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About this User Guide

This guide provides all the information you need to install, configure and operate the
VIU-323 Video Interface Unit and provides information on product features, utilities and
troubleshooting. The guide is written for network administrators or users with equivalent
network experience and requires familiarity with LAN terminology, interface protocols and
Windows



95/98/NT.

Finding Specific Information

This table shows where to find specific information in this guide.

To see…

Go to…

A summary of VIU-323 functions and features

Chapter 1

An overview of the OnLAN product line, interoperability, and
H.323

Chapter 2

How to install the VIU-323 and connect the VIU-323 to the
LAN

Chapter 3

How to set up the configuration PC

Chapter 4

How to complete configuration with the configuration utility

Chapter 5

How to make calls using the VIU-323

Chapter 6

How to upgrade to a new version of VIU-323 software

Chapter 7

Information on the Remote Diagnostics utility

Chapter 8

Troubleshooting information

Chapter 9

Cable pin-out diagrams, safety information, technical
specifications, IP addressing information, and a list of terms
used in this guide.

Appendices and Glossary

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9
10
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12
13
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Summary of Contents for VIU-323

Page 1: ...P N 61421 00005 Rev A VIU 323 Terminal Adapter User Guide...

Page 2: ......

Page 3: ...ram s described in this documentation at any time If there is any software on removable media described in this publication it is furnished under a license agreement included with the product as a sep...

Page 4: ......

Page 5: ...view The OnLAN 323 Product Series 2 1 OnLAN 323 Product Collaboration 2 2 VIU 323 and L2W 323 Gateway 2 2 VIU 323 and MCU 323 2 3 An Introduction to H 323 2 4 What is the H 323 Standard 2 4 H 323 Netw...

Page 6: ...ting Unit Identification Parameters 5 7 Setting Network Parameters 5 8 Setting LAN Port Parameters 5 9 Setting Dialing Parameters 5 11 Saving VIU 323 Configuration Parameters 5 12 After Configuration...

Page 7: ...s 9 1 Common Problems 9 1 Analyzing Problems 9 2 Network Quick Check 9 2 Verify Component Interactions 9 4 Eliminate the Network 9 4 Network Problems 9 5 IP Address Problems 9 6 Defining IP Addresses...

Page 8: ...ddressing IP Addressing Scheme C 1 Subnets and Using a Subnet Mask C 2 Hexadecimal Notation C 3 Technical Specifications Interfaces D 1 Operating Bit Rate D 1 LEDs D 1 Physical Dimensions D 1 Power Su...

Page 9: ...nge Password screen 5 5 Figure 10 Source list of configuration files for VIU 323 configuration parameters 5 6 Figure 11 Unit Identification screen 5 7 Figure 12 Network Parameters screen 5 8 Figure 13...

Page 10: ...Contents vi...

Page 11: ...To see Go to A summary of VIU 323 functions and features Chapter 1 An overview of the OnLAN product line interoperability and H 323 Chapter 2 How to install the VIU 323 and connect the VIU 323 to the...

Page 12: ...g Information that alerts you to potential danger to yourself or the Gateway Menu commands buttons and text boxes Menu commands button names and text boxes appear in bold Glossary terms The first time...

Page 13: ...1 Introducing the VIU 323 This chapter introduces RADVision s VIU 323 terminal adapter It covers the following topics Introducing the VIU 323 VIU 323 Features VIU 323 Physical Description...

Page 14: ......

Page 15: ...VIU 323 preserves and enhances your room system investment VIU 323 Features VIU 323 features include Interoperates with RADVision s Gateways MCU 323 and other H 323 gateways or endpoints Supports H 32...

Page 16: ...P addresses or running diagnostics Figure 1 VIU 323 front panel LEDs Front panel LEDs indicate device status and LAN and WAN activity LED Color Indicates Power and Self Test PWR Green Power is switche...

Page 17: ...nel contains one LAN port two serial ports to connect the VIU 323 to the room station and a power plug with an ON OF switch Port 1 LAN 1 100 240 VAC POWER Port 2 Figure 2 VIU 323 rear panel LAN Port C...

Page 18: ...Introducing the VIU 323 1 4...

Page 19: ...w This chapter describes the OnLAN 323 product series and specifically the VIU 323 It covers the following topics Overview The OnLAN 323 Product Series OnLAN 323 Product Collaboration An Introduction...

Page 20: ......

Page 21: ...oint Conference Unit allows users to spontaneously initiate voice only or full multimedia multipoint conferences at rates ranging from 64 Kbps to 1 5 Mbps The MCU 323 also provides audio mixing G 711...

