Qsan Technology XCubeFAS 3126 Hardware Manual Download

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XCubeFAS 3126

Hardware Manual

Support and Other Resources

Official

Document

You must use terminal software such as HyperTerminal or Putty to open the console after
the connection is made.

INFORMATION

For more information about terminal software, please refer to

HyperTerminal:

http://www.hilgraeve.com/hyperterminal/

PuTTY:

http://www.putty.org/

Here we first demonstrate HyperTerminal. The console settings are on the following.

Baud rate: 115200, 8 data bit, no parity, 1 stop bit, and no flow control

Terminal type: vt100

Summary of Contents for XCubeFAS 3126

Page 1: ...XCubeFAS 3126 Hardware Manual September 2021 ...

Page 2: ...gistered trademarks of Microsoft Corporation in the United States and or other countries Linux is a trademark of Linus Torvalds in the United States and or other countries UNIX is a registered trademark of The Open Group in the United States and other countries Mac and OS X are trademarks of Apple Inc registered in the U S and other countries Java and all Java based trademarks and logos are tradem...

Page 3: ...nts xiv Technical Support xv Information Tip and Caution xv Conventions xvi 1 Product Overview 1 1 1 Introduction to XCubeFAS Series 1 1 2 Hardware Specifications 1 1 3 Package Contents 4 2 System Components Overview 5 2 1 Front Panel 5 2 2 Rear Panel 9 2 3 Power Supply Units 12 2 4 Cache to Flash Memory Protection 14 2 5 Optional Host Cards 17 3 Installing the System Hardware 25 3 1 Installation ...

Page 4: ...38 3 12 Optional Wake on LAN 38 4 Quick Maintenance 39 4 1 Removing Installing Controller Module 39 4 2 Installing Optional Memory Modules 42 4 3 Removing Installing Power Supply Unit 45 4 4 Removing Installing Fan Module 48 4 5 Removing Installing Cache to Flash Module 52 4 6 Removing Installing Optional Host Cards 55 5 Deployment Types and Cabling 59 5 1 Deployment Types 59 5 2 Cabling the Syste...

Page 5: ...6 Figure 2 12 Host Card Installation Slots 18 Figure 2 13 2 port 32Gb Fibre Channel Host Card SFP28 LEDs 19 Figure 2 14 4 port 16Gb Fibre Channel Host Card SFP LEDs 20 Figure 2 15 2 port 16Gb Fibre Channel Host Card SFP LEDs 21 Figure 2 16 2 port 25GbE iSCSI Host Card SFP28 LEDs 22 Figure 2 17 4 port 10GbE iSCSI Host Card SFP LEDs 23 Figure 2 18 2 port 10GBASE T iSCSI Host Card RJ45 LEDs 24 Figure...

Page 6: ...Successfully 41 Figure 4 3 Change Operation Mode to Dual Controller 41 Figure 4 4 Memory Module Slot Number 43 Figure 4 5 PSU Failure Warning 45 Figure 4 6 Mechanical Components of the PSU 46 Figure 4 7 Removing the Power Supply Unit 47 Figure 4 8 Installing the Power Supply Unit 47 Figure 4 9 PSU Installed Successfully 48 Figure 4 10 Location of Each Fan Module 49 Figure 4 11 Fan Module Failed Wa...

Page 7: ...Cards 58 Figure 5 1 One Host One XCubeFAS Single Path 60 Figure 5 2 One Host One HBA Two Switches One XCubeFAS Dual Path 61 Figure 5 3 Two Hosts One HBA per Host Two Switches One XCubeFAS Dual Path 62 Figure 6 1 Download Service Package 64 Figure 6 2 Appearance of a Console Cable 65 Figure 6 3 Connect the Console Cable 65 Figure 6 4 The Procedures of Setup Serial Console by HyperTerminal 67 Figure...

