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Promise Technology FAST TRAK S150, User Manual

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Promise Technology FAST TRAK S150 User Manual Download Page 62

FastTrak SX4030, SX4060, S150 SX4-M User Manual

54

“No Hard Drives Found” Message Appears During CD-ROM Installation of 
Windows

 You did not press the F6 key at the appropriate time. Reboot the system, 
and press the F6 key when the message 

Press F6 if you need to install third 

party SCSI or RAID driver

 appears.

Performance Tips

Here are some tips that may optimize performance in a RAID 0 striped array. 
If you are using an audio/video-editing card, we also recommend reviewing 
your card?s documentation for additional information.

Use a FastTrak array as D: or other non-bootable drive in a Striped Array

For Audio/Video editing, keep the original system boot drive on the standard 
IDE controller as C: drive. Partitioning software such as FDISK will see the 
array as one physical drive, D: or later. This will prevent file fragmentation 
and provide better accessibility to the array. 

Re-Configure PCI Latency Setting

The PCI Latency setting appears in some Motherboard BIOS. The setting 
governs how much time is allocated to service each PCI slot. Promise 
recommends a value of 64. An optimal value will vary from system to 
system. 

Summary of Contents for FAST TRAK S150

Page 1: ...FASTTRAK SX4030 SX4060 S150 SX4 M USER MANUAL Version 1 1 ...

Page 2: ...mise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from su...

Page 3: ...vision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult Promise T...

Page 4: ...FastTrak SX4030 SX4060 S150 SX4 M User Manual iv ...

Page 5: ...Reference 15 Main Menu 16 View Drive Assignments 17 Define Array 18 Define Array Definition Menu 19 Create a RAID 0 Array 20 Change Stripe Block Size 20 Assign Drives to a RAID 0 Array 20 Set Gigabyte Boundary 20 Save Array Information 20 Create a RAID 1 Array 21 Create a Mirroring Array with Two New Drives 21 Change the Stripe Block Size 21 Set Gigabyte Boundary 21 Save Array Information 21 Creat...

Page 6: ...uring New OS Installation 30 Install Driver in an Existing System 31 Confirm Installation 32 Windows XP Install Driver During New OS Installation 33 Install Driver in an Existing System 34 Confirm Installation 34 Windows 2000 Install Driver During New OS Installation 35 Install Driver in an Existing System 36 Confirm Installation 36 Red Hat Linux 8 0 9 0 Install Driver During New OS Installation 3...

Page 7: ...rity Striping 47 JBOD Single Drive 48 Chapter 6 Troubleshooting Tips 49 Motherboard Issues 49 System CMOS Issues 50 Drive Related Errors 50 Operating System Related Issues 53 Performance Tips 54 Chapter 7 Support 55 Frequently Asked Questions 55 Pre Installation Speed Device Types Capacity Cabling 55 Drive Issues 57 Installation Issues Capacity Booting 59 Post Installation 60 Contact Technical Sup...

Page 8: ...FastTrak SX4030 SX4060 S150 SX4 M User Manual viii ...

Page 9: ...able of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed...

Page 10: ...y FastTrak can also perform many other tasks such as Create arrays at various RAID levels 0 1 0 1 5 and JBOD depending on the application being used Set up a network of FastTrak RAID servers all running under different RAID levels and monitor those servers from any workstation on the network Create a series of FastTrak RAID networks at any number of offsite locations Monitor and or repair FastTrak...

Page 11: ...ys that exist anywhere on a network Windows based GUI provides email notification of all major events alarms memory cache management logging for NT 2000 servers array maintenance rebuild and access to all components in array server controller data channels individual drives and enclosure For information on using PAM refer to the PAM User Manual which is included on the CD ...

Page 12: ...FastTrak SX4030 SX4060 S150 SX4 M User Manual 4 ...

Page 13: ...ray Management PAM utility PAM User Manual and FastTrak SX4030 SX4060 S150 SX4 M User Manual If ANY of the contents are missing or appear to be damaged please contact your dealer or distributor immediately SX4030 SX4060 When you receive the FastTrak SX400 Series card the package should contain the items listed below FastTrak SX4000 Series Controller Card 64 MB SDRAM DIMM Memory Card Quick Start Gu...