Page 22: ...W 323 Gateway and the MCU 323 Multipoint Conference Unit VIU 323 and L2W 323 Gateway The L2W 323 Gateway enables H 320 room systems connected to the LAN via a VIU 323 to communicate with other room sy...

Page 23: ...3 Multipoint Conference Unit and a Gateway can take part in a mixed WAN LAN multipoint videoconference of three or more participants LAN IP phone L2W 323 Gateway H 323 Terminal ISDN H 320 Terminal MCU...

Page 24: ...ovide for real time two way communications Most H 323 terminals are desktop computers running H 323 compliant software All terminals must support voice communications while video and data are optional...

Page 25: ...so known as H 323 endpoints The collection of all terminals gateways and MCUs managed by a single gatekeeper comprise an H 323 Zone Between H 323 and H 320 H 320 is the ITU standard for video conferen...

Page 26: ...Overview 2 6...

Page 27: ...ribes how to mount the VIU 323 on a 19 inch rack how to connect all the cables and check for correct operation It covers the following topics Package Contents Site Considerations Physical Location Con...

Page 28: ......

Page 29: ...ing damage Report any damaged or missing items to your local distributor Site Considerations The VIU 323 is suited for an office environment where it can be rack mounted with your other network equipm...

Page 30: ...TCP IP is available for running the configuration software and other utilities network software must be Winsock 1 1 compatible Grounded AC power outlets are accessible for the VIU 323 and room system...

Page 31: ...oles inserting them into the inside of the VIU 323 and tighten them securely 4 Repeat steps 2 and 3 for the other side of the VIU 323 5 Insert the unit into the 19 inch rack and secure with suitable s...

Page 32: ...when you interrupt any of the protective grounding conductors or disconnect any of the protective earth terminals Intentional interruption is prohibited A power cable with a plug suited to your countr...

Page 33: ...The V 35 RS 366 Y cable connects the VIU 323 to the H 320 room system It has one 26 pin male connector that divides into a V 35 female Winchester connector and an RS 366 female connector see Figure 5...

Page 34: ...ort RS 366 Port V 35 Cable V 35 Cable RS 366 Cable RS 366 Cable Figure 5 Connecting the Y Cable Connecting to the Console Port The console serial port on the front of the VIU 323 is used to connect th...

Page 35: ...low control none 2 Connect the 9 pin male connector of the null modem cable to the VIU 323 console port 3 Connect the 9 pin female connector to the PC serial port 4 Run HyperTerminal or other terminal...

Page 36: ...u have installed the VIU 323 you have to configure it The configuration process is detailed in the next two chapters which are summarized in the following table Chapter Description Preparing for Confi...

Page 37: ...nfiguration This chapter describes several pre configuration considerations and procedures It covers the following topics Planning the Configuration Setting Up the Configuration PC Installing the Conf...

Page 38: ......

Page 39: ...guration in Chapter 5 IP Subnet Mask To ensure proper configuration the VIU 323 and the configuration PC must be on the same LAN and have the same subnet mask defined Default Password The VIU 323 conf...

Page 40: ..._ __ __ __ __ VIU 323 IP subnet mask __ __ __ __ __ __ __ __ __ __ __ __ Configuration PC IP subnet mask __ __ __ __ __ __ __ __ __ __ __ __ Default gatekeeper IP address __ __ __ __ __ __ __ __ __ __...

Page 41: ...art Windows 2 Insert the VIU 323 CD ROM in your CD drive 3 The RADVision OnLAN Tools Setup window displays If it does not display automatically access the CD ROM using Windows Explorer and invoke the...

Page 42: ...rev changes you make to the information in the dialog box are saved Finish Alt F Allows you to save the configuration settings in a file to be uploaded at a later time to the VIU 323 Detect Alt D Send...

Page 43: ...n PC You are now ready for configuration This chapter describes the basic configuration options of the VIU 323 It covers the following topics Configuration Checklist Running the System Configuration S...

Page 44: ......

Page 45: ...etting IP Addresses via a Terminal Session Normally you set VIU 323 IP address parameters IP address default router IP address and IP subnet mask and all other VIU 323 parameters using the system conf...

Page 46: ...elect the VIU 323 for configuration 1 If the VIU 323 you want to configure is not displayed in the Unit IP dropdown list click Detect to refresh the list 2 From the dropdown list select the VIU 323 yo...

Page 47: ...ts with its new IP address and the Enter Password screen is displayed 2 If you selected a unit from the Unit IP list click Next to display the Enter Password screen Figure 7 Configuration Source scree...

