PTI security systems VP keypad controls entry, Installation And Operation Manual

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Step 6
Are any other devices set to the same address as the VP?
Yes – Change one of the devices and retest
No – Proceed to the step 7
This can be determined by checking the addresses on all of the devices
or by disconnecting the VP and running the system setup report on the
controller. If the system setup report shows the remote number (address)
assigned to the VP as being ON LINE with the VP disconnected, then
another device is sharing the same address.
Step 7
Is the maximum number of remotes in the controller set to a number
greater than the address of the VP?
Yes – Contact Technical Support if the VP is still not working.
No – Change the maximum number of remotes and retest
This can be determined by running the system setup report from the controller
or by checking the value under function 14. If the value is lower than the
address of the VP, the controller will not try to communicate with it.
Test card and code input
Use the following steps for troubleshooting keypads, Wiegand devices,
and single door modules. Keep thorough notes during troubleshooting to
compare against and to help find problems, prevent confusion, and save
time if site service by a technician is required.
1. Try a code or card at the keypad controlling the gate. Be sure the
code or card is one that is known to be working at that location and
time. Try several codes to verify operation. Note which code(s) were
tried and the response at each device as well as the response on
the software event log.
2. Try the same code(s) or card(s) at other access devices on the
property. Compare the result with the previous step. Try to narrow
down whether multiple devices are affected or just one.
3. If the problem is narrowed down to one device, it must be
determined if the problem is in the device or the location. Make sure
to allow for access and egress of customers and then remove the
device in question. Switch the device with another similar device
that has been proven to be working. For example, if the entrance
keypad isn’t working, but the exit one is, then switch the two. Be
sure to switch the addresses also. If the problem stays in the same
location, it is probably a wiring issue. Contact a service company to
check the wiring.