General
page 8
last update: 30.07.2014
3.
Delivery of device
3.1
Damages during carriage
is to be handled with the usual care. To ensure carriage without
damages the device is to be transported in the original packaging and under normal freight
conditions. If the device was supplied in a carrying case or storage box, this original packaging
needs to be used also for later shipments. Pushes during carriage need to be avoided.
At the receipt of the goods, you have to check if there are any visible damages at the outer
packaging. If the packing is alright, you can sign the receipt documents. If you even suspect by
your visual impression that damage has occurred, make a note of the suspected damage on the
delivery receipt or freight papers and get the carrier to sign it. Moreover, the forwarding agent /
courier service must be held responsible for the damage in writing.
If a hidden damage is discovered while unpacking, you have to inform and must held the
forwarding agent / courier service immedi
ately in the following way: “When
opening
the parcel
we
had to notice that …. etc. etc.“ This superficial checking of the goods has to be done before
the time limit of the forwarding agent / courier service expires which is normally within 7 days.
However, the period could be less. Hence, it is recommended to check the exact time limit when
receiving the goods.
If there are any damages inform also immediately your authorized Proceq-agent or Proceq
directly.
