VI. Troubleshooting (continued)
Symptoms
Causes and Comments
Calibration error:
Error Code 3:
Error code 3 indicates a Magnetic Rod Assembly calibration error.
•
If in LEV mode, ensure the cartridges are seated completely in the LEV Cartridge Rack, and
that the rack is seated onto the platform properly.
•
If in LEV mode, verify that the fingers on top of the LEV Plungers are not bent inward and
preventing the LEV Magnetic Rods from entering the LEV Cartridge.
•
Verify that the shipping anchors have been adjusted properly. Refer to Section III.B.
•
If in LEV mode, verify the LEV Plunger Bar Adaptor is attached properly. Refer to
Section III.C.
•
Verify that the Magnetic Rod Assembly is attached properly. Refer to Section III.C.
•
Turn the instrument off, wait a few seconds, then turn the instrument back on. If the
calibration error persists please contact Promega or your local Promega representative for
service.
Power failure occurs during
instrument run
To recover your samples after a power failure, first ensure that the particles are in one of the wells
of the cartridge and are not attached to the plunger. If the power failure occurred at a point where
the magnetic particles were captured on the outside of the plungers, manually move the
plungers up and down in the wells to wash the particles off. Then manually remove the
plungers from the instrument and restart the purification, from the beginning, with new
plungers.
Promega Corporation ·
2800 Woods Hollow Road
·
Madison, WI 53711-5399 USA
·
Toll Free in USA 800-356-9526
·
Phone 608-274-4330
·
Fax 608-277-2516
· www.promega.com
Part# TM274
Printed in USA.
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Revised 6/08
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