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Polycom ViewStation FX User Manual Download Page 174

Chapter 6

Troubleshooting

ViewStation FX/VS 4000 User’s Guide

160

www.polycom.com

IMUX

Symptom

Cause

Solution

Cannot dial remote 
system in BONDING 
384K calls

Call progress circles only 
show blue or yellow.

Start by calling the far-site at 1x64 or 2x64K. 
This will verify if the primary number is 
correct. If these calls complete, try 256K then 
384K.

Dialing a remote site in 
calls above 128K does 
not work.

Call progress circles do not 
turn green, or remain blue 
after the first channel 
connects.

Go to the call status screen. Highlight each of 
the circles for each of the channels dialed. 
The number dialed for each channel will be 
displayed as you highlight the corresponding 
circle. Make sure that the far-site has entered 
the number for each of their ISDN lines 
correctly. The numbers for Line 1 - Line 4 
should correspond with connections 1 - 4 on 
the IMUX.

System will not start.

System restarts over and 
over again.

Defective cable between the IMUX and 
ViewStation. Check that the green lights on 
each ISDN card are on and that the green 
light on the top of the IMUX is on (red on 
older units). The cable from the IMUX to the 
ViewStation is a straight RJ-45 x RJ-45 
cable. Bad power supply.

Cannot select 112 or 128 
speeds for BONDING 
calls from the speed 
selection icon on the 
Video Phone.

Speeds do not show when 
selecting the speed icon.

Add line speeds by going to the IMUX Dialing 
Speeds screen.

Summary of Contents for ViewStation FX

Page 1: ...ViewStation FX VS4000 User s Guide VS4000 User s Guide February 2001 Edition 3151 10713 001 A1 ...

Page 2: ......

Page 3: ...s subject to change without notice Patent Information The accompanying product is protected by one or more U S and foreign patents and patents pending held by Polycom Inc Warranty Polycom Inc warrants its products to be free of defects in materials and factory workmanship for a period of thirty six 36 months from date of purchase This warranty does not apply to damage to products resulting from ac...

Page 4: ...ons Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by Polycom could void the user s authority to operate this equipment This equipment complies with Part 68 of the FCC Rules On the bottom of this equipment is a label that ...

Page 5: ...shall mean a written license agreement between the Buyer and its purchaser or in the case of any sale by Buyer to a reseller between such reseller and the End User that is either 1 signed by the End User or 2 included with the Documentation in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment VideoServer s...

Page 6: ......

Page 7: ...Activity on the Network Interface Module 12 PRI Network Interface Setup 13 Connecting the PRI Network Interface Module 13 Connecting the PRI Network Interface Module to the ISDN PRI Network 14 LED Activity on the Network Interface Module 15 Diagnosing a Problem with the NETWORK LEDs 16 Quad BRI Network Interface Setup 16 Quad BRI and ISDN Information 16 Connecting the Quad BRI Network Interface Mo...

Page 8: ...ting Cameras 41 Adjusting Sound 42 Basic Troubleshooting 43 General 43 Audio 44 Video 44 Using the ViewStation FX and the VS4000 Placing Calls 47 Placing a Call from the Address Book 47 Placing a Speed Dial Call 48 Answering a Video Call 49 Ending a Video Call 50 Placing Telephone Calls with the ViewStation FX and VS4000 Where Approved 50 Placing a Telephone Call 50 Adding a Telephone Call to a Vi...

Page 9: ... Additional Information About Closed Caption 75 Using Optional Equipment 76 Using the Graphics Cursor 77 Using the ViewStation FX or the VS4000 with a PC Connecting to a PC on a LAN 80 Connecting Directly to a PC not on a LAN 82 Presentations 85 Slides in a Multi Point Call 85 Viewing a Presentation 86 Presenting Slides 86 Slide Presentation Function and Annex D Support 90 High Resolution Slides 9...

Page 10: ...ng Prefix 112 Call by Call 112 Restore Default 113 Advanced Dialing 113 Dialing Speeds 113 Advanced BRI Configuration 115 Advanced LAN H 323 Configuration 118 LAN Intranet 118 H 323 120 Setup 120 Gateway 121 Gatekeeper 121 Dialing Speeds 122 Quality of Service QoS Firewalls and NAT Support 123 Service and Firewalls 123 SNMP 124 Global Address Book 125 Server 126 Preferences 127 Dialing Rules 1 128...

Page 11: ...p 142 IMUX BRI 142 IMUX PRI EI 142 IMUX PRI T1 142 LAN H 323 144 Data Conference 144 Phone Audio 145 Video Camera 146 Cameras 146 Monitor Setup 147 VGA 148 Security 149 Multi point Password 150 Software Hardware 151 Software 151 Hardware Information 154 Troubleshooting Audio 155 Video 156 Network Communication 158 IMUX 160 LAN Intranet 161 Presentations 161 System Control 163 General Problems 163 ...

Page 12: ...m 176 Pinout to the HD 44M to RS 366 V 35 Y Cable Diagram 177 HD 44M to RS 449 S 422 Y Cable Diagram 178 Pinout to the HD 44M to RS 449 S 422 Y Cable Diagram 179 Ascend HD 44M to HD 44M Cable Diagram 180 Pinout for the Ascend HD 44M to HD 44M Cable Diagram 181 PRI Technical Notes Overview 183 P LINK cable 183 NETWORK Side of the PRI Network Interface Module 183 P LINK side of the PRI network inter...

Page 13: ...Contents 2001 Polycom Inc xiii ViewStation FX VS4000 User s Guide Frame Rate Specification For ViewStation FX VS4000 Frame Rate Specification Table 197 ISDN Information ISDN Switches 201 ISDN Errors 201 ...

Page 14: ...Contents ViewStation FX VS4000 User s Guide xiv www polycom com ...

Page 15: ...cluded in the ViewStation FX box Read Me First ViewStation FX QuickStart 1 ViewStation FX unit 2 Microphone Pods 1 Power supply and cord 1 Remote control Required cables bag 2 RJ 9 microphone cords brown 1 S Video triple RCA monitor cable yellow white and red 1 RJ 45 keyed cable for connection to the network interface module light blue Optional equipment cables bag 1 RJ 11 telephone cord pink wher...

Page 16: ...ded in the VS4000 box Read Me First VS4000 QuickStart 1 VS4000 unit 2 rack mount brackets with screws 2 Microphone Pods 1 Power cord 2 remote controls 1 remote control Infrared IR detector 1 network interface module If you ordered the H 323 version of the VS4000 you do not receive a network interface module Monitor cables bag 4 S Video cables yellow 4 single RCA cables yellow 1 DB 15 XGA cable for...

Page 17: ...erface equipment s As specified by the user V 35 Network Interface V 35 Module PRI Network Interface PRI Module Cables 1 RJ 45 1 Power supply cable Quad BRI Network Interface Quad BRI Inverse Multiplexer IMUX 4 RJ 45 cables 1 RJ 45 cable with a keyed connector About the Remote Control The remote control is an integral part of the system You can use a remote control to configure and operate the Vie...

Page 18: ...ce your end of the call When the mute button is lighted your end of the call is muted The ViewStation FX or VS4000 provides two digital microphone pods with the system A second microphone pod provides enhanced audio pickup for all ViewStation models except the ViewStation SP Your ViewStation FX or VS4000 supports a maximum of two microphone pods daisy chained together Note If you add a microphone ...

Page 19: ...sion monitors and a VGA monitor that operates at 75 Hz or higher with a resolution of 800 x 600 1024 x 768 or 1280 x 1024 You can use any S Video or composite television monitor for your primary monitor You can also connect an additional S Video monitor The size of the monitor should be proportional to the size of the room where video conferences take place Power Source The ViewStation FX has an e...

Page 20: ...s can cause damage that is not covered by the product warranty Third party lenses may rub against the ViewStation FX enclosure when the camera is reset You can purchase a Polycom Wide Angle Lens Adapter from your distributor or at the Polycom Store at www polycom com NT 1 Device An ISDN network termination NT 1 device may be required between your ISDN line and the ViewStation If your ViewStation i...

Page 21: ... the television monitors Do not place the microphone pods near the television monitor speakers 3 Connect the required equipment to the back of your ViewStation FX as shown in the ViewStation FX QuickStart 4 Connect any optional equipment to the back of your ViewStation FX as shown in the ViewStation FX QuickStart Optional equipment can include a PC VCR telephone audio mixer document camera XGA pro...

Page 22: ...t the required equipment to the back of your VS4000 as shown in the VS4000 QuickStart Note The camera must be attached to the VS4000 unit prior to power on Failure to do so may result in your VS4000 not recognizing the proper camera attached to the unit 5 Connect any optional equipment to the back of your VS4000 as shown in the VS4000 QuickStart Optional equipment can include a PC VCR telephone au...

Page 23: ...or a BRI line V 35 Network Interface Setup The V 35 interface module contains two HD 44 female ports labeled 1 and 2 that you use to connect to your data communications equipment DCE These instructions show how to connect a V 35 network interface module to your new ViewStation FX or VS4000 Connecting the V 35 Network Interface Module To connect the V 35 network interface module 1 Find the cable wi...

