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Troubleshooting and Maintenance

57

D. CREATE A SUPPORT REPORT

If you are encountering any problems with you RX900 tech

support may ask you to create a Tech Support Report. You

can do this from the Status Monitor by clicking the "i" icon

and clicking Create Report… A zip file will be create on your

desktop.

E. CLEANING THE PRINTER

If any ink has gotten on to the printer casing itself, the case of

the printer can be cleaned with an ammonia based window

cleaner and a lint-free cloth.
Over time, ink overspray may gather at the base of the printer.

The printer is designed using a vacuum system to gather most

of this ink on a series of saturation pads. Eventually, these

pads may need to be replaced. Contact tech support to

determine if pad replacement is necessary.

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Summary of Contents for RX900

Page 1: ...User s Manual 2012 All rights reserved For the most recent version of this manual please visit http www primera com manuals html 052512 511287...

Page 2: ...ith the icon and the document will jump to that page If you want to return to the Table of Contents move the icon to the top of the page and click on the arrow marked TOC Navigating through the Index...

Page 3: ...nitoring Ink Levels 27 B Using the Cost Estimator 28 C Replacing Ink Cartridges Low Ink Warning 29 Section 5 Printing 32 A Using NiceLabel 32 B Creating Barcodes in NiceLabel 38 C Printing from Other...

Page 4: ...iv...

Page 5: ...event internal heat build up Do not place the printer near heat sources such as radiators or air ducts or in a place subject to direct sun light excessive dust mechanical vibration or shock Allow for...

Page 6: ...ded in the supply box Power Adapter Separate Power Cord USB Cable Software Installer CD Cyan Magenta Yellow and Black Ink Cartridges Warranty Statement and Registration Card This Manual and other Prin...

Page 7: ...se one label to be fed from the printer The Ink Low LED will illuminate when a cartridge has 10 or less of its ink remaining The Unload Button will unload the installed label stock by reversing it thr...

Page 8: ...and power switch found on the rear panel of the printer This illustration shows the interior of the printer Power Input Port USB Port Auxilary Port Power Switch Sensor Position Adjustment Roll Arm Fix...

Page 9: ...For optimal printing speed you must have a PC with the following recommended specifications Pentium Dual Core Processor 2 GB of RAM 10 GB of Free Hard Drive Space RFID Reader Writer Position Adjustmen...

Page 10: ...ponsibility for custom label stock ordered from Primera Label Width Liner Width Width of Opening Black Mark Width Gap Between Labels Label Height Distance from edge of Media Label Sensing Methods Meth...

Page 11: ...The RX900 does not have a requirement but the standard distance for label stock is 1 16 1 6 mm With either printer it will be necessary to adjust the left margin offset via the Status Monitor RFID In...

Page 12: ...y to pull it through the printer area For these reasons the weight or thickness of the liner is a variable that can not easily be defined Primera recommends and uses 40 liner with all label stock It i...

Page 13: ...CK The following steps will guide you through loading label stock in your printer Make sure power is connected and printer is on 1 Open the Top Cover 2 Lower the Roll Guide and pull it outward to make...

Page 14: ...Roll Guide and slide it inward until it touches the label stock The Roll Guide will automatically pull back slightly to the correct position There should be approximately a 1mm gap between the roll g...

Page 15: ...ot close enough to pinch the label stock 0 1 mm gap on either side If the label stock is pinched by the guides poor print quality or feeding problems could result 9A RX900 Feed the label stock further...

Page 16: ...tches the liner width of your label stock THE LINER WIDTH IS NOT THE SAME AS YOUR LABEL WIDTH Set the guide to 1 2 inch larger than your label To move the guide push the blue roller release lever and...

Page 17: ...into the printer until it senses the label stock and automatically feeds it through the printer At this point you can make any final adjustments to the internal guide The liner edge should be under t...

Page 18: ...the correct position on the stock Set the sensor to this measurement Important Note You must adjust the Stock Sensor before loading nonstandard label stock Circular Labels If you are using Circular La...

Page 19: ...or Mode to Reflective The printer will now look for the black mark representing the beginning of the next label instead of the diecut For more information on changing the Stock Sensor Mode see Section...

Page 20: ...ck Sensor Mode setting is stored on printer main board so you will not be able to access it unless the printer is turned on and properly communicating with the computer 2 Go to Start Programs Primera...

Page 21: ...gap between prints simply add the desired amount of white space to the end of the label being printed Important Note You must also set the Stock Sensor Position Section 2C so that the sensor is sensi...

Page 22: ...are sent to the printer within one second after the last label has printed the last printed label will present for tear off Do not Present In this mode the label stock does not move after the last lab...