Page 8: ...f Flash Module LEDs and Button 17 Table 2 14 Host Card Installation Slots of a Controller 18 Table 2 15 Descriptions of 2 port 32Gb Fibre Channel Host Card SFP28 LEDs 19 Table 2 16 Descriptions of 4 port 16Gb Fibre Channel Host Card SFP LEDs 20 Table 2 17 Descriptions of 2 port 16Gb Fibre Channel Host Card SFP LEDs 21 Table 2 18 Descriptions of 2 port 25GbE iSCSI Host Card SFP28 LEDs 22 Table 2 19...

Page 9: ...ice or obligation All statements information and recommendations in this document do not constitute a warranty of any kind express or implied Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee...

Page 10: ... this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation この装置はクラス A 情報技術装置ですこの装置を家庭環境で使用すると電波妨害を引き起こすことがありますこの場合には使用者が適切な対策を講ずるよう要求されることがあります VCC1 A 警告這是甲類的資訊產品在居住的環境中使用時可能會造成射頻干擾在這種情況下使用者會被要求採取某些適當的對策 CE Statement This device has been shown to be in compliance with and was tested in...

Page 11: ...plate ratings should be used when addressing this concern 5 Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit e g use of power strips CAUTION The main purpose of the system left and right ears are for 19 rack use only Do NOT use those ears to carry or tran...

Page 12: ...XPLOSION SI LA BATTERIE EST REMPLACEE PAR UNE BATTERIE DE TYPE INCORRECT METTRE AU REBUT LES BATTERIES USAGEES CONFORMEMENT AUX INSTRUCTIONS VORSICHT German Explosionsgefahr bei unsachgemasem Austausch der Batterie Entsorgung gebrauchter Batterien nach Anleitung ADVERTENCIA Spanish Las baterias pueden explotar si no se manipulan de forma apropiada No desmonte ni tire las baterias al fuego Siga las...

Page 13: ...s defined where both these conditions apply Access can only be gained by service persons or by users who have been instructed about the reasons for the restrictions applied to the location and about any precautions that shall be taken Access is through the use of a tool or lock and key or other means of security and is controlled by the authority responsible for the location Warning Electric shock...

Page 14: ...anty for QSAN branded hardware products System hardware and peripheral product s 3 years limited warranty from date of original purchase Battery Backup Module or super capacitor module applies for cache to flash module 1 year limited warranty from date of original purchase For more detail warranty policy please refer to QSAN official web site https www qsan com warranty ...

Page 15: ...s network administration storage system installation and configuration storage area network management and relevant protocols CAUTION Do NOT attempt to service change disassemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel Please always follow the instructions in this owner...

Page 16: ...9 30 18 00 Monday Friday UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summer time 09 30 01 00 Via Email support qsan com Information Tip and Caution This manual uses the following symbols to draw attention to important safety and operational information INFORMATION INFORMATION provides useful knowledge definition or terminology for reference TIP TIP prov...

Page 17: ...els Example Click the OK button Italic Indicates a variable which is a placeholder for actual text provided by the user or system Example copy source file target file square brackets Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either a or b vertical bar Indicates that you ...

Page 18: ... is composed of system hardware and the XEVO operating system the system hardware is a modular design and FRU Field Replacement Unit optimized All the hardware modules are inside the rack mount chassis including system controllers front panel rear panel redundant power supply units and fan modules cache to flash modules and expansion slots for optional Fibre Channel or Ethernet high speed host car...

Page 19: ...roller Single upgradable controller Processor Intel Xeon scalable 6 core processor Memory per Controller DDR4 ECC 16GB RDIMM up to 384GB six DIMM slots insert two DIMMs or more will boost performance Host Connectivity per Controller Optional Host Cards at Slot 1 PCIe Gen3 x 8 2 x 32Gb FC SFP28 ports 4 x 16Gb FC SFP ports 2 x 16Gb FC SFP ports 2 x 25GbE iSCSI SFP28 ports 4 x 10GbE iSCSI SFP ports 2...

