Ricoh 400672 Operating Instructions Manual Download Page 54

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Appendix

Troubleshooting

This section describes problems you might encounter during use, their probable
causes and methods to fix the problems. Also, this section contains information
on the meaning of error messages on the operation panel.

The Network Delivery Scanner is Unusable

The scanner Does Not Scan Originals as Expected

Conditions

Cause, Remedy, Reference

The network delivery scanner screen
is not displayed.

If the scanner displays the network TWAIN scanner
screen upon start up, see P.36

“Sending Scans”

, and

switch to the network delivery scanner mode.

If you do not switch to the network delivery scanner
mode, the settings for use with the network delivery
scanner will not work properly. See P.15

“Initial Scanner

Setup”

and make network delivery scanner settings.

Conditions

Cause, Remedy, Reference

Scanned images contain noise.

• The platen glass, ADF platen glass, white

sheet or document roller is dirty.

• Clean the platen glass, ADF contact glass,

pressure plate or document roller as needed.

⇒

See "Cleaning" in the Scanner Reference.

Images are blurred.

• The original was moved during scanning.

Do not move the original during scanning.

• The original was not placed flush on the

platen glass. Make sure that there is no
clearance between the original and the
platen glass.

The image was scanned upside down.

• The original was positioned in reverse.

Make sure that the top/bottom orientation
is correct.

⇒

P.29

“Original Setting”

Images were not scanned.

• The original was positioned upside down.

Make sure that the original facing orienta-
tion is correct.

• When placed directly on the platen glass,

the side to be scanned must face down.
When fed via the ADF, the side to be
scanned must face up.

Summary of Contents for 400672

Page 1: ...erating Instructions Network Delivery Scanner Reference ZDLH300 eps Read this manual carefully before you use this product and keep it handy for future reference For safety please follow the instructions in this manual ...

Page 2: ...Color Scanner Operating Instructions Printed in Japan EE GB UE USA G558 6641 ...

Page 3: ...esult of handling or operating the machine Power Source Color Scanner 220 240V 50 60 Hz 5A or more Please be sure to connect the Power Cord to a power source as above Caution Use of controls or adjustment or performance of procedures other than those specified in this manual might result in hazardous radiation exposure Do not attempt any maintenance or troubleshooting other than that mentioned in ...

Page 4: ...ith the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC In accordance with IEC 60417 this machine uses the following symbols for the main power switch a a a a means POWER ON b b b b means POWER OFF Copyright 2001 ...

Page 5: ...sed herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights in those marks Notes Some illustrations might be slightly different from your machine Certain options might not be available in some countries For details please con tact your local dealer Note The proper names of the Windows operating systems are as follows Microsof...

Page 6: ...nnect the Power Cord directly into a wall outlet and never use an extension cord Disconnect the power plug by pulling the plug not the cable if the power cable or plug be comes frayed or otherwise damaged To avoid hazardous electric shock or laser radiation exposure do not remove any covers or screws other than those specified in this manual Turn off the power and disconnect the power plug by pull...

Page 7: ...ch the parts with a label indicating the hot surface Otherwise it could cause a personal burn Our products are engineered to meet high standards of quality and functionality and we rec ommend that you only use the expendable supplies available at an authorized dealer Do not try to replace the lithium batteries by yourself A battery of this type can explode if incorrectly replaced If the lithium ba...

Page 8: ...cular function cannot be used Reference This symbol indicates a reference Keys that appear on the machine s panel display Keys and buttons that appear on the computer s display Keys built into the machine s operation panel Keys on the computer s keyboard Names of Major Options Major options of this scanner are referred to as follows in this documentation SDRAM module II 32 64 and 128 MB Memory mod...

Page 9: ...etup 17 Settings 17 Registration Operation Sequence 19 Scanner Configuration 23 Settings 23 Setting Procedure 27 3 Sending Originals Original Setting 29 Original Orientation and Scan Area Setting 30 Setting the Original on the Platen Glass 32 Setting Originals in the ADF 32 Sending Scans with a Network Delivery Scanner 34 Displaying Destinations and Senders 35 Sending Scans 36 Making Scan Settings...