Page 48: ...source file Access the VIU 323 configuration parameters Viewing Software Version Details You can view version details about the various software modules used in the VIU 323 you are configuring To vie...

Page 49: ...screen 3 In the Old Password text box type your current password if this is the default password type VIUrv 4 In the New Password text box type the new password 16 characters maximum 5 In the Confirm...

Page 50: ...d cannot be modified Select this to revert to default settings Note All configuration files you save will also be displayed in this list To load a configuration source file for the VIU 323 1 From the...

Page 51: ...Contact displays the RADVision web site URL Description displays the unit identification string The Location text box allows you to type a description of the physical location of the VIU 323 This is a...

Page 52: ...t for gatekeeper communication is 1719 which is the H 323 standard do not change it unless the default gatekeeper specifies a different one Default Router IP the IP address of the router for the VIU 3...

Page 53: ...the alias that identifies this VIU 323 for example 2nd Floor Conference Room 5 In the Phone Number text box type the VIU 323 s phone number this will be recorded in the gatekeeper 6 After setting para...

Page 54: ...it is limited to a maximum of 31 characters the default description is attached to shared segment To define a LAN port 1 In the LAN Port Settings screen make sure the Enabled check box is selected 2...

Page 55: ...numbers used to dial two channel 2B calls note that if the phone number is the same for both channels type the phone number once followed by the delimiter We recommend setting the 2nd Number Delimiter...

Page 56: ...ect or or None as the 2nd Number Delimiter 2 Select the outgoing and incoming default bandwidths these values must be the same 3 Click Next The Save Setup screen is displayed Saving VIU 323 Configurat...

Page 57: ...Figure 15 Save Setup screen To save the VIU 323 configuration parameters to a file 1 In the Save as text box type the name of the file to which you want to save the configuration parameters 2 Click Ye...

Page 58: ...n Updating node parameters message is displayed while the system transfers the parameters to the VIU 323 The VIU 323 restarts upon the uploading of the new configuration Wait for the VIU 323 to comple...

Page 59: ...323 This chapter describes how to make calls using the VIU 323 It covers the following topics Setting up a Call Basic Dialing Changing Outgoing Bandwidth Changing Incoming Bandwidth Changing Both Inco...

Page 60: ......

Page 61: ...u are calling through a gateway you must know the gateway s service number and the type of connection e g ISDN BRI between the gateway and the unit you are calling If you are calling through an IMUX y...

Page 62: ...gateway to an H 320 unit you must take into account not only the bandwidths of the calling VIU 323 and the receiving unit but the bandwidth of the circuit switched network that connects the two sides...

Page 63: ...second number that differ from the first number dialed in this case the number 2 Note Since it is not common that the default outgoing bandwidth of a VIU 323 is 2x64 Kbps you will probably have to ch...

Page 64: ...hen you are prompted by an IVR message for example dial the extension of the remote endpoint followed by a hash mark Example 80 7654321 IVR prompt 6666 Where 80 is the gateway service prefix 7654321 i...

Page 65: ...ndwidth is not available during peak calling hours for example Note When dialing from one VIU 323 to another you can change the incoming bandwidth of the VIU 323 that is receiving your call by adding...

Page 66: ...set to 384 Kbps but the call is sent at 2x64 Kbps through the gateway to the remote H 320 terminal dial The dialing prefix followed by The gateway service prefix followed by The first channel phone nu...

Page 67: ...l this will be The first channel phone number followed by The 2nd number delimiter If the second channel phone number is different from the first you dial the digits of that number that differ from th...

Page 68: ...th a suffix added for example if the phone number is 5555 the gatekeeper adds the suffixes 00 01 10 11 21 20 31 30 70 and 71 so that Dialing 5555 tells the receiving VIU 323 to operate at the default...

Page 69: ...ing hours for example In this case you may want to add a prefix as well as a suffix How to Change the Default Bandwidth Add the suffix after the dialing stream or when prompted for example by the Gate...

Page 70: ...network sets bandwidth availability at any particular time you may have to use lower bandwidths during peak hours You may therefore have to use a prefix to force the outgoing call to a lower bandwidth...

Page 71: ...7 Upgrading the VIU 323 This chapter describes how to upload a new version of the VIU 323...

Page 72: ......

Page 73: ...rsion so the Software Upload utility is not required With a single installation of the utility you can upgrade all your VIU 323s To install the Software Upload utility on the configuration PC 1 From t...

Page 74: ...LED on the VIU 323 front panel is on 4 Test that the VIU 323 is connected to the hub by pinging it from the configuration PC 5 Insert the diskette containing the flash file in the drive 6 From the St...