Page 20: ...ller Drive Type 2 5 U 2 SFF 8639 Dual port NVMe SSD 2 5 U 2 SFF 8639 Single port NVMe SSD Expansion Capabilities Max Drives Supported 26 Dimension H x W x D 19 Rack mount 132 x 438 x 645 mm Memory Protection Cache to Flash module LCM LCD Module USB LCM optional Power Supply 800W 1 1 redundant 80 PLUS Platinum Fan Module per Controller 4 redundant fan modules Temperature Operating temperature 0 C t...

Page 21: ... Package Contents Following list are the package contents for the XCubeFAS series models To learn more details of package contents please refer to XCubeFAS Quick Installation Guide System Chassis x1 Disk Drive Trays XF3126 3U 26 bay U 2 SFF 8639 2 5 Disk Drive Tray x26 Rail Kit AC Power Cords x2 RS 232 Console Cable Screws Pack for Disk Drives Quick Installation Guide ...

Page 22: ...nt Panel In this session we will describe the system controls and indicators disk drive numbering and the disk drive LEDs in the front panel 2 1 1 System Controls and Indicators The XCubeFAS Series features a unique design the system controls and indicators are located on the right ear The system controls and indicators module integrates functional buttons and system state indicators which can be ...

Page 23: ...stem Blinking White The system is in the stage of boot or shutdown Off The system is shutdown 2 UID Button LED UID Unique Identifier button Press the button one time to turn it ON press it again to turn it OFF UID Unique Identifier LED Press the button to turn it ON and press it again to turn it OFF Solid Blue The system has been identified Off The system has not been identified 3 Enclosure Access...

Page 24: ... Disk Drive Numbering The figure below illustrates the disk drive numbers in multiple rows from top to bottom and left to right If you want to check the disk drive numbering rule while installing the disk drives into the system the disk drive numbering is printed on the lower part of the system front Please refer to the chapter 3 2 Installing Disk Drives into the Trays to insert the disk drives in...

Page 25: ... 2 2 Descriptions of Disk Drive LEDs NUMBER DESCRIPTION DEFINITION 1 Disk Drive Power LED Solid Blue The disk drive is inserted and no data access Blinking Blue The disk drive is accessing data Off There is no disk drive inserted 2 Disk Drive Status LED Solid Amber When system is booting Only for XF3126D There is disk drive error Blinking Amber interval of 0 5 sec The disk drive is rebuilding Blin...

Page 26: ... location of the key components and modules in the rear panel The following content outlines the detail of the rear panel and components 2 2 1 Rear Panel Layout Figures and the table below illustrate the system rear panel layout Figure 2 4 Rear Panel Layout Table 2 3 Rear Panel Layout ITEM NUMBER DESCRIPTION 1 Power Supply Unit 1 2 Power Supply Unit 2 3 Controller Module 1 4 Controller Module 2 ...

Page 27: ...oving Installing Controller Module to maintain the controller module Controller Status LED Dirty Cache LED Master Slave LED Unique Identifier LED Figure 2 5 Components of Controller Module Table 2 4 Description of Controller Module Components ITEM NUMBER DESCRIPTION 1 10GbE iSCSI SFP Port 1 2 10GbE iSCSI SFP Port 2 3 Management Port 4 USB Port 1 5 Console Port 3 5mm jack to RS232 1 6 Service Port ...

Page 28: ...at comes with the UPS Then set up the shutdown values for when the power goes out 3 Press the button for 3 seconds to progress reset to defaults and force a reboot The default settings are Reset Management Port IP address to DHCP and then fix IP address 169 254 1 234 16 Reset admin s Password to 1234 Reset System Name to model name plus the last 6 digits of serial number For example XF2026 123456 ...

Page 29: ...g Orange Data is accessing 5 Controller Status LED Solid Green Controller status is normal Solid Red System is booting or the controller is failed 6 Master Slave LED only for dual controllers Solid Green This is the Master controller Off This is the Slave controller 7 Dirty Cache LED Amber Data on the cache is waiting for being flushed to disks Off There is no data on the cache 8 UID Unique Identi...