Page 10: ...vi ...

Page 11: ...Lite Professional is in stalled on the server The server delivers scan data to devices on the network With the ScanRouter V2 Administration Utili ty destinations and sender names are stored in an address book format and de livery options can be selected individual ly for each destination The ScanRouter V2 Administration Utility allows setting the following delivery options In Tray save Scan data i...

Page 12: ...a from the in tray and store in a specified folder Notify the client computer when scan data arrives in the in tray 5 Client computer 6 Edit scan data with DeskTop Binder V2 DeskTopBinder V2 is installed on a client computer This software allows viewing scan data downloaded to the client computer and also viewing and deleting scan data saved in the in tray of the delivery server 7 Data viewing era...

Page 13: ...d Help Files Setting up the scanner For more information about the operation and Configuration of the scanner i e how to set up the scanner how to set user names see the Setup Guide Setting up the delivery server installing ScanRouter V2 Lite Professional For more information about the setup and operation of the delivery server i e how to install ScanRouter V2 Lite Professional on the delivery ser...

Page 14: ...4 ...

Page 15: ...ner settings Select delivery options and make the necessary settings to use the scanner as a network delivery scanner Delivery server IP address in Network settings Specify the delivery server IP address Note Specifying the IP address is only possible when Delivery options in the Scanner settings is selected Setting the scanner to scan documents as a network delivery scanner To scan documents usin...

Page 16: ...ment Guide Note It is not necessary to register this scanner in the ScanRouter V2 Admin istration Utility Set I O Device On client computers install the DeskTopBinder V2 DeskTopBinder V2 allows you to view documents in the delivery server with a client computer In addition with ScanRouter V2 Link you can re ceive notification that a document has arrived in an in tray of the delivery server and aut...

Page 17: ...s manual mainly gives information about the software required to use this scanner as a network delivery scanner For details about other software see the Scanner Reference List of Files CD ROM Drive Wizard for the TWAIN driver and utilities Drivers TWAIN TWAIN driver for Windows 95 98 Me Win dows 2000 Windows NT 4 0 and Windows NT 3 51 UTILITY ROUTERV2 ScanRouter V2 Lite ScanRouter V2 Admin istrati...

Page 18: ...controller Hardware PC AT compatible CPU Pentium 200 MHz or faster Pentium 350 MHz or faster recommended Operating system Microsoft Windows95 OSR 2 or later Microsoft Windows 98 Microsoft Windows 98 Second Edition Microsoft Windows Millennium Edition Microsoft Windows 2000 Server Microsoft Windows NT Server 4 0 with Service Pack 5 or higher Memory 64 MB or more 128 MB or more recommended Hard disk...

Page 19: ...te setup screen Reference For information about the setup procedure using the ScanRouter V2 Ad ministration Utility see the ScanRouter V2 Lite Management Guide DeskTopBinder V2 Lite DeskTopBinder V2 Lite is to be installed on the client computers for integration and management of various kinds of data such as scanned image data files cre ated with applications and existing image files This softwar...

Page 20: ...k 5 or higher Memory 48 MB or more 64 MB or more recommended Hard disk space 50 MB or more 200 MB or more recommended Display resolution 800 x 600 pixels 64 K color or higher Utility ScanRouter V2 Link ScanRouter V2 Lite a utility of DeskTopBinder V2 Lite is to be installed on client computers together with DeskTopBinder V2 Lite With ScanRouter V2 Lite in trays in the delivery server are monitored...

Page 21: ... link to these instructions in PDF format is added to the Start menu when installing ScanRouter V2 Lite They contain a function outline for ScanRouter V2 Lite and explain delivery server maintenance using the ScanRouter V2 Administration Utility Operation of the ScanRouter V2 Administration Utility is explained in Scan Router V2 Administration Utility Help DeskTopBinder V2 Lite DeskTopBinder V2 Li...