Page 24: ...odule contains two HD 44 female ports labeled 1 and 2 that connect to data communications equipment DCE Figure 1 2 shows the NETWORK side of the V 35 network interface module Figure 1 2 V 35 Network Interface Module NETWORK side Note The ViewStation FX or VS4000 V 35 network interface module is not interchangeable with the previous V 35 network interface module The new module uses HD 44F connector...

Page 25: ...he V 35 cable is used for data and the RS 366 connection is used for dialing If you plan to place 2x56 kbps or 2x64 kbps calls you will use one cable for each port Note If your DCE does not use dialing do not use the RS 366 DB 25M connector To connect to the network devices 1 Connect the HD 44 male cable ends to Ports 1 and 2 on the network interface module If you want to connect only one cable co...

Page 26: ...ort PLINK Side Connection to the ViewStation FX or VS4000 The LEDs on the front of the interface module indicate the connection status to the ViewStation FX or VS4000 Figure 1 1 When you power on the ViewStation FX or VS4000 the following light sequence occurs 1 Both LEDs flash once to indicate that the LED is working properly 2 The bottom amber LED glows solid to indicate that the ViewStation FX ...

Page 27: ...terface Connecting the PRI Network Interface Module 1 Power off your ViewStation FX or VS4000 2 Plug the 12 volt DC power supply into the PRI network interface module and then into the wall jack 3 Find the cable with the light blue RJ 45 keyed connectors on both ends 4 Connect one end of the light blue keyed RJ 45 cable to the input port on the back of the ViewStation FX or VS4000 Figure 1 3 shows...

Page 28: ...WORK on the PRI network interface module Figure 1 4 shows the NETWORK side of the PRI network interface module that connects to the ISDN PRI network Figure 1 4 PRI Network Interface Module NETWORK side An RJ 45 crossover cable might be required when connecting the PRI network interface module to a PBX or other third party network access device If you have an in service PRI line connect the PRI int...

Page 29: ...d to the PRI network module 2 The amber and green LEDs come on and stay on for a few seconds while the module is being updated 3 Then the amber LED goes off and the green LED goes on The PRI is booted and now running Network Side Connecting to the ISDN PRI Network The following LED activity see Figure 1 4 can be observed once the PRI update is completed T1 E1 1 The red LED is on briefly 1 The red ...

Page 30: ...uad BRI allows multi line ISDN connection which locate and connect additional ISDN lines available to a far site device Each ISDN line adds 128 kbps to the possible operating line ISDN Lines The ViewStation FX and VS4000 can use up to four ISDN lines To connect these lines follow the instructions given in Connecting the Quad BRI Network Interface Module to the ISDN BRI Network Note that the ViewSt...

Page 31: ...keyed connector on one end and the green RJ 45 non keyed connector on the other end 2 Insert the light blue RJ 45 keyed connector into the light blue RJ 45 keyed port on the back of the ViewStation FX or VS4000 3 Insert the green non keyed RJ 45 connector into the green RJ 45 port labeled xon the network interface module Figure 1 5 shows the peripheral link P LINK side of the BRI network interface...

Page 32: ... 6 BRI Network Interface Module Network side LED Activity on the Quad BRI Module Status ISDN S T LED Description Right LED green Off indicates that there is no connection to the switch or that there is no clock On the clock is synchronized with the switch Left LED yellow Off the interface card is in reset mode and booting On the interface card is active Both LEDs On indicates normal operation Off ...

Page 33: ...ol IR detector or at the Clarity by Polycom logo on the front of the ViewStation FX or VS4000 unit All procedures detailed in these sections must be followed in order to minimize system failures Initial System Configuration Screens A series of setup screens appear on your television monitor leading you through the setup process To return to a previous screen press the MENU button on the remote con...

Page 34: ...characters in length Figure 1 8 System Name To access the on screen keyboard press the button on the remote control Use the arrow buttons to move around the keyboard and press the button to select a letter When you have finished making your entries on this screen review the entries for accuracy then highlight the Save icon and press the button on the remote control to save the system name Country ...

Page 35: ... have finished review your selection then highlight the Save icon and press the button on the remote control Figure 1 10 Call Preference H 323 Setup The H 323 options allows you to place video calls using IP on your local area network LAN or wide area network WAN This H 323 screen allows you to configure the H 323 name and extension that can be used to dial either your ViewStation FX or VS4000 ...

Page 36: ... are registered with your gatekeeper The gatekeeper directs the call to your system IP address For additional information about H 323 see the Advanced LAN H 323 Configuration section of Chapter 4 Advanced Configuration When you have finished review your entries for accuracy then highlight the Save icon and press the button on the remote control Gatekeeper Use the Gatekeeper screen to configure an ...

Page 37: ...press the button on the remote control Figure 1 12 Gatekeeper Interface Note A gatekeeper is not required to make an IP to IP LAN call In these situations select the Off option Network Interface Configuration Screens V 35 Network Interface Configuration Screens If you have a V 35 network interface module the following screens are designed to help you with your configuration Video Network Use the V...

Page 38: ...tion is enabled you need to select Dialing Speeds see Dialing Speeds You also need to set dialing prefixes and suffixes see Advanced Dialing section V 35 Ports Used Select 1 if you are placing only 1 channel calls Select 1 2 if you are placing 2x56 kbps or 2x64 kbps channel calls Dialing Protocol RS 366 appears as the dialing protocol if the RS 366 Dialing option is enabled If the RS 366 Dialing o...

Page 39: ...ing speeds apply only to RS 366 calls Nx56 and Nx64 are for H 320 calls while IPx56 and IPx64 are for H 323 calls For non dialed calls the call speed is determined by the DCE Figure 1 14 Dialing Speeds Setup Screen Advanced Dialing If you enabled RS 366 Dialing the dialing prefixes and suffixes are set for calls from the ViewStation FX and VS4000 V 35 Dialing prefixes are numbers and characters th...

Page 40: ...ing speed of 56 kbps Enter 001 in the field marked 56K You have to enter this information only once on the Advanced Dialing screen When you place a call there is no need to enter the prefix again simply select the preferred dialing speed and the ViewStation FX or VS4000 enters the proper prefix Calling profiles for several manufacturers are included in the ViewStation FX and VS4000 To select and m...

Page 41: ...tion FX or VS4000 Figure 1 17 Video Numbers When you have finished review your entry then highlight the Save icon and press the button on the remote control If you disabled RS 366 Dialing you are operating in direct connect mode and the Video Numbers will not be displayed on the screen For additional information about V 35 see the V 35 Advanced Configuration section of Chapter 4 Advanced Configura...

Page 42: ...nter the area code and PRI numbers associated with the PRI telephone line on this screen Figure 1 18 PRI Video Numbers PRI Information E1 The PRI Information screen provides an entry for the PRI information that you acquired from your PRI service provider Figure 1 19 PRI Information You can set the following options on the PRI Information screen ...

Page 43: ...s loaded If the current switch protocol is no longer available you are prompted Do you wish to continue If you do the current switch protocol is changed to the default for the selected country This causes a reset of the PRI interface If more than one switch protocol is supported you must find out from the telephone service provider which protocol to select The PRI network interface module originat...

Page 44: ... protocols is loaded If the current switch protocol is no longer available you will be prompted Do you wish to continue If you do the current switch protocol will be changed to the default for the selected country This will cause a reset of the PRI interface If more than one switch protocol is supported you must find out from your telephone service provider which protocol to select The PRI Network...

Page 45: ...tion in feet For more information on Advanced PRI setup see Chapter 4 Advanced Configuration Quad BRI System Configuration Screens The Quad BRI is an inverse multiplexer which receives four input BRI ISDN lines and combines them into one eight channel line which connects to the ViewStation FX or VS4000 ISDN Video Numbers On the ISDN Video Numbers screen enter the area code or the STD code and ISDN...

Page 46: ... the Auto Detect SPIDs screen enter the Service Profile ID numbers for your ViewStation FX or VS4000 If you are behind an internal phone system PBX you may not need to enter SPIDs Note If the system is unable to find your SPIDs make sure you are connected and that you entered your ISDN numbers correctly Continuing General System Configuration Screens The following screens provide additional config...

Page 47: ... This number is usually 9 or 0 The ViewStation FX and VS4000 automatically dials this number before your video numbers Leave this screen blank if you do not need to dial a number to access an outside line When you have finished highlight the Save icon and press the button on the remote control Telephone Numbers On the Telephone Numbers screen enter the number of the analog telephone line that conn...

Page 48: ...e button on the remote control After you complete the configuration screens the system returns to the main menu An ISDN indicator will be located at the bottom of the screen If you have a PRI interface the indicator may flash The ISDN indicator will turn green when it connects If the indicator does not turn green contact the network administrator Note During PRI configuration the ViewStation FX or...

Page 49: ...e icon changes to a green up arrow the ViewStation FX or VS4000 has found the network line If the icon changes to a red down arrow the ViewStation FX or VS4000 was unable to find the network line In this case check your network connection and verify that you entered the numbers correctly Figure 1 24 ViewStation FX VS4000 Main Screen s Main Calling Screen The ViewStation FX and VS4000 checks the co...

Page 50: ...iguration of the ISDN lines Testing Once you have configured your ViewStation FX or VS4000 you can place a test call to one of the numbers that have been pre programmed into the address book of your ViewStation FX or VS4000 To place a test call 1 Highlight the Address Book icon on the main screen and press the button 2 Highlight the Address Book icon again and press the button 3 Use the arrow butt...

