Promise Technology Pegasus R4i Product Manual Download Page 138

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127

Troubleshooting

Pegasus R4i Product Manual

roubLesHootIng

This chapter deals problems you might encounter with your Pegasus unit and how to resolve them.

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“Responding to an Audible Alarm”

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“Checking LEDs”

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“Pegasus Utility”

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“Viewing the Event Logs”

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“Physical Drive Problems”

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“Disk Array and Logical Drive Problems”

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“Subsystem Problems”

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“Performance Monitor”

Summary of Contents for Pegasus R4i

Page 2: ...r any other PROMISE T echnology product Notice Although PROMISE T echnology has attempted to ensure the accuracy of the content of this document it is possible that this document may contain technical...

Page 3: ...odule It also describes how to use the Pegasus Utility software that you install and run on your computer This manual is written specifically for the Pegasus R4i This manual includes a full table of c...

Page 4: ...iv Promise Technology Pegasus R4i VCCI KCC FCC...

Page 5: ...v About this guide Pegasus R4i Product Manual China RoHS Hazardous substance tables BSMI RoHS Declaration of the Presence Condition of the Restricted Substances Marking...

Page 6: ...spose of this product as household waste or commercial waste Waste electrical and electronic equipment should be appropriately collected and recycled as required by practices established for your coun...

Page 7: ...I 15 To Create a Disk Array and Logical Drive 16 Managing the Pegasus R4i 17 Accessing the Pegasus software utility 18 Access Promise Utility in Mac Pro 18 Opening 18 Closing 18 Perusing the Promise U...

Page 8: ...tivity 49 Deleting a Scheduled Background Activity 50 Media Patrol 51 Making Media Patrol Settings 51 Redundancy Check 52 Making Redundancy Check Settings 52 Initialization 53 Making Initialization Se...

Page 9: ...Performing a Manual Rebuild 89 Pausing and Resuming a Rebuild 90 Stopping a Rebuild 91 Managing Logical Drives 92 Viewing a List of Logical Drives 93 Viewing Logical Drive Information 93 Viewing Logi...

Page 10: ...hecking LEDs 129 Pegasus Utility 130 Viewing the Event Logs 130 Viewing Runtime Events 130 Viewing NVRAM Events 131 Event Severity Descriptions 131 Saving All Logs 133 Physical Drive Problems 134 Diag...

Page 11: ...4 Contacting Technical Support 145 Limitations 145 RMA Methods 145 Limited Warranty 149 Disclaimer of other warranties 150 Your Responsibilities 151 Returning the Product For Repair 151 Contents Pegas...

Page 12: ...ROMISE T echnology s Pegasus R4i is a RAID storage solution in an MPX Module form factor for the Mac Pro Use the latest version of the Pegasus Utility to monitor the Pegasus R4i status and perform mai...

Page 13: ...of DDR3 1866 SDRAM memory and a world class enterprise proven RAID engine Protocol Support Pegasus R4i supports PCIe Gen3 high speed serial computer expansion bus standard Key Benefits Supports RAID0...

Page 14: ...our HDD RAID function RAID level support RAID 0 1 1E 5 6 10 OS Support macOS 10 14 or newer Hardware monitoring Temperature Enclosure Physical drives Logical drives RAID controller Temperature Operati...

Page 15: ...indicates a problem with the physical drive or an array Activity The Drive Activity LED lights blue when the physical drive is present and blinks blue when there is activity on the drive Drive Module...

Page 16: ...R4i Product Manual Feature Description Gold Finger PCIe The Gold Finger PCIe contacts complete the physical link it is the path through which the PCIe link is established Rear view Gold Finger PCIe To...

Page 17: ...begin installation Installing Pegasus R4i into Mac Pro Installing the Software on Mac Pro CAUTION The electronic components within the Pegasus R4i unit are sensitive to damage from Electro Static Disc...

Page 18: ...r the Pegasus R4i MPX RAID Storage Module is simple and easy The device is shipped with hard disk drive modules installed and a RAID array configured so all you need to do is plug in and secure the un...

