Polycom ViewStation FX, User Manual

Page: 171 / 220

Chapter 6 Troubleshooting
© Polycom, Inc. 157 ViewStation FX/VS 4000 User’s Guide
Picture slow or jerky. Only one 64K channel is
connecting in your call. Check the ISDN number of the far
site. Ask the far site to call your site.
Lots of motion in the picture you
are receiving. A background with less motion
provides a better, smoother video
picture.
Camera voice tracking
does not work properly. Camera tracking was turned off by
near or far site. Camera tracking is turned off when
the near or far site moves your
camera. Press the AUTO button to
restore tracking.
The far site is speaking. The camera stops tracking when the
far site speaks to prevent the camera
from pointing to your monitor
speaker.
The far site is very noisy. The camera stops tracking when the
far site has a loud noise. Try setting
the ViewStation FX to track to
camera presets.
Near site is on mute. The near site camera does not track
when the near site is on “MUTE.”
Toggle mute function with the MUTE
button.
Near-site is noisy or too many
people talking at once. Reduce the noise in the room.
Blue screen in the PIP
window. No video input. Check that there is a video source
present on the selected input.
Camera selection is incorrect Check camera selection on the
Camera screen.
The VCR input is selected and the
VCR is idle or not running. Most
VCRs generate a blue screen
when the tape is not playing. Select a different input on the
ViewStation FX or VS4000 or play a
tape on the VCR.
Near site camera does
not pan or tilt. You are attempting to move a
camera that does not have
pan/tilt/zoom capabilities. Make sure you have selected a
pan/tilt/zoom camera.