Page 51: ... If you need to enter alpha characters press the AUTO button on the remote control to bring up the keyboard 3 Use the arrow buttons on the remote control to highlight the Speed icon on the screen and select the speed of your call from the list that appears 4 Press the green CALL HANG UP button on the remote control to place your call The number and the speed that you are dialing appear at the top ...

Page 52: ...u have a two monitor system the party you are calling appears on the main monitor and you appear on the second monitor If the call does not complete an error message is displayed If you receive an error message press the INFO button on the remote control for an explanation For V 35 systems consult your DCE interface for error messages 6 To end your call press the CALL HANG UP button on the remote ...

Page 53: ...complete the following 1 Select the Video Call icon 2 To enter the first ISDN number of the party you are calling use the numeric keypad on the remote control To clear an entry use the arrow buttons to move the highlight box to the clear icon on the screen and press the SELECT button or the CALL HANG UP button To clear part of an entry from the right press the left arrow once for each character yo...

Page 54: ...m the Video Phone screen where the number you entered will remain until it is replaced or the system is turned off When the call connects the party you are calling will appear in the main window and near site video will appear in a smaller screen at the lower right If you are using a dual monitor configuration the party you are calling will appear on the main monitor and you will appear on the sec...

Page 55: ...isconnect automatically after 60 seconds If the call was manually dialed to a number that does not appear in the address book you will be given an opportunity to enter the name and number from the call into the address book If you answer Yes you will go to the screen for adding a new entry to the address book with the number from that call already entered and you can finish filling out the entry I...

Page 56: ...and the VS4000 are set by default to automatically answer incoming calls You can disable this option on the General Setup screen by selecting System Info Admin Setup General Setup To answer an incoming video call manually highlight Yes when the ViewStation FX or VS4000 prompts you and press the button on the remote control ...

Page 57: ...e remote control The far site cameras view appears full screen on the television monitor A camera icon appears in the upper right corner pointing away from you Use the arrow buttons on the remote control to move the camera up and down and side to side Use the ZOOM buttons to zoom in and out You can view the near and far sites during a call by pressing the NEAR button on the remote control from any...

Page 58: ...PC or consult your network equipment provider A lightning bolt indicator appears on the left side of your far or near site screen The lightning bolt is only a visual indicator that informs you about WAN or LAN network problems It does not indicate performance problems with your ViewStation FX or VS4000 If you are in an H 320 call the lightning bolt will most likely indicate that the telephone comp...

Page 59: ...agrams Far site is muted If the far site is muted a far site Mute icon appears in the lower left corner of the monitor Ask the far site to press the MUTE button to check if they are muted or are not connected properly Use the Generate Tone test on the VS4000 to help diagnose the problem You hear echo when speaking Echoes are always caused by the far site in a call Have the far site turn down the v...

Page 60: ... the ViewStation FX Same picture on first and second monitors You pressed the SNAPSHOT button The second monitor is previewing the video on the primary monitor for the snapshot Press SNAPSHOT to send a snapshot and then press SNAPSHOT again to return to live video OR You may have connected your second composite monitor to the VCR out port on the back of the ViewStation FX or VS4000 ...

Page 61: ...r the VS4000 with a PC for information on how to place a video call from the web interface Placing a Call from the Address Book You can place calls directly from your address book For information on how to enter numbers into your address book refer to the Address Book section of Chapter 2 Using the ViewStation FX and the VS4000 You can place a call from the address book as follows 1 Highlight the ...

Page 62: ...n when you find the entry you want The ViewStation FX or the VS4000 automatically begins to dial the video number Placing a Speed Dial Call Speed Dial stores the last six numbers dialed from the ViewStation FX or VS4000 if the numbers are in your address book Figure 2 2 Speed Dial You can place a Speed Dial call as follows 1 Highlight the Address Book icon on the Main screen and press the button T...

Page 63: ...al screen and press the button on the remote control A Lock icon appears next to speed dial entries that are locked To unlock a number highlight the entry and press the button on the remote control Answering a Video Call You can set your ViewStation FX or VS4000 to answer video calls automatically as follows 1 From the Main screen select System Info Admin Setup Setup General Setup 2 Enable the Aut...

Page 64: ...book where you can enter the information If you select No the main calling screen appears on your monitor To stay in the call select the Stay in Call icon and press the button Note If you stay in this screen for 60 seconds without pressing the button the call automatically disconnects Placing Telephone Calls with the ViewStation FX and VS4000 Where Approved In countries where it is approved you ca...

Page 65: ...t press the left arrow button on the remote control To delete an entire phone number highlight the Clear icon on the screen and press the button 3 Press the CALL HANG UP button on the remote control to place the call 4 To end the call press the CALL HANG UP button on the remote control Adding a Telephone Call to a Video Call Once your video call is connected you can add a telephone call as follows...

Page 66: ...utton The third party disconnects Adding a Video Call to a Telephone Call Once your telephone call is connected you can add a video call as follows 1 Press the MENU button on the remote control until you reach the Main calling screen 2 Highlight the Video Call icon and press the button The Video Phone screen appears 3 Use the numeric keypad on the remote control to enter the number you want to dia...

Page 67: ...um allowable dialing speeds according to the number of sites in a call All parties in a multi point call must be connected at the same speed You can place multi point calls manually by adding sites to your video calls or you can create multi point address book entries For information on creating multi point address book entries refer to the Network Interface Number of Sites to Call Maximum Speed F...

Page 68: ... mode Presentation mode and Full Screen mode The default mode is Automatic which switches between Discussion and Presentation modes automatically depending on the conversational style of your meeting Auto In Auto the system determines the optimal viewing mode based on the interaction between the sites If more than one site is talking at the same time the system uses Discussion mode If one site is ...

Page 69: ... PIP window when you raise your remote control If you are using a dual monitor system the person speaking appears in the main monitor and the other parties appear in windows on the second monitor Full Screen In Full Screen mode every site in the call sees the speaker full screen You can switch multi point meeting modes as follows 1 From the main calling screen select System Info Admin Setup Video ...

Page 70: ...ect System Info User Setup 2 In the User Setup screen under Meeting Password enter your password 3 The password must then be enabled as the Multi Point Password in the Security screen This step is generally performed by your system administrator as follows a From the main screen select System Info Admin Setup Security b In the Security screen select Use Meeting Password This enables the Meeting Pa...

Page 71: ...an access the Chair Control screen However only one site can have chair control at a time That site must release the chair control before another site can acquire it To access the Chair Control screen you must be in a multi point call Press the NEAR button and select the Gavel icon The following screen appears Figure 2 6 Chair Control Screen The icons on the left of the screen are Chair Control Ac...

Page 72: ...ns from the chair It does not affect video at other sites Stop Viewing Site Causes your ViewStation FX or VS4000 to go back to voice activated switching or broadcaster actions as set by the chair Make me the Broadcaster Sends a request to the chair control site to force all sites to view your site Chair Actions Only the site with the chair can perform these actions Release Chair Disables chair con...

Page 73: ...reaming screen to configure ViewStation FX or VS4000 streaming capabilities When you use the streaming feature on the ViewStation FX or the VS4000 other people can watch your presentations or meetings live from a PC For information on how to stream video on the ViewStation FX or the VS4000 Figure 2 7 Streaming Video Screen You can set the following options in this screen Speed Press the button and...

Page 74: ...sure that Enable Streaming Announcement is enabled It should be set by default c Enable Allow Streaming 2 To start sending a stream a From the main page select Call Type b Select Streaming Call Decide if you need a password c Click Start A Streaming icon is now displayed on the upper left corner of your television screen You can start streaming before or after you place a video call If you are str...

Page 75: ...con f Enter username and password when prompted Enter admin if no password has been set g Apple QuickTime will launch within the your browser and enjoy your streaming presentation Note If you do not have Apple QuickTime installed you will be prompted to install it from the Polycom QuickTime webpage If Apple QuickTime is not installed repeat steps 1 through 3 after installation ...

Page 76: ...n on how to place a call from the address book refer to the Placing a Call from the Address Book section of Chapter 2 Using the ViewStation FX and the VS4000 To access the Address Book select the Address Book icon on the Main screen The Speed Dial screen appears Highlight the Address Book icon again and press the button The main Address Book screen appears as follows Figure 2 8 Address Book Start ...

Page 77: ...i Site icon and press the button on the remote control The Add Change Entry screen appears Figure 2 10 Add or Change Address Book Entry 3 Use the on screen keyboard and remote control to enter the necessary information on this screen To enter a dot press the right arrow button 4 Highlight the Save icon and press the button You then return to the main Address Book screen Editing an Existing Entry i...

Page 78: ...that is logged in to the Global Address Book GAB server Deleting Entries in the Address Book You can delete an existing entry in the address book as follows 1 Highlight the entry you want to delete 2 Use the left arrow button to highlight the Delete icon 3 Press the button on the remote control The entry you selected is now deleted from the address book Transferring Address Book You can transfer t...

Page 79: ...lobal addresses The GAB provides ViewStation FX and VS4000 users with easy one button dialing to anywhere in the world The GAB automatically captures and updates ViewStation FX or VS4000 dialing information country codes and preferred line speeds The ViewStation FX or VS4000 user simply selects a name from the list to place a call When you access the address book on a ViewStation FX or VS4000 that...

