Chapter 4: Contacting Quantum
78
StorNext M660 Metadata Appliance Hardware Guide
Getting More
Information or Help
StorageCare™, Quantum’s comprehensive service approach, leverages
advanced data access and diagnostics technologies with cross-
environment, multi-vendor expertise to resolve backup issues faster and
at lower cost.
Accelerate service issue resolution with these exclusive Quantum
StorageCare services:
•
Service and Support Website
- Register products, license software,
browse Quantum Learning courses, check backup software and
operating system support, and locate manuals, FAQs, firmware
downloads, product updates and more in one convenient location.
Benefit today at:
http://www.quantum.com/ServiceandSupport/Index.aspx
•
eSupport
- Submit online service requests, update contact
information, add attachments, and receive status updates via email.
Online Service accounts are free from Quantum. That account can
also be used to access Quantum’s Knowledge Base, a
comprehensive repository of product support information. Sign up
today at:
http://www.quantum.com/osr
For further assistance, or if training is desired, contact the Quantum
Customer Support Center:
Worldwide End-User
Product Warranty
For more information on the Quantum Worldwide End-User Standard
Limited Product Warranty:
United States
1-800-284-5101 (toll free)
+1-720-249-5700
EMEA
+800-7826-8888 (toll free)
+49-6131-3241-1164
APAC
+800-7826-8887 (toll free)
+603-7953-3010
For worldwide support:
http://www.quantum.com/ServiceandSupport/Index.aspx
