Polycom 1725-16824-001 User Manual Download Page 191

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Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve

any problems you might encounter when you use your Polycom VVX 1500 D

phone. The tables in this chapter list possible trouble symptoms, the likely

causes of these problems, and the recommended corrective actions to take.
The topics include:

•

Troubleshooting Power and Startup Issues

•

Troubleshooting Dialpad Issues

•

Troubleshooting Access Issues

•

Troubleshooting Call Issues

•

Troubleshooting Display Issues

•

Troubleshooting Audio Issues

•

Troubleshooting Video Issues

To obtain more detailed troubleshooting information, you can access certain

menus on your phone that test your phone hardware. For more information,
see

Testing Phone Hardware

on page

5-8

If you require additional assistance, contact your system administrator.

Summary of Contents for 1725-16824-001

Page 1: ...SIP 3 2 2 November 2009 1725 16824 001 Rev A User Guide for the Polycom VVX 1500 D Phone...

Page 2: ...es or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be...

Page 3: ...lexible line appearances HTTPS secure provisioning presence custom ring tones and local audio and video conferencing Some of the key features include Seven inch diagonal color touch screen Support for...

Page 4: ...User Guide for the Polycom VVX 1500 D Phone iv...

Page 5: ...the Phone 1 14 Features of the Phone 1 14 Before You Use the Phone 1 18 Touch Screen Components 1 18 Phone Icons 1 21 Navigating Menus Lists and Fields 1 23 Entering Data and Editing Fields 1 25 Tips...

Page 6: ...46 Accessing Corporate Directory 2 47 Adding Contacts to Your Local Contact Directory 2 49 Searching for Contacts 2 55 Updating Contacts in Your Local Contact Directory 2 58 Deleting Contacts from You...

Page 7: ...40 Adding Speed Dial Keys 3 42 Updating Speed Dial Keys 3 42 Accessing Voice and Video Mail 3 44 4 Using the Advanced Features of Your Phone 4 1 Using Instant Messaging 4 1 Reading and Managing Insta...

Page 8: ...2 Troubleshooting Dialpad Issues 5 2 Troubleshooting Access Issues 5 3 Troubleshooting Call Issues 5 4 Troubleshooting Display Issues 5 6 Troubleshooting Audio Issues 5 7 Troubleshooting Video Issues...

Page 9: ...14 Features of the Phone on page 1 14 Before You Use the Phone on page 1 18 Cleaning the Touch Screen on page 1 29 To customize your phone see Customizing Your Phone on page 2 1 To read about the pho...

Page 10: ...nistrator Optional Accessories The following items are optional accessories for the phone AC Power Kit with Power Adapter Regional Power Cord Headset USB Flash Drive Headphones Computer Cable For info...

Page 11: ...on page 1 5 4 Connect phone components See Connecting the Handset and Handset Cord on page 1 8 and Connecting Optional Components on page 1 8 5 Adjust the screen and camera See Adjusting the Screen on...

Page 12: ...lace This is the lowest and most stable position for your phone The following figure shows the phone in its lowest position There are four more upright positions for your phone Starting with the stand...

Page 13: ...ecting Network and Power Sources There are two ways to connect your phone to the network and a power source Your system administrator will advise you which method to use If your phone is already conne...

Page 14: ...owered from a Power over Ethernet PoE compliant switch or hub Power over Ethernet is the default connection for your phone The following figure shows how to connect the phone using a PoE source To con...

Page 15: ...using AC power To connect the phone using AC power 1 Connect the network cable between the LAN jack on the phone and the LAN port on the wall or hub switch device port 2 Connect the DC plug on the po...

Page 16: ...Connecting an Optional Headset Connecting an Optional USB Flash Drive Connecting Optional Headphones Connecting an Optional Computer Connecting an Optional Headset Attach a headset to listen to phone...

Page 17: ...ts electronic hookswitch see Using Electronic Hookswitch on page 2 8 Connecting an Optional USB Flash Drive Attach a removable USB flash drive to your phone to do the following Record and play back au...

Page 18: ...s and Conferences on page 4 17 and Playing Back Recorded Calls on page 4 23 For information on how to display the pictures on a USB flash drive on your phone s idle screen see Setting Up a Screen Save...

Page 19: ...Connecting an Optional Computer You can connect a computer to your phone You may want to connect a computer for example if you only have one LAN port and you want to connect your computer to the netwo...

Page 20: ...the Polycom VVX 1500 D Phone 1 12 The following figure shows how to connect a computer to the PC connector on the phone Adjusting the Screen Lift the screen and push it back to an angle that is comfo...

