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speCiFiCations

appendix

Operation Functions

Primary Settings

Advanced Settings

Netword Settings

Network Functions

Auxiliary Functions

Menu Button

Basic Settings

Setting up Alarm Record Mode

tRoubleshooting

sYstem ConneCtions

Q-see pRoduCt WaRRantY

Summary of Contents for QR4714

Page 1: ...4 CH H 264 NETWORK DVR RETRACTABLE 7 LCD MONITOR User Manual model QR4714 ...

Page 2: ... 714 998 3509 Website http www Q See com 2010 Q See Reproduction in whole or in part without written permission is prohibited All rights reserved This manual and software and hardware described herein in whole or in part may not be reproduced translated or reduces to any machine readable form without prior written approval Q See cannot warrant that the functions described in this guide will be uni...

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Page 4: ...ontrol 11 Mouse 11 DVR Features 12 Functions 12 Other Features 12 installing the dvr 13 Install the Hard Drive 13 Connect DVR to Cameras 13 Connect DVR to External Monitor 13 Connect Power Supply 13 starting the dvr 14 System Initialization 14 Main Interface Screen 14 Trobleshooting 15 Video Loss 15 Alarm Sounds 15 Change To Full Screen View 15 ...

Page 5: ... Quality 20 Audio 21 File Size 21 Customizing Record Mode21 Network Setup 22 DHCP 22 PPPoE 22 Static 22 DDNS Setup 23 Port Forwarding 24 Pop Ups ActiveX Controls25 Accessing the DVR from a Remote Computer26 Troubleshooting 26 System Functions 27 Setting The Date Time27 Password 28 Video Setup 29 Language 29 Info 30 System Maintenance30 Device Management 30 HDD Management 30 Set Alarm 32 Motion Det...

Page 6: ...earch Recordings 48 Backup Recorded Files 49 Playback Software 50 Multimedia Player Menu 51 Enable Plug Ins and Log In to Net Viewer 53 Main Interface of Net Viewer 53 Net View Program 53 Controls 54 Menu 54 Live 54 Replay 54 Setup 55 Logging Out of Net Viewer 59 PTZ and Live Play Controls 60 ...

Page 7: ...tions 62 Primary Settings 62 Advanced Settings 62 Netword Settings 63 Network Functions 63 Auxiliary Functions 63 Menu Button 63 Basic Settings 63 Setting up Alarm Record Mode 64 Troubleshooting 65 System COnnections 66 Q See Product Warranty 67 ...

Page 8: ...allation made easy Box Contents QSDR74RTS DVR w Built in 7 LCD Display Screen Power Supply For DVR Software CD Quick Start Guide User Manual this manual Ethernet Cable USB Mouse BNC RCA Cable Remote Control ...

Page 9: ...mells coming from the DVR unplug it immediately and contact an authorized dealer or service center Warning Do NOT remove the DVR cover as it may result in severe electrical shock Handle DVR box carefully If you accidentally drop your DVR on any hard surface it may cause a malfunction If the DVR doesn t work properly due to physical damage contact an authorized dealer for repair or exchange Use sta...

Page 10: ...on 11 Power LED 12 IR Receiver 13 Hard Drive LED 14 Down Button 15 Select Edit Right 16 Reverse PTZ Focus 17 Pause Auto Sequence 18 Play 19 Forward 20 Stop Recording 21 Record 1 Video Input 1 4 2 Video Output 3 Audio Inputs 4 Audio Outputs 5 Ethernet Port 6 POWER Switch 7 Mouse Port 8 USB Port 9 RS 485 SENSOR ALARM Block 10 DC Power Input Port Front Panel Rear Panel 1 2 3 4 5 6 7 8 9 10 11 14 15 1...

Page 11: ...IVE DISPLAY MODE A In Motion Set mode sliding the mouse will select the area of motion you wish to choose B In Color Set mode sliding the mouse allows you to access and adjust the color control bar and the volume control bar Remote Control Mouse 1 Numeric Keys 2 Channel Select 1 8 3 ALL Preview All Channels 4 MENU Enter Exit Main Menu 5 Up Key 6 Down Key 7 Left Right Key 8 SEL Select Key Edit Key ...

