Polycom SoundPoint IP 550 User Manual Download

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Troubleshooting Your
SoundPoint

IP 550 Desktop Phone

This chapter contains general troubleshooting information to help you solve

any problems you might encounter when you use your SoundPoint IP 550

phone. The tables in this chapter list possible trouble symptoms, the likely

causes of these problems, and the recommended corrective actions to take.

•

Power and Startup

•

Controls

•

Access to Screens and Systems

•

Calling

•

Displays

•

Audio

To obtain more detailed troubleshooting information, you can access certain

menus on your phone that test your phone hardware. For more information,

see

Testing Phone Hardware

on page

5-8

If you require additional assistance, contact your system administrator.

Summary of Contents for SoundPoint IP 550

Page 1: ...August 2008 Edition 1725 12500 001 Rev D SIP 3 1 User Guide for the Polycom SoundPoint IP 550 Phone SIP 3 1 ...

Page 2: ...limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you ...

Page 3: ... for configuring your SoundPoint IP 550 phone As well be sure to read the Parts List and Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 550 phone You can also find this information at http www polycom com support voip Changes to This Guide The following section is new for this edition Registering Your SoundPoint IP 550 Desktop Phone on page 1 8 Major updates ...

Page 4: ...User Guide SoundPoint IP 550 Phone iv ...

Page 5: ...ktop Phone 1 13 Using the Navigation Keys 1 13 2 Customizing Your SoundPoint IP 550 Desktop Phone 2 1 Configuring Basic Settings 2 2 Changing the Appearance of Time and Date 2 2 Changing the Display Contrast 2 3 Changing the Backlight Intensity 2 4 Enabling the Headset Memory Mode 2 6 Selecting the Correct Headset for Electronic Hookswitch 2 7 Selecting the Ring Type 2 7 Changing the Language 2 8 ...

Page 6: ...dialing Numbers 3 8 Placing Calls on Hold 3 8 Hosting Conference Calls 3 9 Setting Up Conference Calls 3 10 Managing Conference Calls 3 12 Adding Parties to Conference Calls 3 14 Joining Conferences 3 15 Splitting Conference Calls 3 16 Ending Conference Calls 3 16 Transferring Calls 3 16 Forwarding Calls 3 18 Enabling Do Not Disturb 3 21 Assigning Speed Dial Keys 3 22 Using Voice Mail 3 24 4 Using...

Page 7: ... Troubleshooting Your SoundPoint IP 550 Desktop Phone 5 1 Power and Startup 5 2 Controls 5 3 Access to Screens and Systems 5 4 Calling 5 5 Displays 5 7 Audio 5 8 Testing Phone Hardware 5 8 Regulatory Notices Regulatory Notices 1 Index Index 1 ...

Page 8: ...User Guide SoundPoint IP 550 Phone viii ...

Page 9: ...sioning presence custom ring tones local conferencing applications and Polycom HD Voice technology This chapter contains Parts List Assembling Your SoundPoint IP 550 Desktop Phone Registering Your SoundPoint IP 550 Desktop Phone Features of Your SoundPoint IP 550 Desktop Phone Before You Use Your SoundPoint IP 550 Desktop Phone To customize your phone refer to Customizing Your SoundPoint IP 550 De...

Page 10: ... 2 Parts List The following components are included in your SoundPoint IP 550 package Polycom SoundPoint IP 550 phone handset and handset cord Phone Base Directories Applications Conference Transfer Redial Menu Messages DoNotDisturb Hold ...

Page 11: ...int IP 550 Desktop Phone This section describes how to assemble your SoundPoint IP 550 phone Connect network and power source Connect handset and headset optional Attach phone base If your phone is already assembled go directly to Features of Your SoundPoint IP 550 Desktop Phone on page 1 9 You have two options for network and power source connections Your system administrator will advise you on w...

Page 12: ...r hub switch device port 2 Connect the DC plug on the power adapter to the DC 24V jack marked on the phone 3 Connect the country specific AC cord to the power adapter Power over Ethernet Using a regular CAT5 cable optional accessory from Polycom the phone can be powered from a PoE IEEE 802 3af compliant switch or hub Network Port Power Adapter 24V DC PC Connection optional ...

Page 13: ... the Handset and Optional Headset To connect the handset and optional headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2 Connect the headset optional to the headset jack on the back of the phone IEEE 802 3af compliant PoE Hub Switch terminal or middpan PC Connection optional ...

