EN
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5
2.
Support
Did you know that Qubino offers Z-Wave devices with 100 % quality control guaranteed throughout the
production process? Every single unit is tested and examined before being approved for sale
–
a truly
unique pledge in the industry.
Why is this important?
Every device has a dedicated serial number and part number, which is assigned to the device only after it
goes through a strict testing procedure.
Our support policy advises that every customer receives an answer within 24 hours during working days.
Go to our support website
https://support.qubino.com/support/home
and open a new support ticket.
By telling us the product's unique serial number and part number, we will automatically review the
production log file containing device parameters and information. This allows us to immediately identify
and address issues, giving you the best customer support.
Based on customer and business partner feedback, we are
proud to boast Qubino’s support team as the
best and fastest on the market. If you do not find the answers to your questions in this document, please
contact us. We will try to help you as soon as possible.