Page 30: ...eserved www qsan com Official Document 13 Figure 2 7 Location of the Power Supply Unit Table 2 6 Location of the Power Supply Unit ITEM NUMBER DESCRIPTION 1 PSU 1 2 PSU 2 Please refer to the following for the definition of component and LED behavior Figure 2 8 Components of the Power Supply Unit ...

Page 31: ... is on Solid Amber There is critical event caused shutdown Blinking Amber There are PSU warning events including high temperature high power high current slow fan or under input voltage 2 4 Cache to Flash Memory Protection In the event of power loss the I O cache data stored in the volatile memory will be lost this can cause data inconsistency especially in database applications The system can pro...

Page 32: ...and side from the rear of the chassis Images and tables below illustrate the location and mechanical components of the cache to flash modules Please refer to the chapter 4 5 Removing Installing Cache to Flash Module to maintain the Cache to Flash module Figure 2 9 Location of the Cache to Flash Module Table 2 9 Components of Cache to Flash Modules ITEM NUMBER DESCRIPTION 1 Slot for Cache to Flash ...

Page 33: ...memory RAM to flash module M 2 PCI Express interface flash module is selected for better performance and less power consumption In Cache to Flash recovery phase BIOS will check C2F flag status If C2F flag is ON I O cache data will be recovered from the M 2 flash module and then continue normal booting If C2F flag is OFF the normal booting process continues Compared with traditional BBM solution of...

Page 34: ...g Blue and Amber Interlaced The system is not initialized and is waiting for detection and initialization The data is writing to the C2F module Writing back the data from C2F module Solid Amber The flash module is failed or wrong PCIe connection speed CAUTION The flash module of Cache to Flash is hot swappable because it is a PCIe device For more information about Cache to Flash modules please ref...

Page 35: ...iew of the host card installation slots Figure 2 12 Host Card Installation Slots Table 2 11 Host Card Installation Slots of a Controller ITEM NUMBER DESCRIPTION 1 Host Card Slot 1 host card is an optional part 2 Host Card Slot 2 host card is an optional part CAUTION You must remove the controller module from the system chassis before starting the host card removing installing procedures Host card ...

Page 36: ...DESCRIPTION DEFINITION 1 Activity LED Solid Green Asserted when the link is established Link OK without I O Blinking Green Asserted when the link is established and packets are being transmitted along with any receive activity Access Off No link is detected or link fails 2 Speed LED Solid Blue Asserted when a 32G link is established and maintained Solid Amber Asserted when a 16G link is establishe...

Page 37: ...CRIPTION DEFINITION 1 Activity LED Solid Green Asserted when the link is established Link OK without I O Blinking Green Asserted when the link is established and packets are being transmitted along with any receive activity Access Off No link is detected or link fails 2 Speed LED Solid Blue Asserted when a 16G link is established and maintained Solid Amber Asserted when an 8G link is established a...

Page 38: ...CRIPTION DEFINITION 1 Activity LED Solid Green Asserted when the link is established Link OK without I O Blinking Green Asserted when the link is established and packets are being transmitted along with any receive activity Access Off No link is detected or link fails 2 Speed LED Solid Blue Asserted when a 16G link is established and maintained Solid Amber Asserted when an 8G link is established a...

Page 39: ...scriptions of 2 port 25GbE iSCSI Host Card SFP28 LEDs NUMBER DESCRIPTION DEFINITION 1 Activity LED Blinking Green Asserted when the link is established and packets are being transmitted along with any receive activity Access Off No link is detected or link fails 2 Speed LED Solid Blue Asserted when a 25G link is established and maintained Solid Amber Asserted when not a 25G link is established and...

Page 40: ...escriptions of 4 port 10GbE iSCSI Host Card SFP LEDs NUMBER DESCRIPTION DEFINITION 1 Activity LED Blinking Green Asserted when the link is established and packets are being transmitted along with any receive activity Access Off No link is detected or link fails 2 Speed LED Solid Blue Asserted when a 10G link is established and maintained Solid Amber Asserted when a 1G link is established and maint...