Page 80: ...Complete the following steps to create a multi point entry 1 Highlight the New icon and press the button on the remote control The New Address Book Entry screen appears The presence of this icon in the upper right corner indicates that the ViewStation FX or the VS4000 is connected to the GAB server When this icon rotates it indicates that the ViewStation FX or VS4000 is actively accessing the GAB ...

Page 81: ...dialing speed for the call All of the sites in the call will be dialed at this speed regardless of the dialing speed set for the individual address book entries 5 Highlight the New icon to add parties to your call from the address book The Add To Meeting screen appears Figure 2 13 Adding an entry into the Address Book 6 Highlight the entry you want to add and press the button The multi point addre...

Page 82: ...er s Guide 68 www polycom com 8 Highlight the Save icon and press the button returning you to the main address book screen To place a multi point call from the address book select the multi point entry and press the CALL HANG UP button All of the sites are called automatically ...

Page 83: ... this option on your ViewStation FX or VS4000 select System Info Admin Setup Video Camera Cameras To adjust the ViewStation FX or VS4000 camera on the far site press the NEAR or FAR button on the remote control The far site camera s view appears full screen on the television monitor A Camera icon appears in the upper right corner pointing away from you Use the remote control to adjust the far site...

Page 84: ...ble this option so the far site in a call can control your camera Backlight Compensation If your room appears too dark on the television monitor enable this option to brighten the foreground Camera Direction Select whether the camera moves in the same direction as the arrows on the remote control or in opposite directions Primary Camera Select the camera that is used each time to power on the View...

Page 85: ...control 4 Press the button The camera preset circles are now displayed A Press 0 9 to store a preset message appears on the main monitor Note 1 If the circle is transparent the preset is empty Note 2 If the circle is solid yellow the preset is assigned Note 3 To clear all the presets press the pound key on the remote 5 Press a number button on the remote control to assign that button to the preset...

Page 86: ...ble automatic tracking by moving the selected camera with the arrow button Note Automatic camera tracking is not available with the VS4000 system Adjusting Sound The volume of the ViewStation FX or the VS4000 is related to the volume on the television monitor Set the volume on the television monitor to one half its maximum volume and set the ViewStation FX or VS4000 volume at a comfortable hearing...

Page 87: ... a call To preview your snapshot before sending it press the SNAPSHOT button once and press 1 2 or 3 for your desired camera source You see a live preview from the selected camera while the far site still sees you To send the image press the SNAPSHOT button again Snapshot Timeout By default all slides and snapshots are displayed for a period of 4 minutes When the display times out after 4 minutes ...

Page 88: ...assume that you are already in a video communication call with a remote site 1 Start Internet Explorer 4 0 or later or Netscape 4 0 or later 2 Call the far site 3 To launch your ViewStation FX or VS4000 Web interface enter your ViewStation FX or VS4000 IP address in the Address Location field of your Web browser 4 On the main page of your ViewStation or VS4000 Web interface select Closed Caption 5...

Page 89: ... the call occurs between two Polycom ViewStation SP MP V 35 or 512 systems running version 6 5 or greater and FX or VS4000 systems running software version 2 5 or greater Closed caption is not supported in multi point calls The closed caption feature requires that you enter your name and meeting password if you have one after a call is started or after a call is hung up You might have to refresh y...

Page 90: ...or and audio from both the near and far sites When playing tapes the VCR provides audio and video to all participants in a call To play a tape in the VCR press the NEAR button on the remote control twice and then use the arrow buttons to highlight the VCR icon on the screen Use the VCR remote control to play the tape Document camera You can use a document camera to take pictures of an object or do...

Page 91: ...ailable in preview mode You can use the graphics cursor on a graphics monitor or VGA monitor The cursor is available only on a dual monitor or multi monitor system not a single monitor system using your main monitor only Any party on the video call that is viewing the slide can manipulate the graphics cursor In addition all parties can see the cursor as long as one site has displayed the cursor Th...

Page 92: ...onally up and to the left and right respectively Buttons 7 and 9 move the cursor diagonally down and to the left and right respectively The following shows each numeric button and its function Number Function 1 Move the cursor diagonally up and to the left 2 Move the cursor up 3 Move the cursor diagonally up and to the right 4 Move the cursor to the left 5 Toggle to display and not display the cur...

Page 93: ...e ViewStation FX or VS4000 to a local area network LAN to upgrade software access PowerPoint presentations or perform remote setup and diagnostics You need the following items to connect the ViewStation FX or VS4000 to a PC Microsoft Windows 95 98 2000 or NT Desktop PC connected to a LAN or laptop with a 10 Mbps or 100 Mbps Ethernet LAN card Ethernet cable Microsoft Internet Explorer 4 0 or higher...

Page 94: ...sert one end of the provided blue RJ 45 cable into the blue PC port on the back of the ViewStation FX or VS4000 Insert the other end of the cable into the Ethernet port on your computer 3 Power on the ViewStation FX or VS4000 4 Select System Info Admin Setup LAN H 323 LAN Intranet to configure the ViewStation FX or VS4000s LAN H 323 settings The LAN Intranet screen appears Figure 3 1 LAN and Inter...

Page 95: ...on FX or VS4000 did not get an address from a server on your LAN Check the LAN connection on the back of the ViewStation FX or VS4000 and try again When the ViewStation FX or VS4000 is properly connected the green light on the connector is illuminated and the orange light is blinking 8 Launch Microsoft Internet Explorer on your PC Enter the IP address of your ViewStation FX or VS4000 on the addres...

Page 96: ... 12 PCs Caution Do not use this setting if your ViewStation FX or VS4000 is on a LAN with other computers If you do the ViewStation FX or VS4000 provides IP addresses to the other computers even though the LAN already has a DHCP server Your system administrators may have to correct any network problems this might cause 5 Restart your ViewStation FX or VS4000 by powering it off and then on again Th...

Page 97: ...4000 User s Guide Figure 3 2 PC TCP IP Network Screen 2 On the Configuration tab select the TCP IP component and click the Properties button The TCP IP Properties dialog box appears There might be more than one TCP IP component If so choose the one for your LAN adapter not your dial up adapter ...

Page 98: ...ch Internet Explorer 5 Select Internet Options from the Tools menu and make sure that security is set to Medium on the Security tab Click on OK 6 Enter the IP address of your ViewStation FX or VS4000 on the address line of your browser Your ViewStation FX or VS4000 IP address is available on the System Information screen The ViewStation FX or VS4000 web interface Welcome page appears on your inter...

Page 99: ...000 when it is connected to a PC Figure 3 4 Presentation Options Screen Slides in a Multi Point Call This option provides for PowerPoint slides and snapshots to be sent and received in an H 323 multi point call when all systems are running version 2 5 or greater Viewing a Presentation The ViewStation FX or VS4000 has an embedded web server that allows you view a presentation videoconference on you...

Page 100: ...ation icon The Enter a Network Password dialog box appears 4 Enter your name and a password if one is required Note To set a slide viewing password select System Info User Setup and enter the password Press the MENU button to save your password 5 Click on OK The slides appear Presenting Slides One PC can present slides to a ViewStation FX or VS4000 Complete the following steps on your PC to displa...

Page 101: ... ViewStation FX or the VS4000 with a PC Polycom Inc 87 ViewStation FX VS 4000 User s Guide Figure 3 5 Presentation Screen 4 Click the PRESS HERE TO SELECT A POWERPOINT PRESENTATION button The pcPresent dialog box appears ...

Page 102: ...your name and a password if one has been established for the videoconference Note If the security level on your internet browser is set too high you will not be able to bypass the password If this occurs change the security level to low or medium 6 Click the PLEASE PRESS HERE TO SELECT A POWERPOINT PRESENTATION button The File Open dialog box appears ...

Page 103: ...p the slides active if you lose connection during a video call or presentation The slides remain on the ViewStation FX or VS4000 as long as they are active on the web browser Note You can load up to eight presentations on a ViewStation FX or VS4000 Complete the following steps on the ViewStation FX or VS4000 to view the presentation 1 Press the SLIDES button on the remote control The Available Pre...

Page 104: ...f you press the SLIDES button you can select another presentation Slide Presentation Function and Annex D Support A graphics slide or snapshot sent from one videoconferencing system to another system may not be displayed properly if the receiving system does not support the Annex D high resolution graphics standard Polycom supports this graphics standard However if a Polycom system sends a slide o...

Page 105: ...GA Off mode Note The VGA off mode only activates when the ViewStation FX or VS4000 enters into sleep mode selecting Black the ViewStation FX or VS4000 sends a signal to the VGA monitor to change the screen to Black By selecting the No Signal the VGA monitor will react as if the VGA monitor is not connected 6 Press the Menu button and return to the main screen Note The far site must complete steps ...

Page 106: ...pate in an existing call You can access ViewStation FX or VS4000 Management controls as follows 1 Access the ViewStation FX or VS4000 web interface Welcome page by launching your web browser and entering the IP address of the ViewStation FX or VS4000 you want to manage The ViewStation FX or VS4000 web interface Welcome page appears on your internet browser displaying the name of your ViewStation F...

Page 107: ...e passwords on the ViewStation FX or VS4000 Security screen The icons on the left take you to web pages for the different ViewStation FX or VS4000 controls Running Diagnostic Tests on a System Click on the Diagnostics icon to access diagnostic tests for the ViewStation FX or VS4000 you are managing The System Diagnostics web page contains the same diagnostic tests that you can perform from the Vie...