Page 14: ...unt As a wall mount To attach the base as a desk mount 1 Place all cords in the recessed area above the modular jacks 2 Align the two protrusions on the bracket with their corresponding holes in the phone For information on supported headsets go to www polycom com support voice and enter Headset Compatibility List in the Knowledge Base text box ...

Page 15: ... together to lock the base to the phone To attach the base as a wall mount 1 Place all cords in the recessed area above the modular jacks 2 On the back of the phone remove the key located behind the hookswitch and reposition it so that the end tab at a 450 angle is facing up ...

Page 16: ... will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it refer to Quick Tip 44011 Registering Standalone SoundPoint IP and SoundStation IP Phones at http...

Page 17: ...our SoundPoint IP 550 Desktop Phone The features of your SoundPoint IP 550 phone are Item Description 1 Message Waiting Indicator Alert for voice and text instant messages 2 Arrow Keys Scroll through displayed information Select a field of displayed data Delete displayed data ...

Page 18: ... incoming calls to your voice mail if supported 4 Microphone Mute Mutes audio transmission locally during calls and conferences 5 Headset Allows you to place and receive calls through an optionally connected headset 6 Speakerphone Allows for hands free communication during calls 7 Hands free Microphone Picks up audio during hands free calls Place your phone on a hard flat surface for best results ...

Page 19: ...r second incoming caller display Prompt text for example Enter number Time and date text if idle display is not used for time date display Associated line icons are described in the following table 14 Line Speed Dial Key Use these keys to activate up to four lines or speed dials that can be assigned to your phone 15 Line Indicators Individual multi color LEDs display the dynamic call state and rem...

Page 20: ...on the graphic display and represent Icon Description Registered line solid Registered shared line Unregistered line outline Voice mail Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb Conference Presence Busy Lamp Field BLF ...

Page 21: ...press To exit from any directory press Use the dial pad keys to navigate through and make selections in numbered menu lists To enter text using the dial pad press the number keys one or more times For example for A press 2 and for C press 222 When in text entry mode the title will show whether keys will generate digits 1 upper case A or lower case a characters use the 1 A a soft key to change and ...

Page 22: ...User Guide SoundPoint IP 550 Phone 1 14 ...

Page 23: ...ains Configuring Basic Settings Managing Call Lists Managing Contacts Managing Incoming Calls Some customizations of your SoundPoint IP 550 phone are performed by your system administrator These include Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 550 Desktop...

Page 24: ...e The time and date appears on the graphic display of the SoundPoint IP 550 phone If the phone cannot obtain a time and date from the call server the display will flash Contact your system administrator if either the time or date is incorrect You can select from various formats for the time and date display Select and set options that are right for you You can also disable the time and date displa...

Page 25: ...ess to return to the idle display Changing the Display Contrast To adjust the contrast on the display to a comfortable level 1 Press 2 Select Settings Basic Contrast 3 Press the Up or Down soft keys to increase or decrease the display contrast 4 Press the Ok or Cancel soft keys to accept or cancel changes 5 Press to return to the idle display Note You can also use the volume keys to increase or de...

Page 26: ...oth Backlight On intensity and the Backlight Idle intensity decrease The Backlight On intensity applies for the following events Any key press Hookswitch release Incoming calls Ending a call holding a call resuming a call by the other party A voice or instant message received If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to med...

Page 27: ...elect soft key The default level is medium 5 Select Backlight Idle Intensity 6 Use or to select high medium low or off and then press the Select soft key The default level is low 7 Select Maximum Intensity 8 Press the Up or Down soft keys to increase or decrease the backlight intensity 9 Press the Ok or Cancel soft keys to accept or cancel changes ...

Page 28: ...references Headset Headset Memory 3 Use or to select Enabled and then press the Select soft key 4 Press to return to the idle display Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode Press twice The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated Pressing or the Answer soft ke...

Page 29: ... idle display Selecting the Ring Type You can select different ring types to distinguish lines or to distinguish your phone from your neighbor s phone To change the incoming ring type 1 Press 2 Select Settings Basic Ring Type 3 Optional If multiple lines are configured on your phone first select the line to change from the list using the and For information on supported headsets to provide electro...

Page 30: ...Language Many languages are supported by the SoundPoint IP 550 phone To change the language 1 Press 2 Select Settings Basic Preferences Language 3 Use and to highlight the language you want Note If you configure your SoundPoint IP 550 phone with a silent ring press the flashing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your ...