Page 19: ...ac Pro Essentials Guide for instructions to open the system enclosure in order to expose available MPX bays used for the Pegasus R4i installation and to remove the clamp plates before beginning the in...

Page 20: ...low the illustrated instructions beginning on the next page to install the Pegasus R4i is either of the available locations The pictures below provide a visual summary of the procedure Guide the Pegas...

Page 21: ...e left side ribs on the Pegasus R4i insert into slots in the Mac Pro chassis This will properly align the unit for insertion The PCI faceplates on the right side of the Pegasus R4i must be inserted in...

Page 22: ...ower and power on the system Please refer to your Mac Pro Essentials Guide for instructions When the system is booted up you can install the Pegasus Utility to use some advanced features specially cre...

Page 23: ...tility installation package is located on the Pegasus R4i Follow the instructions below to install the utility To install the Pegasus Software Utility 1 Double click on the Promise Pegasus R4i icon on...

Page 24: ...click Continue to proceed 5 Click Agree if you agree to the terms of the license To read the license click Read License Choose Disagree if you do not agree the terms in which case the installation pro...

Page 25: ...used for management of the Pegasus R4i Use this to monitor the Pegasus R4i status and health or change the default array configuration or to update the device firmware This is also useful for monitor...

Page 26: ...When the UI is locked you cannot create logical drives or change settings on the Pegasus R4i unit T o unlock the UI 1 At the lower left screen of the Pegasus Utility window click the closed lock icon...

Page 27: ...e a disk array and logical drive The procedures are described in the next chapter To see the Wizard menu launch the Pegasus Utility in the Dashboard menu under System Status click the Disk Array link...

Page 28: ...s software utility Managing Subsystems Managing the RAID Controller Managing Enclosures Managing Background Activities Managing Physical Drives Managing Disk Arrays Managing Logical Drives Managing Sp...

Page 29: ...pen the Promise Utility double click the Promise Utility icon in the Macintosh Dock The Promise Utility window opens and displays the Dashboard See The Promise Utility interface with the Dashboard dis...

Page 30: ...how Hide T oolbar Customize T oolbar Devices Pegasus units Dashboard Show the Dashboard Device Front View Component List Physical Drive List Storage Wizard Disk Array List Logical Drive List Spare Dri...

Page 31: ...rive list settings and functions Subsystem Information icon Displays Pegasus unit information and settings Events icon Displays the event logs Customizingthe Toolbar You can customize the toolbar by a...

Page 32: ...of your desktop to view an active display of the Pegaus R4i device as well as access to menus used to configure settings for device hardware and physical drives To view the Promise Utility menu bar j...

Page 33: ...evice ID operational status enclosure type and status description of all enclosures The Enclosure Controller and Buzzer menus are described in relevant sections of this chapter See Viewing Controller...

Page 34: ...Drive option to display the Physical Drive menu This is the same menu you see by clicking the Physical Drive menu button at the top of the Promise Utility window or by clicking the Physical Drive men...

Page 35: ...al capacity operational status etc Click on the drive to bring up the Physical Drive Information displaying the detailed information of the device Front View options include the ability to indicate wh...

Page 36: ...drives assigned to a disk array these appear colored purple Click on of the following items in the drop down menu All DA Show all disk arrays DA0 DA1 DA2 etc a specific disk array close Click to clos...

Page 37: ...nology Pegasus R4i Managing Subsystems Enclosure management includes Viewing Subsystem Information Subsystem Settings Clearing Statistics Restoring Factory Default Settings Saving a Service Report Upd...

Page 38: ...Storage Module T o view enclosure information click the Subsystem Information icon Subsystem Information includes Alias Same as controller alias Model WWN World Wide Number Vendor Serial number Revisi...

Page 39: ...ngs T o modify enclosure settings 1 Click the Subsystem Information icon 2 Click the Settings button 3 Make changes as required Enter an alias or change the existing alias in the field provided 4 Clic...

Page 40: ...tics This function clears statistical data on the RAID controller physical drives and logical drives T o clear statistics 1 Click the Subsystem Information icon 2 Click the Clear Statistics button 3 T...