Page 21: ...tter using the privacy shutter adjuster located along the top edge above the camera You can adjust the angle of the camera by rolling the camera barrel located directly behind the camera lens The foll...

Page 22: ...phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register y...

Page 23: ...tput 3 Headphone connector Allows you to connect headphones to the phone 4 USB connector Allows you to connect a USB flash drive to display pictures on your phone and to record and play back calls 5 L...

Page 24: ...a list 3 Delete Key Deletes displayed data 4 Volume Keys Adjusts the volume of the handset headset speaker and ringer 5 Mute Key Mutes audio transmission locally during calls and conferences The butto...

Page 25: ...3 Speakerphone Key Allows for hands free communication during calls The button glows green when speakerphone mode is selected 14 Applications Key Allows you to access the Web browser if supported 15 M...

Page 26: ...bes the following Touch Screen Components on page 1 18 Phone Icons on page 1 21 Navigating Menus Lists and Fields on page 1 23 Entering Data and Editing Fields on page 1 25 Tips for When You re in Vid...

Page 27: ...te 3 Inactive call group Displays calls on hold as well as incoming calls that are not immediately answered 4 Soft keys Keys on the touch screen that you can tap to access phone functions The keys are...

Page 28: ...phone When the phone is idle Line Keys display one of the following Registered private lines Registered shared lines Unregistered lines Lines that have the Always call forwarding type enabled Lines th...

Page 29: ...n Description Buddy Status Online Busy Lamp Field BLF indicator line is idle Buddy Status Busy Do Not Disturb Buddy Status Be Right Back Away Out to Lunch Buddy Status Offline Busy Lamp Field BLF indi...

Page 30: ...ence call Conference call secure Do Not Disturb enabled Forward Always Headphones attached Line registered private Line registered shared Line unregistered Message indicators Missed calls indicator Mu...

Page 31: ...usy recording playing back or paused Video stopped Video stopped and audio muted Icon Description Note After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an e...

Page 32: ...arrow key to scroll to the menu item and then tap the Select soft key Press the dialpad key that corresponds to the item in a numbered menu list For example if an item has a number next to it press t...

Page 33: ...on the phone console Using the Keyboard on the Touch Screen You can use the phone s keyboard to quickly update field information To use the keyboard on the touch screen to enter or edit data 1 To upd...

Page 34: ...ercase A characters lowercase a characters or a combination of uppercase and lowercase characters 1 If a keyboard with characters does not display tap on the keyboard 2 Tap the abc ABC 123 or Abc soft...

Page 35: ...ith special characters does not display tap 2 Using the keyboard on the touch screen tap the special character s you want Enter text in a particular character encoding 1 Tap the Latin Katakana Unicode...

Page 36: ...key one or more times to enter the characters or number that display on the dialpad key For example If you re in ABC mode To enter A press 2 To enter B press 22 To enter C press 222 To enter 2 press 2...

Page 37: ...ripes Light pastels and muted colors look the best on the screen In a conference call mute your microphone when you re not speaking especially in noisy environments Avoid tapping the microphone or rus...

Page 38: ...the touch screen 1 Tap Settings Basic Screen Clean The screen is disabled The message Touch screen is disabled Press any key to exit displays 2 Wipe the glass with a clean lint free cloth 3 To enable...

Page 39: ...one on page 2 42 Adjusting the Volume on page 2 43 Using Call Lists on page 2 43 Managing Contacts on page 2 46 Managing Incoming Calls on page 2 64 System Customizations on page 2 67 Some phone custo...

Page 40: ...icture on page 2 8 Setting Up a Screen Saver on page 2 10 Stopping and Disabling a Screen Saver on page 2 13 Displaying the Pictures that are on Your USB Flash Drive on page 2 14 Setting One of Your O...

Page 41: ...n to the idle screen Changing the Appearance of Time and Date The time and date appear on the graphic display of the phone If the phone cannot obtain a time and date the display will flash Contact you...

Page 42: ...he Polycom VVX 1500 D Phone 2 4 The following figure shows the default format for the time and date display To update the time and date display 1 Tap Settings Basic Preferences Time Date The Time Date...

Page 43: ...Customizing Your Phone 2 5 2 Do one of the following To change the date format tap Clock Date or To change the time format tap Clock Time The Clock Date screen or the Clock Time screen displays or...

Page 44: ...The Clock Order screen displays 2 Tap the clock order you want and then tap the Select soft key The default setting is date before time 3 Tap to return to the idle screen To enable or disable the time...