Page 31: ...ckground You can change the picture or design design that appears on the graphic display A default background displays when the phone starts up shown below For more information on selections contact your system administrator To change the graphic display background 1 Press 2 Select Settings Basic Preferences Backgrounds 3 Use and to highlight the background you want 4 Press the Select soft key 5 P...

Page 32: ...e ringer volume Managing Call Lists Your phone maintains local lists of missed received and placed calls Each list contains 100 entries Press followed by Call Lists Missed Calls Received Calls or Placed Calls The following shows a Placed Calls list Manage the call list by doing the following To edit the phone number press the Edit soft key To return the call press the Dial soft key To view informa...

Page 33: ...and delete contacts You may have read access to portions of your corporate directory through your phone The contacts that you can see are determined by your system administrator You can add contacts from the corporate directory to your local contact directory Note Press the Right arrow key from the idle display to access the Placed Calls list Press the Left arrow key from the idle display to acces...

Page 34: ...ectory manually 1 Press 2 Select Contact Directory 3 Press the More soft key 4 Press the Add soft key 5 Enter first and or last name of the contact from the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages 6 Enter a contact number This is a required field and it must be unique n...

Page 35: ...fer to Distinguishing Calls on page 2 19 For more information on diverting contacts refer to Diverting Calls on page 2 21 9 Optional Change the Auto Reject Auto Divert Watch Buddy and Block Buddy Use and to switch between Enabled and Disabled settings For more information on setting the Auto Reject field refer to Rejecting Calls on page 2 20 For more information on setting the Watch Buddy and Bloc...

Page 36: ... directory 4 Press or the Exit soft key repeatedly to return to the idle display Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory 1 Press 2 Select Corporate Directory 3 Search for the contact Refer to Searching for Contacts in the corporate directory on page 2 17 Note You may want to go to the local contact directory to chec...

Page 37: ... graphic display Only the first name last name and phone number are saved If the contact already exists in the contact directory Entry already exists appears 6 Press to return to the idle display Editing Contacts To edit a contact in the local directory 1 Press 2 Select Contact Directory 3 Use and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edi...

Page 38: ...ft key The contact is deleted from the directory 5 Press or the Exit soft key repeatedly to return to the idle display Placing Calls to Contacts To place a call to a contact in the local contact directory 1 Press 2 Select Contact Directory 3 Use and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Dial soft key To place a call to a contact in the co...

Page 39: ...raphic display 5 Press the Dial soft key Searching for Contacts To search for a contact in the local contact directory 1 Press 2 Select Contact Directory 3 Press the More soft key and then the Search soft key 4 Using the dial pad enter the first few characters of the contacts s first or last name 5 Press the Search soft key again You can dial any successful matches from the resulting information o...

Page 40: ...rameter displayed in the list Press the Submit soft key Using the dial pad enter the first few characters of the contacts s last name The characters that you enter appear on the second line of the graphic display You can dial any successful matches from the resulting information on the graphic display Note When you first access the corporate directory the message Directory update in progress appea...

Page 41: ...lect Contact Directory 3 Use and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll down to the Ring Type field 5 Enter the number corresponding to one of the ring types available For more information refer to Selecting the Correct Headset for Electronic Hookswitch on page 2 7 6 Optional To remove an existing value press ...

Page 42: ...e key to page up and the key to page down 4 Press the Edit soft key and then scroll down to the Auto Reject field 5 Use the and to select Enabled 6 Press the Save or Cancel soft keys to accept or cancel changes 7 Press to return to the idle display Diverting Calls You can customize your phone so that incoming calls from a particular contact are transferred directly to a third party To divert incom...

Page 43: ...select Enabled 8 Press the Save or Cancel soft keys to accept or cancel changes 9 Press to return to the idle display System Customizations The following section details customizations of your SoundPoint IP 550 phone that are performed by your system administrator Supporting Multiple Lines Your SoundPoint IP 550 phone can support up to 8 lines Typically the top most Line Key is reserved for the pr...

Page 44: ...sociated with it This enhances call visualization and simplifies call handling If this is the case the display could resemble the following figure Incoming calls to this line will be distributed evenly among the available Line Keys Similarly outgoing calls will be distributed Your phone can be configured to have a combination of lines with a single Line Key and lines with multiple Line Keys ...

Page 45: ...oming call to that number will cause both phones to ring The call can be answered on either phone but not both Calls on shared lines can be transferred put on hold or added to a conference Note Shared lines are an optional feature and may not be supported on your particular system For more information contact your system administrator Note Call Forwarding is not available on shared lines Do Not Di...

