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RAYLASE SP-ICE-1 PCI/e PRO Control Cards
20
Troubleshooting
Chapter 5
5
TROUBLESHOOTING
CAUTION:
Separate the PC always from power supply before opening!
If the problem cannot be solved, please contact RAYLASE customer service department.
PROBLEM
POSSIBLE SOLUTION
PC is not
booting
Is the SP-ICE-1 PCI/e PRO control card properly mounted in the PCI slot/PCIe slot?
Did any metallic parts fall into the housing of the PC when mounting the SP-ICE-1
PCI/e PRO control card?
Are any connectors connected improperly?
SP-ICE-1
PCI/e PRO
is not
responding
Are „SP-ICE-1 PCI PRO Serial Port“ and „SP-ICE-1 Card PCI PRO Parallel Port“ or
„PCIe to High Speed Serial Port“ and „SP-ICE-1 Card PCIe PRO Parallel Port“ listed
in the Device Manager under "Ports (COM & LPT)"?
If necessary, install the drivers for the SP-ICE-1 PCI/e PRO control card from the
installation CD.
If necessary, uninstall and install the control card again, with PC turned off, to make
sure that the control card is inserted correctly.
Click the Device Manager on "Update" and follow the prompts from Windows to install
the driver.
Are the SP-ICE-1 PCI/e PRO control card drivers/DLL installed?
The version of the SP-ICE.dll must be at least 12.8.74.0
(c:\Program Files\RAYLASE\SP-ICE\bin). It can be checked by right-click
Properties>version.
You may uninstall the old drivers and install the drivers for the SP-ICE-1 PCI/e PRO
from the installation CD.
Uses a different application (eg SpiceCfg.exe) the SP-ICE-1 PCI/e PRO control
card(s)?
Only one application can access at the same time the SP-ICE.dll, even when multiple
cards are installed.
Quit all applications that access the SP-ICE-1 PCI/e PRO card and run only one such
application.
The application program has an error? Close all application programs that could use
the SP-ICE-1 PRO PCI/e control card and test with SpiceCfg.exe whether the card is
recognized.
Failure in
application
software
Calls the application the correct SP ICE.DLL?
Is an old version of the SP-ICE.DLL located in the application directory or in the search
path of the application?
Function calls are properly integrated?
For help, see the handbook RAYLASE "commands and functions."
Control of
scan head
fails
Is there a proper connection and appropriate cable between scan head and the
SP-ICE-1 PCI/e PRO control card?
Is the scan head supplied with the correct voltage / current?
Please refer to the scan head manual.
Are there any faults in the application software? Please check the control of scan head
and laser with the software QUICKTEST.EXE, delivered with the SP-ICE-1 PCI/e PRO
control card.
WARNING:
QUICKTEST.EXE controls the scan head and the laser. Never look into the laser
beam and take care that no part of your body is exposed to it. Even reflections of the
laser beam can cause serious injuries.
Control of
laser fails
Is there a correct interface between the SP-ICE-1 PCI/e PRO control card and the
laser?
Are the delays set correctly?
Is the laser and its mode properly set with the command Set_Mode?