Page 75: ...Upgrading the VIU 323 Software 7 3 9 Click Upload When the process is complete a confirmation message is displayed After the new VIU 323 software is uploaded you can configure the VIU 323...

Page 76: ...Upgrading the VIU 323 7 4...

Page 77: ...8 Monitoring the VIU 323 This chapter covers the following topics Monitoring the VIU 323 Using the Diagnostics Menus...

Page 78: ......

Page 79: ...n Connected terminals Ongoing call status Software version Accessing the Diagnostic Menus The Diagnostic Menus are accessed through terminal emulator software running on a PC connected to the VIU 323...

Page 80: ...us from a remote location verify that You have connected an external modem to the remote VIU 323 s console port You have configured the modem properly You have prepared a PC with a modem running stand...

Page 81: ...The modem configuration parameters should be Auto answer on Carrier detect CD on Data terminal ready DTR on Echo enabled on The host modem can be of any type or manufacture Using the Diagnostics Menu...

Page 82: ...me 4 Type the same password as for the configuration utility Note The Remote Diagnostics program allows you to enter the User Name and Password five times before exiting the program The Remote Diagnos...

Page 83: ...of the following topics 1 Back to Previous Menu 2 LAN Ports Status 3 WAN Ports Status Viewing LAN Ports Status To view the LAN Ports status Type 2 in the Gateway Ports Status menu LAN Ports Status po...

Page 84: ...of each of the two WAN ports is displayed Status can be Enabled or Disabled Viewing the VIU 323 Ports Configuration To view the VIU 323 ports configuration Type 3 in the Remote Diagnostic Main Menu Th...

Page 85: ...5 0 disabled 3 0 0 0 0 255 255 255 0 disabled 4 0 0 0 0 255 255 255 0 disabled 5 0 0 0 0 255 255 255 0 disabled 6 0 0 0 0 255 255 255 0 disabled 7 0 0 0 0 255 255 255 0 disabled The following informat...

Page 86: ...to main Menu Viewing the Configuration Status of All WAN Ports To view the configuration status of all the WAN ports Type 2 in the WAN Ports Configuration menu Configuration status of all WAN ports Po...

Page 87: ...Terminal Adapter type z200 The following information is displayed for the WAN port Port Number the number of the LAN port Port Status the status of the LAN port It may be either enabled or disabled P...

Page 88: ...all originated Destination the call destination phone number Duration the duration of the call in seconds To view the next call type n After the information for all the call has been displayed the tot...

Page 89: ...chapter covers problems you may encounter when configuring the VIU 323 and suggests actions you can take to solve these problems It covers the following topics LED Indications Common Problems Analyzi...

Page 90: ......

Page 91: ...x A Cable Connectors and Pin outs Common Problems One end can call the other but not vice versa Indicates that there is a probable configuration problem at one end Check each configuration for the pro...

Page 92: ...uggestions solve this problem there is a network problem that you should check Cannot place a call through a gateway Check the dialing stream to make sure the gateway prefix is correct Check that both...

Page 93: ...1 On the Windows PC from the Start menu select Run alternatively select Programs Command Prompt or Programs MS DOS prompt 2 In the window that opens type Ping followed by a space and the IP address o...

Page 94: ...ke sure they are correct If this does not fix the problem go to the next topic Eliminate the Network Try a VIU 323 to VIU 323 call with both VIU 323s on the same LAN segment to see if the problem is w...

Page 95: ...different times of day Because network use varies over a 24 hour period videoconferences may work better at some times of day than others If you find a videoconference works well during off hours suc...

Page 96: ...d from the LAN 1 Make sure the VIU 323 is turned off 2 Connect the 9 pin male connector of the null modem cable to the console serial port on the front panel of the VIU 323 and connect the cable s nin...

Page 97: ...fault router IP address and press Enter the address must be entered in dotted decimal format without leading zeroes for example 170 4 10 20 8 Enter the IP subnet mask in hexadecimal notation and press...

Page 98: ...Tips and Troubleshooting 9 8...

Page 99: ...Appendix A Cable Connectors and Pin outs...

Page 100: ......

Page 101: ...cable 1 2 3 6 1 2 3 6 Figure 18 Straight through Ethernet cable Serial Connector and Null Modem Cable The null modem cable crossover cable is a Y cable that connects the VIU 323 to the configuration P...

Page 102: ...r Function Direction 1 Not Connected 2 RXD 3 TXD 4 Not Connected 5 GND 6 Not Connected 7 Not Connected 8 Not Connected 9 Not Connected RS 232 9 pin Female Connector Pin Out RS 232 9 Pin Female Connect...