Page 12: ... Faster Menu Navigation PTZ Control Supports PTZ camera operations through RS 485 Other Features H 264 Video Compression Format Supports CIF D1 and HD1 Resolution ADPCM Audio Compression Format Windows Graphics Interface BNC Video Out Port Supports Remote Live Viewing Via 3G Mobile Networks Email Notification Alerts when Motion is Detected by System Triplex Technology allows for Simultaneous Recor...

Page 13: ...on the DVR illustration 2 Follow same procedure for each camera 3 To connect a PTZ speed dome to the DVR System connect the PTZ Camera data cables to your RS485 A B ports illustration See PAGEXXX for additional PTZ Camera configuration instructions Connect DVR to External Monitor Using the included BNC to RCA cable connect the monitor to the Video Output port of the DVR illustration Connect Power ...

Page 14: ...he system will boot up and launch a System Initializing message as shown in image 1 Image 1 Image 2 Main Interface Screen Once the system initialization process is complete the system will enter the main interface screen as shown in Image 2 starting the dvr System Initializing NEED IMAGE ...

Page 15: ...ays an H and an alarm sounds the DVR does not detect a HDD To turn the alarm off navigate to Device Management Alarm setting Choose the off option next to HDD loss HDD space not enough and alarm output Return to the section on installing the DVR and ensure the HDD is installed correctly Change To Full Screen View To change to a full screen view on one of the cameras from the Main Interface screen ...

Page 16: ...ILE FILE BACK UP LOG SEARCH HDD MANAGEMENT ALARM SETTING PTZ SETTING AREA SETTING MOBILE MOTION TIME SETTING USER PASSWORD AUDIO VIDEO SETTING LANGUAGE SELECT SYSTEM INFORMATION SYSTEM MAINTENANCE RECORDING NETWORK RECORD SEARCH DEVICE MANAGEMENT MAIN MENU SYSTEM DVR Menu Overview ...

Page 17: ...cess to create management permissions configure devices cus tomize recording parameters and set system functions such as time date and passwords The Main Menu also allows access to controls for the camera network HDD alarm PTZ and mobile phone To access the Main Menu Image 6 from the MAIN INTERFACE screen right click using the mouse or select the Menu button on the front panel of the DVR To naviga...

Page 18: ...position on the screen select the arrow under the POSITION column and select preference 4 Complete steps 2 and 3 for each camera Enable Live Viewing From the camera setup interface Image 7 enable live viewing for each camera 1 From the Main Menu select the camera icon 2 From the camera setup interface Image 7 select the arrow under the LIVE column and select preference from the drop down menu 3 Co...

Page 19: ...tness saturation contrast and hue settings for each camera from the camera setup interface 1 Under the COLOR column select the SETUP button 2 The COLOR SETUP sub menu will appear Image 9 3 Make desired changes by sliding the vertical line along each axis 4 Select DEFAULT to reset all values to the original factory installed settings 5 To close the window without applying changes select EXIT before...

Page 20: ... to the original factory installed settings 4 To close the window without applying changes select EXIT before selecting APPLY 5 To save changes select APPLY 6 A prompt will appear to save your settings select OK in order for the changes to take effect Note changes will only be saved when you select APPLY before exiting IMAGE 10 IMAGE 11 Turn Camera Recording On Off Select the arrow next to each ca...

Page 21: ... from the channel drop down menu to adjust the recording options for all cameras 4 Or to set the recording parameters for each camera separately choose each camera from the drop down menu 5 To set up the recording by day use the drop down menus labeled From and To and select times 6 Selecting the ALARM motion record GENERAL always record and NO RECORD boxes allows further customization for each re...

Page 22: ...de DHCP When selecting DHCP as the Network type the router automatically generates a DVR IP address once the Network Setup menu is exited Write down this IP address Then switch the Network Type to Static and enter the IP address to avoid any discrepancies that might occur in the event the router auto generates a different IP address in the future IMAGE 12 IMAGE 13 PPPoE When selecting PPPoE as the...

Page 23: ...ddress of the router to this new port change the port in the DVR NETWORK settings and add the port number after the IP address when accessing the DVR remotely For example setting the HTTP port to 82 82 needs to be added to the end of the IP address 192 168 0 25 82 User name and password are the same as what is used on the DVR DDNS Setup At the bottom of the NETWORK SETUP window there is an option ...

