User Guide for the Polycom VVX 1500 D Phone
5 - 2
Troubleshooting Power and Startup Issues
Troubleshooting Dialpad Issues
Symptom
Problem
Corrective Action
There are power issues.
The phone has no power.
•
Verify that no lights appear on the
phone when it is powered up.
•
Check if the phone is properly plugged
into a functional AC outlet, if
applicable.
•
Make sure that the phone isn't
plugged into a plug controlled by a
light switch that is off.
•
If the phone is plugged into a power
strip, try plugging it directly into a wall
outlet instead.
•
Try the phone in another room where
the electricity is known to be working
on a particular outlet.
Symptom
Problem
Corrective Action
The dialpad does not work.
The dialpad on the phone does
not respond.
•
Check for a response from other
feature keys.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
•
Check if the LAN port is active or
inactive. Tap
>
Status >
Network > Ethernet
. From the
Ethernet page, scroll to
LAN port
and
verify that it is active.
•
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
Note
: Before restarting your phone,
contact your system administrator. Your
system administrator may want to
troubleshoot your phone in more detail
before restarting the phone and losing
current status information.
