manual
Page
35
of
37
version 01
12
Warranty
proxomed's General Terms and Conditions for Warranty for Defects are generally the valid business
agreement.
Our General Terms and Conditions of Sale and Payment (GTC) in their current version can be viewed on
our website.
http://www.proxomed.de/en/agb.php
This will be extended in accordance with our warranty conditions, which are also available in their current
version on our website:
http://www.proxomed.de/de/garantiebedingungen.php
The warranty/guarantee expires, if changes to the design of the device are realized without paying
attention to the instructions or if these are carried out by unauthorized specialist personnel.
As soon as a warranty case occurs, you should immediately inform the Service Hot Line of proxomed
under the
telephone 49 (6023) 9168 77 or contact by email [email protected].
proxomed or our local partner will immediately arrange for a service, but reserves the right to the type
of use. The following procedures are conceivable.
a) The service is carried out on site by our service department or appointed service organization.
b) We send the desired spare part.
c) We send a replacement device.
The defective parts needs to be returned to us or our local partner by the customer within 48 hours.
Otherwise, the delivered spare parts will be invoiced.
If the causes for needed repair are out of the warranty/guarantee area, proxomed or the regional partner
reserves the right to charge all repair costs.
Advice!
Wear parts (e.g. belts) and consequential damage caused by wear parts are not covered by the
warranty. Any resulting use by our service is also subject to a charge for the customer during the
warranty period. The customer shall be responsible for ensuring functional capability by early
replacement of wear parts if the intervals for safety checks specified by proxomed are not observed or
if no maintenance contract has been concluded with proxomed.
