X. TROUBLESHOOTING
MESSAGE or ISSUE
PROBABLE CAUSE
WHAT TO DO
Desired language is not
displayed.
Language has been set
incorrectly.
Turn analyzer off. See
Section
III. Setup
– How to Reset the
Language
.
The wrong date and/or
time is displayed.
Date and time have not been
set correctly.
See
Section III. Setup
– How
To Set the Date and Time
.
FAILED is displayed
during a check strip
test.
Analyzer needs to be cleaned.
Check strip is dirty or
damaged.
Wipe the test strip slot with a
clean, damp, and lint-free
cloth.
Use spare check strip. If
check strip still fails, call
Customer Service.
TOO MUCH LIGHT
Test is being performed in
direct light or outside.
Test inside, away from
windows, and away from
direct lamp light.
MEMO CHIP ERROR
MEMo Chip
®
is defective.
Use another MEMo Chip from
the same lot.
TEST ERROR
Insufficient sample has been
added to test strip.
Test again with a new test
strip and make sure the
correct volume of sample is
used.
LANGUAGE
Analyzer is new or language
option has not been set.
Follow user guide instructions
to set language.
TEST NOT ALLOW ED
Test selected by MEMo Chip
installed cannot be run on
your analyzer.
Check MEMo Chip and make
sure that the correct MEMo
Chip is inserted. Call
Customer Service.
LOW TEMP
Analyzer is below acceptable
operating temperature.
Move to warmer environment
and test after analyzer
reaches proper temperature.
HI TEMP
Analyzer is above acceptable
operating temperature.
Move to acceptable
environment and test after
analyzer reaches proper
temperature.
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