Page 108: ...ost of the functions of a ViewStation FX or VS4000 Note To use the on screen remote control you must use Internet Explorer 4 0 or higher as your web browser Sending a Message to a ViewStation FX or a VS4000 From the System Diagnostics web page click on the Send Message icon to send a message to a ViewStation FX or VS4000 The text message can be up to 100 characters in length When the Send a Messag...

Page 109: ...Inc 95 ViewStation FX VS 4000 User s Guide Changing the Setup of a ViewStation FX or a VS4000 Click on the Admin Setup icon on the left side of the Manage System web page to change the setup of a system The General Setup web page appears Figure 3 9 General Setup Screen ...

Page 110: ...for that feature appears For more information about the different setup options refer to Chapter 5 System Information and Diagnostics Remotely Placing Video Calls You can place a call on a ViewStation FX or a VS4000 from the web interface On the Manage System web page click on the Place A Call icon The Dial a Video Call web page appears Figure 3 10 Placing Video Calls Complete the following steps ...

Page 111: ...the list and click on the CALL THIS SITE button 3 If placing the call manually enter the video numbers or extension and dialing speed and click on the CALL button If remote monitoring is enabled for the ViewStation FX or VS4000 you can watch the call go through at the bottom of the page where call status information and streaming video snapshots from the call are displayed ...

Page 112: ...or LAN Using a ShowStation IP The ShowStation works best when you have two ViewStation FXs or VS4000s two ShowStations with LAN cards and an RJ 45 cable Follow these steps to connect and use this configuration 1 Use the provided blue RJ 45 cable to connect the ShowStation LAN card to the blue LAN port on the back of the ViewStation FX or VS4000 You can also connect the ShowStation and ViewStation ...

Page 113: ...on FX or the VS4000 3 Once you type your password in the dialog box click on OK to go to the How to Start a NetMeeting Call web page Follow the on screen instructions Note In Windows 95 98 ME you can find your computer s IP address by clicking the START button click RUN and type winipcfg in the Open box In Windows NT 2000 you can get your IP address by typing ipconfig at the command prompt Note Yo...

Page 114: ...dwidth used is dynamically allocated so that when NetMeeting is not sending data the bandwidth used returns to the video data Note T 120 application sharing file transfer and whiteboarding are supported for NetMeeting 3 0 when used with two ViewStation FXs or VS4000s You must have the same version of NetMeeting installed on both ends of the conference These functions are not supported for NetMeeti...

Page 115: ...ou cannot use application sharing with NetMeeting while in an H 323 call with a ViewStation FX or VS4000 NetMeeting H 323 Calls NetMeeting 3 0 is compatible with version 3 0 or higher software for H 323 video calls For these calls you must disable the following two security options on the Security tab NetMeeting Tools Options I prefer to receive secure incoming calls I prefer to make secure outgoi...

Page 116: ...stem reverts to its original software version Once the software upgrade process completes your ViewStation FX or VS4000 will automatically restart Complete the following steps to upgrade a system 1 Place a video call to the system you want to upgrade 2 Select System Info Admin Setup Security and write down the passwords that appear on the Security screen of the site you want to upgrade 3 On the si...

Page 117: ... directory in which you want the files extracted WinZip extracts the files If you are prompted for a password contact your network administrator 3 Once the application is extracted double click on the SoftUpdate exe file The SoftUpdate dialog box appears Figure 3 11 Software Update Screen 4 Click on the SoftUpdate button The IP Address dialog box appears 5 Enter the IP Address of the ViewStation F...

Page 118: ... Click on the Continue button to start the update process During the software upgrade the software interface will inform you of the upgrade status When finished click on the OK button to close the dialog box Be sure to print the Read Me First file that is provided with the system software It contains updated information that may not be included in this guide ...

Page 119: ... network interface When you are finished editing the information on a screen you can save your changes and return to the previous screen in one of two ways press the MENU button on the remote control or highlight the Menu icon and press the button Figure 4 1 Video Network Screen Advanced V 35 Setup You can define parameters for each call connection function on the Advanced V 35 Setup screen To acc...

Page 120: ...cast Mode ViewStation FX and VS4000 V 35 supports H 331 broadcast mode used for broadcast transmissions via satellite In this mode your ViewStation FX and VS4000 send and receives audio and video without handshaking with the remote ViewStation FX or VS4000 or H 331 compatible systems Figure 4 3 Video Network Screen One ViewStation FX and VS4000 can send video and audio to many ViewStation FX and V...

Page 121: ...reen you are able to set your video and audio preferences Video Format Select QCIF if you would like to transmit Quarter Common Interchange Format 176x144 resolution Select FCIF if you would like to transmit FCIF Full CIF 352x288 resolution Video Protocol Select H 261 if you would like to transmit video using the H 261 video standard Select H 263 if you would like to transmit video using the H 263...

Page 122: ...ng Speeds screen The default speeds are 2x64 256 kbps 384 kbps 512 kbps and 768 kbps To add or remove speeds scroll through the data rates and press the SELECT button to select your preferred dialing speeds a red check appears when a dialing speed is selected The selected dialing speeds apply only to RS 366 calls Nx56 and Nx64 are for H 320 calls while IPx56 and IPx64 are for H 323 calls For non d...

Page 123: ...t the DCE users guide for additional information on setting dialing profiles Figure 4 6 Advanced V 35 Screen The Advanced V 35 screen provides a field entering prefixes or suffixes associated with dialing through a DCE For example if using an ASCEND VSX 001 is the default prefix for a dialing speed of 56 kbps Enter 001 in the field marked 56K You have to enter this information only once on the Adv...

Page 124: ...ration ViewStation FX VS 4000 User s Guide 110 www polycom com Figure 4 7 Calling Profiles in Advanced V 35 Screen When you have finished review your entry then highlight the Save icon and press the button on the remote control ...

Page 125: ...k Advanced PRI Network Figure 4 8 Advance PRI Setup Screen Do not change the default values without careful consideration Determining the call by call value requires consultation with the telephone service provider The information that follows describes the files on the Advanced PRI Setup screen Numbering Plan The default selection is Unknown With Unknown the numbering plan and number type are sen...

Page 126: ...ith all properly configured PBXs and with most telephone company switches One notable exception in North America is an ATT 5ESS switch which is provisioned with Accunet or an ATT 4ESS switch For these switches set the numbering type to ISDN International Dialing Prefix The international prefix defaults to 011 for North America and 00 for European countries The default depends on the country If you...

Page 127: ...een you can define the number of ISDN channels to be dialed in parallel By default ISDN channels are dialed three at a time On PRI systems you can choose the number of channels to dial in parallel On BRI systems the choice is to dial all in parallel or one at a time Figure 4 9 Advanced Dialing Screen Dialing Speeds The Dialing Speeds screen allows you to specify the dialing speeds that will be ava...

Page 128: ...4 Advanced Configuration ViewStation FX VS 4000 User s Guide 114 www polycom com press the SELECT button to select a speed Once a speed is selected a red check mark will appear Figure 4 10 Dialing Speeds Screen ...

Page 129: ...ideo Network IMUX The following Inverse Multiplexer Information screen appears Figure 4 11 Inverse Multiplexer Information The following sections describe the settings that are accessible from the ICMS on the Inverse Multiplexer Information screen Numbers Highlight and select IMUX Information icon and press the SELECT button on the remote to configure your IMUX module ...

Page 130: ...reen Highlight the Start icon and press the SELECT button on the remote This initiates a process for automatically detecting the SPID Service Profile Identifier numbers associated with your ISDN line This process can take as long as ten minutes but will usually require three minutes or less Advanced Dialing On the Advanced Dialing screen you can define how each ISDN channel will be dialed Normally...

Page 131: ...eed The Dialing Speeds screen allows you to specify the dialing speeds that will be available when you place a call Use the arrow buttons on the remote to highlight the box to the right of each speed and press the SELECT button to select a speed Once a speed is selected a red check mark will appear Figure 4 14 Dialing Speeds Screen ...

Page 132: ...e remote control or highlight the Menu icon and press the button To access the ViewStation FX or VS4000 H 323 configuration screens select System Info Admin Setup LAN H 323 The LAN screen appears Figure 4 15 H 323 Configuration Screen By selecting the different icons you can access configuration screens for all of the ViewStation FX or VS4000 H 323 features The following sections describe the sett...

Page 133: ...the network enable the Server option for this field Caution Do not select the Server option if your ViewStation FX or VS4000 is on a LAN with other computers If you do the VS4000 provides IP addresses to the other computers on the LAN even though the LAN already has a DHCP server Your system administrators may have to repair any network problems this causes You can set LAN speed and select a LAN p...

Page 134: ...u to configure the H 323 name and extension that can be used to dial your ViewStation FX or VS4000 Your system name appears as your H 323 name but you can change it on this screen You can also change the extension to a number that is easy to remember It is a good idea to consult your network administrators before changing your H 323 name and extension they might have specific names and extensions ...

Page 135: ...lowing example the ViewStation FX or VS4000 inserts the prefix 90 before the number when dialing a 256K Gateway call The prefix tells the Gatekeeper which Gateway to use to dial the 256K call Figure 4 19 H 323 Gateway Screen Gatekeeper Use this screen to configure an H 323 gatekeeper If you do not want to access a gatekeeper select the Off option To specify gatekeeper select the Specify option and...

