QMS 1660 Operation Download Page 5

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Contents

iii

Cleaning the Outside of the Printer 4-5

5 Print Quality

Introduction .................................................................................. 5-2

About Print Resolution ................................................................ 5-2

About Print Density ...................................................................... 5-3

About Gamma Correction ........................................................... 5-4

About Halftone Types .................................................................. 5-5

6 Troubleshooting

Introduction .................................................................................. 6-2

Automatic Jam Recovery ............................................................ 6-2

Clearing Media Jams ................................................................... 6-2

Locating Print Media Jams 6-2
Clearing Front Inside Area Jams 6-4
Clearing Paper Cassette Area Jams 6-5
Clearing Front Upper Door Area Jams 6-6
Clearing Multipurpose Tray Area Jams 6-7

Status Messages .......................................................................... 6-8

Service Messages ...................................................................... 6-11

HP-GL and PCL Error Codes ..................................................... 6-12

HP-GL Error Codes 6-12
PCL Error Codes 6-12

Testing Macintosh-Printer Communication ............................. 6-13

Testing PC-Printer Communication ......................................... 6-13

Creating the Test File 6-13
Sending the Test File 6-14

Printer Problem Checklist ......................................................... 6-18

IBM PC and Compatible Computer Checklist 6-21
Apple Macintosh Checklist 6-22
Control Panel Problems 6-22

Summary of Contents for 1660

Page 1: ...QMS 1660 Print System Operation 1800357 001B...

Page 2: ...EtherTalk and LocalTalk Apple Computer Inc DEC DECnet VMS Digital Equipment Corporation Hewlett Packard HP PCL HP GL LaserJet Hewlett Packard Co IBM PC AT PC XT Token Ring International Business Machi...

Page 3: ...nsumables Introduction 2 2 Preventing Print Media Jams 2 2 Loading the 250 Sheet Paper Cassette 2 3 Loading the Multipurpose Tray 2 6 Envelopes Special Considerations 2 10 Labels Special Consideration...

Page 4: ...le Sided Printing 3 4 Cassette Chaining 3 4 Chaining Cassettes 3 5 Collating Output 3 6 Advantages of Collation 3 6 Working with Chunk Collation 3 6 Improving Collation Performance 3 7 A Note About Co...

Page 5: ...e Area Jams 6 4 Clearing Paper Cassette Area Jams 6 5 Clearing Front Upper Door Area Jams 6 6 Clearing Multipurpose Tray Area Jams 6 7 Status Messages 6 8 Service Messages 6 11 HP GL and PCL Error Cod...

Page 6: ...rint 6 27 Not All Pages Print 6 27 Orientation Problem 6 27 PostScript Error with Error Handler Enabled 6 28 Start up Page Doesn t Print 6 28 Status Page Problems 6 29 Print Reset Problems 6 29 Hard D...

Page 7: ...of Support A 2 Your QMS Vendor A 2 Your Application Vendor A 2 Q FAX A 2 The QMS Corporate Bulletin Board System A 3 CompuServe A 3 Internet A 3 QMS Customer Response Center CRC A 4 QMS National Serv...

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Page 9: ...1 Introduction In This Chapter n About this manual n Typographic conventions...

Page 10: ...w of the manual 2 Consumables Describes how to load paper in the 250 sheet cassette and multipurpose tray how to load labels and transparencies and how to replace the toner cartridge 3 Advanced Printi...

Page 11: ...scribes how to place a service call A QMS Customer Support Provides world wide product sales and support telephone numbers and describes how to communicate with QMS through the QMS Bulletin Board Comp...

Page 12: ...ING Warnings indicate the possibility of personal injury if a specific procedure is not performed exactly as described in the manual ACHTUNG Bitte halten Sie sich exakt an die im Handbuch beschriebene...

Page 13: ...2 Consumables In This Chapter n Loading paper in the 250 sheet paper cassette n Loading paper in the multipurpose tray n Loading labels n Loading transparencies n Replacing the toner cartridge...

Page 14: ...e complete information n Make sure print media is not folded or wrinkled n Do not overfill the multipurpose tray or the paper cassettes The multipurpose tray holds about 100 sheets of paper 50 transpa...