Page 23: ...tock according to the instructions printed on the inside cover of your RX900 and found in Section 2B 2 Before you start printing adjust the slide bar so the Reader Writer marker is approximately 1 8 3...

Page 24: ...process may take up to three minutes During this time the RFID read write offset position and antennae power are automatically adjusted After this ten write and ten verification reads are performed o...

Page 25: ...FID printing A trial version of Bartender is included on the installation disc To add RFID encoding to a label design using Bartender once the label size has been chosen and the blank label is on scre...

Page 26: ...Move to next tag to instruct the printer to feed the label stock to the next tag label Print and Encode This button allows you to test the functionality of the printer without a separate software Choo...

Page 27: ...he printer Decreasing the speed minimizes the likelihood that the loop sensor will not be able to keep up and maintain a loop Maintenance Every This sets the interval for maintenance between labels Ma...

Page 28: ...ry the following 1 Tag Inlay Repeat Make sure your inlay repeat is greater than 1 625 41 3mm If the inlay repeat is less than this the printer may read or encode two labels simultaneously You can decr...

Page 29: ...ve 96 bits of EPC memory This means you can only program 12 characters 12 character x 8 bits per character 96 If you are using 2 byte 16 bit characters such as Chinese characters you will only be able...

Page 30: ...imera Technology PTPStatus Once open the Status Monitor consist of four tabs that are arranged on the left side of the window Each tab opens a screen that has various similar functions The tabs will o...

Page 31: ...double up arrows to expand the window to standard mode Click the double down arrows to revert to the smaller mode In the standard mode the ink percentages will be displayed along with four tabs and th...

Page 32: ...of last print is displayed at the top of the window Adjust the cartridge costs according to the actual price paid for them The estimate does not take currency into account so you can assume that what...

Page 33: ...ches 0 during a job you will be prompted to change that cartridge At this point you can change or ignore Under normal circumstances this will be your first warning The 10 warning is only triggered at...

Page 34: ...p slightly 3 Remove the cartridge 4 Locate a new cartridge and remove it from its packaging Remove the foil outer package and the clear plastic shrink wrap Also remove the cartridge cap Note If you op...

Page 35: ...to its corresponding colored slot Press down near the back of the cartridge until it clicks into position Important Note Make sure the cartridge is securely in place An improperly positioned cartridge...

Page 36: ...to guide you through creating and printing a sample label Launch NiceLabel from your computer s Start Menu Note You are not required to print from the NiceLabel software You can print from any applic...

Page 37: ...ext There is no need to be exact once you enter your text it can easily be resized and or moved about the label Upon clicking in the Document Window you will see a prompt to start typing your text b W...

Page 38: ...n be positioned anywhere within the Document Window Position your cursor in the general area where you wish your barcode to print and click to start entering your barcode information There is no need...

Page 39: ...o enter the data to be used in the barcode For this we are doing a simple UPC A barcode For more information on other types of barcodes please see Section 3B Creating Barcodes in NiceLabel c Click OK...

Page 40: ...ts NiceLabel will accept universal graphic files such as BMP JPG TIF WMF and PNG It will not accept AI PDF PSD CDR or any proprietary format from design applications or label layout programs Note Obje...

Page 41: ...n 3C for more information Click File then Print from the main menu Choose your number of copies and click OK The following actions will occur during normal operation Approximately every five passes th...

Page 42: ...dow Position your cursor in the general area where you wish your barcode to print and click to start entering your barcode information Once clicked you will see the Barcode Wizard i The first screen i...

Page 43: ...t UPC E UPC E 2 digit supplement UPC E 5 digit supplement EAN UCC 128 SSCC Bookland Addon 2 Addon 5 Linear Interleaved 2 of 5 ITF 14 ITF 16 Code 39 Code 39 Tri Optic Code 39 Full ASCII Code 32 Code 93...

Page 44: ...of the barcode presentations on the printer These settings are listed here Include Quiet Zones will enable the software to automatically create the necessary amount of free space before and after the...

Page 45: ...imply set the custom page size just as you would set print quality in the printing preferences In the example below the label size is 4 x 4 so the custom page size is set to 400 x 400 displayed in 01...

Page 46: ...Standard printers feed a sheet and start printing based on the start of the sheet They also prohibit printing to the edge of the sheet This is to avoid any need for alignment The RX900 senses the beg...

Page 47: ...ract from the current value to move the printed label to the left After adjusting the value click the Set button to send the value to the printer Note Before adjusting this value make sure the label s...

Page 48: ...e label Try printing again to see if it covers the entire label If not move on to step two 2 Adjust these settings in the printer driver preferences to create a 05 1 2mm overbleed Page Size Increase t...

Page 49: ...ssfully installed you will need to setup the driver with the appropriate print options Refer to the following steps to change or verify your default printer driver preferences These settings will appl...

