubleshooting 142 9...
Page 702: ...10 Appendix 164 10...
Page 705: ...MEMO 167...
Page 706: ...MEMO 168 EN GB EN US M0208505...
Page 707: ...2010...
Page 708: ...Operating Instructions Security Guide M020 8505 EN US...
Page 821: ...MEMO 111...
Page 822: ...MEMO 112 EN GB EN US M0668513...