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Ricoh Aficio G7500 Setup Manual Download Page 44

5.  Troubleshooting

42

5

5

Click [CIJ USB Printing Support] or [Product name].

6

Click [Remove].
A confirmation message appears.

7

Click [OK].

8

Click [Close].

Uninstalling User Guide

If User Guide is installed incorrectly or incompletely, uninstall and then reinstall it.

1

Press the printer's [Power] key to turn the printer off.

2

Open My Computer, and then open Control Panel.

AGK008S

Summary of Contents for Aficio G7500

Page 1: ... this machine and keep it handy for future reference For safe and correct use be sure to read the Safety Information before using the machine Guide to Components Installing the Paper Feed Unit option Using the Printer Driver Using User Guide Troubleshooting ...

Page 2: ...than genuine Ricoh parts with your Ricoh office products Trademarks Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Pentium is a registered trademark of Intel Corporation Netscape is a registered trademark of Netscape Communication Corporation in the U S and or other countries Macromedia and Flash are either...

Page 3: ...Unit Type 7500 17 3 Using the Printer Driver Installing the Printer Driver USB 19 Test Print 24 4 Using User Guide Installing User Guide 27 How to Use User Guide 30 Opening User Guide 31 5 Troubleshooting Software Cannot Be Installed 35 Checking Your Computer Environment 35 Confirming Installation 36 Restoring USB 36 Printer Driver Cannot Be Installed 36 USB Connection is not Automatically Detecte...

Page 4: ...hout fol lowing the instructions under this symbol Be sure to read the instructions all of which are described in the Safety Information section The statements above are notes for your safety If this instruction is not followed paper might be misfed originals might be damaged or data might be lost Be sure to read this This symbol indicates information or preparations required prior to operating Th...

Page 5: ...ion In this manual the following important symbols are used Indicates a potentially hazardous situation which if instructions are not followed could result in death or serious injury Indicates a potentially hazardous situation which if instructions are not followed may result in minor or moderate injury or damage to property ...

Page 6: ...ed adjusted or repaired contact your service representative z Do not take apart or attempt any modifications to this machine There is a risk of fire electric shock explosion or loss of sight z If by any chance this machine falls over or a breakage occurs e g the cover turn off the main switch unplug the power cable and contact your service representative If you continue to use the machine in this ...

Page 7: ... a long time unplug the power code z When you disconnect the power plug from the wall outlet always pull the plug not the cable z Our products are engineered to meet high standards of quality and func tionality and we recommend that you use only the expendable supplies available at an autohrized dealer z Deliver to waste product collection areas Do not dispose of via domestic refuse collection z T...

Page 8: ...d area thor oughly with soap and water z If ink comes into contact with your eyes rinse immediately in running water For other symptoms consult a doctor z Avoid getting ink on your clothes or skin when removing a paper jam or replacing ink If your skin comes into contact with ink wash the affected area thoroughly with soap and water z If ink gets on your clothing wash with cold water Hot water wil...

Page 9: ...printed Sheets of A4 or smaller are counted as one page Sheets larger than A4 are counted as multiple pages according to their size ratio relative to A4 Use Secondary Counter to estimate the number of pages that can be printed within the printer s remaining operational life The printer s operational life is calculated based on the number of pages that it can print on plain A4 paper in Standard spe...

Page 10: ...er s safety specifications To ensure safety and reliability use genuine print cartridges and supplies z If you print a large number of pages in a day for instance hundreds of pages the nozzles of the print heads may be clogged the next day If this happens clean the print heads z This printer performs regular automatic maintenance after and during printing to ensure consist ent print quality Mainte...

Page 11: ...tion connecting to a computer and basic print operations are explained User Guide CD ROM This is included on the provided Drivers Manual CD ROM Topics such as advanced features troubleshooting when printing does not start or is not performed as expected dealing with paper jams and information about paper are explained We recommend that you install this manual on computers for your convenience z De...

Page 12: ...10 ...

Page 13: ...g else set the lever to the for ward position 3 Print cartridge yellow 4 Print cartridge magenta 5 Print cartridge cyan 6 Print cartridge black 7 Right front cover Keep this cover closed during printing Open to install or replace print cartridges 8 Tray 1 Load paper here 9 Output tray extension Pull out when using paper larger than A4 Letter to keep the printed paper from falling 10 Output tray Pr...

Page 14: ...it 6 Vent Air is vented here to prevent the inside of the printer from getting too warm Do not lean any thing against the vent or block it in any way If the inside of the printer gets too warm a break down could occur 7 Guide board Open to remove paper jammed inside the printer 8 Paper feed wheel Use to wind out paper jammed around the guide board 9 Power cord Plug the power cord into a wall outle...

Page 15: ...e key for one second until it lights z After the power is turned on the Power key will blink until the printer is ready for printing At this point the key will stop blinking and stay lit z The Power key will also blink when the printer is processing data z When the power is turned off the key will blink slowly until the printer has completely shut down at which point the key will be dark z means s...