Page 41: ...7 Descriptions of 2 port 10GBASE T iSCSI Host Card RJ45 LEDs NUMBER DESCRIPTION DEFINITION 1 Access LED Blinking Green Asserted when the link is established and packets are being transmitted along with any receive activity Access Off No link is detected or link fails 2 Speed LED Solid Green Asserted when a 10G link is established and maintained Solid Amber Asserted when a 1G link is established an...

Page 42: ... installation and initial configuration you can perform the steps in the following checklist in order Table 3 1 Installation Checklist STEP TASK WHERE TO FIND THE DETAIL PROCEDURE 1 Installing disk drives into the trays Chapter 3 2 2 Installing the slide rails Chapter 3 3 3 Installing the trays into the system Chapter 3 4 4 Connecting the system to a host Chapter 3 5 5 Connecting power cords Chapt...

Page 43: ...AN Chapter 3 12 3 2 Installing Disk Drives into the Trays Open the storage box the first step you have to install the disk drive This section describes how to remove and install the disk drive into the tray Please refer to the chapter 3 4 Installing the Trays into the System after installing the slide rails TIP Please insert any one of the first four hard drives the event log can be saved and disp...

Page 44: ...lock the Disk Drive Tray and Remove from the System The standard position of the disk drive tray is locked to prevent damage during transport You must unlock disk drive trays before starting to install drives into the system chassis The following content is the detailed steps for removing a disk drive tray from the system 1 Unlock release button lock shift the lock from left to right 2 Procedure o...

Page 45: ...e system 1 Hold the carrier handle and pull the disk drive tray out until it is free of the disk drive bay 2 Repeat steps above for another empty disk drive trays that you would like to remove Figure 3 3 Hold the Carrier Handle and Pull out the Disk Drive Tray SFF Installing a Disk Drive into a Tray Following contents and figures are detail steps of installing a disk drive into the tray 1 For inst...

Page 46: ...sk drive within the tray Figure 3 4 Align a Disk Drive Install into a Tray SFF to SFF 3 3 Installing the Slide Rails After installing the disk drive into the tray you can mount the system chassis into a rack with slide rails and then insert the trays into the system This section describes how to install the slide rail and put it on the cabinet CAUTION The populated storage system can be very heavy...

Page 47: ...e system after the system chassis is mounted in the rack Doing this can reduce the loading of the overall weight when you mount the system chassis in the rack Installing the Slide Rails 1 Take the slide rails from the carton Pull the inner rail out and slide the intermediate rail back Figure 3 5 First Step of the Slide Rails Installation 2 Install the inner rail onto the chassis ...

Page 48: ...nology Inc All rights reserved www qsan com Official Document 31 Figure 3 6 Second Step of the Slide Sails Installation 3 Install the outer rail bracket assembly to the frame Repeat this installation step for the other side Figure 3 7 Third Step of the Slide Rails Installation ...

Page 49: ...n the chassis ear Figure 3 8 Fourth Step of the Slide Sails Installation 3 4 Installing the Trays into the System Before installing please check if the carrier handle is at the open position The following procedure is for installing a tray into SFF systems The following content and images are detailed steps for installing a tray into the system 1 Align a disk drive with the tray to the empty bay y...

Page 50: ...in next system boot up Otherwise the event logs cannot be saved 3 5 Connecting the System to a Host Each controller of XF3126 is equipped with a 1Gb BASE T RJ45 management port and two onboard 10GbE iSCSI SFP ports for data host connection The management port can be accessed to the Web based XEVO management system The figure below is an example of the wiring from the management port and data port ...

Page 51: ...e system for the first time please make sure following tasks are done 1 Check the power cord type The power cords for the system will vary depending on your country region 2 Power cord ratings 100 127V 10A 200 240 V 5A CAUTION The power cord rating is the minimum requirement The rating of the power cord that you purchase must equal to or higher than the minimum requirement to ensure the system saf...

Page 52: ...lowing figure illustrates where to connect the power cords Figure 3 11 The Location of Connecting Power Cords 3 7 Powering ON the System After connecting the power cord check the connection cables connecting the management port and data port to the network and then press the power button once to power on The following figure illustrates where the power button Figure 3 12 Press the Power Button One...