Page 136: ... A gatekeeper is not required to make IP to IP LAN calls In these situations select the Off option Dialing Speeds Use this screen to set the IP dialing speeds that are available for selection when placing a call You can set a limited number of speeds to simplify dialing for your users Figure 4 21 H 323 Dialing Speed Screen ...

Page 137: ...Dynamic Bandwidth Specifies use of dynamic bandwidth allocation ViewStation FX and VS4000 dynamic bandwidth function automatically finds the optimum line speed for a call If you experience excessive packet loss while in a call the dynamic bandwidth function decrements the line speed until there is no packet loss After some time with no packet loss the dynamic bandwidth function incrementally incre...

Page 138: ...dress Translation in Appendix Advanced Configuration SNMP Use the SNMP Setup screen to enable and configure Simple Network Management Protocol SNMP Figure 4 23 SNMP Setup Screen SNMP is a set of protocols for managing complex networks SNMP tells the network if a device or operation is functioning properly The ViewStation FX or VS4000 sends SNMP reports on the following Low battery power in the rem...

Page 139: ...agement console is capable of receiving information from this agent Location Name Enter the location of the ViewStation FX or VS4000 This field defaults to your ViewStation FX or VS4000 system name your country name Community Name Enter the SNMP management community in which you want to enable this agent The default setting for this field is Public System Description This field displays the type o...

Page 140: ... Screen Server Use this screen to configure your GAB server Figure 4 25 Global Address Book GAB Server Screen You can set the following options on this screen Server IP Address Enter the IP address for the GAB server Server Password Enter the GAB server password if there is one Display Global Addresses When you enable this option global addresses appear in the ViewStation FX or VS4000 s address bo...

Page 141: ...GAB display and dialing preferences Figure 4 26 GAB Preferences Screen You can set the following preferences for global addresses Show Addresses in Address Book Enable the types of video numbers you want to appear in your global address book When you enable this option IP addresses appear in the ViewStation FX or VS4000 address book Only call type options that you enabled on the Call Preference sc...

Page 142: ...ve in Paris your ViewStation FX or VS4000 number appears correctly in the address books of a system in Paris a system in Sydney a system in New York and a system in Cape Town If your system is on your organization s private network as well as a public network you might have to add additional information that can help the GAB decide how you call other systems on or off your private network If your ...

Page 143: ...that is normally set in the ViewStation FX or VS4000 Country Setup screen Public Network Access Use Public Network Enable this option if your system can dial calls outside of your private network Public Network Dialing Prefix Enter a dialing prefix as required by your PBX to dial out to the public network This prefix is automatically inserted before the dialing numbers to the public network from t...

Page 144: ...n set those prefixes in this screen This prefix is dialed before the area code For example some sites require you to dial a 9 before dialing a 1 800 xxx xxxx number Enable the Always Dial Area Code option if you must dial the area code to sites that have the same area code as your ViewStation FX or VS4000 This is sometimes necessary for 10 digit dialing Global Management To use the features access...

Page 145: ...iew their office at any time For example if a user was holding a private meeting they might want to disable remote monitoring If you do not enable the Allow Remote Monitoring option you cannot request help by pressing INFO twice on the ViewStation FX or VS4000 remote control and you cannot add a system to GMS by entering the global manager IP address and restarting the ViewStation FX or VS4000 You...

Page 146: ...r assigns the account number Validate Account Number When the call connects the ViewStation FX or VS 4000 verifies that the account exists with the GMS server If the account does not exist the call is disconnected Select Server URLs Enter the IP address for the computer where GMS is installed If you enter an incorrect IP address in this field you no longer are able to access the GAB server and its...

Page 147: ...stem Info icon and pressing the button The System Information screen appears Figure 5 1 System Information Screen The Diagnostics User Setup and Admin Setup icons link to screens where you can perform various setup and diagnostic tasks Diagnostics You can view network statistics and perform various diagnostic tests from the ViewStation FX or VS4000 s Diagnostics screen ...

Page 148: ... the remote control Press the CALL HANG UP button to return to the Main screen The following sections describe the tests and statistics you can access from this screen Network Statistics The Network Statistics screen displays the network protocols and data speeds for a video call Advanced Network Statistics The Advanced Network Statistics screen displays detailed information about the status of yo...

Page 149: ...the volume controls on the ViewStation FX or VS4000 and television monitor to comfortable levels Press any button to stop the tone If the system is in a call the far site also hears the tone To view audio levels highlight the Audio Meter icon and press the button The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation FX or VS4000 Speak into the microphone...

Page 150: ...tation FX VS 4000 User s Guide 136 www polycom com the system enter the ViewStation FX or VS4000 serial number and select the Reset button Note Be sure to copy system information before resetting a system All settings are lost when you reset the system ...

Page 151: ... 4000 User s Guide User Setup You can use the User Setup screen to set the following options Auto Answer Mute Auto Answer Calls PIP Far Control of Near Camera Camera Direction Allow Remote Monitoring Meeting Password Far site name display time MP Mode Figure 5 3 User Setup Screen ...

Page 152: ...d press the button At any time you can return to the Admin Setup screen by pressing the MENU button on the remote control Press the CALL HANG UP button to return to the Main screen You can also view and change the setup of your ViewStation FX or VS4000 from the ViewStation FX or VS4000 web interface For information on how to do this see the Remote Management section of Chapter 3 Using the ViewStat...

Page 153: ...You can change the following general setup options Country Enter the country where the ViewStation FX or VS4000 is located Language Enter the language that you want to appear on the ViewStation FX or VS4000 user interface System Name Enter a name for the ViewStation FX or VS4000 Auto Answer Enable this option to have the ViewStation FX or VS4000 answer incoming calls automatically Allow Dialing En...

Page 154: ... within one minute the call automatically disconnects Maximum Call Length The default maximum time in a call is 480 minutes You can change this setting Setting this field to 0 allows the system to remain in a call indefinitely Video Network Highlight the Video Network icon to access the Network Setup screen From the Network Setup screen you can access the following screens For a V 35 network inter...

Page 155: ... screen to set the dialing speeds for each type of call The speeds you set in this screen are available for selection when placing a call You can set a limited number of speeds to simplify dialing for your users Call Preference Use this screen to set the types of call that can be dialed from the ViewStation FX or VS4000 If you do not have the proper equipment connected for the type of call you ve ...

Page 156: ...audio When placing a call at 168 kilobits per second and below the system uses G 728 16kb audio Advanced Dialing You can select Dial Channels in Parallel or Dial Channels one at a time with Dial Channels in Parallel all ISDN channels are dialed simultaneously With Dial Channels one at a time each ISDN channel is dialed only after the previous channel has connected Use this option if the network ha...

Page 157: ... on both transmit and receive HDB3 CRC4 error checking is disabled For E1 NET5 CTR4 is the default NET5 CTR4 is the standard ETSI protocol derived from ITU Q 931 For T1 NET5 CTR4 is also provided for certain Asian countries such as Japan Hong Kong and Taiwan If you change the country settings a new set of PRI switch protocols is loaded If the current switch protocol is no longer available you are ...

Page 158: ...xternal is the default setting on the ViewStation FX or VS4000 Dialing speeds This screen lets you select the speeds that will be displayed on the video phone ISDN Video Network In this screen you can enter the ISDN Video numbers the ISDN switch Protocols and the ISDN dialing prefix LAN H 323 Highlight the LAN H 323 icon to access the LAN screen Figure 5 7 LAN Settings Screen For information on ho...

Page 159: ...udio screen On this screen you can enter information about the analog telephone line connected to your ViewStation FX or VS4000 You can also Change the audio settings for sound effects on the ViewStation FX or VS4000 Mute or un mute incoming calls Incoming calls are placed on mute by default until you press the button on top of the microphone pod or press the mute button on the remote control Adju...

Page 160: ...inputs as S video or composite VS4000 only and enable pan tilt zoom capability on a camera For more information about the settings on this screen refer to the Adjusting Cameras and Sound section of Chapter 2 Using the ViewStation FX and the VS4000 Figure 5 9 Camera Setup Screen High Resolution Camera and 4CIF Implementation Both the ViewStation FX and VS4000 support 4CIF a video resolution standar...

Page 161: ...data Enable 4CIF on your FX or VS4000 Enable 4CIF on your FX or VS4000 system as follows 1 From the main calling screen select System Info Admin Setup Video Camera Cameras The following screen is displayed 2 Select the camera s you want to use as high resolution For additional information on setting up additional cameras see Cameras in Chapter 1 Monitor Setup Use the Monitor Setup screen to set mo...

Page 162: ...ideo Note If the Snapshot timeout is not disabled on both sides the ViewStation FX and VS4000 will revert to its default timeout of four minutes Number of Monitors Select the number of monitors connected to your system Wide Screen Video 60 fields per second Enable this option to have the monitor display in wide screen video 60 fields sec at 512 kbps format In letter box format the video image is c...

Page 163: ...or Off 7 Select an option in the VGA Off Mode field Black selecting this option will display a black screen when there are no VGA graphics being displayed No Signal selecting this option will display a blue screen when there are no VGA graphics being displayed Security Use the Security screen to set the passwords used to access your ViewStation FX or VS4000 remotely You are not required to set pas...