Page 16: ... together for more than three seconds all four cartridge replacement indicators light When you release the keys the machine ejects a blank sheet z If you hold this key down for over three seconds the Power key starts blinking and then the machine cleans all four print heads z When the power is off if the Cancel key is held down and the Power key is pressed and held down for over three seconds the ...

Page 17: ... 1 Option Paper Feed Unit Type 7500 1 Tray 2 Load plain paper here 2 Tray 2 rear cover Open to remove paper jammed in tray 2 3 Tray cover This is attached to tray 2 Take this cover off when loading paper AGK071S ...

Page 18: ...1 Guide to Components 16 1 ...

Page 19: ...the paper feed unit close to the printer 4 Remove the orange tape from tray 2 5 Remove the paper from the roller at the rear of tray 2 by pulling the attached orange tape 6 Place the cover on tray 2 z The machine weighs approximately 14 2 kg 31 3 lb z When moving the machine hold it using the hand recesses at the bottom center of each side and then lift it slowly and carefully Lifting the machine ...

Page 20: ...paper feed unit To position the printer lift carefully with both hands using the indented sections on the sides lower centers z Align the paper feed unit and printer using their left side corners z When the printer is placed on top of the paper feed unit installation is complete z Do not tilt the machine z Be careful not to trap your fingers AGK070S ...

Page 21: ...rinter driver under Windows 2000 XP or Windows Server 2003 you must log on as a user with administrator rights z Do not turn on the power at this point z The following explanation uses Windows 2000 as an example Procedures under other operat ing systems may differ z Screens vary according to the operating environment z This section explains the procedure for USB connection For details about networ...

Page 22: ...n under My Computer or Explorer and then double click SETUP EXE z If the Drivers Manual screen does not appear even when you double click the SETUP EXE icon or if an error occurs during installation access the CD ROM drive from My Computer or Explorer double click the RDISETUP EXE icon and then install the printer driver by following the instructions that appear on the screen 2 Select a language f...

Page 23: ...nection type and then install the driver z You cannot select Connected with USB cable under Windows 95 or Windows NT 4 0 z If the message Digital Signature Not Found or the Found New Hardware Wizard or Hard ware Installation dialog box appears see Notes on the Installation Quick Installation Guide 1 Click Connected with USB cable and then click Next ...

Page 24: ...again that the power of the printer is off and then click Next Check that the dialog box below appears 3 Make sure that the computer and printer are properly connected and then press the Power key Installation starts Proceed to step 6 AGK008S ...

Page 25: ...llation result and then click Finish z If the message prompting you to restart the computer appears restart the computer z Confirm the printer driver is correctly installed by checking that the Power key of the printer is lit and performing a test print See P 24 Test Print z For details about installing User Guide only see P 27 Installing User Guide ...

Page 26: ...ing to the operating environment 1 Check that A4 Letter size paper is loaded in tray 1 z For details about loading paper see Loading Paper Quick Installation Guide 2 On the Start menu point to Settings and then click Printers 3 Click the icon of the printer and then click Properties on the File menu z If the confirmation message about printer configuration appears click OK In the Accessories dialo...

Page 27: ...4 Click the General tab and then click Print Test Page The test print page is printed 5 Check that the test print page was printed correctly z If the test print page was printed incorrectly see P 38 If Test Print Fails ...

Page 28: ...3 Using the Printer Driver 26 3 ...

Page 29: ...ting environment 1 Start Windows and insert the provided Drivers Manual CD ROM into the CD ROM drive z Quit all other applications currently running z After inserting the CD ROM the Drivers Manual dialog box appears If it does not double click the CD ROM drive icon under My Computer or Explorer and then double click SETUP EXE 2 Select a language for the interface and then click OK The following la...

Page 30: ...Guide 4 Read the license agreement click I accept the terms of the license agreement and then click Next 5 Confirm the location in which you want to install User Guide and then click Next z To change the installation location click Change ...

Page 31: ... User Guide and then click Next 7 Click Install Installation starts 8 When installation is complete click Finish z When installation is complete User Guide icon appears on your desktop z To use the printer the printer driver must be installed See P 19 Installing the Printer Driver USB ...

Page 32: ... you cannot install Macromedia Flash Player plu gins When using screen reader software to listen to User Guide or when video files cannot be dis played because Flash plug ins cannot be installed click For screen reader to display User Guide version optimized for screen reader software Use the button in the upper right window to change the screen When using a non recommended browser When using Inte...

Page 33: ...n the Start menu point to Programs Windows XP All Programs point to Product Name and then click Product Name User Guide The browser opens and then User Guide appears z Depending on the settings made during installation menu folder names may differ Opening from the printer driver 1 In the printer properties dialog box click User Guide on the Setup tab The browser opens and then User Guide appears ...