Page 46: ...User Guide SoundPoint IP 550 Phone 2 24 ...

Page 47: ...ll may be in progress on your phone at any time The active call is the one that has audio associated with it There may be multiple other calls On hold In an Incoming call or Ringing state This chapter provides basic operating instructions for the SoundPoint IP 550 phone The topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Placing Calls on Hold Hosting Conference Calls Tr...

Page 48: ...using the speakerphone using the headset You can also dial the number first and then choose the method you will use to speak to the other party You can search the call lists the local contact directory or the corporate directory and dial from the search results page For more information refer to Managing Call Lists on page 2 10 and Managing Contacts on page 2 11 During a call you can alternate bet...

Page 49: ... also dial using the SIP URL or IP address To obtain the IP address of your phone press the Menu key and then select Status Platform Phone The IP address is listed together with other phone information The maximum URL or IP address length is 32 characters For example 10 3 0 42 sip jane polycom com Press the URL soft key and enter the URL or IP address Use for and for Then press the Send soft key t...

Page 50: ...l headset connected dial the desired number using the dial pad Press Answering Calls When you are not in another call you can answer a call in three ways Using the handset Using the speakerphone Using the headset The steps for answering an incoming call when you are in another call are different if your phone is configured for A single Line Key per line Note To permanently enable your headset refe...

Page 51: ... You can ignore incoming calls by pressing the Reject soft key for private lines or the Silence soft key for shared lines or the Do Not Disturb key The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again You can forward incoming calls by pressing the Forward soft key For more information refer to To forward an incoming call to another...

Page 52: ...ond Line Key appears on the bottom line of the graphic display If your phone is configured for shared lines You may hear a call waiting tone the second Line Key indicator will fast flash green and an incoming call icon appears on the second Line Key To answer an incoming call on a line configured for a single Line Key Do one of the following Press or the Hold soft key to put the original call on h...

Page 53: ...hared line 1 Answer the incoming call 2 Press or the Hold soft key Anyone on another phone configured to use the same shared line may take the call by selecting the Line Key associated with the call on hold represented by a flashing red LED Ending Calls To end a call Do one of the following If you are using the handset press the EndCall soft key or replace the handset If you are using a headset pr...

Page 54: ... call refer to Managing Call Lists on page 2 10 Placing Calls on Hold During a call press or the Hold soft key The hold icon will display on the line key label Press again or the Resume soft key to retrieve the call The registered line icon appears as the line indicator Note The Hold feature typically generates music or a beeping tone Therefore avoid putting a conference call on hold ...

Page 55: ...nd the first call on hold on that Line Key will be retrieved Hosting Conference Calls You can create a conference with other parties using the phone s local conference feature You can create a conference at any time between an active call and a call on hold on the same or another line by pressing the Join soft key The conference management feature allows you to view all parties in a conference cal...

Page 56: ...aced on hold 3 Call the second party Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists For more information refer to Placing Calls on page 3 2 Searching for Contacts on page 2 17 or Managing Call Lists on page 2 11 Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the...

Page 57: ...ter the third party answers press or the Confrnc soft key again to join all parties in the conference A conference similar to this one will now exist Note If configured for single key press conferences you do not need to press the Confrnc soft key again Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the conference host places a ...

Page 58: ... manage a conference call You are currently in a conference call 1 Press the Manage soft key The Manage Conference page appears Press the More soft key to see the Remove Info and Back soft keys Press the Info soft key to view more information about the selected party Press the Back soft key to exit the conference management feature ...

Page 59: ...nce To mute a party select the party then press the Far Mute soft key The muted party can hear all parties but no party can hear the muted party If you press instead of the Far Mute soft key all other parties can hear each other but they cannot hear you Press the UnMute soft key to un mute the party Note The Add soft key appears only if you can add more parties to the conference call Your system a...

Page 60: ...es on their phone the party will remain on hold within the conference even if you press the Resume soft key To remove a party from the conference press the Remove soft key The party is removed from the conference To return the party to the conference press the Add soft key refer to the first optional step above Adding Parties to Conference Calls To add a party to a conference call using the Join s...

Page 61: ...key The other parties in the conference call are placed on hold 2 Press the New Call soft key 3 Place a call to a new party 4 After the new party answers press the Join soft key All parties in the conference call can now hear each other Note If configured for local conference hold the other parties in the conference call can continue to speak with each other while you place the new call ...