Page 15: ...assette Note The paper size must match the paper cassette size Since the paper cassette sends a paper size signal to the printer controller using the wrong size paper will cause your image to be posit...

Page 16: ...ert the paper stack into the cassette Make sure it lies flat does not exceed the top limit mark and rests under the retaining clips The cassette holds about 250 sheets of 20 lb 75 g m2 paper 4 Insert...

Page 17: ...aper cassette straight into the installation slot until it is firmly seated 6 Adjust the media stop to fit the paper size The printer delivers your output print side down to the output tray at the top...

Page 18: ...ia in the multipurpose tray For tips on how to get the best possible printing results from media other than paper see Envelopes Special Considerations Labels Special Considerations Letterhead and Memo...

Page 19: ...en the multipurpose tray The tray opens to about a 65 angle 2 Adjust the multipurpose tray extension to fit the media size You may also need to pull out the metal extension 3 Adjust the media guides t...

Page 20: ...between the media guides as far as possible into the printer making sure it doesn t exceed the limit mark on the media guide The multipurpose tray holds about 100 sheets of 20 lb 75 g m2 paper 50 tra...

Page 21: ...e tray s media entrance is lowered before inserting the media If the middle plate is raised turn the power off and back on again before inserting the media 5 Check the media guides to make sure they t...

Page 22: ...r more information on multipurpose tray size n Open the envelope flap as soon as the envelope is deposited in the output tray This prevents the flap from sealing shut due to the heat involved in the p...

Page 23: ...the left side of the tray Transparencies Special Considerations Transparencies are to be printed in the multipurpose tray Keep in mind the following considerations n We recommend Canon type D or 3M ty...

Page 24: ...cess that applies toner made of carbon particles to the page in the printer s fusing unit When an image is formed a positive electri cal charge is applied to transfer the image to the page The toner c...

Page 25: ...and parts of the page usually start printing lighter than normal Sometimes you can increase the life of the toner cartridge by taking it out of the printer and redistributing the toner hold the cartr...

Page 26: ...for more information on toner car tridges M WARNING The fixing assembly and print delivery guide areas become extremely hot when the printer is used Personal injury could result if you touch those ar...

Page 27: ...ands remove the cartridge by pulling it toward you Caution Do not touch or insert anything in the metal contacts or the opening circled in the following illustration Corrosion or obstruction in this a...

Page 28: ...s when opening the front cover or installing the toner cartridge ACHTUNG Sowohl die Fixiereinheit als auch die Papierf hrung werden im Druckbetrieb extrem hei Um Verletzungen zu vermeiden sollten dies...

Page 29: ...Using Toner Cartridges 2 17 Consumables 3 Distribute the toner in the cartridge Hold the cartridge with both hands and gently rock it from side to side five or six times to distribute the toner...

Page 30: ...f the tape seal Keeping the toner cartridge parallel to the flat surface pull the orange tab straight out 26 4 67 cm Discard the orange tab and tape seal Caution Once the toner cartridge is installed...

Page 31: ...e green tabs on the toner cartridge and place the car tridge on the rails inside the printer Then slightly lifting the green tabs slide the cartridge straight back into the printer until it is firmly...

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Page 33: ...ting n Chaining cassettes n Collating output n Printing a status page n Canceling a print job n Ending a print job In This Chapter n High resolution printing n Double sided printing n Chaining cassett...

Page 34: ...llate output print a sta tus page cancel a print job and end a print job High Resolution Printing The QMS 1660 Print System supports supports three print resolu tions 300x300 600x600 and 1200x600 dpi...

Page 35: ...m amount of memory is not installed in the printer the file is printed using the next lower resolution For example if you choose 1200x600 dpi resolution and 11x17 media but the printer has only 12 MB...

Page 36: ...nted page Cassette Chaining The QMS 1660 Print System comes standard with two 250 sheet cassettes letter A4 and 11 x 17 A3 You can insert only one of these cassettes at a time in the printer unless yo...

Page 37: ...rough the printer s control panel The following section contains more information Chaining Cassettes The Chain Inputbins option in the Operator Control menu allows you to chain inputbins tray and cass...

Page 38: ...ation are convenience and the time sav ings derived from not having to separate and sort individual copies of a document Each copy of the document exists as a whole unless chunk collation has occurred...

