X. TROUBLESHOOTING, continued
IX. TR
OUBLESHOOTING , co
ntinued
MESSAGE or ISSUE
PROBABLE CAUSE
WHAT TO DO
INSTALL MEMO CHIP
MEMo Chip is not properly
inserted or is defective.
Insert same or new MEMo
Chip properly.
EXPIRED LOT
Test strips are expired, wrong
MEMo Chip is inserted, or
date is not set properly.
Check test strip expiration date
and make sure correct MEMo
Chip is inserted. Check date
setting
– see
Section III.,
Setup
– How To Set the Date
and Time
.
REPLACE BATTERIES
Batteries need to be replaced.
Replace all batteries with new
high-quality AA batteries. (The
analyzer will not run tests until
batteries are replaced.)
TEST ABORTED
Test strip was not properly
inserted or was removed
before test was complete.
Test again with a new test
strip.
PRINT ERROR
Print function has been
interrupted.
Print result in MEMORY or
test again.
Results will not print.
Communication Cable was
improperly connected.
Printer cover is not closed
properly. (Printer indicator
light is red.)
Labels/paper were not loaded
in the printer.
Check all connections. Reprint
test results stored in memory.
Close printer cover correctly,
ensuring that the printer
indicator light is green. Reprint
test results stored in memory.
See Printer System
Setup/Operating System
Instruction Sheet packaged
with the printer.
STRIP ERROR
MEMo Chip is defective.
Use another MEMo Chip from
the same lot.
INSUFFICIENT
SAMPLE
Sample size was not large
enough to complete testing
and get result(s).
Repeat test(s) using proper
sample amount(s).
STRIP REMOVED
Test strips were removed
during testing.
Repeat test(s) without
removing test strip(s) until
results are displayed.
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