Page 45: ...handset or speakerphone mode you deactivate Headset Memory Mode To switch back to Headset Memory Mode you must activate it again To enable Headset Memory Mode 1 Tap Settings Basic Preferences Headset...

Page 46: ...www polycom com support voice soundpoint_ip VoIP_Technical _Bulletins_pub html Updating the Background Picture You can change the background picture that displays on your phone By default your screen...

Page 47: ...ons that your system administrator may have added to your phone If you set an image on your USB flash drive as your background image the image will display in the list as Local File 2 Tap the backgrou...

Page 48: ...creen saver of your pictures 1 Place one or more pictures on a USB flash drive either in the root directory or in a folder The pictures must have the following file type and size File type BMP JPEG or...

Page 49: ...r in which you placed your images on the USB flash drive If you did not place the pictures in a folder that is you placed your pictures in the root directory do not enter a folder name Tap the Time Pe...

Page 50: ...ait Time field and then enter the number of minutes the phone should wait after no activity before displaying the screen saver You can enter a minimum of 1 minute and a maximum of 9999 minutes The def...

Page 51: ...Removing the USB flash drive The screen saver will not display until you attach the USB flash drive again and your phone has been idle for the period of time you specified Disabling the Screen Saver...

Page 52: ...e you can display your pictures confirm the following Your pictures are on the USB flash drive and the USB flash drive is attached to your phone You have specified the folder the pictures are in on yo...

Page 53: ...display the current picture only tap To display the pictures one by one again tap To stop displaying the pictures and return to the idle screen tap The pictures will not display again until you access...

Page 54: ...ying a folder see Setting Up a Screen Saver on page 2 10 To set a picture on your USB flash drive as the background picture on your phone 1 Do one of the following From the idle screen tap Picture Fra...

Page 55: ...your phone to automatically answer calls 1 Tap Settings Basic Preferences Auto Answer The Auto Answer screen displays 2 Do the following To enable your phone to automatically answer SIP calls tap Aut...

Page 56: ...urn to the idle screen Setting the Call Rate for Video Calls You can set the maximum bandwidth to use for a video call The default is 768 kbps The call rate you select applies to your next video call...

Page 57: ...ect high medium low and off levels for both When you modify the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and h...

Page 58: ...odify the backlight intensity 1 Tap Settings Basic Backlight Intensity 2 Tap Backlight On Intensity The Backlight On Intensity screen displays 3 Tap the intensity you want tap the Select soft key and...

Page 59: ...klight Idle Intensity The Backlight Idle Intensity screen displays 5 Tap the intensity you want tap the Select soft key and then tap the Save soft key The default level is Low 6 Tap Maximum Intensity...

Page 60: ...r contacts in your local directory so you can identify callers when your phone rings Selecting a Ring Tone for Your Phone You can choose a distinctive ring tone for your phone to identify it when it r...

Page 61: ...your Contact Directory so you can distinguish callers To set a distinctive ring tone for a contact 1 Tap Features Contact Directory The Directory screen displays Note If you set up your phone with a...

Page 62: ...ct screen displays 3 Tap the Ring Type field and then enter a number corresponding to one of the ring types available 4 Tap the Save soft key 5 Tap to return to the idle screen Note To exit this scree...

Page 63: ...deo on a call by call basis During a call you can choose to start and stop video at any time For more information see Handling Video Calls on page 3 3 Disable your phone from automatically transmittin...

Page 64: ...the center of the screen and on the full screen See Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen on page 2 30 Local Camera View to view full screen...

Page 65: ...layout To change the video settings 1 Tap Settings Basic Video Video Call Settings The Video Call Settings screen displays 2 Tap and then adjust the following video settings Audio Start Video Tx This...

Page 66: ...1500 D Phone 2 28 The following figure shows what the touch screen looks like during a video call when the setting is disabled The following figure shows what the touch screen looks like when the far...

Page 67: ...name and then tap the field s highlighted box From the drop down list tap Enabled or Disabled The following figure shows what displays when you enable your phone to display far site video on the full...

Page 68: ...t displays in the window in the center of the touch screen and on the full screen display normal full or cropped images To update the way video displays in the window in the center of the screen and o...

Page 69: ...at displays on the full screen You can select these settings Normal The video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the touch screen...

Page 70: ...32 The following figure shows the PIP disabled in full screen mode Depending on the video endpoint you may or may not see black bars The following figure shows the PIP when it displays next to side by...

Page 71: ...PIP when it displays over PIP mode rather than next to full screen video Depending on the video endpoint you may or may not see black bars To update the way the PIP displays 1 Tap Settings Basic Vide...