Page 41: ...your desktop choose Restore Factory Default 2 In the Restore Factory Default settings screen check the boxes beside the settings you want to reset to default value Background activity settings Contro...

Page 42: ...e To save a service report to your computer click on the Subsystem Information menu link and click on the Save Service Report button A dialog prompt will ask you where you want to save the HTML file c...

Page 43: ...e controller firmware 1 From the Admin drop down menu in the menu bar at the top of your desktop choose Firmware Update 2 Click on the padlock icon to unlock the menu and type in the password for your...

Page 44: ...ing the Pegasus R4i Pegasus R4i Product Manual Managing the RAID Controller RAID controller management includes Viewing Controller Information Viewing Controller Statistics Controller Settings Buzzer...

Page 45: ...ayed Controller information includes Controller ID Vendor Operational Status Cache Usage Percentage Part Number Hardware Revision SCSI Protocol Supported Single Image Version Host Driver Version Alias...

Page 46: ...Controller Settings on page 37 Click the X icon to close the information panel Memory Type Flash Type NVRAM Type Preferred Cache Line Size Coercion SMART Write Back Cache Flush Interval Enclosure Pol...

Page 47: ...tion date and time Read Data Transferred Errors Read Errors I O Requests Read I O Requests Statistics Start date and time Viewing Controller Statistics T o view controller statistics 1 Click the Dashb...

Page 48: ...rval Enter a value into the field 1 to 1440 minutes 1440 minutes 24 hours Enable Coercion Check the box to enable or uncheck to disable Coercion Method Choose a method from the dropdown menu GBTruncat...

Page 49: ...38 Promise Technology Pegasus R4i Controller Settings...

Page 50: ...er Settings T o modify buzzer settings 1 From the Device menu choose Component List 2 Mouse over the buzzer then click the Settings button 3 Check the Enable Buzzer box to enable the buzzer Or uncheck...

Page 51: ...40 Promise Technology Pegasus R4i Managing Enclosures Enclosure management includes the following functions Viewing the Enclosure Information Viewing Temperature Sensor Information...

Page 52: ...Click the X icon to close the information panel Enclosure ID Enclosure Warning T emperature Threshold Controller Warning T emperature Threshold SEP Firmware Version Max Number of Controllers Max Numb...

Page 53: ...board icon then click the Temperature link 2 Scroll down until you see Temperature Sensors Temperature Sensors information includes ID Status Normal Warning or Critical icon Location Controller or Enc...

Page 54: ...Scheduled Background Activity Media Patrol Redundancy Check Initialization Rebuild Migration PDM Transition Synchronization Background activities perform a variety of preventive and remedial function...

Page 55: ...ckground activities click on the Background Activities icon The list of background appears Running activities will illustrate a progress bar of the process currently running in the background Media Pa...

Page 56: ...ground Activities icon 2 Click the Scheduler button The list of scheduled background appears Adding a Scheduled Background Activity T o add a new scheduled background activity 1 Click on the Backgroun...

Page 57: ...l and specific day from the dropdown menu Also choose which months you will be designating for the reoccurrence pattern Choose a Start From date from the dropdown menus Choose an End On option No end...

Page 58: ...ty Schedule T o change an existing scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the backgr...

Page 59: ...nd specific day from the dropdown menu Also choose which months you will be designating for the reoccurrence pattern Choose a Start From date from the dropdown menus Choose an End On option No end dat...

Page 60: ...eting it T o enable or disable change an existing scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse...

Page 61: ...vity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the background activity then click the Delete button To return to curr...

Page 62: ...n the media If Media Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array See Making Disk Array Settings on page 84 Making Media Patrol Settings T o make Media Patrol...

Page 63: ...T o make Redundancy Check settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Redundancy Check Rate dropdown menu and choose a rate Low Fewer system resources t...

Page 64: ...ason Initialization is recommended whenever you create a logical drive See Initializing a Logical Drive on page 102 Making InitializationSettings T o make initialization settings 1 Click on the Backgr...

Page 65: ...ild function is ENABLED the disk array begins to rebuild automatically as soon as you remove the failed physical drive and install an unconfigured physical drive in the same slot See Making Rebuild Se...

