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Activating the Screen Saver ........................................................................................................................... 87

Chapter 7: Troubleshooting the Scopia XT Series

Viewing System Information for Customer Support ....................................................................................... 88

Resolving Monitor Display Problems ..............................................................................................................90

Resolving Problems with PC Presentations ................................................................................................... 92

Resolving XT Remote Control Unit Problems ................................................................................................ 92

Restoring Default User Settings ..................................................................................................................... 92

Resolving Video or Audio Disruptions ............................................................................................................ 94

Glossary of Terms for Scopia Solution

User Guide for Scopia XT5000 Series Version 3.2

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Summary of Contents for Scopia XT5000 720

Page 1: ...Scopia XT5000 Series User Guide Version 3 2 For Solution 7 7 8 0 x 8 2 3 2...

Page 2: ...s RADVISION Ltd reserves the right to revise this publication and make changes without obligation to notify any person of such revisions or changes RADVISION Ltd may make improvements or changes in th...

Page 3: ...me and Language 24 Adjusting the Image Position 25 Configuring Network Settings 27 Configuring Gatekeeper Settings 29 Remotely Setting the System Name and Language 30 Chapter 3 Starting a Videoconfere...

Page 4: ...ion 65 Start Sharing Content Automatically 66 Sharing Content in the Local Conference Room 67 Sharing Content during a Call 68 Chapter 5 Hosting Videoconferences with the Built in MCU Starting a Local...

Page 5: ...Support 88 Resolving Monitor Display Problems 90 Resolving Problems with PC Presentations 92 Resolving XT Remote Control Unit Problems 92 Restoring Default User Settings 92 Resolving Video or Audio Di...

Page 6: ...ncreases so does the audio quality Audio input is provided with either a dedicated 3 way 1 way Microphone Pod or a microphone embedded in the camera depending on the model High quality video and audio...

Page 7: ...ive access to its features and a camera which varies depending on the specific model This section provides an overview of each model in the Scopia XT Series product line For more information about the...

Page 8: ...e cost effective HD videoconferencing with the Scopia XT4000 Series which was designed specifically for small meeting rooms The included camera has 5x with an option to upgrade to 10x Figure 3 Scopia...

Page 9: ...s of the Scopia XT1200 or the Scopia XT5000 Figure 5 Scopia XT Telepresence Scopia XT Executive Designed as a professional personal endpoint the Scopia XT Executive is an all in one HD videoconferenci...

Page 10: ...a videoconferencing room it includes single or dual 55 inch high quality monitors mounted on a mobile stand This system uses the powerful XT5000 Series codec Figure 7 Scopia XT Meeting Center The XT50...

Page 11: ...s endpoints incorporate state of the art video technology for high definition HD conferencing All models of the XT Series include the XT Codec Unit which performs the bulk of the professional videocon...

Page 12: ...264 High Profile SVC H 264 High Profile SVC H 264 High Profile _ SVC H 264 High Profile optional SVC H 264 High Profile High quality audio 48 kHz sampling rate 48 kHz sampling rate 48 kHz sampling ra...

Page 13: ...uide for Scopia XT Series Explains the simplest configuration necessary for the system to work properly Safety Instructions leaflet for Scopia XT Series Installation Guide for Scopia XT Series Your sy...

Page 14: ...ult define when the system answers calls or request a confirmation prompt before calls are disconnected How to Control the XT Series You can set up and control your XT Series as well as make calls in...

Page 15: ...d changing the default credentials after logging in for the first time as described in the Administrator Guide for Scopia XT Series 3 Optional Select the web interface language from the Language list...

Page 16: ...ing the Power key on the XT Remote Control Unit 3 The system home page appears on the monitors and you can access the following menus Call make audio and video calls Contacts view edit and call contac...

Page 17: ...to navigate through the system menus and lists the function of each key The XT Remote Control Unit has an improved design and increases usability to give you a smoother and more efficient videoconfer...

Page 18: ...User Guide for Scopia XT5000 Series Version 3 2 Getting Started 18...

Page 19: ...re less than 5 options in a list press ok menu repeatedly to scroll through the options Use the XT Remote Control Unit keypad to enter letters and digits The default input method is abc1 you must pres...