Page 34: ...es not double click the CD ROM drive icon under My Computer or Explorer and then double click SETUP EXE 2 Select a language for the interface and then click OK The following languages are available Deutsch German English English Espanol Spanish Francais French Italiano Italian Neder lands Dutch The default interface language is English 3 Click Browse User Guide The browser opens and then User Guid...

Page 35: ... Printer Status error messages 1 The Printer Status monitor displays an error message if a problem occurs 2 Click User Guide The browser opens and then User Guide appears Open User Guide from here if a problem occurs while using the printer ...

Page 36: ...4 Using User Guide 34 4 ...

Page 37: ...ns are not closed When installing software quit all other applications Installation may be disrupted if other applications are open Also quit any anti virus applications that are running The printer is turned on before installation If the printer is connected to the computer and it is turned on before printer driver installation is per formed Windows may automatically set up the USB connection Sin...

Page 38: ...n under Universal Serial Bus controllers remove any con flicting devices Conflicting devices have a yellow or icon by them Take care not to accidentally remove required devices For details see P 41 Delet ing Devices The printer driver installer does not start An error occurs during installation If the Drivers Manual screen does not appear even when you double click the SETUP EXE icon or if an erro...

Page 39: ... Step 3 2 Delete the printer driver 3 Delete the device 4 Run Quick Install for USB again z For details about Quick Install for USB see Quick Install for USB Quick Installation Guide z For details about deleting the device see P 41 Deleting Devices z For details about deleting the printer driver see P 39 Uninstalling the Printer Driver If these steps do not solve the problem contact your sales or ...

Page 40: ...ndows NT 4 0 the Ports tab and then check the printer port z Select USB or network printer in the list when the selected port connection is some thing other than USB or network printer z To connect via USB when USB does not appear in the list you must re install the printer driver See P 39 Uninstalling The Printer Status monitor displays an error message See User Guide See P 33 Opening from Printe...

Page 41: ...ter driver uninstall the old printer driver before installing the new one z The following explanation uses Windows 98 as an example Procedures under other operat ing systems may differ z The Printer Status monitor installed with the current printer driver is uninstalled when the current printer driver is uninstalled z Registered custom settings are also deleted To continue using registered custom ...

Page 42: ...d then deselect the Display the full path in title bar check box 9 Click OK 10 On the Start menu point to Find and then click Files or Folders 11 Click the Name Location tab and then enter RCD4E19X inf in the Named field 12 In the Look in box select the hard disk on which Windows is installed and then click Find Now 13 Right click the file displayed as the search result and then click Delete The I...

Page 43: ...r service representative Deleting Devices If Windows automatically establishes a USB connection because of an unauthorized device you can delete the device and any others like it Be sure not to delete necessary devices If USB connec tion is established normally you do not need to perform this procedure z The following explanation uses Windows 98 as an example Procedures under other operat ing syst...

Page 44: ...emove A confirmation message appears 7 Click OK 8 Click Close Uninstalling User Guide If User Guide is installed incorrectly or incompletely uninstall and then reinstall it 1 Press the printer s Power key to turn the printer off 2 Open My Computer and then open Control Panel AGK008S ...

Page 45: ...grams 4 Select the installed Product name User Guide and then click Add Remove 5 Follow the instructions that appear z To reinstall the software restart Windows z For details about reinstalling the software see P 19 Installing the Printer Driver USB ...

Page 46: ...ay 11 Output tray extension 11 P Paper Feed Unit Type 7500 15 17 Paper feed wheel 12 Power cord 12 Power key 13 Print cartridge black 11 cyan 11 magenta 11 yellow 11 Printer body 11 Printer Driver Cannot Be Installed 36 Printer rear 12 R Restoring USB 36 Resume key 13 Right front cover 11 T Test print 24 Top cover 11 Tray 2 15 Tray 2 rear cover 15 Tray cover 15 Troubleshooting 35 U Uninstalling 39...

Page 47: ...45 V Vent 12 ...

Page 48: ...46 GB GB J006 6618 ...

Page 49: ...ts of the EMC Directive 89 336 EEC and its amending directives and the Low Voltage Directive 73 23 EEC and its amending directives In accordance with IEC 60417 this machine uses the following symbols for the main power switch means STAND BY Copyright 2005 Ricoh Co Ltd ...

Page 50: ...sse 51 D 65936 Frankfurt am Main Phone 49 0 69 710425 0 France RICOH FRANCE S A 383 Avenue du Général de Gaulle BP 307 92143 Clamart Cedex Phone 33 0 821 01 74 26 Spain RICOH ESPAÑA S A Avda Litoral Mar 12 14 Blue Building Marina Village 08005 Barcelona Phone 34 0 93 295 7600 Italy RICOH ITALIA SpA Via della Metallurgia 12 37139 Verona Phone 39 045 8181500 Singapore RICOH ASIA PACIFIC PTE LTD 260 ...

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