Page 14: ... an existing system backup any important or useful data Failure to follow this accepted PC practice could result in data loss Important In place of the 64 MB SDRAM DIMM included with the FastTrak card you can install a SDRAM DIMM of up to 256 MB for additional capacity and performance Promise provides a list of approved DIMMS and a testing procedure to ensure compatibility See Appendix A in this U...

Page 15: ...ove the inside slot cover of an available 32 bit PCI slot on the motherboard Note FastTrak SX4030 supports only a 33 MHz PCI slot 3 Install the FastTrak card into the open slot above Secure the bracket to the system s frame 4 Attach your system case s 2 or 4 pin LED cable to the LED connector on the FastTrak card see Figures 2 and 3 below Make sure that pin 1 on the connector is aligned with pin 1...

Page 16: ...are planning a RAID 5 array use three or four new drives 1 SX4030 SX4060 only Set your hard drives to Master Cable Select or Single depending on drive specification The Serial ATA Specification excludes Master Slave settings so these do not apply to the S150 SX4 card 2 Install the hard drives into the hard drive bays of your system Important If you wish to include your current bootable Serial ATA ...

Page 17: ...ove SX4030 SX4060 Attach the black end of the Ultra ATA cable to each hard drive Then attach the blue end to the ATA connectors on the FastTrak card above 4 Attach the Y cable power splitters to each of the hard drives J 1 Ch1 Ch2 Ch3 LED Pins Ch4 I2C Connector Buzzer Cache Memory Socket SDRAM DIMM 1 1 1 1 J 1 Ch1 Ch2 Ch3 LED Pins Ch4 Buzzer Cache Memory Socket SDRAM DIMM ...

Page 18: ...ust still create your first array using the FastBuild Utility as described here F a s t T r a kS 1 5 0S X 4 M t m B I O SV e r s i o n1 1 0 2 0 c 2 0 0 3 2 0 0 5P r o m i s eT e c h n o l o g y I n c A l lr i g h t sr e s e r v e d I n s t a l l e dD I M MS i z e 6 4M B N oA r r a yi sd e f i n e d P r e s s C t r l F t oe n t e rF a s t B u i l d t m U t i l i t y P r e s s E S C t oc o n t i n u...

Page 19: ... r a y M e n u K e y s A v a i l a b l e A r r a y N o R A I D L e v e l T o t a l D r v C a p a c i t y M B S t a t u s A r r a y 1 A r r a y 2 A r r a y 3 A r r a y 4 N o t e B o o t a b l e A r r a y U p D o w n E S C E x i t E n t e r S e l e c t S p a c e C h a n g e B o o t D r i v e F a s t B u i l d A r r a y U t i l i t y 2 x x c 2 0 0 2 2 0 0 5 P r o m i s e T e c h n o l o g y I n c D e...

Page 20: ...re Drive 9 Press Ctrl Y to save your array configuration 10 Press Esc to exit to the Main Menu Press Esc again to exit the Utility 11 Press Y to confirm the new array and restart the computer You have successfully created a new RAID array Level Number of Drives RAID 0 2 3 or 4 RAID 1 2 only RAID 0 1 4 only RAID 5 3 or 4 JBOD 1 2 3 or 4 Important You must be partition and format your new array befo...

Page 21: ... utility If you are defining more than one array and booting from one of these arrays go to the Define Array menu Press the Up and Down Arrow keys to highlight the array then press the Spacebar to make it bootable Restart the system for the changes to take effect Watch for the Promise FastTrak BIOS messages ensuring that the messages reflect the array s you have created Common Tasks The following ...

Page 22: ...gh the choices using the Spacebar to select the RAID level you wish to use for the new array 4 In the Drive Assignments menu see page 17 press the Down Arrow to select from the available drives to assign them as members of the new array Use the Spacebar to toggle between Yes or No or press Y under the Assignment column to assign the drive N un assigns the drive 5 When you are finished assigning dr...

Page 23: ...ces Status Shows one of three possible array status conditions Functional The array is fully operational and no problems are present Critical The array is operational but has lost its fault tolerance For RAID array levels 1 0 1 and 5 the array contains a failed drive The user must identify and replace the failed drive Offline The array is no longer operational and the FastBuild utility cannot rebu...