Page 20: ...XT Codec Unit by pairing them This is done by configuring the same numeric code in your XT Remote Control Unit and the system software An XT Remote Control Unit is configured with code 01 by default B...

Page 21: ...blinks twice Figure 12 Setting the code on the XT Remote Control Unit 5 Using the keypad type the number you just entered in the Remote control code field Important You must always use two digits for...

Page 22: ...d in this guide to suit the environment of your company If your administrator set up PIN protection you need the PIN number before continuing with the configuration You can define these settings as fo...

Page 23: ...t of your company If your administrator set up PIN protection you need the PIN number before continuing with the configuration Procedure 1 The quick setup wizard automatically appears the first time y...

Page 24: ...to contain non English characters For more information see Administrator Guide for Scopia XT Series You can also select the country in which the system is located and the language in which the system...

Page 25: ...t the image on your monitor select Next and continue with Adjusting the Image Position on page 25 If performing the quick setup from the web interface access the quick setup from the endpoint to adjus...

Page 26: ...rner must be fully visible so that the white border of the triangle is fully visible on all sides If the image is centered correctly skip this procedure and select Next Figure 15 Examining the image p...

Page 27: ...tup wizard from the endpoint or web interface as described in Accessing the Quick Setup Procedure on page 22 Procedure 1 Press ok menu and select one of the following from the IP Address Mode list Aut...

Page 28: ...k that has been assigned Gateway Enter the default gateway static IP address The gateway is used to route information between two subnets for example between the headquarters and a partner site If the...

Page 29: ...tings after initial setup navigate to Configure Network H 323 from the Main menu For more information see Installation Guide for Scopia XT Series Before you begin This procedure is performed as part o...

Page 30: ...how to set the name and language of the endpoint from the web interface You can also do this as part of the quick setup from the endpoint itself as described in Setting the System Name and Language on...

Page 31: ...age 2 Enter the name of the XT Series in the System Name field 3 Select the required language from the Language list 4 From the web interface only select Save User Guide for Scopia XT5000 Series Versi...

Page 32: ...his section describes how to prepare for a videoconference To quickly dial with the settings best suited for a specific contact we recommend setting up your phone book to include calling preferences a...

Page 33: ...cts in the Phone Book on page 33 Searching for a Contact in the Phone Book on page 36 Deleting a Contact from the Phone Book on page 37 Adding and Modifying Contacts in the Phone Book About this task...

Page 34: ...alls or Contact list 2 Select the Plus icon next to Insert number Figure 21 Entering contact dialing information from the web interface 3 Enter the required information as described in Table 3 Enterin...

Page 35: ...tact Company Optional Enter the company name 4 Enter additional information for this contact such as the number and default call type as described in Table 4 Entering advanced information for a contac...

Page 36: ...le bandwidth is used 5 From the web interface only select Save Searching for a Contact in the Phone Book About this task You can search by first or last name or you can display all contacts You can do...

Page 37: ...s From the endpoint select the right arrow next to the contact and Delete Contact From the web interface select Delete 3 Select Yes to confirm Dialing a Number Directly from the Endpoint About this ta...

Page 38: ...ll For example you may be able to dial 8 before the videoconference number for a lower bandwidth call or 6 for an audio only call For more information on the dial plan in your organization contact you...

Page 39: ...ur system administrator enabled encryption in your system and your call is secured an icon showing a padlock appears on your display For more information see Administrator Guide for Scopia XT Series I...

Page 40: ...on page 14 2 Select the number to call from XT Series web interface see Figure 26 Dialing from the web interface on page 41 Important To modify advanced calling options such as the call rate see Modif...

Page 41: ...k to always use these customized settings as described in Adding and Modifying Contacts in the Phone Book on page 33 Procedure 1 Access the Advanced Calling Options menu as follows From the endpoint c...

Page 42: ...onal endpoint or meeting room H 323 Select for H 323 endpoints such as other XT Series endpoints or when joining a videoconference hosted by a Scopia Elite MCU SIP Select for SIP endpoints such as whe...

Page 43: ...ote Control Unit Accept Select to answer the call Press or ok menu Reject Select to reject the call Press the right arrow key and ok menu Do not disturb Select to reject the call and set the system to...