Page 39: ...ce for more information on using header and trailer pages Improving Collation Performance To improve collation performance greatly which allows you to collate longer and more complex print jobs do one...

Page 40: ...n collating through the printer The application sends the complete job the requested number of times rather than sending it once and holding data in printer memory A Note About Collating PCL 5 Files P...

Page 41: ...s size and free space In addition an angle bar prints in the lower left corner for image alignment n Advanced This document which can be five or more pages long contains the same information as the st...

Page 42: ...1660 Print System Operation 3 10 n Use the PS Executive Series Utilities see the PS Executive on line help for instructions Note Only standard status pages can be printed from PS Executive Advanced s...

Page 43: ...nctions in the configuration menu Note If you need to cancel the cancel job or end job procedure press the Menu key Cancelling a Print Job Press the control panel keys in the order shown in the follow...

Page 44: ...is to provide an end of job indicator for a print job that does not have one You can identify an end of job indicator in the Administration Communications Parallel End Job Mode and Administration Com...

Page 45: ...4 Printer Care In This Chapter n Handling the printer n Cleaning the printer...

Page 46: ...t the media being used for printing n Do not leave the printer open for any length of time especially in well lit places light may damage the toner cartridge n Wait until the printer has cooled down b...

Page 47: ...nt with US Environ mental Protection Agency EPA Energy Star regulations The EPA Energy Star Computers program promotes the use of energy efficient personal computers moni tors and printers and the red...

Page 48: ...den Drucker reinigen In addition to unplugging the printer follow these guidelines when cleaning the printer n Use only water Never use neutral detergents or other cleaning solutions n Do not leave mo...

Page 49: ...this manual 2 Clean the film on the metal feed roller Use a soft water dampened cloth Wipe the area dry with another soft cloth Cleaning the Outside of the Printer To protect and maintain the appearan...

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Page 51: ...5 Print Quality In This Chapter n Testing the print quality n Adjusting the print quality n Changing the gamma correction...

Page 52: ...nce About Print Resolution The QMS 1660E Print System supports three print resolutions 300x300 600x600 and 1200x600 dots per inch dpi This choice of resolutions allows you to customize the quality of...

Page 53: ...n To adjust the print density use the following procedure 1 Open the multipurpose tray push up on the front cover release button and open the front cover 2 Locate the density adjustment dial that is i...

Page 54: ...get the best gray scale PostScript image at any resolution gamma correction should be turned on You can set gamma correction through PS Executive or through the Administration Emulations PostScript G...

Page 55: ...tion Emulations PostScript Halftone Type Choices Basic Regular dot placement at 53 lpi for 300x300 resolution or 71 dpi for 600x600 resolution Advanced Variable dot placement according to the grayscal...

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Page 57: ...ooting In This Chapter n Preventing media jams n Removing media jams n Responding to status messages n Testing computer printer communication n Problem checklist n Print quality problems n Placing a s...

Page 58: ...remove the jammed media and the printing automatically resumes from the page the printer stopped at when the jam occurred Note For automatic jam recovery to work it is necessary to leave the printer...

Page 59: ...rinting Printing will not resume until you do this When printing from a cassette check for the media jam in the fol lowing order n Check the front inside area n Check the paper cassette area n Check t...

Page 60: ...th hands open the multipurpose tray 2 Push up on the release button and open the front cover 3 Remove the jam from the fixing assembly area n Pull the jammed media away from the printer n Pull the jam...

Page 61: ...er checking all print media paths in the fixing assembly area close the front cover and the multipurpose tray If the jam has been cleared printing will restart If the jam remains check the paper casse...

Page 62: ...If the jam has been cleared printing will restart If the jam remains check the front upper door area as described in the next section of this chapter Clearing Front Upper Door Area Jams M WARNING The...

Page 63: ...de area as described earlier in the Clearing Front Inside Area Jams section of this chapter Clearing Multipurpose Tray Area Jams Note Leaving print media in the multipurpose tray can cause the print m...

Page 64: ...tatus messages in the message window provide information about your printer and help you locate many problems They are displayed in order of importance If a message is only one line long it can be dis...

Page 65: ...on line but no jobs are in process INPUT IDLE PRINTING The printer is on line and printing jobs already in the queue No new jobs are arriving at the communication interfaces INITIALIZING The printer i...