Page 66: ...sources to the Rebuild more to data read write operations Medium Balances system resources between the Rebuild and data read write operations High More system resources to the Rebuild fewer to data re...

Page 67: ...ion settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Migration Rate dropdown menu and choose a rate Low Fewer system resources to Migration more to data read...

Page 68: ...DM settings 1 Click on the Background Activities icon 2 Click the Settings button 3 The following settings are required Click the PDM Rate dropdown menu and choose a rate Low Fewer system resources to...

Page 69: ...e Transition settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Transition Rate dropdown menu and choose a rate Low Fewer system resources to Transition more to...

Page 70: ...drive was synchronized See Viewing Logical Drive Information on page 93 SynchronizationSettings T o modify Synchronization settings 1 Click on the Background Activities icon 2 Click the Settings butt...

Page 71: ...Physical Drives Viewing Physical Drive Information Viewing Physical Drive Statistics Viewing Physical Drive SMART Log Information Locating a Physical Drive Making Global Physical Drive Settings Making...

Page 72: ...ge Module click the Physical Drive icon Physical drive information includes ID ID number of the physical drive Status Normal Stale or PFA or Dead icon Model Number Type SATA HDD or SSD Location Enclos...

Page 73: ...er Alias If assigned Physical Capacity T otal capacity in GB Configurable Capacity Usable capacity in GB Used Capacity Capacity actually used in GB Block Size Typically 512 Bytes Operational Status OK...

Page 74: ...bled Queue Depth Number of commands Power Saving Level Supported by this drive Medium Error Threshold Drive Temperature Drive Reference Temperature 3 Click the Advanced Information tab Advanced inform...

Page 75: ...statistics see Clearing Statistics on page 29 4 Click the X icon to close the settings panel Data Transferred Read Data Transferred Write Data Transferred Errors Number of errors Non Read Write Error...

Page 76: ...hysical drive you want then click the View button 3 Click the SMART Log tab SMART Log information includes Physical Drive ID SMART Support Yes or No depending on the drive SMART Status Enabled or disa...

Page 77: ...ings 1 Click the Physical Drive icon 2 Click the Global Physical Drive Settings button 3 Check the boxes to enable uncheck to disable Enable Write Cache Enable Read Look Ahead Cache Enable Command Que...

Page 78: ...drive and is supported by RAID enclosures and JBOD expansion units T o locate a physical drive 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click the Locate button Th...

Page 79: ...ART log settings 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click the Settings button 3 Click the SMART Log Settings tab 4 Check the box to enable the SMART log 5 Cl...

Page 80: ...drive you want then click the Settings button 3 Make changes as needed Enter change or delete the alias in the Alias field Choose Unconfigured or PassThru Configuration Unconfigured drives are not vi...

Page 81: ...a physical drive replacement rebuild operation etc Then clear the condition T o clear a Stale or a PFA condition 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click th...

Page 82: ...dia Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array Media Patrol checks all physical drives one at a time T o run Media Patrol on your physical drives 1 Click on...

Page 83: ...p is to cancel the Media Patrol 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Media Patrol and click the Stop button 3 In the Confirmation box type t...

Page 84: ...nt includes Viewing a List of Disk Arrays Viewing Disk Array Information Creating a Disk Array Manually Making Disk Array Settings Locating a Disk Array Deleting a Disk Array Preparing a Disk Array fo...

Page 85: ...se Disk Array The list of disk arrays appears Each disk array lists ID DA0 DA1 etc Alias If assigned Status Normal Degraded or Incomplete physical drive missing icon Capacity Data capacity of the arra...

Page 86: ...on this array PDM Enabled or disabled on this array Total Physical Capacity Maximum capacity including used and unused capacity on the physical drives Configurable Capacity Data capacity of the array...

Page 87: ...the Dashboard menu click the Disk Array link 2 Click the Create Disk Array button 3 Accept the defaults or make changes Enter an alias in the Alias field Maximum of 32 characters letters numbers spac...

Page 88: ...l drives ID numbers appear in the field below the diagram 5 When you have finished your settings and choices click the Submit button The new array appears in the list If you are done creating disk arr...