Page 24: ...ight options Press the spacebar to cycle through choices for the selected option Press Enter return to select a highlighted option Press ESC Escape to exit the menu F a s t B u i l d A r r a y U t i l i t y 2 x x c 2 0 0 2 2 0 0 5 P r o m i s e T e c h n o l o g y I n c M a i n M e n u V i e w D r i v e A s s i g n m e n t s 1 V i e w D e f i n e A r r a y 2 D e l e t e A r r a y 3 C o n t r o l l...

Page 25: ...s are labeled free and are considered hot spares to provide fault tolerance Unassigned drives may also be used to create a new array at any time Mode On the FastTrak S150 SX4 this channel uses Serial ATA technology and displays a letter S It does not apply to the FastTrak SX4030 SX4060 F a s t B u i l d A r r a y U t i l i t y 2 x x c 2 0 0 2 2 0 0 5 P r o m i s e T e c h n o l o g y I n c V i e w...

Page 26: ...defined addressable by the FastTrak Controller RAID Level This column indicates the RAID type applied to a particular array Total Drv This column displays the number of drives configured for the array Capacity MB This column shows the total capacity in MB megabytes for each array Status This column displays the status information for each array See page 14 for status definitions F a s t B u i l d ...

Page 27: ...e must be set to ON when the original array is created When enabled the Gigabyte Boundary feature rounds the drive capacity of all drives to the common whole GB drive size For example with the Gigabyte Boundary feature enabled the remaining working drives can be 80 5 GB and the replacement drive can be 80 3 since all are rounded down to 80GB This permits the smaller drive to be used Please note th...

Page 28: ...ay perform optimally with different block size To change the block size use the Arrow keys to highlight the field and the Spacebar to cycle through the available size selections 16 32 or 64K Assign Drives to a RAID 0 Array Under the Drive Assignments section highlight a drive and with the Spacebar change the Assignment option to Y to add the drive to the disk array Press Ctrl Y to save the disk ar...

Page 29: ...ion assign both new drives to the array and save the information by pressing Ctrl Y Once the process is complete you will be returned to the Define Array Menu where the array will be shown as defined Change the Stripe Block Size For RAID 1 arrays FastTrak does not permit you to change the Stripe Block size Set Gigabyte Boundary For RAID 1 arrays FastTrak allows you to toggle the Gigabyte Boundary ...

Page 30: ... two pairs of striped drives with identical data on them The capacity of the array will be half that of the total number of mirrored drives within the array Save the information with Ctrl Y FastBuild automatically creates the RAID 0 1 array and returns you to the Define Array Menu where the array will be shown Change the Stripe Block Size For RAID 0 1 arrays FastTrak allows you to change the strip...

Page 31: ... the Arrow keys to highlight the field and the Spacebar to cycle through the available size selections Assign Drives to a RAID 5 Array Under the Drive Assignments section highlight a drive and press the Spacebar to change the Assignment option to Y to add the drive to the disk array Press Ctrl Y to save the disk array information The initial Define Array Menu screen will appear after you have pres...

Page 32: ...tion as the spare drive Partition and Format Array Your new RAID array must be partitioned and formatted before use Use the same method of partitioning and formatting on an array as you would any other fixed disk added to your computer system F a s t B u i l d A r r a y U t i l i t y 2 x x c 2 0 0 2 2 0 0 5 P r o m i s e T e c h n o l o g y I n c V i e w D r i v e A s s i g n m e n t s K e y s A v...

Page 33: ...u must reconfigure your PC s or server s BIOS in order use FastTrak card as the bootable controller The system will then use the bootable array as the fixed boot C drive F a s t B u i l d A r r a y U t i l i t y 2 x x c 2 0 0 2 2 0 0 5 P r o m i s e T e c h n o l o g y I n c D e f i n e A r r a y M e n u K e y s A v a i l a b l e A r r a y N o R A I D L e v e l T o t a l D r v C a p a c i t y M B ...

Page 34: ...stTrak S150 TX4 with two arrays Array1 and Array2 When your system boots the internal disk drive will be C the CD ROM will be D Array1 will be E and Array2 will be F Saved Disk Array Information All disk array data is saved within the reserved sector of each arrayed drive Another feature of the FastTrak disk array system is to recognize drive members even if drives are moved to different channels ...