Page 72: ...then tap the field s highlighted box From the drop down list tap Side by Side or PIP 3 Tap the Save soft key Updating Camera Settings You can change the clarity of near site video including the bright...

Page 73: ...y to set the rate and then tap the Save soft key You can set a rate between 5 least smooth and 30 most smooth The default rate is 25 Brightness Level sets how bright near site video will be Tap the Up...

Page 74: ...ering caused by AC power of near site video captured by the camera sensor Tap the Select Environment field s highlighted box From the drop down list tap Auto to automatically detect flicker 50 Hz flic...

Page 75: ...en saver is set up to display after the phone is idle for five minutes and power saving mode is set up to turn off the touch screen after the phone is idle for 15 minutes the touch screen will turn of...

Page 76: ...ive at detecting your presence When you update your office hours you specify when you start and how long you work each day To update your office hours 1 Tap Settings Basic Power Saving Office Hours St...

Page 77: ...ifferent timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idle Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout You can...

Page 78: ...The default is 10 minutes 3 Tap Off Hours Idle Timeout and then enter the number of minutes the phone should wait after being idle during off hours before starting power saving mode You can enter a n...

Page 79: ...he idle screen to display By default camera sensitivity is set higher during office hours If you want you can disable the user detection feature altogether To update user detection settings 1 Tap Sett...

Page 80: ...e office You can enter a number between 0 no sensitivity and 10 high sensitivity The default sensitivity is 2 If you set a sensitivity between 1 and 4 you will have to wave your hand at the camera to...

Page 81: ...a counter indicating the number of new missed calls you have To view information about the missed call s tap the icon on the touch screen or navigate see Viewing Call Lists on page 2 44 to your Missed...

Page 82: ...w the received calls list press the Left arrow key To view the missed calls list press the Down arrow key Or if you haven t viewed a recently missed call yet tap the missed call icon that displays on...

Page 83: ...tap either Missed Calls Received Calls or Placed Calls Your call list information displays To manage your call list tap one of the calls in the list You can do the following To place the call tap the...

Page 84: ...ministrator sets up Corporate Directory on your phone you may have read only access to portions of your Corporate Directory Your system administrator determines which contacts you can see You can sear...

Page 85: ...ol type will also display in the directory For example if Lauren Gates uses the SIP or H 323 protocol the directory entry will look like this Lauren Gates 1951 SIP or Lauren Gates 1951 H323 Note Each...

Page 86: ...search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the results of your last search or the last person you selected will display If...

Page 87: ...ontact Directory You can add contacts to your local Contact Directory in the following ways Manually if you have permission to update your local Contact Directory From a call list From a Corporate Dir...

Page 88: ...uired Tap the Contact field and then enter the contact s phone number You can enter a maximum of 128 characters The phone number must be unique and must not already exist in the directory If you save...

Page 89: ...figure the label Manager has been assigned to Lauren Gates As a result Lauren Gates Speed Dial Key displays Manager instead of Lauren Gates Optional Tap the Protocol Type field and then tap the field...

Page 90: ...set the Auto Divert field to enabled each time the contact calls the call will be directed to the third party you specified in the Divert Contact field Optional Tap the Watch Buddy field and then tap...

Page 91: ...ry tap the Save soft key The message Saved displays If the contact already exists in your Contact Directory Contact already exists displays 4 Tap to return to the idle screen Adding Contacts to Your C...

Page 92: ...on page 2 56 Note If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of...

Page 93: ...o the idle screen Searching for Contacts You can search for contacts in your local Contact Directory or in a Corporate Directory Searching for Contacts in Your Local Contact Directory Search for a con...

Page 94: ...of successful matches 3 Tap to return to the idle screen Searching for Contacts in a Corporate Directory Search for a contact by entering specific search criteria Note You can enable your phone to sav...

Page 95: ...d last names phone numbers address and title Do one of the following To perform a quick search in the Search box enter the first few characters of the contact s first or last name depending on how the...

Page 96: ...screen displays any successful matches 3 Tap to return to the idle screen Updating Contacts in Your Local Contact Directory You can update contact information for contacts in your local Contact Direct...

Page 97: ...in your local Contact Directory 1 Tap Features Contact Directory The Directory screen displays 2 Tap the contact whose information you want to update Or search for the contact see Searching for Contac...

Page 98: ...60 3 Tap the Edit soft key The Edit Contact screen displays 4 Update the contact information For information on the fields you can update see Adding Contacts Manually step 3 on page 2 49 5 Tap the Sav...