Page 164: ... www polycom com Figure 5 12 Security Screen Multi point Password A conference password is sometimes required for a multi point conference that uses a third party MCU Additional information is detailed in Multi point Password section of Chapter 2 Using the ViewStation FX and the VS4000 ...

Page 165: ...ss settings and information for Software RS 232 and Hardware Software The Software screen provides your ViewStation FX or VS4000 serial number and information about the software on your system RS 232 Use the RS 232 setup screen on the ViewStation FX or VS4000 to set the baud rate and the modes for the serial port on the back of the unit To access the RS 232 setup screen do the following From the S...

Page 166: ... the RS 232 port on ViewStation FX and VS4000 9600 14400 19200 38400 57600 115200 RS 232 Modes The RS 232 port on the FX and VS4000 supports two modes Control and Pass Thru Control Mode In Control Mode a device for example a PC connected to the RS 232 port can control the ViewStation FX or VS4000 using the Remote Control API The ViewStation FX and VS4000 Remote Control API document is available on...

Page 167: ...ir respective externally connected devices These two stations can be two ViewStation FXs two VS4000s or one ViewStation FX and one VS4000 The RS 232 port is used as a data channel over an H 320 video call Data received from the RS 232 port on the near end ViewStation FX or VS4000 station is pushed through the call to the far end endpoint and then transmitted to the endpoint s RS 232 port Similarly...

Page 168: ...elnet are widely available Note When in Pass Thru Mode both local and remote stations need to be set to the same data rate Pass Thru Mode to Control Mode If the near site is set to Pass Thru Mode but the far site is set to Control Mode then the device connected to the near site RS 232 port can be used to control the far site ViewStation FX or VS4000 using the far site s Command Line Interface Hard...

Page 169: ...eck audio connections and volume level on your monitor Incoming call ring and other sound effects too loud or too soft Sound effects volume not set at desired level Adjust the sound effects volume on the Phone Audio screen If you do not want to hear sound effects set the volume to 0 No audio in a call Monitor audio inputs not connected properly Check audio output on the Generate Tone screen under ...

Page 170: ...or see the VCR audio VCR input is not selected Turn on the VCR input by selecting the NEAR key twice and selecting the VCR icon Symptom Cause Solution Picture is blank on the main monitor System goes to sleep mode after 3 minutes of inactivity Pick up the remote control System wakes up Same picture is seen on first and second monitor Only one monitor is enabled Enable ViewStation FX or VS4000 for ...

Page 171: ...s very noisy The camera stops tracking when the far site has a loud noise Try setting the ViewStation FX to track to camera presets Near site is on mute The near site camera does not track when the near site is on MUTE Toggle mute function with the MUTE button Near site is noisy or too many people talking at once Reduce the noise in the room Blue screen in the PIP window No video input Check that ...

Page 172: ...stics menu Run Automatic SPID detection again Make sure your ISDN numbers are entered correctly ViewStation is directly connected to a U interface Install an NT 1 between your ISDN line and the ViewStation ISDN connection ISDN Line Status icons do not go away so video calls can not be made The ViewStation is connected to an NT1 then directly to a PBX The PBX connection is an S T interface You do n...

Page 173: ...en Call progress icons indicate that the video call did not complete The call progress icons indicate the call state when placing or receiving a video call on each ISDN channel Blue call initiated Yellow call arrived at the far end ISDN switch Orange remote system answered call Green video sync ok System is waiting for an IP address System Info screen shows waiting in IP address field LAN is not o...

Page 174: ...r dialed for each channel will be displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each of their ISDN lines correctly The numbers for Line 1 Line 4 should correspond with connections 1 4 on the IMUX System will not start System restarts over and over again Defective cable between the IMUX and ViewStation Check that the green lights on each ...

Page 175: ...here is router between you and your ViewStation FX or VS4000 Change your PC or ViewStation FX or VS4000 Subnet mask and IP address so that they are both on the same LAN or subnet System does not allow management via the web Wrong password Enter the correct password Note The default password is admin Too many managers logged into the system Only two system managers are allowed at any one time To lo...

Page 176: ...X or VS4000 allows a maximum of eight presenters or PCs to be logged on at one time Have extra presenters disconnect Snapshots and presentationscannotbe viewed though the PC has access to the main web page of the ViewStation FX or VS4000 Too many viewers logged in The ViewStation FX or VS4000 supports up to 15 viewers via the web browser in a point to point call up to10 viewers in a 3 way call and...

Page 177: ...he front of the ViewStation FX The system is sleeping System is in power save sleep mode This is normal The system wakes up on any action from the remote control or on an incoming call Amber light appears on the front of the ViewStation FX The system is in a call This is normal Green light appears on the front on the ViewStation FX The system is not in a call This is normal Cannot enter the System...

Page 178: ...Chapter 6 Troubleshooting ViewStation FX VS 4000 User s Guide 164 www polycom com ...

Page 179: ...twork users whose routers support NAT but are not fully H 323 compliant Note This solution is provided to let the user make calls outside the internal network At this time it is not possible to make video conferences calls within the internal network when using this solution To make video conferencing calls within the network when using this solution simply de select the System is behind a NAT opt...

Page 180: ...eld Write down the Fixed TCP and UDP port numbers displayed on this screen These numbers are the following default numbers TCP 3230 to 3231 UDP 3230 to 3235 5 In your NAT reset the fixed ports from step 4 to be permanently open and redirect them to the IP address of your ViewStation FX or VS4000 6 To accept incoming calls open and redirect port 1720 to the IP address of your ViewStation FX or VS40...

Page 181: ... PAL video standard waveform 1 0 Vpp typical per NTSC PAL standard All video outputs are DC coupled Video Input Levels Composite and S video inputs 75 ohm input termination NTSC or PAL video standard waveform 1 0 Vpp typical per NTSC PAL standard expected input All video outputs are DC coupled Audio Output Audio Output Levels RCA audio output connectors 800 ohm maximum output impedance 1 0 Vpp ful...

Page 182: ...dix B ViewStation FX VS 4000 User s Guide 168 www polycom com Audio Input Levels RCA audio input connectors 10 K ohm minimum input impedance 1 0 Vpp full scale input expected All audio inputs are AC coupled ...

Page 183: ...n ST TC TT OUT Send Timing clock Normal falling edge sends data Inverted rising edge sends data RT RC IN Receive Timing clock Normal rising edge receives data Inverted falling edge receives data RTS RTS OUT Request To Send Normal high voltage is logic 1 Inverted low voltage is logic 1 DCD DCD IN Data Carrier Detect Normal high voltage is logic 1 Inverted low voltage is logic 1 Filter allow DCD to ...

Page 184: ...ne State View Station or VS4000 Signals Network Equipment Signals 1 Initial State DTR 0 note 3 RTS 0 note 2 CRQ 0 USER INITIATES CALL Initial State RI 0 DLO 0 ACR 0 DSR 0 2 DTR 1 note 3 3 Wait 10 ms 4 CRQ 1 5 PND 1 6 Set Digit NB1 NB2 NB3 NB4 7 DPR 1 8 PND 0 9 DPR 0 10 If not last digit go to state 4 else continue 11 Call connects on network 12 DSR 1 AND OR DCD 1 AND OR DSR 1 note 1 13 RTS 1 note ...

Page 185: ...on screen In bound Call State Machine 15 RTS 0 note 2 DTR 0 note 3 CRQ 0 All signals goes low if Far End or User hang up is detected DSR 1 to 0 OR DCD 1 to 0 A falling edge on DSR or DCD are interpreted by the VS4000 as a Hang up 16 IDLE DTR 0 note 3 RTS 0 note 2 CRQ 0 IDLE RI 0 DLO 0 ACR 0 DSR 0 State ViewStation FX or VS4000 Signals Network Equipment Signals 1 Initial State DTR 0 note 3 RTS 0 no...

Page 186: ...tiated Call State Machine 11 Call connects on network 12 DSR 1 AND OR DCD 1 AND OR DSR 1 note 1 13 RTS 1 note 2 14 DATA FLOW STARTS DATA FLOW STARTS User Hang up Far End Hang up 15 RTS 0 note 2 DTR 0 note 3 CRQ 0 All signals go low if Far End or User hang up is detected DSR 1 to 0 OR DCD 1 to 0 A falling edge on DSR or DCD is interpreted by the VS4000 as a Hang up IDLE DTR 0 note 3 RTS 0 note 2 CR...

Page 187: ...ystem does not react to a low DCD until DCD has been low for 60 seconds Non dialed Network Initiated Call State Machine 5 DATA FLOW STARTS DATA FLOW STARTS User Hang up Far End Hang up 6 RTS 0 note 2 DTR 0 note 3 CRQ 0 All signals go low if Far End or User hang up is detected DSR 1 to 0 OR DCD 1 to 0 A falling edge on DSR or DCD is interpreted by the ViewStation FX or VS4000 as a Hang up note 4 7 ...

Page 188: ...ns at a high voltage is DTR is set to ON in the V 35 Advanced Configuration screen Note 4 If DCD filter is set to ON in the V 35 Advanced Configuration Screen the system does not react to a low DCD until DCD has been low for 60 seconds User Hang up Far End Hang up 6 RTS 0 note 2 DTR 0 note 3 CRQ 0 All signals go low if Far End or User hang up is detected DSR 1 to 0 OR DCD 1 to 0 A falling edge on ...

