Appendix C: Customer Service and
Warranty
If you encounter problems with your NVR, please review the installation instructions
and operation suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last
page of this guide. One of our representatives will be happy to assist you from
Monday through Friday in office working hours as shown below:
Europe
9:00 a.m. – 5:30 p.m. (CET)
Other Countries or Areas 9:00 a.m. – 6:00 p.m. Taiwan Time
To avoid delays, please have the following information available before calling:
•
NVR name and model number
•
NVR serial number (Located at the bottom of the NVR)
•
A detailed description of the problem
•
Your computer manufacturer and its model number
•
The speed of your CPU (Pentium 4, etc.)
•
Your current operating system and BIOS (optional)
•
Name of software package(s), version or release number and manufacturer of
the software
•
Other USB devices installed
Statement of Limited Warranty
This Statement of Limited Warranty applies only to the options you originally
purchase for your use, and not for resale, from an authorized reseller.
The manufacturer warranty includes all parts and labor, and is not valid without the
receipt of original purchase. To obtain warranty service, you may contact the
authorized dealer or distributor, or visit our website to check out the available service
information, or send a request via E-mail for further help.
If you transfer this product to another user, warranty service is available to that user
for the remainder of the warranty period. You should give your proof of purchase and
this statement to that user.
We warrant that this machine will be in good working order and will conform to its
functional descriptions in the documentation provided. Upon provision of proof of
purchase, replacement parts assume the remaining warranty of the parts they
replace.
Before presenting this product for warranty service, you must remove all programs,
data and removable storage media. Products returned without guides and software
will be replaced without guides and software.
This Limited Warranty service does not provide for carry-in exchange when the
problem results from accident, disaster, vandalism, misuse, abuse, unsuitable
environment, program modification, another machine or non-vendor modification for
this product.
If this product is an optional feature, this Limited Warranty applies only when the
feature is used in a machine for which it was designed.
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