Page 44: ...ce About this task To join a videoconference dial the number of the XT Series hosting the videoconference or the meeting ID of the videoconference which was given by the meeting s host For more inform...

Page 45: ...re them to a connected USB storage device This procedure describes how to configure your recording preferences such as the video resolution and bitrate This is useful for example to increase the time...

Page 46: ...rface select Basic Settings Recording General From the endpoint s main menu select Configure Recording Figure 30 Setting your recording preferences 2 Define the following recording settings User Guide...

Page 47: ...me cases you can select a lower bitrate without noticing a significant drop in video quality for example during a presentation or when a lecturer is speaking and there is very little motion In video r...

Page 48: ...sk or to Scopia Desktop s Recording Server This is planned for future versions Before you begin Insert a USB storage device either an external hard drive or a USB key into any of the USB ports of the...

Page 49: ...from the Web Interface on page 51 Figure 33 Recording icon and time remaining on this USB drive 3 To pause the recording during a videoconference select Pause from the Recording menu 4 To stop the rec...

Page 50: ...u can also view the recordings from the USB storage device itself The file is saved as endpoint ID name of endpoint date time MP4 for example 0011D_XT_2013_05_01_10_30 MP4 For more information on how...

Page 51: ...yed to control the audio output and input Navigation Blocking Video From the Scopia XT Series on page 51 Moving the Camera s Position on page 52 Adjusting the Volume on page 54 Muting the Microphone P...

Page 52: ...ngle and zoom to include all people present in the room in the video You can do this procedure from the endpoint itself or from the XT Series web interface You can control and include more than one HD...

Page 53: ...he endpoint s main menu select Control Camera and press ok menu During a videoconference press ok menu to access the videoconference menu Figure 37 Controlling your camera on page 53 and then select C...

Page 54: ...ving a call and during a videoconference To change the default speaker volume perform the procedure in this section You can do this procedure from the endpoint itself or from the XT Series web interfa...

Page 55: ...icrophone Pod in your room if you do not want participants at the remote site to hear you by doing one of the following Press the Mute key on the XT Remote Control Unit or press the Mute button on the...

Page 56: ...e meeting participants Video layouts of your XT Series depend on whether it uses one or two monitors You can change the video layouts on your XT Series during a call to optimize your videoconferencing...

Page 57: ...oth the participants video local and remote and presentation local or remote in different windows with the system menus displayed transparently Figure 41 Available video and content example When you a...

Page 58: ...e Call on page 61 Important You can use PIP PaP or PoP views only if your system administrator has configured them in your XT Codec Unit Selecting your Video Layout with Two Monitors About this task A...

Page 59: ...monitors show the available video and presentation local and remote according to the selected monitor configuration described below You can further arrange the monitor layouts and content by using Lay...

Page 60: ...The audio is automatically enabled on HD1 HD1 Present HD2 Menu Video Rx HD1 shows the presentation local or remote if available HD2 shows the system menus the received video and the local video in a s...

Page 61: ...nging the Video Layout from the Scopia XT Series MCU Edition on page 73 For more information about video layouts in point to point calls see About Video Layouts on page 56 Important You can use PIP Pa...

Page 62: ...the screen and the local presentation in the small image Access the In call menu by pressing ok menu on the XT Remote Control Unit and then select Layouts Alternatively press and hold the Layouts key...

Page 63: ...re that allows to easily connect a PC laptop to the DVI connector of the XT Codec Unit and immediately display a presentation or any other PC content on the monitors see Start Sharing Content Automati...

Page 64: ...o the DVI IN socket of the XT Codec Unit b Connect a VGA cable to the adapter This cable is not supplied with the system c Connect the VGA cable to the PC Laptop VGA out socket 2 Connect the computer...

Page 65: ...ns and refresh frequencies This procedure assumes computers running Microsoft Windows Procedure 1 From the Windows Control Panel navigate to the screen resolution settings 2 Select the desired screen...

Page 66: ...75 60 72 75 VGA 640x480 72 75 72 75 5 Select Apply Start Sharing Content Automatically About this task By default your XT Series automatically starts presenting PC content on the monitors to others i...

Page 67: ...t 3 From the web interface only select Save Sharing Content in the Local Conference Room About this task You can share the content of your computer screen with other participants in the local conferen...