Page 22: ...dows 2000 or Windows NT4 0 the Auto Run feature automatically starts the installation pro cess for the TWAIN driver and the various utilities Note Auto Run might not automatically work with certain OS settings In this case launch Launch EXE located in the CD ROM root directory If you want to cancel Auto Run hold down the Shift key when your system is Windows 2000 hold down the left Shift key while...

Page 23: ...Software and Manuals Supplied on CD ROM 13 1 The installation sequence using Auto Run is as follows ...

Page 24: ...canRouter V2 Lite displays the ScanRouter V2 Lite Setup screen Reference For further information see the documentation for the respective software or the Setup Guide that can be displayed from the setup screen If the setup screen contains a button marked Read This First or Setup Guide display this information first before starting the setup procedure Installation Windows NT 3 51 For information ab...

Page 25: ...the De livery options in the Scanner set tings then set the delivery server address Important These settings should only be made by the network administra tor or under supervision of per sonnel charged with network management A Press the UserTools key The Scanner Features screen ap pears B Press Config C Press Next until 7 Delivery op tion appears and then press OK D Press and select Installed An ...

Page 26: ...or TheIPaddressis 000 000 000 000 bydefault C When you are done press OK The delivery server address is set I Press PrevMenu J Press Exit K Restart the scanner The network delivery scanner functions are enabled Make other settings as required P 17 Scan Setup P 23 Scanner Configuration Important If you change the Delivery op tions settings be sure to restart the scanner because the condi tion enabl...

Page 27: ... example you can assign scan conditions for color originals to user 1 and scan conditions for monochrome origi nals to user 2 Settings There are nine types of scan condi tions available Note The default settings described here are the values registered as De fault The default settings differ for each set of scan conditions such as user 1 Scan type You can scan originals using the appropriate setti...

Page 28: ...1R 51 2x81 2S 51 2x 81 2R B4S B5S B5R Custom Size If you select one of the sizes above regardless of the size of the original the size of your scan will be of the selected size Note If you select Custom Size you can specify the dimen sions of the scan area in milli meters or inches Select millimeters or inches as default units in Configu ration in Initial settings Density This is the density at wh...

Page 29: ... is not filtered If you select Fine Noise 2x2 the scan is shaded If you select MTF the scan is sharpened The factory default is Off Positive NegativePositive Negative You can reverse the polarity of your scans from positive to nega tive You can select from On and Off The factory default is Off Note This setting is available except when the scan type is Full Col or Registration Operation Sequence P...

Page 30: ... the screen returns to the display that appeared be fore you pressed OK An mark appears with the current setting F Repeat steps D D D D to E E E E and set the next item Reference For details on the operation when Scan size is Custom Size see P 20 Customizing the Scan Size G When all your settings are done press PrevMenu The display returns to the step B screen Note You can make Network Setup and C...

Page 31: ... wish to scan does not fall outside this perimeter B When originals are set in the Auto Document Feeder ADF In this situation you can scan monochrome and color originals up to 297 mm 11 7 vertically from the origin Horizontally you can scan monochrome originals up to 2000 mm 78 74 from the ori gin and color originals up to 630 mm 24 8 from the origin Make adjustments so that the area you wish to s...

Page 32: ...work deliv ery scanner screen Note If the Network TWAIN scanner screen appears press Cancel B Press 0 0 0 0 or 1 1 1 1 to select the user you want to check C Press Status D Press Prev or Next until the setting you want to check appears and confirm it E After you have confirmed the set ting press Exit The display returns to step 3 F Press Cancel The display returns to the network delivery scanner s...

Page 33: ... to restart the scanner to ap ply the change TWAIN Connection Timeout The length of time after which the scanner can switch modes can be set for when the scanner is used as a network delivery scanner and another client accesses the scanner to use as a network TWAIN scan ner If you select Immediate the scanner immediately switches to network TWAIN scanner mode If you select On enter the length of t...

