Regency Fireplace Products Contura Ri50, Owners & Installation Manual

Page: 75 / 84

EN
75
Revision Date: April 27, 2018 Regency Wood Products Warranty
All Local and National required codes must be met.
The installer is responsible to ensure the unit is operating as designed at the time of installation.
The original purchaser is responsible for annual maintenance of the unit, as outlined in the owner’s manual. As
outlined below, the warranty may be voided due to problems caused by lack of maintenance.
Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the unit
will carry a 90 day warranty, valid with a receipt only. Any item shown to be defective will be repaired or replaced
at the discretion of FPI. No labor coverage is included with these parts
Exclusions:
This Warranty does not extend to paint, rust, corrosion or damages of any kind due to a lack of maintenance or
improper venting, combustion air provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), firebrick (rear, sides or
bottom), door or glass gasketing, or any other additional factory fitted gasketing.
Malfunction, damage or performance based issues as a result of environmental conditions, location, chemical
damages, downdrafts, installation error, installation by an unqualified installer, incorrect chimney components
(including but not limited to cap size or type), operator error, abuse, misuse, use of improper fuels (such as
unseasoned cordwood, mill-ends, construction lumber or debris, off-cuts, treated or painted lumber, metal or foil,
plastics, garbage, solvents, cardboard, coal or coal products, oil based products, waxed cartons, compressed pre-
manufactured logs), lack of regular maintenance and upkeep, acts of God, weather related problems from
hurricanes, tornados, earthquakes, floods, lightning strikes/bolts or acts of terrorism or war, which result in
malfunction of the appliance are not covered under the terms of this Warranty.
FPI has no obligation to enhance or modify any unit once manufactured (i.e. as products evolve, field modifications
or upgrades will not be performed on existing appliances).
This warranty does not cover dealer travel costs for diagnostic or service work. All labor rates paid to authorized
dealers are subsidized, pre-determined rates. Dealers may charge homeowner for travel and additional time
beyond their subsidy.
Any unit showing signs of neglect or misuse will not be covered under the terms of this warranty policy and may
void this warranty. This includes units with rusted or corroded fireboxes which have not been reported as rusted or
corroded within three (3) months of installation/purchase.
Units which show evidence of being operated while damaged, or with problems known to the purchaser and
causing further damages will void this warranty.
Units where the serial no. has been altered, deleted, removed or made illegible will void this warranty.
Minor movement, expansion and contraction of the steel is normal and is not covered under the terms of this
warranty.
Freight damages for products or parts are not covered under the terms of the warranty.
Products made or provided by other manufacturers and used in conjunction with the appliance without prior
authorization from FPI may void this warranty.
warranty