Page 50: ...and select Printing Preferences from the drop down menu The preferences screen will appear NOTE on PC Settings Most applications allow you to change these same printer driver options from their Print...

Page 51: ...to right or as shown on the screen select portrait If you wish your printing to rotate 90 degrees from what you see on the screen so it is printing horizontally select landscape as your orientation R...

Page 52: ...s for faster black printing but at a lower dpi Using just the black cartridges for such images may result in a grainy image Media Type There are multiple media type options which correspond with the v...

Page 53: ...ted output can look entirely different Ink Saturation This option controls the amount of ink used when printing an image The default setting is 100 which will provide the most accurate color matching...

Page 54: ...e tuning is needed increase this setting to move the image down on the label decrease this setting to move the image up on the label The unit of measure is 0 1mm This setting is found on the Alignment...

Page 55: ...is set correctly 6 Stock Sensor Position Circular nonstandard label shapes or multiple labels across will require precise adjustment of the label sensor If you are using circular or other non rectangu...

Page 56: ...t and fastest printing quality may not be sufficient for many photos or graphics The highest quality setting may cause ink to bleed on certain graphics in combination with certain label stock Increasi...

Page 57: ...hange your Color Matching setting to Graphics or Photos via the printer driver preferences See Section 4F 7 Cartridge Setting Change the cartridge setting in the driver Try Color Black or Color only T...

Page 58: ...72 is a typical DPI for images or graphics saved from web sites We recommend a 300 dpi image 12 Cable Try another USB cable Make sure that it is less than 6ft 2 Meters long Faulty cables or cables tha...

Page 59: ...er hand resolutions higher than 300 DPI will not produce better quality but may require more RAM to print and hard drive space to store They could even slow down the print process 3 Image File Format...

Page 60: ...PG BMP and TIF in CMYK color mode 5 Media Type Setting Experiment with the Media Type setting in the printer preferences Section 4F to achieve the best color matching There are multiple media type opt...

Page 61: ...e create on your desktop E CLEANING THE PRINTER If any ink has gotten on to the printer casing itself the case of the printer can be cleaned with an ammonia based window cleaner and a lint free cloth...

Page 62: ...hear a click when the cartridge is installed properly 2 Clean the Copper Contacts Ink over spray can build up inside the printer over time causing interrupted electrical signals Remove the printhead...

Page 63: ...intenance to make sure the nozzles do not clog Never store a used printhead outside of the printer The nozzles will dry out with exposure to air If you must store a printhead outside of the printer pl...

Page 64: ...Support will not replace cartridges with less than 50 ink remaining Printheads with over 10 000 prints will not be replaced for free under any circumstances Printheads with under 10 000 prints may be...

Page 65: ...e of the print nozzles are still clogged after repeated manual cleanings as described in Section 5F Follow this procedure 1 Press the Pause and Load Feed buttons simultaneously to move the print carri...

Page 66: ...62 Troubleshooting and Maintenance 3 Remove the printhead Grasp the printhead near the back as shown in the illustration 4 Locate a new printhead and place it in the carriage...

Page 67: ...til you hear a click 6 Press the Pause and Load Feed buttons simultaneously to move the print carriage back to normal position 7 Now align the print head as described in Section 5B Press Pause Load Fe...

Page 68: ...is on Rotating Ink Power Firmware update is in progress do and Pause LEDs not remove power or USB I TECHNICAL SUPPORT If you have difficulties in operating your Printer the procedures in this manual a...

Page 69: ...rough sensor for die cut labels reflective sensor for labels and tags with black stripe can use continuous and pre printed labels and tags Supply Roll 6 152mm maximum diameter on 3 76mm core Ink Level...

Page 70: ...a UL listed Direct Plug In Power Supply marked Class 2 or a UL listed ITE Power Supply marked LPS with output rated 12VDC 4 5A or higher This equipment has been tested and found to comply with the lim...

Page 71: ...TERIOR PANELS NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER C...

Page 72: ...Tab 26 Die Cut 16 DPI 54 Fixed Throat Guide 43 Full Bleed 44 Human Readable Tab 40 Ink Low LED 3 Ink Saturation 49 Ink Tab 26 Installing Label Stock 9 Label Cost 28 Label Size 21 41 Label Tear Bar 3...

Page 73: ...52 58 Replacing 54 61 Printing 21 32 41 PTStatus 16 Resolution 55 RFID 19 Sensor Type 17 Sensor Position 11 51 Status Monitor 26 Reflective 7 17 Roll Arm 10 Roll Guide 9 Roll Specifications 6 8 Roll S...

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Page 76: ...Printed in the United States of America P N 511287...

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