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Quadra-Fire • TOPAZ-MBK-IPI, TOPAZD-PMH-IPI, TOPAZD-MBK-IPI, TOPAZD-CSB-IPI Owner’s Manual • 2341-981_R4 • 10/15
5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
ISSUE
SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. As the appliance warms,
this condensation will disappear.
Blue flames
This is a result of normal operation and the flames will begin to yellow as the appliance
is allowed to burn for 20 to 40 minutes.
Odor from appliance
When first operated, this appliance may release an odor for the first several hours.
This is caused by the curing of the paint and the burning off of any oils remaining from
manufacturing. If appliance has not been used for some time, dust can build up and
cause an odor.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be
cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the
manufacturing process. A non-abrasive cleaner such as gas appliance cleaner may be
necessary. See your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down,
similar to the sound produced by a furnace or heating duct. This noise does not affect
the operation or longevity of the appliance.
Contact your dealer
for additional information regarding operation and troubleshooting. Visit www.quadra-fire.com to
locate a dealer.