Page 53: ...please download the XFinder utility This will hunt the network for your new system and allow you to access it via the XEVO GUI For more information about discovering your system and the initial configuration please refer to the chapter 3 Getting Started in the XCubeFAS XEVO Software Manual 3 9 Powering OFF the System To power off the system stop all I O from all hosts to the system There are two w...

Page 54: ...m please check the supported UPS interfaces and communication types 2 Supported types UPS via SNMP Serial UPS with COM port and USB UPS 3 Communication types network UPS via SNMP Serial UPS with COM port and USB UPS Serial communication is the only supported type 4 Connect the UPS to the XCubeFAS 5 The following image is the location for the UPS connection via COM port Figure 3 15 Location for the...

Page 55: ...owing procedures are for the USB LCM connection 6 Connect the USB LCM to the female side of the USB extension cable 7 Connect the male side of the USB extension cable to the USB port on the system front pillar To learn more how to use USB LCM please refer to the chapter 3 4 Accessing the Management USB LCM in the XCubeFAS XEVO Software Manual 3 12 Optional Wake on LAN You can power on the system r...

Page 56: ...f removing installing the controller module when encountering problems Removing the Controller Module CAUTION The controller module is heavy and fragile please use both hands while installing removing or carrying the controller module Recommended place for removing the controller module the system is in a well secured rack or on a stable surface If you see that the controller is empty in red box i...

Page 57: ...chassis Installing the Controller Module The following content and images are the detail steps of installing the controller module into the system chassis 1 Make sure the position of the release lever of the controller is at downward 2 Align and place the controller to the empty controller slot 3 Push the controller module all the way into the controller slot until the position of the release leve...

Page 58: ... want to upgrade to dual controller mode Please follow the steps below 1 Remove the dummy controller cage 2 Follow the Installing the Controller Module steps in the previous section to install the second controller 3 Power on the system and connect to the XEVO UI 4 In the XEVO UI System Maintenance System Information pane change the Operation Mode to Dual Controller Figure 4 3 Change Operation Mod...

Page 59: ...ry module for your storage system please refer to the following image and table for the suggested sequence of memory module installation It is requested that the installation slot and capacity of the memory module MUST be the same for both controllers In XF3126 there are six DIMM slots for expansion of memory capacity The installation sequence for the memory module with the same capacity should be...

Page 60: ...anual Quick Maintenance 2021 QSAN Technology Inc All rights reserved www qsan com Official Document 43 Figure 4 4 Memory Module Slot Number The following table is the suggested installation sequence for optional memory module ...

Page 61: ...GB 8GB 8GB 8GB 8GB 8GB 48GB 16GB 16GB 32GB 16GB 16GB 16GB 16GB 64GB 16GB 16GB 16GB 16GB 16GB 16GB 96GB 32GB 32GB 64GB 32GB 32GB 32GB 32GB 128GB 32GB 32GB 32GB 32GB 32GB 32GB 192GB 64GB 64GB 128GB 64GB 64GB 64GB 64GB 256GB 64GB 64GB 64GB 64GB 64GB 64GB 384GB CAUTION To ensure system stability you MUST install genuine QSAN memory modules to expand the system memory size The platform does not support...

Page 62: ...ease refer to the chapter 2 3 Power Supply Units section CAUTION The power supply unit is heavy and fragile please use both hands while installing removing or carrying the controller module Recommended place for removing the controller module the system is in a well secured rack or on a stable surface If you see the PSU showing red box in the XEVO UI System Arrays or the PSU LED shows solid or bli...

Page 63: ...Table 4 2 Mechanical Components of the PSU NUMBER DESCRIPTION 1 PSU Handle 2 PSU Release Tab Before removing the PSU disconnect the power cord from the wall outlet then remove the other end that is connected to the PSU The following are detailed steps of removing a PSU from the system chassis 1 Hold the PSU handle first and then press the release tab 2 Pull out the power supply about half of the t...