Page 89: ...ay and Logical Drive with the Wizard A disk array is the method of organizing the hard disk drives or solid state drives in the Pegasus A logical drive is created on a disk array The logical drive is...

Page 90: ...iguration dialog box appears 3 Do one of the following actions If you agree with the proposed configuration click the Submit button The Wizard creates your disk array and logical drive If you have a P...

Page 91: ...nges Enter an alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Media Patrol Uncheck to disable on this array For more information see Media Pat...

Page 92: ...r size 512 B 1 KB 2 KB and 4 KB are available Choose a Read cache Policy The choices are Read Cache Read Ahead cache and None Choose a Write cache Policy The choices are WriteThru write through and Wr...

Page 93: ...iled physical drive in the disk array and run the Transition function Global Can be used by any disk array Dedicated to newly created disk array The disk array you are now creating 2 In the Select Phy...

Page 94: ...button to close the Wizard Formatting your Logical Drives If you left the Format box checked under Task 2 Logical Drive Creation your logical drives are formatted automatically If you UNchecked the F...

Page 95: ...ray 2 Mouse over the disk array you want then click the Settings button 3 Make setting changes as required Enter change or delete the alias in the Alias field Maximum of 32 characters letters numbers...

Page 96: ...one of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Delete button 3 In the Conf...

Page 97: ...a disk array 1 Do one of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Locate b...

Page 98: ...ne of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Transport button 3 In the Co...

Page 99: ...drives If there is no spare drive of adequate capacity you must replace the failed drive with an unconfigured physical drive then perform a Manual Rebuild On the module with the failed drive the Drive...

Page 100: ...a Seq No sequence number 4 From the Target Physical Drive dropdown menu choose a Target physical drive 5 In the Confirmation box type the word confirm in the field provided and click the Confirm butto...

Page 101: ...Technology Pegasus R4i Pausing and Resuminga Rebuild T o pause or resume a Rebuild 1 Click on the Background Activities icon 2 Mouse over Rebuild and click the Pause or Resume button Pausing a disk ar...

Page 102: ...t Manual Stopping a Rebuild T o stop or cancel a Rebuild 1 Click on the Background Activities icon 2 Mouse over Rebuild and click the Stop button 3 Click the Confirm button Also see Making Rebuild Set...

Page 103: ...es Viewing Logical Drive Information Viewing Logical Drive Statistics Making Logical Drive Settings Viewing Logical Drive Check Tables Creating a Logical Drive Manually Formatting Your Logical Drives...

Page 104: ...ty of the logical drive RAID Level Set when the logical drive was created Stripe Set when the logical drive was created Cache Policy Read cache and Write cache settings Array ID ID number of the disk...

Page 105: ...ize Set at logical drive creation Write Policy WriteThru or WriteBack Current Write Policy May change from WriteBack to WriteThru under certain conditions Preferred Controller ID Not applicable Tolera...

Page 106: ...ick the View button 3 Click the Statistics tab 4 Logical Drive statistics display including Data Transferred In megabytes Read Data Transferred In megabytes Write Data Transferred In megabytes Errors...

Page 107: ...2 Mouse over the logical drive you want then click the Settings button 3 Make setting changes as required Enter change or delete the alias in the Alias field Maximum of 32 characters letters numbers s...

Page 108: ...heck Table button 3 Choose an option All All errors The default choice Read Check Read errors for this logical drive Write Check Write errors for this logical drive Inconsistent Block Inconsistent blo...

Page 109: ...re drives at the same time See Creating a Disk Array and Logical Drive with the Wizard on page 78 T o create a logical drive manually 1 Do one of the following actions Click the Logical Drive icon Fro...

Page 110: ...KB and 4 KB are available Choose a Read cache Policy Read Cache Read Ahead and No Cache are available Choose a Write cache Policy Write Back and Write Through Thru are available The Write Cache is al...

Page 111: ...p When you see the icon your logical drive is ready to use Your logical drives are ready to use Locating a Logical Drive This feature causes the drive module LEDs to flash for one minute to assist you...