Page 66: ...e is being printed TONER ABSENT The toner cartridge is not installed TONER OUT The toner cartridge is empty Replace the toner cartridge Refer to chapter 2 Con sumables for instructions WAITING FOR IDL...

Page 67: ...s Always try this before making a service call Service calls should be placed to the vendor from whom you pur chased the printer If you can t get service from your vendor see appendix A QMS Customer S...

Page 68: ...sformation 2 Math error 3 Job aborted 4 Instruction not recognized 5 Wrong number of parameters 6 Out of range parameter or illegal character 7 Not used 8 Unknown character set 9 Position overflow 10...

Page 69: ...en select OK 3 Print a directory or a window a Choose Print Directory or Print Window from the File menu A dialog box appears b Select the printing options you want then click OK If no page prints che...

Page 70: ...re prompted for the name of the list device type lpt1 or type the name of the PC s parallel port to which the printer is connected for example lpt2 or lpt3 Note If the PC has more than one parallel p...

Page 71: ...om1 or type the name of the PC s serial port to which the printer is connected for example com2 or com3 Note If the PC has more than one serial port they re probably labeled If not check the PC s docu...

Page 72: ...C BAT file you need make no further changes n If the printer s serial port settings are different from your PC s settings use the printer control panel as described in the following section Changing S...

Page 73: ...erial menu COMMUNICATIONS SERIAL 7 Select enter the Serial menu SERIAL MODE 8 Next access the Baud Rate menu SERIAL BAUD RATE 9 Select enter the Baud Rate menu BAUD RATE 9600 BAUD 10 Next one or more...

Page 74: ...file correctly see the following section Printer Problem Checklist and refer to your DOS documentation for more information Printer Problem Checklist This section contains a list of possible printer...

Page 75: ...the menu It should be n Does the paper cassette or tray have paper If it is out of paper the message PUT SIZE PAPER IN INPUTBIN is displayed in the control panel message window and the Error indicator...

Page 76: ...ck the appropriate Adminis tration Communications Interface Mode menu n Has the communication mode been changed from ESP the factory default to a dedicated mode that does not match the file you re sen...

Page 77: ...the ESP mode select ing printer language contact your QMS vendor IBM PC and Compatible Computer Checklist If you re experiencing printing problems not related to print quality check the following n D...

Page 78: ...ing to a Macintosh in Getting Started Limit Check Error on a Macintosh If a limit check error appears in the status box window when you re printing a Macintosh file increase the printer s PS Heap memo...

Page 79: ...cover of the printer again n As a last resort try turning the printer off and on this causes jobs to be lost Paper Size Mismatch If you re printing via the multipurpose tray does the printer do any o...

Page 80: ...problems when printing with the LaserWriter 8 x driver switch back to the LaserWriter 7 x driver that came with your Macintosh if available or call the QMS Customer Response Center CRC See appendix A...

Page 81: ...onal Technical Information in the Reference for more information on PS Heap PostScript Level 1 Problems If you re using a Level 1 driver in your application and you have trouble printing PostScript fi...

Page 82: ...ly by individuals who are familiar with adjusting the values of the printer s memory clients Incorrect use of this option could cause the printer to operate incorrectly n Decrease the number of fonts...

Page 83: ...se cable connections are properly seated then you may have a defective disk drive or IDE SCSI board Contact your QMS vendor See the list of telephone numbers in appendix A QMS Customer Support Externa...

Page 84: ...vanced Print ing Features for specific requirements Then check a start up page to make sure the printer has enough RAM installed See chapter 6 Printer Options in the Reference for more infor mation on...

Page 85: ...to assist you in recognizing and fixing EOD problems n If you add an EOD command to your file and the EOD command prints on your job you may need to set the end job mode on the printer s control panel...

Page 86: ...roblem printing a job using NetWare with a banner page change the Administration Communications Network 1 Inter face PS Protocol or Administration Communications Network 2 CrownNet PS Protocol value t...

Page 87: ...ll your QMS vendor Start up Page Doesn t Print If no start up page prints check the following 1 Is the printer on line 2 Has the start up page been disabled Use the printer control panel or the PS Exe...