Page 35: ...ipe block size in case you wish to undo a deletion Arrays may possibly be recovered after deletion by immediately re defining the array with information identical to the original configuration F a s t B u i l d A r r a y U t i l i t y 2 x x c 2 0 0 2 2 0 0 5 P r o m i s e T e c h n o l o g y I n c D e l e t e A r r a y M e n u K e y s A v a i l a b l e A r r a y N o R A I D L e v e l T o t a l D r...

Page 36: ...er items may be useful if you ever have to contact Technical Support F a s t B u i l d t m U t i l i t y 2 x x c 2 0 0 2 2 0 0 5 P r o m i s e T e c h n o l o g y I n c A d a p t e r C o n f i g u r a t i o n O p t i o n s N o P a r a m e t e r s D e f i n e d f o r C u r r e n t D i s k s S y s t e m R e s o u r c e s C o n f i g u r a t i o n I n s t a l l e d M e m o r y A d d r e s s D E 1 0 0...

Page 37: ...ew OS Installation 33 Install Driver in an Existing System 34 Confirm Installation 34 Windows 2000 Install Driver During New OS Installation 35 Install Driver in an Existing System 36 Confirm Installation 36 Red Hat Linux 8 0 9 0 Install Driver During New OS Installation 37 Install Driver in an Existing System 37 SuSE Linux 8 1 8 2 Install Driver During New OS Installation Single Processor 38 Inst...

Page 38: ... screen and then press the Enter 1 Press S to use the driver on the floppy disk and then press Enter to continue with installation 5 The Windows 2003 Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Windows 2003 Promise FastTrak S150 SX4 SX4000 Series Note If you need to specify any additional devices to be installed do so a...

Page 39: ...esting appears click Continue Anyway 8 Under Completing the Found New Hardware Wizard click Finish 9 If the New Hardware Wizard appears again close it 10 Click Yes to restart your PC 11 Remove the Promise FastTrak Driver diskette 12 When the Found New Hardware Wizard appears a second time select Install the Software Automatically Recommended and click Next 13 If a warning about Windows Logo testin...

Page 40: ... Desktop open the Control Panel from My Computer 2 Click on Performance and maintenance 3 Click on the System icon 4 Choose the Hardware tab and then click the Device Manager button 5 Click the in front of SCSI controllers Windows 2003 Promise FastTrak S150 SX4 SX4000 Series should appear ...

Page 41: ...nd then press the Enter 1 Press S to use the driver on the floppy disk and then press Enter to continue with installation 5 The Windows XP Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include WinXP Promise FastTrak S150 SX4 SX4000 Series Note If you need to specify any additional devices to be installed do so at this time Once a...

Page 42: ... Anyway 8 Under Completing the New Hardware Wizard click Finish 9 If the New Hardware Wizard appears again close it 10 Click Yes to restart your PC 11 Remove the Promise FastTrak Driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirm Installation 1 From the Windows Desktop open the Control Panel from My Computer ...

Page 43: ... SX4000 Series from the list that appears on screen and then press the Enter 5 The Windows Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Win2000 Promise FastTrak S150 SX4 SX4000 Series Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next ...

Page 44: ...pears click Next 7 If a Digital Signature Notice appears click Yes 8 Under Completing the New Hardware Wizard click Finish 9 Click Yes to restart your PC 10 Remove the Promise FastTrak Driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirm Installation 1 From the Windows Desktop open the Control Panel from My Com...

Page 45: ...sks What kind of device would you like to add select SCSI 7 Scroll down to the Promise FastTrak S150 SX4 ATA RAID Controller and click OK 8 When the Installer displays Promise FastTrak S150 SX4 ATA RAID Controller has been found click Done 9 Continue with the installation normally Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console I...

Page 46: ...o boot from the CD ROM 2 Insert the install CD into CD ROM drive 3 When the boot prompt appears on the bottom of the screen type acpi oldboot into the lower input box 4 Press the left Alt key and insert the FastTrak driver diskette into the floppy drive 5 Finish the installation normally Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Co...

Page 47: ...ly 6 When the installation is complete do NOT exit Instead press Alt F4 to switch to another screen 7 Again insert the FastTrak driver diskette into your floppy drive and type the following commands mount dev fd0 mnt mnt install umount mnt and wait the commands to finish 8 Remove the FastTrak driver diskette and press Alt F1 9 Exit the installation Note Check the readme file included with the down...