Page 99: ...Directory To delete a contact from the local Contact Directory 1 Tap Features Contact Directory The Directory screen displays 2 Tap the contact you want to delete Or search for the contact see Search...

Page 100: ...o a contact in the local Contact Directory 1 Tap Features Contact Directory The Directory screen displays 2 Tap the contact you want to call Or search for the contact see Searching for Contacts in You...

Page 101: ...not already highlighted tap the contact and then tap the Dial soft key Note If you have enabled your phone to save the results of your last search or remember the last contact you selected your previ...

Page 102: ...ring on your phone Diverting calls from a particular contact to another party Distinguishing Calls You can customize your phone so that you can distinguish callers by certain ring tones For informati...

Page 103: ...calls from a particular contact directly to voice video mail 1 Tap Features Contact Directory The Directory screen displays 2 Tap the contact whose information you want to update and then tap the Edi...

Page 104: ...soft key 5 Tap to return to the idle screen Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party To divert incoming ca...

Page 105: ...nd then tap the field s highlighted grey box From the drop down list tap Enabled 5 Tap the Save soft key 6 Tap to return to the idle screen System Customizations The following section details how your...

Page 106: ...icons that display when the phone has a call see Phone Icons on page 1 21 Your phone can handle a maximum of 24 calls distributed across all lines If your phone has two lines and one line has 24 call...

Page 107: ...is taken there are five keys available that you can assign as Speed Dial Keys In this example five Speed Dial Keys are set up The following figure shows a phone set up with six different phone lines...

Page 108: ...o Line Keys set up as 1952 and you have an active call for 1952 on the first Line Key an incoming call for 1952 will go to the second Line Key The following figure shows a phone that is set up with on...

Page 109: ...either phone but not on both Calls on shared lines can be transferred placed on hold or added to a conference If you have an incoming call on a shared line you can tap the Silence soft key to stop you...

Page 110: ...the Line Key icons and status indicators that display for shared lines In the following figure line 1952 is shared and line 1953 is private Line Key Icon Shared Line Status Line Key Status Indicator...

Page 111: ...e 3 17 Placing Calls on Hold on page 3 18 Hosting Conference Calls on page 3 20 Transferring Calls on page 3 27 Forwarding Calls on page 3 30 Enabling Do Not Disturb on page 3 35 Managing Speed Dial K...

Page 112: ...a particular Line Key display in a row above the soft keys the inactive call group The following figure shows one active and four calls on hold for Line Key 1952 To select a call on hold tap the call...

Page 113: ...be Solid green A dial tone is available dialing is in progress or a call is active Flashing green An incoming call Solid red A remote shared line is active Flashing red A call one or more is on hold...

Page 114: ...on in the larger window in the center of the touch screen You can tap the PIP to swap the windows the sites display in When the near site displays in the window in the center of the touch screen Local...

Page 115: ...ite will no longer see you When you tap the Stop Video soft key the stop video icon displays next to the near site in either the PIP or in the larger window in the center of the touch screen Full Scre...

Page 116: ...ber first and then choose the method to speak to the other party handset speakerphone or headset or choose the method first and then dial the number You can also place a call using a URL or IP address...

Page 117: ...timer for the active call and for calls on hold In the figure below the active call to Jack Jones has lasted for 21 minutes 19 seconds The calls to James and Jacklyn have lasted for 41 minutes 21 sec...

Page 118: ...ess See Entering Data and Editing Fields on page 1 25 4 Tap the Send soft key Placing Calls Using the Speakerphone Note Your system administrator sets up your phone to automatically place the call aft...

Page 119: ...2 Tap the URL soft key 3 Enter the URL or IP address See Entering Data and Editing Fields on page 1 25 4 Tap the Send soft key Placing Calls Using the Headset Dialing Numbers Using the Headset To dial...

Page 120: ...peed Dial Key Not all contacts have a Speed Dial Key For information on Speed Dial Keys see Managing Speed Dial Keys on page 3 40 Accessing the Speed Dial Information screen To place a call to a conta...

Page 121: ...t or If the contact has a speed dial index number that is equal to or less than 99 enter the speed dial index number from the idle screen and then press on the phone console From the Speed Dial Inform...

Page 122: ...IP call Use H 323 to place an H 323 call or Use Auto to allow your phone to automatically select the protocol to use The protocol you select displays in the title bar Your phone will use the selected...

Page 123: ...protocol to use based on the information in the call list or directory When you set up a contact in your Local Contact Directory you can specify the protocol the contact uses to handle calls This all...