Page 68: ...Select to enable audio from all sources HD1 HD2 digital and analog audio HD1 Digital audio Analog audio Select to enable only HD1 digital and analog audio Procedure 1 If your XT Series is configured t...

Page 69: ...Selecting the Computer Display Resolution on page 65 for detailed information Connect your computer to the DVI I connector of the XT Codec Unit as described in Connecting a Computer to the Scopia XT...

Page 70: ...Figure 50 In call menu 2 Repeat the previous step to stop sharing the presentation User Guide for Scopia XT5000 Series Version 3 2 During Your Videoconference 70...

Page 71: ...ferences license required Scopia XT5000 Series Yes Scopia XT1200 Yes Scopia XT Executive Yes Scopia XT4000 Series No Navigation Starting a Locally Hosted Videoconference on page 71 Hiding your Video a...

Page 72: ...f a call For example you may be able to dial 8 before the videoconference number for a lower bandwidth call or 6 for an audio only call For more information on the dial plan in your organization conta...

Page 73: ...ock your local video and replace it with a system generated image if you still want your video to appear in the layout and other participants to hear your audio For details see Blocking Video From the...

Page 74: ...onferences seeModerating a Hosted Videoconference on page 75 and Moderating a Videoconference Hosted by Another Scopia XT Series on page 77 The Scopia XT Series has a number of available video layouts...

Page 75: ...nferences with 2 9 participants on page 74 Figure 54 Changing the video layout from the endpoint From the XT Series web interface select Meeting Call Settings Display Figure 55 Changing the video layo...

Page 76: ...u begin Start the videoconference and invite participants as described in Starting a Locally Hosted Videoconference on page 71 Procedure 1 Access the active videoconference From the XT Series web inte...

Page 77: ...t to disconnect the selected endpoint c To view detailed information about an endpoint in the videoconference such as it s name dialing number and call rate From the XT Series web interface select Dia...

Page 78: ...243 and your Scopia XT Series does not have a built in MCU the Meeting option in the in call menu is not available see Figure 45 In Call menu on page 62 Procedure 1 Access the active videoconference...

Page 79: ...rence About this task If you are hosting a conference you can end the meeting and disconnect all endpoints in the videoconference To disconnect a specific endpoint only see Moderating a Hosted Videoco...

Page 80: ...mit is reached and you can select one of the following Figure 62 Meeting Duration Alert End Meeting to immediately end the call Do Not Limit to remove the time limit Snooze to postpone the reminder an...

Page 81: ...ngs such as the language displayed on the interface If set you are required to enter this code before viewing or modifying any basic settings You can do this procedure from the endpoint itself or from...

Page 82: ...t time you are required access basic settings Setting Call Answering Preferences About this task This procedure describes how to define your preferences when receiving calls By default the endpoint ne...

Page 83: ...ation about another incoming call allowing you to accept it When you are already in a call and accept an incoming call the built in MCU is activated adding the caller to a videoconference 3 Optional E...

Page 84: ...ls About this task If you do not want to answer incoming calls you can configure the Scopia XT Series to block all incoming calls by enabling Do Not Disturb DND When the Do Not Disturb feature is enab...

Page 85: ...rb on page 85 To disable select Turn off Do not disturb from the endpoint s main menu and press ok menu Figure 66 Enabling Do Not Disturb Procedure 1 Access the call settings as follows From the XT Se...

Page 86: ...igured in this way the system sends a pre defined image to the remote endpoint The icon appears on your display indicating that the remote endpoint no longer receives video from your local endpoint Al...

Page 87: ...Screen Saver About this task The screen saver helps protect your monitor from burn in without switching it off Your administrator may have configured the screen saver to start automatically when Scopi...

Page 88: ...k When contacting customer support or your system administrator you may need to provide information about the system This procedure describes how to view the following system information Software vers...

Page 89: ...press ok menu and select Stats Configure About Figure 69 Viewing system information 2 To view additional system information such as IP addresses and the gatekeeper s registration status from the endpo...

Page 90: ...t in a call you can set the refresh frequency of the monitor display Set to 50 Hz by pressing then 5 Set to 60 Hz by pressing then 6 Problem The system displays a blank screen Solution Verify the powe...