Page 88: ...the printer see chapter 6 Printer Options in the Reference Printer Reset Problems If the printer resets check the following n Occasionally Macintosh applications interfere with each other Applications...

Page 89: ...the inside of the printer Change the setting and try printing another page 3 If the TONER OUT message is on replace the toner cartridge 4 Remove the toner cartridge and rotate it several times The to...

Page 90: ...Toner option Administration Engine Conserve Toner is off 2 Increase the print density by adjusting the print density adjust ment dial inside the printer to the thick end of the wedge shaped scale 3 R...

Page 91: ...talling a new cartridge This redistributes toner inside the cartridge Reinstall the cartridge 2 If step 1 does not solve the problem install a new toner cartridge Placing a Service Call If you have a...

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Page 93: ...A QMS Customer Support In This Appendix n Sources of customer support n QMS world wide offices...

Page 94: ...er is the best source of help Q FAX Q FAX a QMS information retrieval service provides application notes technical support notes on common printing problems and information about printer specification...

Page 95: ...hrough CompuServe you ask general non technical questions share information with other users and access printing information and programs When you use CompuServe type go qmsprint to go directly to the...

Page 96: ...r n The type of host computer you are using n The type and version of operating system you are using n The interface you are using and if serial the protocol n The application and version you are usin...

Page 97: ...4 639 3347 Asia Pacific QMS Asia Pacific Melbourne 61 3 899 5777 Sydney 61 2 901 3235 Tokyo 81 3 3437 4030 Canada QMS Canada Inc 9630 Rte Trans Canadienne Saint Laurent Qu bec H4S 1V9 Telephones 514 3...

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Page 99: ...nouts R B 7 3 hole punched O 6 29 500 sheet paper cassette R 6 13 600x600 dpi resolution unavailable O 6 28 A About this manual GS 1 5 O 1 2 R 1 2 Accessories See Optional Accessories Active jobs Stat...

Page 100: ...GS 4 6 ASCII R G 1 AUTOEXEC BAT file O 6 14 O 6 15 Autowrap menu Lineprinter R 4 23 Avant Garde Gothic ITC Avant Garde Gothic R 3 3 B Baud R G 2 Baud rate R G 2 Baud Rate menu Serial R 4 37 BCP See P...

Page 101: ...PCL 5 files O 3 8 Colophon R D 4 Color encoding HP GL R 5 35 Communication Modes R 5 3 Settings O 3 9 Testing Macintosh O 6 13 Testing parallel port O 6 13 Testing serial port O 6 13 Compatibility mo...

Page 102: ...Correction gamma R 4 27 R 4 58 R 5 4 Courier R 3 8 R 6 36 cpi Pitch R 3 5 CR is CRLF menu Lineprinter R 4 24 Creating a network job separator R 5 30 Crown GS 1 10 R G 3 Customer Response Center CRC Q...

Page 103: ...1 3 DOS commands mode O 6 15 Dots per inch See dpi Downld Location menu PCL5 R 4 18 Download R G 3 Downloading optional emulation R 6 59 dpi R G 4 See also Resolution Drivers LaserWriter troubleshooti...

Page 104: ...Name menu R 4 44 Inputbin 3 Name menu R 4 44 Man Feed Timeout menu R 4 67 Outputbin 1 menu R 4 45 Page Recovery menu R 4 59 Resolution menu R 4 59 Toner Out Act menu R 4 60 Vertical Offset menu R 4 57...

Page 105: ...R 3 5 R G 2 Defined R 3 2 Downloading troubleshooting O 6 26 HP GL R 3 10 Installing on hard disk R 4 29 Installing optional R 6 57 Intellifont proms R 6 32 Intellifont SIMM R 6 36 Intellifonts R 6 36...

Page 106: ...ng R 6 52 Internal specs R B 12 Kanji option kit R 6 61 Kanji troubleshooting O 6 25 Memory R 6 56 SCSI R 6 53 R B 12 SCSI turning on R 6 54 Swap file R 4 49 Troubleshooting O 6 27 Using R 6 56 Hardwa...

Page 107: ...age O 6 9 IEEE 1284 cable pinouts R B 7 Ignore Par Err menu serial R 4 39 Image alignment O 3 9 R 2 3 R 4 56 Image Alignment menu R 4 56 Image orientation problem O 6 30 Imageable area R 2 2 Image ali...