Page 24: ... provided by dyndns For more information on how to use these services from the myq see com or www dyndns com websites Port Forwarding To access the DVR from a remote computer over the internet port 80 and port 9000 on the router the DVR is attached to must be set to forward to the IP address Instructions for most popular routers can be found at the Port Forward website To find the instructions for...

Page 25: ...its drop down menu 3 Navigate to POP UP BLOCKER to open its drop down menu 4 Click on TURN OFF POP UP BLOCKER if this option is NOT available your pop up block is already turned off To enable Active X controls 1 Open Internet Explorer 2 From the main menu click TOOLS to open its drop down menu 3 Click INTERNET OPTIONS to open Internet Options window Image 20 4 Select the SECURITY tab 5 Click CUSTO...

Page 26: ...e DVR This website will display the correct address shown previously in Image 17 When accessing the DVR remotely enter this address into the internet browser Troubleshooting If an error message appears saying the program cannot load because the publisher is unknown or the program is unsigned follow these steps 1 Open Internet Explorer 2 From the main menu click TOOLS to open its drop down menu 3 C...

Page 27: ...s Date Time Password Audio Video Language System Info and System Maintenance IMAGE 25 IMAGE 26 Setting The Date Time 1 From the Main Menu select SYSTEM to open the SYSTEM SETUP menu 2 Select DATE TIME to open the TIME SETUP menu Image 26 3 Enter the date and select the date format 4 Enter the time and select the time format ...

Page 28: ...l not run properly Follow the time zones as indicated on Image 27 If necessary more information about time zones can be found at www time gov IMAGE 27 Password The Password Setup dialog box allows the user to enable or disable password protection and set up an administrator password 1 From the Main Menu select SYSTEM to open the SYSTEM SETUP menu 2 Select PASSWORD to open the PASSWORD SETUP menu I...

Page 29: ...0 4 Select NTSC from the VIDEO SYSTEM drop down menu NTSC is the standard in the USA 5 Select APPLY to save settings 6 Select EXIT to return to the SYSTEM SETUP menu Language This DVR supports English Spanish Portuguese and French languages 1 From the Main Menu select SYSTEM to open the SYSTEM SETUP menu 2 Select LANGUAGE to open the SYSTEM LANGUAGE menu Image 30 3 Click the arrow next to the SYST...

Page 30: ...menu 2 Select MAINTAIN to open the SYSTEM MAINTAIN menu Image 32 3 To configure the DVR to automatically check for updates when the system is restarted click the arrow next to the SYSTEM MAINTAIN drop down menu select ON 4 To manually check for system updates select SYSTEM UPDATE 5 Select DEFAULT to reset all values to the original factory installed settings 6 Select APPLY to save settings 7 Selec...

Page 31: ...ndicates the total space size of the hard drive Free Space indicates the amount of unused space available on the hard drive Usable Rec Time indicates the amount of recording time remaining on the system based on the current recording and resolution settings Overwrite allows the system to either automatically overwrite the oldest recorded files once the hard drive is full or to turn off the automat...

Page 32: ...been completed a SUCCESSFUL FORMAT message will appear and the system will automatically restart USB Format formats USB devices by erasing all of the data and files that are on the USB drive To format the USB drive use the following steps 1 From the Main Menu select DEVICE to open the DEVICE MANAGEMENT menu Image 33 2 Select HDD to open the HDD MANAGEMENT menu Image 34 3 Click on USB FORMAT button...

Page 33: ...I O channel indicates each camera I O Status allows the configuration of each camera s sensor alarm settings by selecting the desired option from the drop down menu under each channel Sensor Select NORMAL OPEN or NORMAL CLOSE depending on the type of sensor used Off Select OFF if either no external alarm sensors are being used or to use the DVR s built in motion detection HDD Loss The HDD Loss opt...

Page 34: ...is buzzer notification off Alarm Manage The Alarm Manage options allow the configuration of how long the alarm will send a signal to the output device how long the buzzer will sound if enabled and how long the system will record after the alarm ends Output Select 0 seconds 10 seconds 20 seconds 40 seconds or 60 seconds from the Output drop down menu Buzzer Select 0 seconds 10 seconds 20 seconds 40...