Page 91: ...a XT Series 1 Access the monitor settings as follows From the endpoint s main menu select Configure Advanced I O connections Monitor Graphic Adjustments From the XT Series web interface select Adminis...

Page 92: ...know that you should replace the battery Half charged Battery Low Battery Solution If the battery power is not low configure the XT Remote Control Unit code on the XT Codec Unit to the same number th...

Page 93: ...Advanced Settings to Yes 3 Press the Back key on the XT Remote Control Unit 4 Select Advanced 5 Enter your four digit PIN code and press ok menu The default PIN code is 1234 6 Select Utilities Restor...

Page 94: ...ons can occur due to electromagnetic interference EMI caused by other devices such as cellular phones Solution Avoid using your cellular phones during your meeting to avoid electromagnetic interferenc...

Page 95: ...NTSC It is four times the resolution of CIF and is most widespread as the standard analog TV resolution 4SIF 4SIF describes a video resolution of 704 x 480 pixels NTSC or 704 x 576 PAL This is often a...

Page 96: ...when a lecturer is speaking and there is very little motion In video recordings the bitrate determines the file size for each minute of recording Call Control See Signaling on page 107 Cascaded Video...

Page 97: ...in the organization s LDAP directory as associated exclusively with this user Dial Plan A dial plan defines various dial prefixes to determine the characteristics of a call For example dial 8 before a...

Page 98: ...obile device endpoints like Scopia Mobile room systems like XT Series and telepresence systems like Scopia XT Telepresence Endpoint Alias See Alias on page 95 FEC Forward Error Correction FEC is a pro...

Page 99: ...o H 323 calls by resolving dial strings H 323 alias or URI into the IP address of an endpoint and handles the initial connection of calls Gatekeepers also implement the dial plan of an organization by...

Page 100: ...ed to negotiate call parameters between endpoints and can control a remote endpoint from your local endpoint It is part of the H 323 set of protocols H 261 H 261 is an older protocol used to compress...

Page 101: ...in videoconferencing requires that both the sender and receiver s endpoints support it This is different from SVC which is an adaptive technology working to improve quality even when only one side sup...

Page 102: ...browser access to the web interface of many Scopia Solution products Image Resolution See Resolution on page 106 kbps Kilobits per second kbps is the standard unit to measure bitrate measuring the th...

Page 103: ...re a single set of addresses A distributed deployment places these components in different locations often connected via a VPN Management Management refers to the administration messages sent between...

Page 104: ...twork This value must remain consistent for all network components including servers like the MCU and Scopia Desktop Server endpoints like XT Series and other network devices like LDAP servers and net...

Page 105: ...PiP Video Layout The PiP Picture In Picture view shows a video image in the main screen with an additional smaller image overlapping in the corner Typically a remote presentation is displayed in the...

Page 106: ...es video quality but typically requires higher bandwidth and more computing power Techniques like SVC H 264 High Profile and FEC reduce bandwidth usage by compressing the data to a smaller footprint a...

Page 107: ...network device by adding another identical device one or more to your existing deployment In contrast a non scalable solution would require replacing existing components to increase capacity SD Standa...

Page 108: ...gistrar on page 106 Single Sign On Single Sign On SSO automatically uses your network login and password to access different enterprise systems Using SSO you do not need to separately login to each sy...

Page 109: ...er s public internet address SVC SVC extends the H 264 codec standard to dramatically increases error resiliency and video quality without the need for higher bandwidth It is especially effective over...

Page 110: ...TLS TLS enables network devices to communicate securely by exchanging certificates to provide authentication of the devices and encryption of the communication between them Transcoding Transcoding is...

Page 111: ...me sent when the received video is corrupted by packet loss In response to a VFU request the broadcasting endpoint sends a new intra frame to serve as the baseline for the ongoing video stream Video L...

Page 112: ...A Scopia Desktop webcast becomes available when a participant in the videoconference enables the streaming feature To invite users to the webcast one of the participants attending the Scopia Desktop v...

Page 113: ...ver IP and wireless networks We offer end to end visual communications that help businesses collaborate more efficiently Together Radvision and Avaya are propelling the unified communications evolutio...

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