Page 112: ...e of the following actions Click the Logical Drive icon From the Storage menu choose Logical Drive The list of logical drives appears 2 Mouse over the logical drive you want then click the Delete butt...

Page 113: ...he left of the logical drive you want to initialize 4 Choose the initialization option you want Quick Initialization Check the box and enter a value in the Quick Initialization Size field This value i...

Page 114: ...al Pausing and Resumingan Initialization T o pause or resume Initialization 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Initialization and click th...

Page 115: ...ancel an Initialization 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Initialization and click the Stop button 3 In the Confirmation box type the wor...

Page 116: ...encies T o run Redundancy Check on a logical drive 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Start button 3 Check...

Page 117: ...Resuminga RedundancyCheck T o pause or resume a Redundancy Check 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Pause...

Page 118: ...toppinga RedundancyCheck T o stop is to cancel the Redundancy Check 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Stop...

Page 119: ...al drive Before you begin a migration examine your current disk array to determine whether The physical drives in your array can support the target RAID level There is sufficient capacity to accommoda...

Page 120: ...t button 6 Check the box next to the logical drive you want to modify 7 From the dropdown menu choose a target RAID level The choice of RAID levels depends the number of physical drives in the disk ar...

Page 121: ...ol See PDM on page 57 T o run PDM on a logical drive 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Start button 3 Choose a Source P...

Page 122: ...Pegasus R4i Product Manual Pausing and ResumingPDM T o pause or resume PDM 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Pause or R...

Page 123: ...Pegasus R4i StoppingPDM T o stop is to cancel PDM 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Stop button 3 Click the Confirm bu...

Page 124: ...Manual Managing Spare Drives Spare drive management includes Viewing a List of Spare Drives Viewing Spare Drive Information Creating a Spare Drive Manually Making Spare Drive Settings Running Spare C...

Page 125: ...ose Spare Drive Spare Drive information displays including ID Spare0 Spare1 etc Status Normal Rebuilding or Failed missing icon Configurable Capacity Usable capacity of the spare drive Physical Drive...

Page 126: ...is spare Location Enclosure number and slot number Model Number Make and model of the physical drive Operational Status OK Rebuilding Failed or Missing Spare Type Global or Dedicated Physical Capacity...

Page 127: ...e the settings as required Check the Revertible box if you want a revertible spare drive A revertible spare drive returns to its spare drive assignment after you replace the failed physical drive in t...

Page 128: ...for your spare The drive module turns blue when you click it The physical drive s ID number appears in the field below the diagram 5 Click the Submit button to continue If you are done creating spare...

Page 129: ...ouse over the spare drive you want then click the Settings button 3 Accept the default or change the settings as required In the Revertible dropdown menu choose Yes or No In the Spare Type dropdown me...

Page 130: ...e list of spare drives appears 2 Mouse over the spare drive you want then click the Spare Check button 3 Click the Confirm button Spare Check has no pause resume or stop functions When the Spare Check...

Page 131: ...the Delete button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button Running a Transition on a Spare Drive Transition is the process of replacing a rev...

Page 132: ...3 Choose a Source Physical Drive The Source Physical Drive is the revertible spare drive that is now part of the disk array Source Physical Drives are identified by the disk array number and their seq...

Page 133: ...using and Resuminga Transition T o pause or resume Transition 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Transition and click the Pause or Resume...

Page 134: ...topping Pausing or Resuminga Transition T o stop is to cancel a Transition 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Transition and click the Sto...

Page 135: ...ke corrective action To setup Email notification settings 1 Click on Promise Utility in the top menu bar and select Preferences click on the Email menu tab 2 Click the padlock icon to the menu so you...

Page 136: ...to see if it works with ESMTP enabled If it does not work try disabling ESMTP and testing it again 5 If ESMTP is enabled enter your email account user name in the SMTP Authenticaiton Username entry fi...

Page 137: ...n email notification will be sent For example if you choose Warning you will receive many emails which are not urgent It is recommended to use the Major level to alert of significant events that might...

Page 138: ...pter deals problems you might encounter with your Pegasus unit and how to resolve them Responding to an Audible Alarm Checking LEDs Pegasus Utility Viewing the Event Logs Physical Drive Problems Disk...

