Radyne DMD2050, Operation Manual

Page: 4 / 214

Warranty Policy DMD2050 Universal Satellite Modem
iv TM110 - Rev. 1.3
In no event shall Radyne Inc. be liable for Incidental, consequential, special or resulting loss or damage of
any kind howsoever caused. Radyne Inc.’s liability for damages shall not exceed the payment, if any,
received by Radyne Inc. for the unit or product or service furnished or to be furnished, as the case may be,
which is the subject of claim or dispute.
Statements made by any person, including representatives of Radyne Inc., which are inconsistent or in
conflict with the terms of this warranty, shall not be binding upon Radyne Inc. unless reduced to writing and
approved by an officer of Radyne Inc.
Warranty Repair Return Procedure
Before a warranty repair can be accomplished, a Repair Authorization must be received. It is at this time
that Radyne Inc. will authorize the product or part to be returned to the Radyne Inc. facility or if field repair
will be accomplished. The Repair Authorization may be requested in writing or by calling:
Radyne Inc.
3138 E. Elwood St.
Phoenix, Arizona 85034 (USA)
ATTN: Customer Support
Phone: (602) 437-9620
Fax: (602) 437-4811
Any product returned to Radyne Inc. for examination must be sent prepaid via the means of transportation
indicated as acceptable to Radyne Inc. Return Authorization Number must be clearly marked on the
shipping label. Returned products or parts should be carefully packaged in the original container, if possible,
and unless otherwise indicated, shipped to the above address.
Non-Warranty Repair
When a product is returned for any reason, Customer and its shipping agency shall be responsible for all
damage resulting from improper packing and handling, and for loss in transit, not withstanding any defect or
nonconformity in the product. By returning a product, the owner grants Radyne Inc. permission to open and
disassemble the product as required for evaluation. In all cases, Radyne Inc. has sole responsibility for
determining the cause and nature of failure, and Radyne Inc.’s determination with regard thereto shall be
final.