Page 34: ...sible to choose to apply a degree of binary compression to data scanned in color grayscale By compressing the data you re duce the amount of time it takes to transfer the data to the delivery server You can select from Off Standard Low and High The factory default is Standard Note Compression makes data trans fer from the scanner to the de livery server faster Data transferred to the delivery serv...

Page 35: ... contents of the address book we recommend you select Off to reduce the update time When the automatic update is inactive and the delivery server address book changes you need to restart the scanner to update the address book If the delivery server address book changes but the scanner s re mains unchanged documents are not sent Instead they are saved in the undelivered data tray until the scanner ...

Page 36: ...Select You can select the language dis played on the operation panel The available selections are En glish Deutsch Francais Espanol Portugues Nederlands Ital ianoand Japanease The factory default is English ADF Thin Paper You can set the ADF to scan A5 8 5 x 5 5 size paper or thin paper that is less than 52 g m2 45 kg thick Available choices are On and Off If you select On originals are fed only a...

Page 37: ...e the necessary settings Here is an example using date and time Here is an example using Border Erase To enter a value use the num ber keys Press the key after you have entered the value to move to the next field Change the input location by pressing 0 or 1 Press or until the item you want to set appears Note For more information about set tings and their functions P 17 Settings Press Cancel to de...

Page 38: ... are saved and the display changes from the Scanner Features screen to the Normal scanner functions screen Important After you have pressed Exit or the User Tools key wait until the display returns to the Scan ner functions screen before you restart the scanner If you do not wait your changes are not saved and settings return to their default values Note Changes to settings are not saved until you...

Page 39: ...en The setting orientation differs depending on whether the width of the original is within or larger than 297 mm 11 7 Width is within 297 mm 11 7 Width is wider than 297 mm 11 7 Note Depending on how you place your original the settings for its direction might change when sending P 36 Sending Scans By changing the set tings the scanner rotates the scanned image so that it is displayed correctly o...

Page 40: ...97 mm 11 7 or less Wider than 297 mm 11 7 Setting originals on the platen glass P 32 Setting the Orig inal on the Platen Glass Place the original so that the top edge touches the top left of the platen glass Place the original so that the top edge touches the top left of the platen glass Setting originals in the ADF P 32 Setting Originals in the ADF Place the top edge of the original first Place t...

Page 41: ...Setting Originals in the ADF Place the original right side up top edge first Place the original right side up in such a way that the top edge is set on the far side of the far side of the ADF tray Original direction set tings P 36 Sending Scans When the original is bound on either side Select P 36 Sending Scans duplex side bind When the original is bound on ei ther side Select duplex side bind Whe...

Page 42: ...nal width is wider than 297 mm 11 7 When set with this direction the original orientation setting for delivery must be changed P 36 Sending Scans C Lower the ADF Setting Originals in the ADF A Adjust the side guides to the size of your originals B Place your originals face up when performing duplex scans front page up and align them For information about original ori entation see P 29 Original Set...

Page 43: ... When set with this orientation the original orientation setting for delivery must be changed P 36 Sending Scans Note When performing duplex scans original orientation settings must be changed regardless of the orientation of your original P 36 Sending Scans ZEPY020J ...

Page 44: ... server to send documents To use the ScanRouter V2 Administration Utility you must first create an ad dress book list of destinations and senders on the delivery server For details on how to configure the ScanRouter V2 Administration Utility see the Scan Router V2 Management Guide and the ScanRouter V2 Administration Utility Help It is possible to send a document of up to 100 pages Since you can s...

Page 45: ... is turned on 1 Page number When destinations and senders are dis played on multiple pages you can con firm which page they are displayed on 2 Destinations and senders Destination and sender information reg istered on the delivery server through the ScanRouter V2 Administration Utility appears here Note Up to four destinations and senders appear on each page A appears in the check box next to dest...

Page 46: ...ings A Set the original Note For details on how to set origi nals see P 29 Original Setting B Confirm that the network deliv ery scanner screen is displayed Note If the network TWAIN scanner screen is displayed press Can cel C Select the scan conditions The main scan conditions current ly selected appear on the third line of the screen If these settings are satisfactory proceed to specify a destin...

