Troubleshooting
Quantum DXi6900-S Installation Guide
70
Problem
Corrective Action
You are unable to log on to the remote
management console using a laptop
connected to the DXi6900-S.
Make sure the laptop is connected to Ethernet port 1 on the
DXi6900-S and that the network settings on the laptop are
properly configured (see Accessing the Service Menu
). Make sure to wait at least 30 minutes after turning on
the system before attempting to log on.
Make sure you are using the correct IP to open the remote
management console. After attaching to a customer network, you
need to use the IP entered during Network Configuration (see
Getting Started Wizard: Network
).
Try a different Ethernet cable.
The following message displays when you log
on to the remote management console:
There
are service tickets that require attention.
Click
OK
to display the
Service Tickets
page, or navigate to the
Alerts > Service Tickets
page. Click a ticket number to view
details about the service ticket. Perform any suggested steps
listed in the ticket details.
The
Home
page does not display the
expected total
Disk Capacity
.
Make sure the storage capacity license is installed (see Installing
the Capacity License
).