Troubleshooting Your Phone
5 - 7
Troubleshooting Audio Issues
Troubleshooting Video Issues
Symptom
Problem
Corrective Action
There is no audio on the
headset.
The connections are not correct.
•
Ensure the headset is plugged into the
jack marked
Headset
on the back of
the phone. For more information, see
Connecting an Optional Headset
on
page
1-8
.
•
Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
Headset Memory Mode is
enabled, but calls are not going
to the headset.
Headset Memory Mode is not
activated.
(Headset Memory Mode is
deactivated whenever the
speakerphone or handset is
activated.)
Activate Headset Memory Mode by
pressing
twice. For more
information, see
Enabling Headset
Memory Mode
on page
2-7
.
Symptom
Problem
Corrective Action
The phone does not
automatically transmit near-site
video at the start of all calls.
A video call setting has been
disabled.
Enable the
Audio Start Video Tx
setting
so that the phone will automatically
transmit near-site video at the start of all
calls. For more information, see
Updating
Video Call Settings
on page
2-27
.
Near-site video is not very clear.
Camera settings are not correct.
The camera may be facing a
bright light source.
Adjust the camera settings to improve the
brightness, contrast, and sharpness levels
of the video image. For more information,
see
Updating Camera Settings
on page
2-34
.