Page 47: ...con tents of the address book change frequently use the au tomatic update function When the automatic address book update function is not ac tive and the address book has been changed on the delivery server you must restart the scanner to update the address book If the address book changes on the delivery server documents are not sent Instead they are saved in the undeliv ered data tray until the ...

Page 48: ...nder column You can only select one sender at a time from the sender list regis tered on the delivery server A Press Sender The short ID number and name of the senders registered on the delivery server appears B Highlight the name of the sender If you know the short ID num ber of the sender you want to send information to enter it di rectly If you do not know the short ID number press Prev or Next...

Page 49: ...ngs in Configuration See P 39 Selecting Options after Scanning Selecting Options after Scanning End scan operations vary according to End of Scan Option settings in Configuration When Show options after each scan job is selected When you place originals in the ADF the screen below is displayed once the entire original has been scanned If you press Add the original is scanned and added to the previ...

Page 50: ...ar settings af ter each scan job When scanning with the ADF the display returns to the network de livery scanner s Initial screen once scanning has finished and scanned data is sent to the delivery server When scanning with the platen glass the following screen appears while the first page is scanning If you press End Job the display returns to the network delivery scanner s Initial screen and sca...

Page 51: ...to display the desired item Reference For a detailed explanation on the contents of scanning condi tions see P 17 Settings D Press 0 0 0 0 or 1 1 1 1 to select the setting value and then press OK Note When you want to enter the val ue enter a digit with the num ber keys and then press the key E Repeat steps C C C C to D D D D to change oth er settings F Press OK to finish G Highlight Manual settin...

Page 52: ...Sending Originals 42 3 ...

Page 53: ...r that uses dial up access Do not install ScanRouter V2 Lite Professional on a computer which uses dial up access When using the ScanRouter V2 Administration Utility ScanRouter V2 Lite Professional DeskTopBinder V2 ScanRouter V2 Link or the TWAIN driver on a computer with dial up access dial up may be per formed when connecting to the delivery server and other equipment If the computer is set up t...

Page 54: ...ke network delivery scanner settings Conditions Cause Remedy Reference Scanned images contain noise The platen glass ADF platen glass white sheet or document roller is dirty Clean the platen glass ADF contact glass pressure plate or document roller as needed See Cleaning in the Scanner Reference Images are blurred The original was moved during scanning Do not move the original during scanning The ...

Page 55: ...nough memory to continue Wait for scanning to restart If the optional memory module is installed it reduces the frequency of stops during scanning and scanning operations become smoother See Installation options in the Network Quick Installation Guide If scanning at a high resolution the size of data increases and scanning stops more frequently Scan originals at a moderate resolution See Resolutio...

Page 56: ...he previ ous page scanned press Send If you press Delete all data after the first page is deleted and the document is not sent Rescan the pages that could not be sent as a separate document Message Cause Remedy Reference Cover Open Close left ADF cover The left panel of the ADF is open Close the panel ADF left in open position Close ADF The ADF is open Close it Clear Misfeed s Remove originals fro...

Page 57: ... or it is not being serviced Check with the delivery server Basic network settings such as the scanner address or delivery server address are not set correctly so the scanner can be used in a network environment Confirm initial set tings for the scanner and set them correctly Error in sending image Scan with the same settings and resend An error occurred on the network while send ing scan data to ...

Page 58: ...5 Custom Size 20 D DeskTopBinder V2 Lite 9 Displaying destinations and senders 35 Setting on the platen glass 40 N Network delivery scanner overview 1 S Scan conditions Density 18 Edge smoothing 19 Erase color 18 Filter 19 Noise reduction 18 Positive Negative 19 Register 17 Resolution 18 Scan size 18 Scan type 17 ScanRouter V2 Lite 8 Sending documents Setting on the platen glass 34 Setting origina...

Page 59: ...49 MEMO ...

Page 60: ...50 EE GB UE USA G558 MEMO ...

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