Page 35: ...ss into the SEND PW field 9 Enter the email address where you want the email notifications to be sent into the RECV EMAIL field emails can be deleted after being viewed to avoid overburdening the email account Note If you do not know your SMTP and SSL settings you can obtain the correct settings from your email server provider IMAGE 36 IMAGE 37 Motion Detect This DVR can be configured to detect mo...

Page 36: ... Image 39 IMAGE 38 IMAGE 39 PTZ Setup If using a Point Tilt Zoom PTZ camera not included use the following instructions to configure each PTZ camera 1 From the Main Menu select DEVICE to open the DEVICE MANAGEMENT menu Image 33 2 Click on the PTZ icon to open the PTZ SETUP dialogue box Image 40 3 Select the channel s associated with the PTZ camera s and configure all options under that column 4 Fr...

Page 37: ...e DVR needs to be setup according to the instructions in the NETWORK SETUP section of this manual Additionally complete the following steps 1 From the Main Menu select DEVICE to open the DEVICE MANAGEMENT menu Image 33 2 Click on the MOBILE icon to open the MOBILE dialogue box Image 41 3 Enter your USER NAME and PASSWORD that you assigned to the DVR 4 Set the SERVER PORT to 18600 If mobile monitor...

Page 38: ... mobile phone Image 45 to start the QQeye program 6 Click on the SETTING button in the upper right hand corner of the QQeye program dialog box Image 46 7 Complete the following information in the QQeye user settings dialogue screen Image 47 User name enter the same user name as in DVR setup under Menu Devices Mobile Password enter the same password as in DVR setup under Menu Devices Mobile Server ...

Page 39: ...ty of display modes including NORMAL and FULL SCREEN 13 The main QQeye program dialogue screen Image 48 also displays the network status information network transmission speed frame rate and image resolution in the lower left hand corner of the display The buffer percent and connection errors are shown in the bottom right hand corner of the screen Image 48 IMAGE 42 IMAGE 43 IMAGE 44 IMAGE 45 IMAGE...

Page 40: ...ation Begin by installing the webcam program that is included on the CD that comes with the DVR by copying the QQeye CAB file to the mobile phone as described in steps 2 4 2 Select the Symbian mobile folder red box in Image 42 and copy the file QQeye Image 43 to your computer 3 Then either transfer the file from your computer to your phone s memory card using a memory card reader that is connected...

Page 41: ...ation process is complete an INSTALLATION COMPLETE message will appear Image 53 8 Go to the APPLICATIONS folder on your phone and select the QQEye Program and click OPEN Image 54 9 The QQeye Settings screen will open Image 55 Open IMAGE 53 Image 54 Image 55 10 In the DEFAULT ACCESS POINT field enter the access point The system default for the access point is GPRS connection 11 In the SERVER ADDRES...

Page 42: ...vices Mobile 15 Click DONE and the live video feed will appear Image 56 IMAGE 56 Configuring iPhone When accessing your DVR from an iPhone follow these steps 1 Ensure that theDVR is running the latest Firmware version 090706 or higher by going to main menu system then clicking on the INFO icon 2 Ensure SERVER PORT in DVR setup was set to 18004 MAIN MENU DEVICES MOBILE Image 41 3 Ensure the router ...

Page 43: ...R SETTINGS SCREEN Image 58 enter the IP address into the SERVER IP field 10 Ensure the port is set to 18004 11 In the USER ID field enter the same user name as in DVR setup under Menu Devices Mobile 12 In the PASSWORD field enter the same password as in DVR setup under Menu Devices Mobile 13 Once the iPhone has been setup the live video will appear Image 59 14 From the control screen below the liv...

Page 44: ...and enter password Then click Back red box on the top Pic 3 6 Click Play button on the bottom left corner to connect to DVR After connecting CH1 will display as shown in Pic 5 You can change to CH2 by push 2 Pic 4 If you have an 8 camera system you would click on the down arrow in the bottom row Pic 6 to view the buttons to access the next 4 cameras Pic 7 If you have a 16 camera system continue to...