Page 124: ...ll window and the opportunity to answer the call tap the Reject soft key for private lines the Silence soft key for shared lines or press the DND key Do Not Disturb when your phone rings The Do Not Di...

Page 125: ...e Line Key with the status indicator that is flashing green or tap the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives on the same or a different...

Page 126: ...e status indicator that is flashing green or tap the Answer soft key 2 Tap the Hold soft key or press Anyone on another phone configured to use the same shared line may take the call by tapping the Li...

Page 127: ...ll soft key If you are in handset mode replace the handset If you are in speakerphone mode press If you are in headset mode press Redialing Numbers Redial a number by pressing or accessing your placed...

Page 128: ...ll on hold tap the Hold soft key or press during an active call When you place a call on hold the following happens The hold icon will display on the Line Key The Line Key status indicator will flash...

Page 129: ...ne Key by displaying multiple windows on the screen The phone only displays the calls for one Line Key at a time The active call if any displays in a window in the center of the touch screen Held call...

Page 130: ...d To access the calls on another Line Key tap that Line Key When you tap a Line Key the first call on hold in the inactive call group for that Line Key will automatically resume Hosting Conference Cal...

Page 131: ...Conference Calls You can set up a conference in one of two ways Using the Conference soft key or The participant with whom you will exchange video is the participant you most recently added to the con...

Page 132: ...d party See Placing Calls on page 3 6 4 When the second party answers tap the Conference soft key or press again to join all parties in the conference If the second participant can exchange video you...

Page 133: ...t who was previously on hold can exchange video you will exchange video with that participant If the participant who was on hold cannot exchange video you will exchange video with the other participan...

Page 134: ...ll soft key The other parties remain connected Splitting Conference Calls into Two Calls on Hold When a conference is established a Split soft key is available When you split a conference you end the...

Page 135: ...key also displays To manage a conference call 1 During a conference call tap the window of the conference call participant you want to manage The soft keys update so you can manage the participant You...

Page 136: ...w If you press instead of tapping the Far Mute soft key all other participants can hear each other but they cannot hear you The red mute icon displays next to near site video To un mute the muted part...

Page 137: ...leting the transfer You also have the option of transferring the call before the party answers Performing a Consultative Transfer on page 3 27 Blind The call is automatically transferred after you dia...

Page 138: ...lls on page 3 6 3 When you hear the ring back sound tap the Transfer soft key or press If you want to talk privately to the person to whom you are transferring the call before the transfer is complete...

Page 139: ...you transfer a call without speaking to the party to whom you are transferring the call The call is automatically transferred as soon as you dial the party s number To perform a blind transfer 1 Duri...

Page 140: ...y you specified Forwarding Calls You can set up your phone to forward incoming calls to another party static forwarding or you can forward a call as your phone rings dynamic forwarding Your phone will...

Page 141: ...up your phone to forward all calls to another number To forward all incoming calls to another party 1 Do one of the following Tap Features Forward or From the idle screen tap the Forward soft key If...

Page 142: ...one of the following If you selected Always enter a number to forward all future incoming calls to If you selected No Answer do the following In the Contact field enter a number to forward all unanswe...

Page 143: ...forwarding icon to indicate that the Always forwarding type is enabled If you enabled the Busy or No Answer forwarding type the Line Key icon does not change The following figure shows Line 1952 with...

Page 144: ...Forwarding Type Select screen displays If your phone is set up with multiple lines the Line Select screen displays Tap the line for which you want to disable call forwarding The Forwarding Type Select...

Page 145: ...or dynamically 3 Tap the Forward soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled E...

Page 146: ...be sent to that number if you enable the Do Not Disturb feature To disable Do Not Disturb tap or press Multiple Lines and Do Not Disturb Your system administrator can enable your phone so that you ca...

Page 147: ...reen displays Note You can automatically enable or disable Do Not Disturb for all lines To automatically enable Do Not Disturb for all lines tap the Set All soft key To automatically disable the featu...

Page 148: ...he line for which you want to apply Do Not Disturb The Do Not Disturb screen displays 3 Tap the Enable soft key The Do Not Disturb icon displays on each Line Key for the line you selected The followin...

Page 149: ...t screen displays Note You can automatically enable or disable Do Not Disturb for all lines To automatically enable Do Not Disturb for all lines tap the Set All soft key To automatically disable the f...

Page 150: ...ine for which you want to disable Do Not Disturb The Do Not Disturb screen displays 3 Tap the Disable soft key Managing Speed Dial Keys You can associate contacts with Speed Dial Keys for single touch...

Page 151: ...the Line Key s The phone populates all available positions with the contacts that have the lowest speed dial index numbers Speed Dial Keys display consecutively according to the speed dial index numbe...

