Section 12
Repairs and Returns Procedure
70
Research Instruments Ltd
12
RI Returns System
1. Contact RI to obtain a Returned Materials Authorisation (RMA)
number.
Note:
Goods will not be replaced or refunded without prior
agreement and clearly stating the RMA number.
2. Pack the item carefully in its original packaging. RI will not accept
responsibility for damage due to incorrect packaging. Replacement
items or additional repairs will be invoiced.
3. Clearly label the package with the RMA number, mark the package
“Urgent - Returned Items For Repair”, and ship to the address on
the next page. Goods should be insured for their full value during
shipping.
RI Repairs System
In the event that you have a problem with an RI instrument, please follow
the procedure below to ensure prompt attention.
1. Read the ‘Troubleshooting’ section.
2. If you require any further help contact your distributor or RI directly.
RI will try to resolve the problem as quickly as possible.
SECTION 12 - REPAIRS AND RETURNS PROCEDURES
Reuse Statement
Assuming your Integra 3 is regularly maintained and routinely serviced,
it should perform as required for a minimum of 7 years continual use,
after which time we recommend you consider its replacement. Should
you notice impaired performance and/or any issues where safety
is compromised, or have any other concerns during the use of this
Integra 3, seek the advice of Research Instruments or their authorised
representative promptly.
Summary of Contents for INTEGRA 3
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