26
ErrorCode
PossibleCause
Solution
1L
Waterheaterhasbuildupoflimedeposits.
Contactadealerorqualifiedservicetechni-
cian.
05
Airintakeorventexhaustopeningmaybe
blocked.
Removeanyblockage.(Airintakerequires12
in.[30cm]ofclearance.)
Theventpipesontheventterminationmay
notbeconnectedproperly.
Contactadealerorqualifiedservicetechni-
cian.
11
Thegasshut-offvalveisnotfullyopened.
Checkshut-offvalveandopencompletely.
12
Gasservicehasbeeninterrupted.
Contactyourgasutilitycompany.
LPgasisrunninglow(LPmodelsonly).
RefillorreplaceyourLPgascontainer.
13
Ifthiscodeisstilldisplayedaftertakingthe
numberedstepsabove.
Contactadealerorqualifiedservicetechni-
cian.
14
Waterheaterisoverheating.
Contactadealerorqualifiedservicetechni-
cian.
15
Theheatexchangeristoohot.
Checkforblockageinthevent.Contacta
dealerorqualifiedservicetechnician.
29
Neutralizerisclogged.
Contactadealerorqualifiedservicetechni-
cian.
31
Faultyinletthermistor.
Contactadealerorqualifiedservicetechni-
cian.
33
Faultyoutletthermistor.
Contactadealerorqualifiedservicetechni-
cian.
61or99
Faultyblowermotor.
Contactadealerorqualifiedservicetechni-
cian.
65
Faultywaterflowsolenoid.
Contactadealerorqualifiedservicetechni-
cian.
92
Theneutralizerneedstobereplacedsoon.
Theunitcanbeusedforawhile,butcontact
adealerorqualifiedservicetechnician.
93
Theneutralizermustbereplaced.
Theunitcannotbeuseduntiltheneutralizer
isreplaced.Contactadealerorqualified
servicetechnician.
P1
Notenoughwaterflowtooperatetheunit.
Increasethewaterflowfromthefixtures.
ServiceErrorCodeChart(cont.)
Care Instructions
CARING FOR YOUR WATER HEATER
1.
Allquestions,adjustments,repairs,and/orroutine
maintenanceshouldbedirectedtoyourinstaller,
plumbingcontractor,orlicensedserviceagent.
Ifyourcontactshavemovedorarenotavailable,
pleaserefertothetelephonedirectory,commercial
listings,orlocalutilitycompanyforqualified
serviceassistance.
2.
Ifyourproblemhasnotbeensolvedtoyour
satisfaction,contacttheManufacturerNational
ServiceDepartmentatthefollowingaddress:
ManufacturerNationalServiceDepartment
1241CarwoodCourt
Montgomery,Alabama36117
Phone:1-800-432-8373
Whencontactingthemanufacturer,thefollowing
informationwillberequested:
A.
Modelandserialnumber.(Seepage8orthe
ratingsplateonthefrontofthewaterheater.)
B.
Addresswherethewaterheaterislocated.
C.
Nameandaddressofinstallationcontractors(page
8)andallqualifiedservicecompaniesthathave
workedonthewaterheater.
D.
Originalinstallationdate.(Seepage8.)
E.
Datesanyserviceorpreventivemaintenancewas
performed.
F.
Detailsofthepersistingproblem.
G.
Listofbusinessesthathavetriedtofixthis
problem,alongwithdatesofservice.
CallforAssistance
IF YOU NEED SERVICE
Service Information