Power One AURORA MICRO-0.25-I-OUTD-US-208/240, Manual, Page: 59 / 78

Page
58
of
76 MICRO-0.25/0.3-I-OUTD-US-208-240 BCG.00612_AB
Part
5 Troubleshooting Guide
5.4 THE POWER-0NE SERVICE CALL
Call
Power-One Technical Support at 1-877-261-1374
and provide the following information.
NOTE: information above is available from the CCD.
Additional helpful information when troubleshooting with the Power-One Technical Service
Engineers:
•
Provide a brief description of the fault.
•
Information on the photovoltaic module
•
Brand and model of photovoltaic modules
• Identify the system structure:
o
Maximum voltage and current values
o
Can the fault be reproduced? If so, how?
o
Is the fault cyclical in nature? If so, how often?
o
Was the fault apparent at the time of installation?
o
If so, has it got worse?
Describe the atmospheric conditions at the time the fault appears/appeared.

AURORA model?

Serial number?

Week of production?

What signals are shown on the
display?