Page 189: ...it loses H 320 synchronization it continuously sends the resynchronization pulses at the specified rate with the specified pulse width until H 320 regains synchronization The resync pulse is output on the RTS signal If this feature is enabled the RTS signal no longer functions as the Ready To Send signal Most installations that utilize encryption equipment require a custom cable The cable should b...

Page 190: ...Appendix C V 35 Technical Information ViewStation FX VS 4000 User s Guide 176 www polycom com HD 44M to RS 366 V 35 Y Cable Diagram ...

Page 191: ...Appendix C V 35 Technical Information Polycom Inc 177 ViewStation FX VS 4000 User s Guide Pinout to the HD 44M to RS 366 V 35 Y Cable Diagram ...

Page 192: ...Appendix C V 35 Technical Information ViewStation FX VS 4000 User s Guide 178 www polycom com HD 44M to RS 449 S 422 Y Cable Diagram ...

Page 193: ...Appendix C V 35 Technical Information Polycom Inc 179 ViewStation FX VS 4000 User s Guide Pinout to the HD 44M to RS 449 S 422 Y Cable Diagram ...

Page 194: ...Appendix C V 35 Technical Information ViewStation FX VS 4000 User s Guide 180 www polycom com Ascend HD 44M to HD 44M Cable Diagram ...

Page 195: ...Appendix C V 35 Technical Information Polycom Inc 181 ViewStation FX VS 4000 User s Guide Pinout for the Ascend HD 44M to HD 44M Cable Diagram ...

Page 196: ...Appendix C V 35 Technical Information ViewStation FX VS 4000 User s Guide 182 www polycom com ...

Page 197: ...00 The cable which is called the peripheral link P LINK cable is designed to only connect to peripheral devices that are unique to Polycom products such as the PRI network interface module or the V 35 network interface module It is provided with the PRI network interface module The P LINK cable connector is keyed and does not fit into a standard RJ 45 network port NETWORK Side of the PRI Network I...

Page 198: ...RI Network Interface Modules There are two kinds of PRI network interface modules T1 used in North America Japan Taiwan and Hong Kong E1 used in Europe and most of the other countries that do not use the T1 The T1 interface network module supports twenty three 64 kbps B channels and one D channel channel 24 for signaling The E1 network interface module supports thirty 64 kbps B channels and one D ...

Page 199: ...h Your PBX is upstream from the PRI network interface module The ViewStation FX or VS4000 is always downstream from the PRI network interface module Note The generation of a clock signal is not an item you can configure If the upstream network device does not provide a clock the PRI network interface module does not work The network cable is a standard CAT5 cable with the following pinout for both...

Page 200: ...en the network cable is connected to a PBX If you use an external CSU you must specify the following information on the PRI Setup screen System Info Admin Setup Video Network IMUX PRI Network PRI Setup In the CSU field select External In the Line Buildout field select the length of the cable that connects the PRI network interface module to the CSU You can also configure the T1 PRI network interfa...

Page 201: ...is disconnected or the FX or VS4000 is powered off or in boot mode For any T1 or E1 PRI network interface modules that are directly connected to a telephone company switch it is strongly recommended that you keep the external DC power supply plugged in at all times Another recommendation is that you plug the DC power supply into the building s electrical power grid via a UPS This can prevent the n...

Page 202: ...rgy on the line However there is no clock sync Solid yellow LED The PRI network interface module is receiving clock and frame sync and waiting for a timer to elapse If the clock and frame sync is lost before the timer elapses the yellow LED goes out and a solid red LED is displayed Solid green LED The ViewStation FX or VS4000 is fully synchronized with the network and is ready to use E1 PRI Networ...

Page 203: ...Check CRC errors Blinking yellow LED The PRI network interface module is receiving clock and frame sync and receiving RAI from the network with CRC errors Solid red LED and solid yellow LED The PRI network interface module is receiving clock sync and receiving AIS Alarm Indication Signal unframed all ones Solid green LED The ViewStation FX or VS4000 is fully synchronized with the network and is re...

Page 204: ...3 A PBX that is configured correctly should accept a numbering type of UNKNOWN in calls from the PRI network interface module The failure of the PBX to do this might indicate a configuration problem For more information see the section Advanced PRI Setup below QSIG signaling known as PSS1 is not supported However a PRI network interface module can be connected to a PISN through a gateway using ord...

Page 205: ...ncoded using HDB3 to ensure proper one density and CRC4 error checking is enabled on both transmit and receive HDB3 CRC4 error checking is disabled For T1 the only choice is ESF B8ZS This value actually chooses both a framing format and an encoding method Legacy frame formats such as D4 are not supported In addition older encoding methods such as B7ZS are not supported Restrictions The PRI network...

Page 206: ... is not supported This means that signaling is not supported over T1 lines that are part of a group managed by one D channel and a backup D channel is not supported QSIG signaling known as PSS1 is not supported However a PRI network interface module can be connected to a PISN through a gateway using ordinary ETSI DSS1 signaling ...

Page 207: ...encoding used with T1 CPE Customer Premise Equipment Network endpoint equipment that is used at a customer site CRC Cyclic Redundancy Check An error detection mechanism CRC4 A CRC algorithm used with E1 CSU Channel Service Unit A device that isolates CPE from the network Used in North America only Downstream Away from the network and towards the Customer Premise Equipment E1 A 2 048 Mbps carrier t...

Page 208: ...with E1 Network cable A standard CAT5 cable with ordinary RJ 45 connectors which connects a PRI network interface module to the network Network side The side of a PRI network interface module that connects to an upstream switch or PBX PABX Private Area Branch Exchange see PBX PBX Private Branch Exchange Peripheral Link P LINK Proprietary serial interface for connecting PRI or V 35 modules to an Vi...

Page 209: ... connectors that connects a PRI network interface module to an FX or VS4000 P LINK side The side of a PRI network interface module that connects to an FX or VS4000 T1 A 1 544 Mbps carrier which supplies 23 data channels at 64 kbps and one signaling channel Upstream Towards the network and away from the Customer Premise Equipment ...

Page 210: ...Appendix D PRI Technical Notes ViewStation FX VS 4000 User s Guide 196 www polycom com ...

Page 211: ... Polycom Inc 197 ViewStation FX VS 4000 User s Guide E Frame Rate Specification For ViewStation FX VS4000 Frame Rate Specification Table TV MODE 2 Way 3 Way 4 Way NTSC 30 15 10 PAL 25 12 5 8 33 ...

Page 212: ...Appendix E Frame Rate Specification For ViewStation FX VS4000 ViewStation FX VS 4000 User s Guide 198 www polycom com ...

Page 213: ... SPIDS switch type and ISDN numbers have been correctly entered into the ViewStation The following are sample NT 1 settings For more detailed diagnostic information see the manual that was shipped with your particular NT 1 device Note If you are outside the United States or Canada your service providers or PTTs generally provide the network termination NT 1 device On an ADTRAN NT 1 ACE ISDN termin...

Page 214: ...es are properly connected The dip switches should be set as follows On an Alpha Telecom AT1 UT620F you should see the following status lights when your ISDN lines are properly connected The dip switches should set as follows Status SC ACT LB LP RP RPR ON ON OFF ON OFF OFF Switches 1 2 3 4 ON ON ON ON Status Power ST U Back ON OFF OFF Switches 1 2 3 4 ON ON OFF ON ...

Page 215: ...ype SPIDs Allocated AT T 5ESS Custom None AT T 5ESS NI 1 1 per B channel NT DMS 100 NI 1 1 per B channel NI 2 1 per device Siemens EWSD NI 1 1 per B channel Siemens EWSD NI 2 1 per device International outside United States or Canada None Code Cause Definition 1 Unassigned number The switch received the sent ISDN number in the correct format however no destination equipment uses the number 2 No ro...

Page 216: ...ld of the message may return an alternate address assigned to the called equipment 26 Non selected user clearing The destination rejected the call although capable of accepting it because the call was not assigned to the user 27 Destination out of order A signaling message can not be delivered because the interface is not functioning correctly and therefore the destination can not be reached This ...

Page 217: ...problem 49 Quality of service unavailable The network can not provide the requested quality of service as defined by CCITT recommendation X 213 This might be a subscription problem 50 Requested facility not subscribed The remote equipment supports the requested supplementary service but only by subscription 57 Bearer capability not authorized The caller has requested a bearer capability that the n...

Page 218: ...eived a call resume request The call resume request contained a call identify information element indicating that the call identity is in use for a suspended call 84 Call identity in use The network received a call resume request that contained a Call Identify information element indicating that it is in use for a suspended call 85 No call suspended The network received a call resume request when ...

Page 219: ...onexistent The remote equipment received an invalid message and no standard cause applies Cause 98 is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 99 Information element nonexistent or not implemented The remote equipment received a message that includes information elements which were not recognized This is usually due to a D channel...

Page 220: ... to check cabling ISDN adapter status and network connections 146 ISDN layer 3 connection to the ISDN switch network inactive A switch protocol error exists or in the United States or Canada a SPID assignment problem There is either a switch protocol error or in the United States or Canada a SPID assignment problem 255 ISDN command processing error The ISDN signaling code has encountered an error ...

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