Page 48: ...0 S150 SX4 M User Manual 40 Promise RAID Utility To install the utility type the following commands mount dev fd0 mnt mnt install util umount mnt To use the utility type the following commands cd usr local promise sxcslapp ...

Page 49: ...s during bootup press Ctrl F to enter the FastBuild setup to select from menu settings Reserve Sector Array configuration data about the drive member and other members in the disk array are saved on a special location on the disk drives called the reserve sector If any member of the array becomes corrupt or lost the redundant configuration data on the other members can be used for rebuilds Disk ar...

Page 50: ... the system Types For most installations the FastBuild setup Auto Setup 1 option will configure your system There are four disk array types in three categories that can be installed on the FastTrak SX4030 SX4060 or S150 SX4 M card Performance RAID 0 Fault Tolerance RAID 1 Performance plus Fault Tolerance RAID 0 1 RAID 5 FastBuild also supports Just a Bunch of Disks JBOD technology JBOD allows you ...

Page 51: ... systems Identical drives are recommended for performance as well as data storage efficiency The disk array data capacity is equal to the number of drive members times the smallest member capacity For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB disk array Figure 1 RAID 0 writes data to both drives at the same time Stripe Size A value can be set from 16KB to 256KB secto...

Page 52: ... as soon as possible Due to redundancy the drive capacity of the array is half the total drive capacity For example two 100 GB drives that have a combined capacity of 200 GB would have 100 GB of usable storage With drives of different capacities there may be unused capacity on the larger drive Figure 2 RAID 1 copies the data from one drive to the other Spare Drive Under a RAID 1 setup an extra hot...

Page 53: ...es are required With a four drive disk array two pairs of drives are striped Each pair mirrors the data on the other pair of striped drives The data capacity is similar to a standard Mirroring array with half of total capacity dedicated for redundancy Figure 3 RAID 0 1 starts with a two drive Striped array copies it onto two additional drives to make a Mirror 2 4 6 8 1 3 5 7 2 4 6 8 1 3 5 7 Data M...

Page 54: ...s follows CH indicates channels on the FastTrak Controller card A B indicates which striped pair the drive belongs to 1 2 indicates which part of stripe data Under RAID 0 1 the array maintains data integrity if any 1 2 combination survives CH1 CH2 CH3 CH4 Drive A1 Drive A2 Drive B1 Drive B2 Event Failed Dives Array Status Why 1 A1 A2 Functional B1 B2 retain array integrity 2 B1 B2 Functional A1 A2...

Page 55: ...hard drives and is the most versatile RAID Level It works well for file database application and web servers Figure 4 RAID 5 Stripes all Drives with Data and Parity Information The capacity of a RAID 5 array is the smallest drive size multiplied by the total number of drives less minus one Hence a RAID 5 array with four 100 GB hard drives will have a capacity of 300 GB An array with two 120 GB har...

Page 56: ...ives in the group even if the drives are of different sizes JBOD appears in the User Interface as one or more individual drives There are no performance or fault tolerance features When one disk fails all data on that disk is lost The other disks are unaffected Figure 5 JBOD manages drives Individually unlike RAID 1 2 3 4 Disk Drive ...

Page 57: ...nt depending on the motherboard BIOS This setting is usually made in the PCI Configuration and or Plug and Play PnP section of the motherboard BIOS setup There are three common methods that motherboard BIOS s handle assignment of IRQs to PCI slots Specifically assigning an IRQ to a particular slot You can tell the motherboard to use IRQ 10 for PCI slot 1 IRQ 11 for PCI slot 2 etc Listing which IRQ...

Page 58: ...astTrak card On some Motherboard BIOS it is necessary to set the Boot sequence to SCSI A C since the Promise card is identified as a SCSI card Motherboard CMOS displays C or D drive failure during startup See the Drive Related Errors section Using an Onboard IDE Card with FastTrak card If an onboard IDE controller is installed with hard disks enable support in the Motherboard Standard CMOS Setup f...

Page 59: ...ngle physical drive or a striped array exceeds 64GB Windows 2000 Due to a limitation with FDISK the utility reports only the storage capacity that exceeds 64GB This is a cosmetic not actual limitation Simply create a single DOS drive partition reboot and then format the partition The Format command will recognize the total capacity of the partition accurately Windows will now recognize the total c...