Page 152: ...value between the next available number and a maximum value of 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays 4 Tap the Save so...

Page 153: ...e speed dial index you want to update and then tap the Edit soft key The Edit Contact screen displays 3 Tap the Speed Dial Index field and then enter or update the speed dial index number The speed di...

Page 154: ...ndicator An audible alert if your phone is on hook To access voice or video messages 1 Do one of the following To review new messages tap Message Center or To review old messages tap Features Messages...

Page 155: ...ne Select screen displays instead and you have to tap the line for which to listen to messages Then the Messages screen displays 2 To access your mail tap the Connect soft key and then follow the voic...

Page 156: ...User Guide for the Polycom VVX 1500 D Phone 3 46...

Page 157: ...Phone on page 4 33 To customize your phone refer to Customizing Your Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 If you requ...

Page 158: ...lashing LED indicator An audible alert if your phone is on hook Reading and Managing Instant Messages Messages display in the order they are received the first message received displays first To read...

Page 159: ...us soft key to view a specific message The first message received displays first To create a new message tap the New soft key see Sending Instant Messages on page 4 3 To reply to the message tap the R...

Page 160: ...sages The Instant Messages screen displays If multiple lines are configured on your phone the Line Select screen displays instead and you have to select the line to send the message from Then the Inst...

Page 161: ...you entered displays on the screen 3 Do one of the following To choose a pre scripted message tap the Select soft key From the Message Select screen tap the message you want or To compose a custom mes...

Page 162: ...is different For more information see Integrating With Microsoft Live Communications Server 2005 on page 4 14 or contact your system administrator Updating Your Presence Settings Your presence setting...

Page 163: ...and then tap the Select soft key This affects information sent to phones watching you Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb 3 Tap to r...

Page 164: ...t to monitor These contacts form your buddy list You add contacts to your buddy list from your local Contact Directory When you select a buddy a Speed Dial Key is automatically assigned to the buddy i...

Page 165: ...eatures of Your Phone 4 9 Updating Your Buddy List Update your buddy list by updating the contacts in your local Contact Directory To update your buddy list 1 Tap Features Contact Directory The Direct...

Page 166: ...ct is added to your buddy list and you can monitor the contact s status When Watch Buddy is disabled the contact is removed from your buddy list and you cannot monitor the contact s status The default...

Page 167: ...buddy list and view your status To block or unblock a contact from viewing your status 1 Tap Features Contact Directory The Directory screen displays Note To view a list of contacts that can and cann...

Page 168: ...ist When Block Buddy is disabled the contact can watch your status The contact will display in your Watcher List The default for Block Buddy is Disabled 4 Tap the Save soft key 5 Tap to return to the...

Page 169: ...con and status indicator a vertical bar on the far right of the key that indicate the buddy s status The following table shows the presence icons and status indicators that display on the Speed Dial K...

Page 170: ...ng Tap the Buddies soft key or Tap Features Presence Buddy Status The Buddy Status screen displays listing the status of all your buddies Integrating With Microsoft Live Communications Server 2005 You...

Page 171: ...nistrator To add a contact to your buddy list 1 Tap Features Presence Buddy Status 2 Tap the Add soft key 3 Enter the phone number of the contact 4 Tap the Submit soft key 5 Tap to return to the idle...

Page 172: ...ber of lines your phones has For example if your phone has one line assigned to one Line Key then you can monitor up to five other lines The following table shows the BLF icons and status indicators t...

Page 173: ...on the USB device is shown on the status bar of the phone screen The following figure shows that you have 16 7 hours of free space on your USB device Note Recording calls is an optional feature that...

Page 174: ...or ringing from another party s phone that occur before a call connects are not recorded Local tones and indications for example DTMF tones when dialing are not recorded However tones from another pa...

Page 175: ...Recording stopped If you remove the USB device during recording recording stops and the following message displays USB device removed unsafely Recording cancelled If you attach an unsupported USB dev...

Page 176: ...ired by federal state and or local laws to notify some or all called parties when you record calls either one party or all party consent You can find specific information about US state requirements a...

Page 177: ...ack soft key to access the top level soft keys or To end the call tap the Back soft key and then tap the End Call soft key or To end the call hang up Recording Conferences You can record conference ca...

Page 178: ...g and Resuming Recording You can pause recording by tapping the Pause soft key When you tap the Resume soft key recording continues within the same wav file To pause a recording Tap the Pause soft key...