Page 62: ...into a single five way conference Splitting Conference Calls To split a conference call From the Active Conference page press the More soft key and then the Split soft key to split the conference All calls are split into individual calls and put on hold Ending Conference Calls To end a conference call From the Active Conference page press the EndCall soft key or hang up The other parties will cont...

Page 63: ...number of the party to whom you want to transfer the call Refer to Performing a Blind Transfer on page 3 18 Attended transfer The parties are automatically connected to each other after you exit the conference Set up a conference call and then end your participation For more information refer to Hosting Conference Calls on page 3 9 Performing a Consulative Transfer To transfer a call 1 During a ca...

Page 64: ...andset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by pressing the Cancel soft key Performing a Blind Transfer To perform a blind transfer 1 During a call press or the Trnsfer soft key 2 Press the Blind soft key 3 Do one of the following steps Enter the number to which you want to transfer the call Refer to Placing Calls o...

Page 65: ...ncoming calls to another party 1 From the idle display press the Forward soft key 2 Optional If multiple lines are configured on your phone select the line to forward from the list using and 3 Using and select the forwarding type you want to change and then press the Select soft key The options are Always To forward all incoming calls No Answer To forward unanswered incoming calls Busy To forward ...

Page 66: ...one ring is approximately six seconds A value of 2 is recommended c If you selected Busy enter a number to forward all future incoming calls to when you are already in another call 5 Select the Enable soft key to confirm call forwarding A moving arrow appears on the line label to confirm call forwarding is enabled Note You can also enter the SIP URL or IP address For more information on using a SI...

Page 67: ...on appears as the line indicator Dynamic Forwarding To forward an incoming call to another party 1 When the phone rings press the Forward soft key 2 Enter a number to forward the incoming call to 3 Press the Enable soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Dist...

Page 68: ...s are configured on your phone Do Not Disturb can be set on a line by line basis from the menu using and For more information contact your system administrator When Do Not Disturb is enabled for a particular line a flashing X displays beside the line indicator Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dialing of frequently used numbers Speed Dial entries ...

Page 69: ...ht the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key 5 Do one of the following Enter the next available speed dial index Delete the existing speed dial index by using followed by and then enter a new speed dial index Valid speed dial index values are from 1 to 9999 If you enter a speed dial index that already Speed dial index already exists appears ...

Page 70: ...he number must be unique not already in the directory Enter a contact string where The number must be unique p indicates 1 second delay indicates a 2 second delay For example your organization voice mail system is accessible through 7700 and your voice mail password is 2154 If you enter 7700 2154 as the contact string you could use the speed dial key to access your voice mail 5 Change the Speed Di...

Page 71: ...n that line A stutter dial tone in place of normal dial tone indicates that one or more voice messages are waiting at the message center To listen to voice messages 1 Press If multiple lines are configured on your phone select the line to retrieve messages from 2 Follow voice or visual prompts on the screen to retrieve your messages Note Voice mail is an optional feature configured on the call ser...

Page 72: ...User Guide SoundPoint IP 550 Phone 3 26 ...

Page 73: ... phone refer to Customizing Your SoundPoint IP 550 Desktop Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 550 Desktop Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator Using Multiple Call Appearances When multiple call appearances is set up you can see infor...

Page 74: ...s an incoming call from 1 800 765 9266 on the same line To answer an incoming call when configured for multiple call appearances Do one of the following Press or the Hold soft key to place the original call on hold Press to access the new call Answer the incoming call This original call is placed on hold and the incoming call becomes the active call ...

Page 75: ...cation on the graphic display To read text messages 1 Do one of the following steps Press Select Instant Messages Press Select Features Messages Instant Messages Press the InstMsg soft key 2 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using and Messages appear first to last in sent order 3 Optional Do one of the followin...

Page 76: ...e Ok soft key 6 Do one of the following Press the Select soft key to choose from various pre scripted short messages Press the Edit soft key to compose a custom message Use dial pad keys to cycle through the character set Use keys 1 0 and to select special characters 7 Press the Send soft key when finished 8 Press to return to the idle display Note Screen options may vary with your application Voi...

Page 77: ...r phone can be watched by up to eight other phones If your SoundPoint IP 550 phone is configured to work with Microsoft Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information contact your system administrator Presence Settings To view and change your presence settings 1 Do one of the following Press Select Features Presence My Status ...