Page 45: ...atures have been configured the DVR can be locked to ensure nothing is changed accidentally 1 From the MAIN MENU use the mouse to right click 2 Select LOCK from the popup menu 3 To UNLOCK the administrator password is required Image 60 Image 60 ...

Page 46: ...RECORD OR 1 On the FRONT PANEL of the DVR press the STOP RECORD button PTZ Control General Once the PTZ camera has been connected and configured according to the instructions in the DVR Setup section of this guide the PTZ camera can be operated from the PTZ SETUP menu Image 61 This screen enables the camera to zoom in and out adjust focus and increase or decrease the image brightness 1 From the MA...

Page 47: ...ruise point which is the first stop on the cruise number 01 make the second stop 02 etc 4 Enter the pause time for each stop in the STOP TIME field This is the amount of time you want the camera to stop at this point before going to the next stop point 5 Set the camera s position by clicking the SET button and move the camera to the desired position by using the arrows Select the SET button again ...

Page 48: ...enu Image 64 2 Use the DVR s DOWN and FWD buttons to search through the list of recorded files 3 Select an individual file by selecting the box next to the name of the file 4 Selected file s can be backed up by clicking on the BACKUP button The buttons on the FILE LIST interface are FIRST This is the first page of recording history searched When viewing other pages clicking the FIRST button return...

Page 49: ...m the VIDEO SEARCH screen select the FILE LIST button to generate the FILE LIST submenu Image 64 3 Select an individual file by selecting the box next to the name of the file 4 Select the BACKUP button 5 The backup will begin and the progress will be tracked in the pop up window as shown in Image 65 6 Once complete the popup window will show backup successful message Image 66 select OK to close th...

Page 50: ...ct the backup file Image 67 This will generate a dialog box of all the files on the device or computer 4 Select the file with 264 extension Image 68 5 Click the OPEN button 6 Select PLAY from the toolbar of the multimedia player Image 69 Doing this will generate a pop up window with playback controls Image 70 8 Click the button on the bottom of the multimedia player 9 Select button to start playin...

Page 51: ...imeline represents the time of the video in minutes The green bar represents the length of time of the recorded video currently playing 1 Play 2 Previously recorded file 3 Pause 4 Stop 5 Previous frame Next frame 6 Slow play Normal play Fast Play 7 Next hour 8 Capture picture 9 Reduce window 10 All the windows 11 Add window 12 Start 13 Cut 14 Delete 15 Convert AVI 16 On screen display 17 Mute 18 V...

Page 52: ...e Video 6 Click APPLY button Image 71 IMAGE 72 Audio Settings 1 In the multimedia player interface select SETTING from the toolbar 2 Select AUDIO CHANNEL SETTING 3 Select NORMAL VIDEO BAR Image 73 4 Choose which audio channel to play from the CHANNEL drop down list Image 74 5 Click on the box next to The channel has sound data 6 Click APPLY button then OK NOTE Setting changes will not take effect ...

Page 53: ...g in screen Image 75 2 Input the PASSWORD and select NETWORK from the NETWORK drop down list 3 Select LOGIN and the Net Viewer program will show a live feed Image 76 IMAGE 75 Troubleshooting If difficulties are encountered in initiating the log in screen make sure the browser s safety level or firewall settings are not set to high Refer to the Network Setup section to ensure that the network confi...

Page 54: ...age 76 selecting the LIVE button displays a live video feed The live display mode appears automatically by default after logging in to the Net Viewer program Replay Selecting REPLAY from the Net Viewer toolbar will replay previously recorded footage Image 77 To find previously recorded footage select the date from the men a file list will be displayed choose the file from the file list IMAGE 77 Th...

Page 55: ...Audio Select ON or OFF from the drop down menu for the audio control Rec Mode Select the recording mode from the drop down menu Select the ALWAYS option to record 24 hours a day or the TIME RECORD option to record on a set schedule or on motion detection Schedule If you select the Time Record option click on the Schedule button to setup the schedule for when you want to record This works the same ...

Page 56: ...erate an alarm buzzer when video loss occurs Select OFF from the Video Loss drop down menu to turn this buzzer notification off 5 The HDD Space option enables an alarm buzzer when the HDD is running low on available storage space Select ON from the HDD Space drop down menu to generate an alarm buzzer when the HDD is running low on available storage space Select OFF from the HDD Space drop down men...