Page 60: ...ess Alt F1 The following message will appear Press Ctrl Y to delete the data in the disk or press any key to abort The highlighted drive will start blinking on the screen 5 Press Ctrl TabY The following message will appear The Reserved Sector was wiped System will reboot when you exit this menu Press any key to continueA message will appear that says the reserved sector which is where array inform...

Page 61: ...ndows 2000 XP and 2003 Server Promise recommends a clean install of the Operating System This action restores the MBR and OS boot record This requires repartitioning and formatting the drive Promise Windows driver does not appear in Device Manager Windows may already be listing the controller under Other Devices instead of the Hard disk controllers section In Device Manager under Other Devices to ...

Page 62: ...mend reviewing your card s documentation for additional information Use a FastTrak array as D or other non bootable drive in a Striped Array For Audio Video editing keep the original system boot drive on the standard IDE controller as C drive Partitioning software such as FDISK will see the array as one physical drive D or later This will prevent file fragmentation and provide better accessibility...

Page 63: ...hard drives can I use for a FastTrak SX4030 SX4060 array You can use any Ultra ATA 100 or Ultra ATA 33 hard drive s to create arrays on the FastTrak SX4030 SX4060 Use matching drives for multiple drive arrays to maximize capacity usage as well as performance You can use Ultra ATA 133 drives but their data throughput will be at the Ultra ATA 100 rate Will ACPI work with HDDs on the FastTrak SX4030 ...

Page 64: ...D 0 Stripe For capacity The FastTrak RAID 0 array will be as big as the smallest HDD in the array times however many HDDs are in the array Any larger HDDs will simply be truncated The truncated space on the bigger HDDs will then be unusable For sustained data transfers Using a FastTrak Controller a RAID 0 array consisting of two HDDs will transfer at about twice the speed of the slowest HDD in the...

Page 65: ...ion of single disk drives The FastTrak SX4030 SX4060 and S150 SX4 M support up to four such drives Drive Issues Can I add a drive to a FastTrak SX4030 SX4060 and S150 SX4 M array via hot swap and dynamically adjust the array size configuration No The FastTrak Controller does not support dynamically adjustable RAID size configurations Do the HDDs on the FastTrak SX4030 SX4060 and S150 SX4 M have to...

Page 66: ...rd disk drives is not only unnecessary but it generally does not correct problems commonly experienced during use Errors such as bad sectors or ECC CRC failure are best remedied by completely replacing the drive For this reason do NOT low level format the drives attached to the FastTrak Controller Do I have to install disk management software on my array in order to access the full storage capacit...

Page 67: ...SX4030 SX4060 and S150 SX4 M array The boot sequence is controlled by the system BIOS As far as the system BIOS is concerned the FastTrak Controller and defined arrays are categorized as a SCSI device This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first rather than IDE If there are multiple SCSI add in controllers in the system then the boot sequence among th...

Page 68: ...ide product information updates for the most efficient service and support If you decide to contact us please have the following information available Product model and serial number BIOS and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s ATA ATAPI drives devices and other controllers Technical Su...

Page 69: ...hnical Support 886 3 564 53 13 Attention Technical Support Phone Technical Support 886 3 578 23 95 ext 8873 9 00 5 30pm Taiwan Time If you wish to write us for support Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C E mail Support support china promise com Fax Technical Support 86 10 6872 3940 Attention Technical Support Ph...

Page 70: ...rsonal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitatio...

Page 71: ...y Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the p...

Page 72: ...insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the ...

Page 73: ...are known to work well with FastTrak Use this list as a guide when buying your DIMM Go to www promise com support to view or download the list DIMM Testing Promise recommends testing for all DIMMs being used in a FastTrak controller including those from its currently approved list Follow this procedure to verify your DIMM s compatibility with your FastTrak RAID Controller card 1 Prepare a DOS Boot...

Page 74: ...ak 4060 Memory Speed 100MHz Memory Size 128MB Memory Type Non ECC Memory Test Result HOST PASS Memory Test Result HDMA PASS Memory Test Result XOR PASS The PASS message means you can use the DIMM that is currently installed If there is any error the program will stop and return to DOS and show error message Do not use the DIMM If the program halts for more than 20 seconds there may be an error Che...

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