44
WARRANTY
You may obtain additional copies of this manual from our web site at
www.polarisgate.com, or contact Polaris Gate Operators at: 608 Tierra
Montana Lp, Bernalillo NM 87004, 800-234-3952.
Two Year Limited Warranty
Limited Warranty Coverage
If your Polaris Gate Operator (sometimes also referred to as the
“Product”) does not work properly because of a defect in materials or
workmanship, Polaris Gate Operators will, for the length of the period
indicated below, which starts with the date of the original purchase by
the first non-consumer purchaser (the “Limited Warranty period”), at its
option either (a) repair your Product with new or refurbished parts, or
(b) replace it with a new or a refurbished Product. The decision to repair
or replace will be made by Polaris Gate Operators.
Parts
Labor
Two (2) Years
Two (2) Years
During the “Labor” Limited Warranty period there will be no charge
for labor. (Note: labor applies only to the repair of the Product at an
Authorized Repair Center. It does not apply to removal or installation
of the Product any purchaser’s premises). During the “Parts” Limited
Warranty period, there will be no charge for parts.
You must ship your Polaris Gate Operator to Polaris Gate Operators
during the applicable Limited Warranty period. This Limited Warranty
excludes both parts and labor for batteries, antennas, and cosmetic
parts (such as the Product housing). This Limited Warranty only applies
to Products purchased in the United States. This Limited Warranty is
extended only to the original non-consumer purchaser (“you” or “your”)
of a new Product that was not sold “as is”.
Limited Warranty Service
For assistance in the continental U.S.A. in obtaining the benefit of
the Limited Warranty please carefully follow these steps:
1) Complete carefully all troubleshooting procedures in the
Maintenance and Troubleshooting Guide in this Manual.
2) If you are still unable to solve the problem, contact Polaris Gate
Operators customer service at 1-800-234-3952. Please have the model
and serial number of the Product available to give to the customer
service representative. The customer service representative will provide
further assistance or authorize repair or replacement, as appropriate.
3) If repair or replacement is appropriate you will be given a return
authorization number (RMA#). This RMA# must be visible on all
documents and packages returned to Polaris Gate Operators.
4) Carefully pack the defective Product or Product part in a sturdy
shipping carton, include (i) a letter detailing the complaint, (ii)
a daytime phone number where you can be reached, (iii) your
name and address for any return, (iv) your sales receipt/proof
of purchase, and (v) the RMA# on all correspondence and the
shipping carton.
5) Prepay the freight and insure the defective Product or Product part
against shipping damage. Note that defective Products or Product
parts shipped freight collect will not be accepted.
6) Ship the carton to: Polaris Gate Operators, 608 Tierra Montana Lp,
Bernalillo, NM 87004.
IF REPAIR OR REPLACEMENT IS NEEDED DURING THE LIMITED
WARRANTY PERIOD, YOU WILL BE REQUIRED TO FURNISH
A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE
OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
YOU WILL BE CHARGED FOR THE REPAIR OF ANY PRODUCT
OR PRODUCT PART RECEIVED WITHOUT SUCH PROOF
OF PURCHASE OR FOR REPAIRS REQUESTED AFTER THE
APPLICABLE LIMITED WARRANTY PERIOD.
Limited Warranty Limitations and Exclusions
This Limited Warranty ONLY COVERS failures due to defects in
materials or workmanship, and DOES NOT COVER normal wear and
tear or cosmetic damage. The Limited Warranty ALSO DOES NOT
COVER damages which occurred in shipment, or failures which are
caused by products not supplied by Polaris Gate Operators, or failures
which result from accidents, misuse, abuse, neglect, mishandling,
misapplication, modifications or alterations, faulty installation,
connection to an improper power source, set-up adjustments,
misadjustment of controls, improper maintenance, power line surges,
damage from acts of God such as lightning, wind, fire, flood or insects,
introduction of sand, humidity or liquids, commercial or rental use or
service by anyone other than an Authorized Repair Center.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS STATED UNDER
“LIMITED WARRANTY COVERAGE”. POLARIS GATE OPERATORS IS NOT
LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF THE PRODUCT, OR ARISING OUT OF ANY BREACH
OF THIS LIMITED WARRANTY. (As examples, this excludes damages
for lost time, lost calls or messages, cost of having someone remove
or re-install an installed Product or Product part, travel to and from
an Authorized Repair Center, etc. The examples listed are not an
exhaustive or exclusive list, but are for illustration only). ALL EXPRESS
AND IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some States do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion
may not apply to you.
Some States do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also
have other rights which vary from State to State.
PARTS AND SERVICES WHICH ARE NOT EXPRESSLY COVERED BY THIS
LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
WARRANTY
Summary of Contents for 502
Page 22: ...22 WIRING OPERATOR ...
Page 33: ...33 EXIT WAND HOOK UP DIAGRAM ...
Page 34: ...34 PHOTO EYE HOOK UP DIAGRAM ...
Page 35: ...35 PHOTO EYE HOOK UP DIAGRAM ...
