Troubleshooting
299
14.
Troubleshooting
This chapter describes how to perform troubleshooting of software. Hardware
troubleshooting is described in the chapter 6, Quick Maintenance in the
14.1.
Fault Isolation Methodology
This section presents the basic methodology used to quickly locate faults within the storage
system.
14.1.1.
Basic Steps
The basic fault isolation steps are listed below:
Gather fault information, including using system LEDs. Please refer to the chapter 5,
Description of LEDs and Buttons in the
XCubeSAN Hardware Owner’s Manual
Review event logs. Please refer to the chapter 13.1,
chapter.
Determine where the fault is occurring in the system. If the fault is occurring from
hardware, please refer to the chapter 6, Quick Maintenance in the
If required, isolate the fault to a disk drive, configuration, or system. Please refer to the
chapter 14.1.3,
If all troubleshooting steps are inconclusive, please contact support for help.
14.1.2.
Stopping I/O
When troubleshooting disk drive and connectivity faults, it’s necessary to stop I/O to the
affected volume data from all hosts and remote systems as a data protection precaution.
As an additional data protection precaution, it is helpful to conduct regularly scheduled
backups of your data.
Summary of Contents for XCubeSAN XS5224D
Page 71: ...SANOS User Interface 49 nnnnn RPM Power Supply Local PSU n status Reset to Default Yes No...
Page 99: ...System Settings 77 Figure 6 14 System Information...
Page 315: ...Monitoring 293 Figure 13 5 Hardware Monitoring...
Page 327: ...Support and Other Resources 305 Figure 15 1 Download Service Package in the SANOS UI...
Page 331: ...Support and Other Resources 309...