Page 78: ...ges 8 Press to return to the idle display To block or unblock a contact from your buddy list 1 Press 2 Select Contact Directory 3 Use and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key 5 Scroll down to the Block Buddy field 6 Use and to select Enabled When Block Buddy is enabled the contact cannot watch your phone When Block Buddy is...

Page 79: ...tor and Windows Messenger Any contacts added as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list To view and change your presence refer to To view and change your presence settings on page 4 5 For more information contact your system administrator To add a contact to your buddy list 1 Press 2 Select Features Presence Buddy Status 3 Press the More soft...

Page 80: ... and Windows Messenger documentation Restarting Your Phone Periodically you may need to restart your phone so your phone can accept a new configuration To restart the phone 1 Press 2 Select Settings Basic Restart Phone Are you sure appears on the screen 3 If you still want to restart your phone press the Yes soft key The restart process begins The process ends when the idle screen appears Note If ...

Page 81: ...possible trouble symptoms the likely causes of these problems and the recommended corrective actions to take Power and Startup Controls Access to Screens and Systems Calling Displays Audio To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 8 If you require additional ...

Page 82: ...ghts appear on the phone when it is powered up Check if the phone is properly plugged into a functional AC outlet Make sure that the phone isn t plugged into a plug controlled by a light switch that is off If the phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet ...

Page 83: ... is active or inactive Press the Menu key and then select Status Network Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone refer to o...

Page 84: ... key and then select Status Lines Line Information From the Line Information page verify that your phone line is registered To attempt re registration to the call server reboot your phone Contact your system administrator The screen shows Network Link is Down The LAN cable is not properly connected Do one of the following Check termination at the switch or hub furthest end of the cable from the ph...

Page 85: ... the back of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Dial tone is not present on one of the audio modes Do one of the following Switch between Handset Headset if present or Hands Free Speakerphone to see if the dial tone is present for one of audio modes If the dial ton...

Page 86: ...dial tone is present and place a call to another extension or number Check that the screen changes in response You turned off the ringer Do one of the following During an incoming call lift the handset press the Speakerphone key or press the Headset key to obtain a dial tone Press the ringing Line Key or the Answer soft key to answer the call Service Unavailable appears on the screen The user pres...

Page 87: ...wer to the phone The contrast needs adjustment Do one of the following Refer to Changing the Display Contrast on page 2 3 To obtain a default level of contrast restart the phone Refer to on page Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the dial ...

Page 88: ...r instructions on how to perform these tests To test your phone hardware Press and then select Status Diagnostics Test Hardware Audio Diagnostics Keypad Diagnostics or Display Diagnostics Symptom Problem Corrective Action There is no audio on the headset The connections are not correct Do one of the following Ensure the headset is plugged into the jack marked Headset at the rear of the phone Ensur...

Page 89: ...ormat in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT ...

Page 90: ... Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose ...

Page 91: ...orient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expres...

Page 92: ...iance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK WARNING Electrical Safety This product is rated 24Vdc 0 5A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 24V min 500mA Russian Compliance ...

Page 93: ...ing up 3 10 splitting 3 16 contact directory 2 11 contact lists See buddy lists corporate directory 2 14 2 18 customizing your phone 2 1 D display contrast 2 3 Do Not Disturb 3 21 down arrow key Missed Calls shortcut 2 11 E electronic hookswitch 2 6 ending calls 3 7 F features advanced 4 1 basic 3 1 list of 1 9 SoundPoint 1 9 forwarding calls 3 18 G getting started with your phone 1 1 graphic disp...

Page 94: ...g backlight intensity 2 4 adjusting display constrast 2 3 adjusting volume 2 10 advanced features 4 1 answering calls 3 4 3 5 assembling 1 3 assigning speed dial keys 3 22 attaching base 1 6 basic features 3 1 buddy lists 4 5 call lists types of 2 10 calls on hold 3 8 contact directory 2 11 customizing 2 1 Do Not Disturb 3 21 electronic hookswitch 2 6 ending calls 3 7 ending conferences 3 16 featu...

Page 95: ...ing audio problems 5 8 calling problems 5 5 controls problems 5 3 diagnostics 5 8 display problems 5 7 power and startup problems 5 2 screen and system problems 5 4 U up arrow key Speed Dial Index shortcut 3 22 using SIP URL for calling 3 3 V voice mail 3 24 volume 2 10 W watch buddies 4 7 ...

Page 96: ...User Guide SoundPoint IP 550 Phone Index 4 ...

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