Page 64: ...lowing are detailed steps of installing the PSU into the system chassis 1 Use one hand to hold one end of the power supply unit the side with release tab and handle and the other hand hold the bottom of the power supply unit then align the PSU with the empty PSU slot 2 Push the PSU all the way into the empty slot until you hear the click sound from the release tab Figure 4 8 Installing the Power S...

Page 65: ...ccessfully installed the status LED will show solid green color if no other malfunction is encountered then the Power Supply displays green box in the XEVO UI System Arrays Figure 4 9 PSU Installed Successfully 4 4 Removing Installing Fan Module XF3126 is equipped with four fan modules in the controller The images and the table below illustrate the location of fan modules ...

Page 66: ...al Quick Maintenance 2021 QSAN Technology Inc All rights reserved www qsan com Official Document 49 Figure 4 10 Location of Each Fan Module Table 4 3 Location of Each Fan Module NUMBER DESCRIPTION 1 Fan 1 3 Fan 3 4 Fan 4 6 Fan 6 ...

Page 67: ...odule and install a healthy one Figure 4 11 Fan Module Failed Warning Removing the Fan Module The following details the steps of removing the fan module from the system chassis 1 Remove the controller module first For detailed steps of removing a controller module please refer to the chapter 4 1 Removing Installing the Controller Module section 2 Remove the fan module cable and then pull out the f...

Page 68: ...ld the bottom of the module then align it with the empty slot Installation direction of system is the same 2 Push the fan module all the way into the empty slot until hear the click sound from the release tab Figure 4 13 Installing the Fan Module Confirm the Fan Module Installation If the fan module is successfully installed the Fan Module displays green box in the XEVO UI System Arrays Figure 4 1...

Page 69: ...ated and contains batteries please do not disassemble it yourself to avoid danger Navigate to the XEVO UI System Arrays and move over to the cache to flash module If the status shows Failed that means the cache to flash module is not functioning correctly and can t provide real time data protection anymore You may need to replace the cache to flash module to ensure continued protection Figure 4 15...

Page 70: ...e Installing the Cache to Flash Module The following content and images are steps for installing the cache to flash module 1 Align and place the cache to flash module to the empty slot 2 Push the cache to flash module all the way into the slot 3 Pull down the release lever until they totally parallel with the cage and then use a Phillips screw driver to tighten the screw ...

Page 71: ...ache to Flash Module Confirm the Cache to Flash Module Installation After the cache to flash module is installed you can check the status and information about cache to flash module in the XEVO UI System Arrays If the flash module and power module are properly installed the status will display Good Figure 4 18 Cache to Flash Module Installed Successfully ...

Page 72: ... Failed Port on the 10GbE iSCSI Host Card CAUTION You must remove the controller module from the system chassis before starting the host card removing installing procedures Host card can NOT hot plug in the controller module Hot plug in the host card might cause system hang up You should remove the controller module from the system chassis before removing installing host card Please DO NOT attempt...

Page 73: ...56 3 Pull the host card out until it is free from the controller cage Figure 4 20 Removing the Host Card 4 Install the dummy host card cage in the empty host card slot and tighten two screws on the top Figure 4 21 Install the Dummy Host Card Cage 5 Repeat the procedures above if there are other host cards need to be removed ...

Page 74: ...tion 2 Remove the dummy host card cage by loosening two screws of the dummy host card cage and then take dummy host card cage from controller module 3 Align the host card to the slot to be installed and then push all the way into the controller cage until hear a click sound and make sure the host card is well connected with the connector in the controller module Figure 4 22 Removing the Host Card ...

Page 75: ... will show the connection speed Figure 4 23 Connection and Status of the Host Cards CAUTION If you change the host card type in the same slot the system needs to be reset to factory default to make the host card change effective If you want to learn more about how to reset your system to factory Please refer to chapter 9 4 5 Rest to Factory Default section in the XCubeFAS XEVO Software Manual All ...

