C576i Self Powered Elliptical Fitness Crosstrainer
Page 11
Procedure 3.5 - Documenting Software Problems
When a problem is found with either the upper software or lower PCA’s, record the information
listed below. Refer to Procedure 3.6 to install new upper software. Please note, installing new
upper software is only appropriate if a later software version containing a correction for the
problem experienced is available. If an appropriate software version is not available the
information below must be forwarded to Precor customer support. This information will be used
to correct and create new software, whenever it is appropriate. Lower software is “firmware”. The
PROM in the lower PCA must be replaced to install new lower software, refer to Diagram 6.4.
When a problem occurs, record the following information:
•
Model and serial number
•
Software part numbers
•
User and program number running when the problem occurred
•
A description of:
a
What happened or failed to happen.
b
The action taken by the user just before the problem occurred.
c
Problem-related information (such as how far into the program the problem occurred,
the work level being used when the problem occurred, etc.).
•
The frequency of occurrence.