Page 179: ...at you recorded on your phone You can browse the recorded files stored as wav files on the USB device You can also open rename and delete the recorded files If there are no supported wav files on the...

Page 180: ...28 You can also play back recorded files on other devices such as a Windows or Apple based computer using an application capable of playing wav files If an error occurs while playback is in progress p...

Page 181: ...wing Tap Browse Recordings or Tap Features Removable Storage Media Browse Recordings The Browse Recordings screen displays 2 Tap the recording you want to rename delete or play back You can rename del...

Page 182: ...m VVX 1500 D Phone 4 26 Playing Back Recorded Calls To play back a recorded call 1 Do one of the following Tap Browse Recordings or Tap Features Removable Storage Media Browse Recordings The Browse Re...

Page 183: ...oft key The filename you selected displays The length of the file in hours minutes and seconds and the size of the file also display 3 Tap the Play soft key Playing displays on the screen The position...

Page 184: ...the Exit soft key 4 Tap to return to the idle screen Answering a Call While Playing Back Recorded Calls If you are playing back a file and an incoming call arrives playback pauses and the phone rings...

Page 185: ...the handset tap and then tap the Answer soft key When the call ends the idle screen displays To answer a call using the headset Do one of the following If you were listening to the file with the spea...

Page 186: ...the main Web Browser From the main Web Browser you can access the following soft keys Navigation soft keys allow you to view different areas of a Web page as well as other Web pages Note Using the Br...

Page 187: ...page up down or to the side You can also tap this soft key to hide the four arrow keys Move the web page up down or to the side To move the Web page tap an arrow soft key to move the Web page in the c...

Page 188: ...e mode Tap the soft key one or more times to select the mode you want or or or or Toggle between different character encodings Tap the soft key one or more times to select the encoding you want Displa...

Page 189: ...start Phone screen displays The message Are you sure displays 2 If you still want to restart the phone tap the Yes soft key The restart process begins The process ends when the idle screen displays No...

Page 190: ...User Guide for the Polycom VVX 1500 D Phone 4 34...

Page 191: ...actions to take The topics include Troubleshooting Power and Startup Issues Troubleshooting Dialpad Issues Troubleshooting Access Issues Troubleshooting Call Issues Troubleshooting Display Issues Trou...

Page 192: ...on a particular outlet Symptom Problem Corrective Action The dialpad does not work The dialpad on the phone does not respond Check for a response from other feature keys Place a call to the phone fro...

Page 193: ...Lines Line Information From the Line Information page verify that your phone line is registered To attempt re registration to the call server reboot your phone For more information see your system adm...

Page 194: ...n Handset Headset if present or Speakerphone modes to see if the dial tone is present on other paths If the dial tone exists on another path connect a different handset or headset to isolate the probl...

Page 195: ...ne will be registered You cannot place a call The call was placed using the incorrect protocol Verify that you are using a line that is registered to use the appropriate protocol Do the following 1 Ta...

Page 196: ...ther extension or number Check that the display changes in response The display flickers A certain type of older fluorescent lighting causes the display to appear to flicker Move the phone away from t...

Page 197: ...ory Mode is deactivated whenever the speakerphone or handset is activated Activate Headset Memory Mode by pressing twice For more information see Enabling Headset Memory Mode on page 2 7 Symptom Probl...

Page 198: ...hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions o...

Page 199: ...in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LI...

Page 200: ...nd Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes T...

Page 201: ...outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules...

Page 202: ...Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and installers usin...

Page 203: ...swering 2 16 diverting 2 66 ending 3 17 forwarding 3 30 handling multiple 3 19 holding 3 18 ignoring 3 14 obtaining information about 2 46 placing 3 6 placing using speed dial 3 10 recording 4 17 reje...

Page 204: ...t 3 12 E electronic hookswitch 2 8 ending calls 3 17 F Far Mute soft key 3 25 far site video choosing in conference calls 3 25 displaying on full screen 2 29 3 5 swapping with near site 3 6 ferrite cl...

Page 205: ...s updating 2 38 optional components connecting to phone 1 8 P parts list 1 2 picture frame feature using 2 14 pictures on USB flash drive displaying 2 14 PIP about 3 3 disabling 2 34 and PIP mode 2 34...

Page 206: ...updating 2 39 touch screen cleaning 1 29 Transfer key about 1 16 transferring calls 3 27 transferring H 323 calls 3 12 troubleshooting audio problems 5 7 calling problems 5 4 controls problems 5 2 dia...

Page 207: ...s provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHT...

Page 208: ...pport Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally id...

Page 209: ...ENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LO...

Page 210: ...ake it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S G...

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