Page 76: ...ath In a dual path deployment two paths are connected from the host to the XCubeFAS system In this deployment both controllers in the system are used Because dual path deployments provide two paths to the XCubeFAS system for redundancy even in the event of device cable or power failure In dual path deployment environment disk drives must support dual paths I O dual port NVMe Host Attached In multi...

Page 77: ...ontroller direct connect enclosure configuration with one host accessing the storage One host is direct connected to the built in iSCSI ports in a single controller XCubeFAS series Figure 5 1 One Host One XCubeFAS Single Path 5 2 2 Dual Path MPIO Deployment The following images illustrate some examples of deployment types for dual controller XCubeFAS series MPIO Multipath I O configurations are de...

Page 78: ...a switches One host is connected to a dual controller XCubeFAS series Figure 5 2 One Host One HBA Two Switches One XCubeFAS Dual Path 5 2 3 Multi host Attached Cabling Deployment The following images illustrate some examples of multi host deployment types Two Hosts One HBA per Host Two Switches One XCubeFAS Dual Path The following figure shows an example of a dual controller connect enclosures con...

Page 79: ...FAS 3126 Hardware Manual Deployment Types and Cabling 2021 QSAN Technology Inc All rights reserved www qsan com Official Document 62 Figure 5 3 Two Hosts One HBA per Host Two Switches One XCubeFAS Dual Path ...

Page 80: ...QSAN Support please use the following information Via the Web https www qsan com technical_support Via Telephone 886 2 77206355 Service hours 09 30 18 00 Monday Friday UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summer time 09 30 01 00 Via Email support qsan com Information to Collect Product name model or version and serial number Operating system name...

Page 81: ...If the technical support requests you to download the Service Package please navigate in the XEVO System Maintenance System Information and then click the Download Service Package button to download Then the system will automatically generate a zip file the default download location of your web browser Figure 6 1 Download Service Package ...

Page 82: ...the procedures below to setup the online help environment for QSAN support team The following procedure will help you to setup the serial console via the console cable that is enclosed in the shipping carton The following image is the appearance of the console cable Figure 6 2 Appearance of a Console Cable Procedures to Setup the Serial Console 1 Setup the serial cable between the controller and o...

Page 83: ...rminal or Putty to open the console after the connection is made INFORMATION For more information about terminal software please refer to HyperTerminal http www hilgraeve com hyperterminal PuTTY http www putty org 3 Here we first demonstrate HyperTerminal The console settings are on the following Baud rate 115200 8 data bit no parity 1 stop bit and no flow control Terminal type vt100 ...

Page 84: ...l Support and Other Resources 2021 QSAN Technology Inc All rights reserved www qsan com Official Document 67 Figure 6 4 The Procedures of Setup Serial Console by HyperTerminal 4 If you are using PuTTY instead please refer to below ...

Page 86: ...res above Setup the Connection for Online Support Following is the procedure to setup the connection for online support via TeamViewer 1 Please download the TeamViewer from following hyper link 2 https www teamviewer com en download 3 Install TeamViewer 4 Please provide the ID password showed on the application to QSAN support team member to join the online support session 6 3 Accessing Product Up...

Page 87: ...entation Feedback QSAN is committed to providing documentation that meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to docsfeedback qsan com When submitting your feedback include the document title part number revision and publication date located on the front cover of the document ...

Page 88: ...er product sold manufactured or offered by QSAN the Product pursuant to this EULA License Grant QSAN grants to User a personal non exclusive non transferable non distributable non assignable non sub licensable license to install and use the Product pursuant to the terms of this EULA Any right beyond this EULA will not be granted Intellectual Property Right Intellectual property rights relative to ...

Page 89: ...E OF BUGS ERRORS VIRUSES OR OTHER DEFECTS IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT INDIRECT SPECIAL PUNITIVE INCIDENTAL CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT OR OTHERWISE UNDER OR IN CONNECTION WIT...

Page 90: ...ware anytime QSAN may assign its rights and obligations under this EULA to any third party without condition This EULA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connection with this EULA User agree to submit to the jurisdiction of Taiwan Shilin district...

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