Page 57: ...uctions to configure each PTZ camera 1 Select the channel s associated with the PTZ camera s and configure all options under that column 2 From the PROTOCOL drop down menu select Pelco D or Pelco P to match the settings on the PTZ camera 3 Select the number from the ADDRESS drop down list to match the settings on the PTZ camera 4 From the BAUD RATE drop down menu select 1200 2400 4800 or 9600 to m...

Page 58: ...the TYPE drop down menu DHCP PPPoE or Static For more information on selecting the Network Type refer to the Network section in the Setting up the DVR section of this manual 2 Enter the DVR s IP address using the same first 3 sets of numbers as the gateway from the ipconfig second green arrow in Image 14 and select a fourth set of numbers that is different than any other device attached to the sam...

Page 59: ...le Daylight Savings Time and select time and dates of daylight savings time start and stop dates 6 Select the DEFAULT button to reset all options to their original factory installed settings 7 Select APPLY to save settings before continuing to another tab Image 83 Image 84 Host Info The HOST INFO tab on the Setup menu Image 84 shows the remaining amount of space and recording time on the HDD It al...

Page 60: ...t bit rate setting for more information refer to Cruise Setup section in this manual GOTO Goes to a specific preset bit rate CLS Clears the last saved bit rate setting CRUISE Choose from a preset bit rate setting for more information refer to Cruise Setup section in this manual 4 Live Display Turns the Live Display On or Off 5 Screen Capture Captures a screen image and saves it to your PC 6 Record...

Page 61: ... CIF 100fps HD1 50fps D1 25fps NTSC CIF 120fps HD1 60fps D1 30fps 1 SATA HDD up to 1TB USB removable HDD Backup Constant Scheduled Manual Motion Detection Sensor Triggered Net Viewer Recording 15 30 45 60 Min USB flash drive Removable HDD USB Burner and Network Backup to AVI File Format PLAY SLOW FWD Frame by Frame 4 CH Input 1 CH Output Motion Sensor Triggered Video loss HDD Space HDD Loss Built ...

Page 62: ...t playback Play play frame by frame multi speed forward and multi speed rewind USB flash disk and removable HDD backup DVD recorder backup and network download backup Check HDD status usage space setting HDD auto overwrite Adjust VGA resolution select system and volume control Setting or modifying user password Setting HDD lost HDD space video loss I O status alarm management and Email alarm Setti...

Page 63: ...lly Indicates an Optional Parameter Value of Previous Menu Adjust system time Format HDD The option will be effective after restart Set network type and web port except of PPPoE other type need forward web port to router of DVR The option will be effective after restart Modify MAC address The option will be effective after restart Set relative parameters The option will be effective after restart ...

Page 64: ... screen Alarm On Not Recording AMR Alarm Recording NLR Normal Recording NOR No Recording Recording Alarm Alarm Icon Power On Scheduled Manual RECORDING MODE ALARM MODE MD Alarm AMR AMR AMR NLR NOR NLR NLR NLR NLR AMR AMR Video Loss Video Loss I O Triggered Alarm HDD Loss HDD Space Full R M M I I H H DVR is in recording mode DVR is in recording mode Motion alarm was triggered Hard drive alarm has o...

Page 65: ...life of your DVR Q My remote control does not work when the DVR is in Live mode but the front panel buttons are working What is wrong A Make sure nothing is blocking the LED on the remote or the DVR If both are ok check the batteries of your remote Q Can I use the hard drive from my PC in the DVR A You can if the hard drive is the same type and the size supported by the DVR However once you instal...

Page 66: ...see if the hard drive on your DVR has been recognized and that there is sufficient space available Another possibility to consider is that your cameras might have lost video If this occurs check the power feed to the cameras and make sure that they are turned on System COnnections NOTE This diagram is for reference only to show where to attach various devices to the DVR The cameras external alarms...

Page 67: ...umidity lightning and sudden surges of electricity 3 Damage caused by acts of nature e g earthquake fire etc 4 Equipment damage caused by the maintenance of personnel not authorized by Q See 5 Product sold over 12 months ago In order to fulfill the terms of your warranty you must complete the registration process after purchasing our product To do this simply fill out the User s Information Card b...

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