Page 139: ...s Utility and check details in Event list Replace the flagged Drive Module per instructions Minor A Drive Module had some correctable errors Run Pegasus Utility and check details in Event list Continu...

Page 140: ...LED Description Status The Drive Status LED lights blue when functioning normally A red Drive Status LED indicates a problem with the physical drive or an array Activity The Drive Activity LED lights...

Page 141: ...Descriptions Viewing Runtime Events T o display Runtime Events click the Events icon The log of Runtime Events appears Events are added to the top of the list Each event includes Index Sequence number...

Page 142: ...Disk Array Logical Drive Physical Drive by its ID number Event ID Hexadecimal identifier of the event Severity lowest to highest Information Warning Minor Major Critical and Fatal Time Date and time t...

Page 143: ...132 Promise Technology Pegasus R4i View NVRAM Events...

Page 144: ...the Events icon The log of Runtime Events appears 2 Click the Save All Logs debug purpose button in the top of the menu 3 You are asked to confirm that you want to save all logs In the Confirmation b...

Page 145: ...and click the physical drive you want then click the View button Look under Operational Status for the condition of the physical drive Offline Check the drive for PFA Condition Caused by a bad block o...

Page 146: ...e A failed physical drive displays a red X icon in the Pegasus Utility and a red Status LED on the drive module Check the failed drive then obtain a replacement drive module Follow the instructions be...

Page 147: ...e sure you support the bottom of the module so it does not drop when it is free of the enclosure hardware To replace the drive module make sure the drive bay lock is in the open position then use both...

Page 148: ...it goes until the connectors on the back are firmly seated Note that if the drive module is not fully inserted you will not be able to slide the lock to the locked position Slide the lock toward the...

Page 149: ...mes Critical The operational status of the logical drives becomes Critical or Degraded The operational status of the physical drive becomes Dead or Offline The Pegasus Utility reports these conditions...

Page 150: ...llowing places Dashboard icon A red X icon appears beside the disk arrays logical drives and physical drives under System Status Physical Drive icon Physical drives are shown Dead Offline or Missing L...

Page 151: ...igured physical drive then perform a Rebuild manually See Replacing a Drive Module on page 135 T o perform a manual rebuild 1 Click on the Background Activities menu icon 2 Mouse over Rebuild and clic...

Page 152: ...to their new locations the Pegasus Utility displays an incomplete array When the Pegasus Utility discovers an incomplete array it displays a dialog box asking you to Click the OK button to accept the...

Page 153: ...ating system recognizes a logical drive but cannot access it the computer might display a warning message See Figure 6 Warning message Normally you never see this warning message for a logical drive b...

Page 154: ...ystem Status box 1 Click the name link of the component with the red X icon System Status box on the Dashboard The System Status list contains a list of all the components with their appending status...

Page 155: ...Performance Monitor information choose Performance Monitor from the Admin drop down menu in the Menu Bar Note that it is necessary to unlock the interface before the option can be selected Performance...

Page 156: ...issued after 12 00 noon PST M F ship out the next business day RMA Methods 1 Cross Ship NOT applicable in APAC and EMEAR For this method Credit card information is required for security purposes The...

Page 157: ...te http www promise com Austria Technical Support E Support https support promise com Web Site http www promise com France Technical Support E Support https support promise com Web Site http www promi...

Page 158: ...ww promise com United Kingdom Technical Support E Support https support promise com Web Site http www promise com Taiwan Technical Support E Support https support promise com Web Site http www promise...

Page 159: ...s support promise com Web Site http www promise com Singapore Technical Support E Support https support promise com Web Site http www promise com Japan 3F Mura Matsu Bldg 3 8 5 Hongo Bunkyo ku Tokyo 1...

Page 160: ...new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice This warranty shall not apply to defects resulting from a i...

Page 161: ...lied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or s...

Page 162: ...e use of any product Returning the Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support staff and be ready...

Page 163: ...ummary of the product s problem s Write an attention line on the box with the RMA number Include a copy of your proof of purchase You are responsible for the cost of insurance and shipment of the prod...

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