User Guide for the Polycom VVX 1500 D Phone
5 - 6
Troubleshooting Display Issues
Symptom
Problem
Corrective Action
There is no display.
The display is incorrect.
The display has bad contrast.
Power is not correctly applied to
the phone.
•
Check that the display is illuminated.
•
Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
•
If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
Outbound or inbound calling is
unsuccessful.
•
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
•
Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
display changes in response.
The display flickers.
A certain type of older
fluorescent lighting causes the
display to appear to flicker.
•
Move the phone away from the lights.
•
Replace the lights.
The touch screen turns off too
frequently.
The touch screen is always off
when I arrive at work.
The phone’s power saving
settings are not set correctly.
Adjust the phone’s power-saving settings
(for example, office hours, timeouts, and
user detection settings). For more
information, see
Updating Power Saving
Settings
on page
2-36
.
The screen saver no longer
displays.
The USB flash drive has been
removed.
The Screen Saver setting has
been disabled.
•
Make sure the USB flash drive is
correctly attached to your phone. For
more information, see
Connecting an
Optional USB Flash Drive
on page
1-9
.
•
Make sure the
Screen Saver
setting
is enabled. For more information, see
Setting Up a Screen Saver
on page
2-10
.