Page 108: ...0 ISO Italian symbol set HP GL R 3 10 ISO Norway Version 1 symbol set HP GL R 3 10 ISO Norway Version 2 symbol set HP GL R 3 10 ISO Spanish symbol set HP GL R 3 10 ISO Swedish For Names symbol set HP...

Page 109: ...4 24 Font menu R 4 24 LF is CRLF menu R 4 25 Line Numbering menu R 4 25 Lines per Page menu R 4 25 Margins menu R 4 26 Orientation menu R 4 26 Parameters setting R 4 23 Point Sz 100ths menu R 4 26 Ta...

Page 110: ...4 Weights R 2 4 Memo O 2 11 Memory R 5 9 R 5 11 Allocating R 4 47 Buffer frame R 4 50 Client R 5 11 R 5 15 Definitions R 5 10 Disk cache R 4 47 R 6 34 Disk swap R 4 49 Display R 4 48 Emulation R 4 49...

Page 111: ...ng R 4 11 Min K Spool menu LocalTalk R 4 32 Parallel R 4 34 Serial R 4 40 mode command DOS O 6 15 Mode menu LocalTalk R 4 30 Parallel R 4 35 Serial R 4 40 Mode printing R 5 2 PostScript R 5 2 Modes co...

Page 112: ...ds R 6 16 SIMMs R 6 26 Options Configuring R 4 54 Interface menu R 4 42 See also Optional Accessories Orientation Landscape R 3 6 Portrait R 3 6 Orientation menu R 4 45 Lineprinter R 4 26 Origin menu...

Page 113: ...nterface IEEE 1284 cable pinouts R B 7 System software downloading R 6 71 R 6 76 Parallel port Connection GS 4 4 Testing communication O 6 13 Parallel protocol R 5 25 Parity Errors ignore R 4 39 Ignor...

Page 114: ...20 Point Sz 100ths menu Lineprinter R 4 26 Portrait orientation R 3 6 Postcards Storage R 2 6 Type R 2 5 Weight R 2 5 PostScript DOC R C 4 Emulation Level menu R 4 27 Error Handler O 6 31 R 4 62 Erro...

Page 115: ...s Macintosh GS 3 5 PC GS 4 6 PostScript emulation GS 4 6 Windows GS 4 6 Printer turn off Warning R 6 32 Printing Blank pages O 6 29 Environments R 5 13 Incomplete jobs O 6 30 Modes R 5 2 Two sided O 3...

Page 116: ...cartridges O 2 13 Registration printer GS 2 5 Remote Console Configuration printer R 4 4 QMS Crown Remote Console User s Guide GS 1 4 Removal Font optional R 6 58 Removing the paper feeder R 6 9 Resid...

Page 117: ...ding R 6 72 R 6 77 Serial port O 6 13 Connection GS 4 4 Parameters O 6 15 Parameters changing O 6 16 Testing communication O 6 13 Serial protocol R 5 25 Serif typefaces R 3 3 Service call Placing O 6...

Page 118: ...ory allocating R 4 53 Min K Spool menu R 4 32 R 4 34 Timeout R 4 42 Stain O 6 34 Standard status page R 4 63 Start up options R 4 61 Startup Options menu Do Error Handler menu R 4 62 Do Start Page men...

Page 119: ...4 World wide GS A 5 O A 5 R A 5 Support QMSCompuServe R A 3 Swap file R 4 49 Symbol R 3 8 Symbol set menu PCL5 R 4 22 Symbol sets HP GL R 3 10 See HP GL symbol sets SYS internal hard disk R 6 49 SYSS...

Page 120: ...navailable O 6 28 600x600 dpi resolution unavailable O 6 28 AppleTalk O 6 22 Binary data printing problem O 6 28 Blank pages O 6 29 Data indicator O 6 20 O 6 22 Emulation error O 6 25 EOD problems O 6...

Page 121: ...ographic conventions GS 1 6 O 1 3 R 1 4 U Univers R 6 37 Univers Condensed R 6 37 Unpacking GS 2 5 Unpacking printer GS 2 5 Updating system software R 6 63 Using the EOD commands R 5 26 V Vendor Label...

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