Page 103: ...console port to a modem or a PC you need a null modem cable Following is the description of the connectors and cable 25 pin Male RS 232 Connector 9 pin Female RS 232 Connector VIU 323 9 pin Male RS 2...

Page 104: ...le RS 232 Connector 5 6 7 4 3 2 1 8 9 25 pin Male RS 232 Connector Modem PC 5 6 7 4 3 2 1 8 9 5 6 7 4 3 2 1 8 9 12 11 10 14 15 16 13 17 18 20 21 22 19 23 24 25 9 pin Male RS 232 Connector VIU 323 Leng...

Page 105: ...ctor For 2B calls two of these cables are required the second cable s male connector connects to Port 2 on the VIU 323 V 35 RS 366 Connector Pin Out 26 Pin Male Connector Function Direction V 35 Femal...

Page 106: ...Cable Connectors and Pin outs A 6...

Page 107: ...Appendix B Safety Considerations...

Page 108: ......

Page 109: ...side the instrument may still be charged even if the unit has been disconnected from the power source Wrist strap use is mandatory Grounding Before connecting the VIU 323 to the power line the unit s...

Page 110: ...B 2...

Page 111: ...Appendix C IP Addressing...

Page 112: ......

Page 113: ...asses which differ according to the number of bits allocated to the network prefix and host suffix parts of the address The more bits allocated to the network part the fewer remain for the host part T...

Page 114: ...all hosts that don t directly connect to the Internet Private Network addresses are certain IP addresses that have been set aside for this purpose Classes A B and C have several addresses reserved for...

Page 115: ...22 Class C subnet mask If we apply the subnet mask of 255 255 255 192 reserving two more higher bits for the subnet address the following sub network addresses are created 192 36 20 0 192 36 20 64 192...

Page 116: ...10 in hex In decimal 1 F is really 1 15 thus the number 10 in hex is equal to 16 in decimal 11 hex is 17 decimal etc The IP address is divided into four eight bit packets The maximum number for each...

Page 117: ...Appendix D Technical Specifications...

Page 118: ......

Page 119: ...e Software configurable at 64 Kbps 2x56 Kbps 2x64 Kbps 112 Kbps 128 Kbps 224 Kbps 256 Kbps 336 Kbps 384 Kbps 672 Kbps and 768 Kbps LEDs Power Indicates power ON OFF status Test Indicates device boot u...

Page 120: ...32 104 F Operating Humidity 15 and 85 non condensing Radiation Suppression UL 1950 CSA 950 EN 60950 FCC Part 15 EN 55022 EN 50082 1 Certifications Safety UL1950 CSA CS22 2 950 EN60950 IEC950 EMC FCC P...

Page 121: ...annel transmits data or voice at 64 Kbps or 56 Kbps restricted networks bandwidth The data transmission capacity of a channel measured in bits per second bps e g Kbps stands for kilobits per second Mb...

Page 122: ...Kbps using the LD CELP method G 728 An ITU standard audio algorithm for speech codecs that provides near toll quality audio 300 3500 Hz at 16 Kbps using the LD CELP method gatekeeper An H 323 entity t...

Page 123: ...l ISDN Integrated Services Digital Network ISDN is an entirely digital telephone network that allows both data and voice communication over the same line ISDN replaces the old analog local loop and be...

Page 124: ...Kbps ping Packet Internet Groper This is an Internet utility that lets you test if an IP address is connected to the network If the device whose IP address you pinged is connected it replies with a c...

Page 125: ...t limitations room system H 320 based legacy videoconferencing stations They are called room systems because they are usually large monitors with a wide angle camera and served groups of people who me...

Page 126: ...nous data transmission at up to 2048 Mbps video bit rate The bit rate available for video in Kbps after audio bit rate and control bit rate is subtracted from the total available bit rate VIU 323 RADV...

Page 127: ...rerequisites 4 1 running OnLAN Config 323 5 1 saving parameters 5 12 software installation 4 3 source parameters 5 3 configuration file 5 12 navigation buttons table 4 4 upgrading 4 3 configuration so...

Page 128: ...ion 9 6 problems 9 6 L LAN port IP address 5 10 location 1 3 settings 5 9 LEDs colors 1 2 indications 1 2 using for problem solving 9 1 M making calls 6 1 MCU See Multipoint Conference Unit MIB 5 5 mo...

Page 129: ...port See console port site considerations 3 1 software upgrading 7 1 version 5 4 Software Upload utility installing 7 1 Software Version screen 5 4 source parameters 5 3 suffix 6 7 T terminal session...

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